Though it took a long time, I found a car and Greg and Jerome from the north location were really nice and patient.

Manager needs to take some anger management classes. They only want you for your money and have 0 loyalty to their customers.

I have been a Regal Kia customer for over 10 Years, but that relati onship is over because of the way Regal Kia and Kia Finance have treated me and my wife. On August 11, 2026 we went to Regal Kia and left Regal Kia with a 2027 Seltos, which we love. We traded in the 2024 Sportage and leased the 2027 Seltos. We signed all the paperwork and left thinking that we had a done deal. WRONG!!! A week later Kia Finance deducted $534.16, payment from our checking account because we had AutoPay on the account. When I called Kia Finance to find out what was going on, I was told Regal Kia had not sent the payoff check to Kia Finance for the 2024 Sportage. I called Regal Kia at once and was told that the check was sent UPS on August 24, 2026. Regal Kia did not have a tracking number, that made me nervous. After several calls to Kia Finance, I was told the payoff check had not arrived and was not processed. Regal Kia said because Auto Pay was left on, Kia Finance computers just assumed that the 2024 Sportage was still in play. I was never told to turn off Auto Pay. Several days went by and I still never heard anything, When I called Kia Finance back I was told that the check might have arrived but might take 7-10 days to be processed and only after it was processed and gone through the system, it would be another 30 days before I would be reimbursed for the $534.16 deduction, $534.16 gone and another $411 going out the door next week for the 2027 Seltos. I started to work with Regal Kia, sending letters to upper management. NOTHING! I sent letters to Regl Kia upper management. STILL NOTHING! I then called and spoke with Julian the Regal Kia Sales Manager and all he could tell me was to wait and be patient. WRONG ANSWER! I waited several more days and called Julian again and this time he responded with, How about I cut you a check for $267.00 1/2 the $534.16 that was deducted from my bank account. He said it would take 2 days for Regal Kia bookkeeping to cut the check for me. I confirmed that I would not have to repay the $267.00. That conversation was held on Tuesday and today, Friday, I still have not heard anything, from Julian or anyone at Regal Kia, I finally called the office of Sal Campisi Jr. He was not in, but I spoke with his assistant. After telling her my story, she explained that Julian the Sale Manager was not authorized to give Regal Kia money to customers. (So Julian lied to me) and has yet to call me back today. The conversation with Sal's assistant did not go well. To hear her say it, this whole incident was my fault. So here I wait for Kia Finance to re-imburse what they stole from my account, and I wait for Julian the Sales Manager to call me back today, I doubt that he will. As far as I am concerned, my relationship with Regal Kia is over after 10 years and 5 cars. I can't tell you where to shop for a car BUT I CAN TELL YOU WHERE NOT TO SHOP FOR A CAR!!! REGAL KIA! read more

This has to be a failing dealership and not because of my experience with how I was treated. We arrived to the dealership to find out that a truck we were scheduled to view, had been taken on a test drive. "Doug" the short salesman shared this after he shook my hand and we drove over 30 minutes to get there. Because he was so adamant on a "deal" being made, he told us to get there by 4:00pm, as there was a serious buyer who was interested, but has "bad credit". I honestly was in no rush, but decided to take the drive at my leisure. While on the way, "Doug" the short salesman called me at least 3 times, telling me to submit an application on the way there, put down a deposit to hold it, and to beat the other guy to the dealership. First off, why are disclosing someone else's financial situation, and two, why were you advising me to put down a $500 deposit to hold this truck before the other guy showed up. You sound desperate but also not to be trusted. Many red flags beforehand, but I decided to see what Doug the short salesman was going to feed me once I got there. Doug the short salesman it was a failed experiment. I understand it may have been a slow month and you haven't met your quota, but not everyone likes a fast talking, slick, and condescending salesman. You are not good at selling things to people. I read you before you even had a chance to say anything else. To make it worst, you had two white men standing outside of the door as if they were guardsmen, to usher us inside. It was uncomfortable and pushy. I asked one of these white men if that was customary, since yall watched us from a golf cart from the time we drove through the parking lot to finding a parking spot. It wasn't hospitality, it was predatory. If the gentleman you were degrading Doug the short salesman bought that truck from you, I hope he finds this review. You had no right to disclose that man's financial situation and tell me to beat him there, so I can secure the deal. It was sneaky and gross use of any type of sale to a customer. Your arrogance and belittling of others will not get you deals because ppl will read right through you. You are a horrible salesman and I would caution anyone to stay away from you or anyone who is like you at this dealership. read more

I don't usually write review; however, this dealership is a complete scam! I bought a kia Sorento from them that was used and not certified. I had never bought a car before, so I was naïve to what a certified car was and even when I asked the sales lady, she said she does not know either! Huge red flag I should have left, but I was impulsive and wanted a car. Basically, I bought the car and got a extended warranty that helped me feel more confident in the purchase to know I was covered. However, within 4 months of buying the car I had problems with the car breaking down and the battery being "dead". Long story short the starter was put in the car wrong and they had to fix it. Even though I went to them twice and they could not figure out the problem. So, I went to my own auto shop for them to tell me what was wrong with the car to relay that information to Kia Regal so they could fix my car! Fast forward a year and a half, my transmission completely went out, they said that the electric pump oil went bad and I had to replace the whole transmission. This was upsetting, but I thought the extended warranty I had put on the car was going to solve the issue. However, when contacting them they said my warranty was expired. No one contacted me to tell me to extend the warranty or that it was bad. Now, I am without a car that I just bought 2 years ago. I can't trade in because they quoted my car to be only worth 5,000 dollars when I still owe a lot of money. This is very upsetting! KEY DETAILS: DO NOT BUY A CAR FROM HERE, IT IS A SCAM!!! THEY WILL SALE YOU A JUNK CAR NOT WORTH ITS VALUE. AS LONG AS ITS NOT THEM THAT IS GETTING SCREWED OVER. I SHOULD BE PREGNANT WITH HOW MUCH THEY LITERALLY SCREWED ME OVER. THEY ONLY CARE ABOUT GETTING A COMMISSION. FYI! read more

Stay away. Worst experience ever. Sold a car leaking oil and broken door lock and actuator. Service dept is a nightmare. Communication needs improvement to say the least. Never again. read more

I visited Regal Kia after seeing their advertised 0% APR financing offer. Before I even entered the building, I asked a salesman if the offer was real. He said yes--it was available on certain cars. We found one listed as eligible, took a test drive, and liked it enough to seriously consider buying. Then the General Manager came over and told us the 0% offer must have been from a previous month. I pulled up their own website and showed him the exact promotion, live at that moment. He shifted and said it only applied to EVs--then a few minutes later, changed his tune again and said it did apply to the car we drove. But then he explained that it wasn't actually 0% financing--it was a "buyback" where they reimburse the interest on a 2.9% loan over four years. I was still open to continuing and asked for a quote. Here's what they brought out: * MSRP (as expected) * $3,000 "Care Package" * $700 "government fee" * Plus tax, title, registration, and their standard dealer fee To be completely clear: I never once asked for a discount. All I wanted to do was pay MSRP plus the normal, legitimate fees--tax, title, registration, and their dealer fee. I even offered to pay full price ($300) for the window tint that's included in their Care Package. I declined the full Care Package, and the GM offered it "at cost" for $1,200. I still said no--I just wanted the tint. As for the "government fee," it wasn't part of the tax/title/registration (which were already listed separately). It was completely fabricated, and no one could explain what it was for. When all was said and done, a $25K car was quoted to me at $31K out the door. Trying to work with them, I asked about a lower trim level. They came back with another quote--but the inflated package and the same made-up "government fee" were still there. I told them that if this was their best number, my wife and I would go home and think about it. I asked to keep the quote for reference. That's when the salesman grabbed the quote out of my hand, saying they needed to keep it for "internal use only." I asked if I could take a picture of it. He took the paper to check with the GM, and after a few minutes came back and simply said, "Have a good day." This wasn't a matter of us pushing for a discount or trying to negotiate aggressively--we just wanted a fair deal based on the terms they advertised. Instead, we got shifting explanations, padded fees, and a refusal to let us even walk away with a copy of their offer. I won't be returning to Regal Kia, and I wouldn't recommend anyone else waste their time here either. read more

I am writing this review to express my deep frustration and disappointment with the service department at Regal Kia, and to make other customers aware of how poorly I've been treated throughout this process. I initially brought in my Kia Carnival because it would not start, and after several days with little to no communication, I was told the fuel pump had failed and needed to be replaced. That repair came with a $1,085 bill, which I was only able to negotiate down to $885--an expense that was still very upsetting considering the vehicle is barely 3 years old and I would have expected this type of issue to be covered under warranty. But the fuel pump wasn't the main issue that led me to escalate matters with the dealership. The real reason I've been trying to get in touch with management, lately including Mr. Sal Campisi Jr. (Dealer Principal), is because of damage that was done to my vehicle while it was under Regal Kia's care. The dealership has yet to take responsibility for it or offer a solution. I've made repeated requests to discuss the matter directly, including calls and messages left for Service Manager Jeff Soloj, yet no one has shown any urgency or respect in responding to me. I keep on getting transferred due to Mr. Soloj being "on meetings" (since over 2 weeks ago). This situation has dragged on for weeks, and I have been left with a damaged vehicle, without a proper explanation, and without any assurance that the damage done to my car will be corrected. I was last told the car to bring in the car on Tuesday, July 8, 2025, but considering how often I've been given misleading timelines and vague responses, I have no confidence in that estimate. What I've experienced from Regal Kia is a complete lack of communication, accountability, and professionalism. It has been incredibly stressful and disappointing, especially after trusting this dealership with my vehicle thinking the dealership where I bought it, was the safest place to get it fixed. At the very least, I am asking for acknowledgment of my concerns and a resolution to the damage caused while my vehicle was in your care. I have also requested confirmation that my messages and emails have been received -- and have not even received that courtesy. All you can count on is a Service Department manager that apparently has more important things to do over dealing with a car damaged under their care, the most disrespectful staff and the most frustrating situation you'll ever go through. I would not recommend Regal Kia to anyone based on this experience. The service has been negligent, dismissive, and deeply unprofessional. read more

We took our 2016 kia soul to regal kia Lakeland because we were told by our trusted shop Joyce auto that oil was leaking from the engine into the exhaust system causing the catalytic converter to clog and the repair would be covered by the 10 year 100 k mile warranty . We listened and towed our car to regal Kia Lakeland and after a week with no call , called , we got the diagnosis of a failed catalytic converter from santos . We told him that was not the source of the issue per Joyce and asked him to do the same tests Joyce auto did to come to the conclusion they did . Another week past and we had to call them again and we were told that they would not do it as it would not matter ? We had to push to get the tests done and finally after another several days we were told they would . We got some excuse that there was a miscommunication and someone went over Santos head . Well they finally did the tests after another wait and the borescope showed black all over the piston and cylinder and they claimed it was carbon particles and not oil . We provided santos with our latest maintenance info and they said they sent it in to the warranty people for review and we were denied pretty quickly . I later requested a copy of that denial from a guy named Jeff via email that I have yet to get . We proceeded to , after a month without our precious car , just get it towed back to the folks we trusted at Joyce auto . All along they truly felt bad that kia was trying to play games with us and not do what they needed to . Well as soon Joyce auto got the car they were ready to work on it . They are awesome truly . But they noticed parts missing . Two ignition coils and our spark plugs !!! We emailed santos so we had a paper trail for whatever he was going to tell us , and he told us we had to come get them and they didn't have time to put them back in before the tow truck. I was floored hearing this . One : Because it was between an hour and a hour and a half or more between them knowing they were coming and the arrival . two : because the last work done on the car was a day or two before , so they left it sitting with parts off it clearly . three : because who sends a car off knowing it's missing parts anyway ?! So they finally agreed to send the parts , (causing us further time without our car ) , but , they have not shown up yet in two days . And Santos will not return emails ( he requested email contact ) so we called him and he won't return calls either . This is where we are at ! These people don't communicate (so you wait ...and wait days ) , they don't do what they tell you they will do ( dishonest ) , and they leave parts off your car ! ( unacceptable) Beware ! Please do not go here ! If I had a choice knowing what I know now , I would not have . But my towing only covered so far at no cost and this is where I had to go sadly . Pray for us that we get our parts back from them . Shame on all of you involved . Not ok ! If I could give less than one star I would read more

They send coupons to get you to come in for service but when you show up for your appointment they refuse to honor the coupon saying it was sent by mistake. I won't be back for service and while I have bought a car there before I won't be doing that in the future. They saved $100 on an oil change but cost themselves tens of thousands. I would not recommend this dealership or their service department. read more

Regal Kia is a hit or miss with customer service. When I went in to buy my car in august of 2021 I wasn't that happy with the sales experience... I felt like everyone was giving me the run around and I could barely get a straight answer about if I'd be able to get a car.. Maybe it's the shortage of cars or maybe that's just customary with buying a car but I've been back for my oil change twice because you can't beat free oil changes and it's been okay. read more

I would avoid any dealer that charges $234000 and accessories. Flankel extended warranty and tinted winter. Who knows and uh you know, pin striping, go someplace else you're truly fred.L l c from upstate new york read more

Wonderful sales/ finance experience.. but AFTER the sale was made this dealership had 30 days to transfer my tag from my old car to the one i purchased from them, not only has the tag department not answered any of my calls, but now the temp tag i was given is expired. I was given a ticket & also a court date because of this. *update* now i have been given yet ANOTHER temp tag and with the SAME EXPIRATION DATE. Been expired for a week. read more

We purchased a 2025 Sorento and the experience was OK. We had a little trouble agreeing on a trade value but other than that it was all right. The bad part was when we came in for a follow up a week later every thing changed .. Ours sales person, Felix , lied to us and was very rude. He told us when we came back that he would give us a Kia mug and fill our tank with gas. He did neither one. Probably my last deal with Regal. read more

Wow in and out service/repair in two hours. Very impressed. Got ABS error light. They read the code and immediately replaced the speed sensor. Cool read more

I went for an oil change with an appointment at 9:30 AM. Got there at 9:15 AM and didn't walk out until 11:30 AM. They charged me $94 for an oil change and overall inspection which I didn't ask for. At the end of it all I drove home with a filthy car when I was supposed to get a complementary car wash. read more

I have reviewed before and unfortunately I'm not very happy with Kia Regal at this point. We needed a part for our 2023 Seltos and made an appointment for 8:15 am after being notified the part was there. WELL - my husband waited 90 minutes before being told they received the wrong part. Isn't there anyone there that has the job of checking the parts shipped against the parts ordered??? That is the first problem that needs to be addressed. Now the part is on backorder from the distributor - which is not Kia's fault. BUT if the parts shipped were wrong and received from the get go, there is where the problems start. Surely Regal has enough money to hire or have people that could do the job that obviously isn't being done. It would save ANOTHER disgusted customer. read more

Bought a car feeling scammed. Regal Kia has a "Regal Package" but what they don't tell you is that it's mandatory not an option. It cost an extra $3,000. When asked to remove because the services it comes with I'll never use or be in the area to use them again. I get told it's not an option. It adds $3,000 to the price of the car. One of the "perks" is it comes with a welcome care package. So I at least ask to get one and get told they don't even have them in stock. So you telling me I had to pay for a $3,000 package that has services and items that they don't even have in stock and I won't use. Nice. The car is nice but these guys just ruin it for me. read more

BUYER BEWARE!! Price Jumped 34%! Fees and huge price Jump. My total was a 34% jump in price from the listed price. Frankly their pricing was insulting. It insults the intelligence of every buyer that steps foot on that dealership! I guess I should have paid attn. to the 2.5 Stars they currently had and saved some time. I was looking for a Used car Kia Soul for my daughter. I don't live in FL but was planning to visit so have been trying to line up a few cars to see. When I reach out to dealers my 1st question is; "What are you Fees? What do you add to the Price?" I am experienced enough to expect a DEALER FEE above and beyond your regular TT&L costs. I asked the salesperson, KRISTEN TALBOT, Up front...what are the fees? She listed the tag fee and doc fees and the Dealer fee of $789. Thats all. We are now in the world of the NO HAGGLE pricing. SO I asked Kristen..... could she throw together a basic quote based on my Zip so I could estimate my "Out the Door"price? A Quote..... I was shocked and insulted to see a never disclosed "INSPECTION FEE" of $1,195 on the Quote. SERIOUSLY. The largest fee you charge and you somehow overlooked it when I asked about your fees. See an advertised price on the car but to buy it you are looking at a 34% price increase. So besides taxes there are roughly $2,000 in fees added... The FLAT Inspection FEE and the DEALer FEE are Pure Profit!! You get nothing from that. The inception fee is bogus.... To buy the car in the first place and to ultimately list it for sale the dealer will do its own inspection. That is the cost of doing business and should be factored in the list price of the car........Not added as a Profit Padding Fee. This is America.....I don't begrudge profit. But what you are doing is advertising below market prices on cars and calling it "No Haggle" to attract buyers to your dealership.....Then after they have made an emotional purchase and want the car........BAM......FEES. They sell under the old adage quoted from P.T.Barnum, "There is a suck born every minute!" In this case I expected fees. Kristen made the mistake of not disclosing when I asked up front!! Kristen was very cordial and helpful and I thank her. She is probably just the messenger of the Finance Depts. tactics. read more

Regal Kia - Car Dealers Near Me - Lakeland, Florida

If I could leave no stars I would! My 18 year old daughters Kia Soul has been in and out of the shop for the same problem and no one seems to care. Her car goes into "limp mode" putting her at risk to be rear ended or worse while she is driving. There is never a sense of urgency and no seems to know what they are doing there. One of the times we brought it in they told her that "maybe a fuel induction service would fix the problem" so she paid the several hundred dollars in hopes that this would fix it! A few days lasted it happens again and this time when they check it out we got an "oh, sorry, the service tech must have forgot to put the sensor on it when he did the fuel induction service"!!! What?! How do you forget something like that?! She was on highway 27 when the car suddenly wouldn't go over 20mph! This place is awful Stay away!! read more

Reviews All finance110 job53 pressure38 work16 +6 Sort by Most relevant Newest Highest Lowest Jose Quinones 3 reviews I brought my car in to get evaluated (again) for a possible AC leak. During my 4th visit for the same thing that was never fixed I had my wallet stolen from someone that worked there. I mistakenly left it in the car and when I got home I ... More Deb Rotuno 16 reviews·2 photos 4 months ago I wish I could give more stars. By the time my search for a car had led me to Regal, I was pretty distraught that I couldn't find financing or a low down payment. I'd just had an awful run with a buy-here/pay-here hot mess. I'd poured all ... More Photo 1 in review by Deb Rotuno Regal Kia (Owner) 3 months ago We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. I'll make sure to share your feedback with them. They'll be thrilled to know their hard work has paid off. Congratulations! Samantha Jay 3 reviews·1 photo 3 months ago This was my spouse and I's first time getting a new car. I was nervous about being harassed as soon as we got onto the lot, but we were met with nothing but kindness and honesty from the staff. We worked with Manni who quickly helped us ... More Photo 1 in review by Samantha Jay 1 Regal Kia (Owner) 3 months ago Thank you so much for the positive review. We're happy that you're happy. Congratulations on your new Seltos! Jordan Gonzalez 4 reviews·1 photo 2 weeks ago New I am very happy with the purchase I made with Tyrin Ashley, really good salesman. Little to no pressure from him as well as a quick process through finance. Would recommend Tyrin to all my friends and family Photo 1 in review by Jordan Gonzalez Regal Kia (Owner) a week ago Congratulations on your purchase! Jose Quinones 3 reviews I brought my car in to get evaluated (again) for a possible AC leak. During my 4th visit for the same thing that was never fixed I had my wallet stolen from someone that worked there. I mistakenly left it in the car and when I got home I realized it was gone. I called the Kia store and stated that my wallet was stolen but, of course no one will fess up to it. My wife and I wrote to the GM and the Owner asking if they can view the cameras with hope that they can see something but got no reply from them. My wife and I called the GM and the owner numerous times, as well as emailing them with no feedback at all! I put a freeze on all credit bureau's and canceled whatever credit cards I had in there. So yeah, they're thieves working there and Kia (GM and Owner) apparently have no issue with that!!! All I wanted after my wallet was stolen was a reply back from one of them at least apologizing for what happened and that they would look at their camera's and do what an upstanding company would do. read more

At least they are consistently Bad. We have been loyal customers of Kia Regal for 6 years now and have bought 4 vehicles during that span. Thursday, I took the day off and brought in our family vehicle to get the screen -computer looked at since it hasn't been working properly. I brought it in at 815 am and picked it up around 1230 pm. I was told the technician "couldn't replicate the issue," yet when I started the vehicle back up, the screen was still the same. I talked to someone about the screen still being the same, and they suggested it might need an update (it might take half a day or a full day, depending on the update). At this point, it wasn't happening today (Bad). Despite being promised a call before 6pm to confirm the availability of a loaner vehicle, we received no such call, causing further inconvenience (Bad). I had to call them Friday morning at 715am and was able to take with the manager, and he would look into it and call me back. No phone call (Bad). We received a phone call at 430 pm from customer service asking how our experience was Thursday. The lady was nice, but she was getting off at 5 pm. She would have someone call me before he left at 6 pm. You guessed it: No phone call (Bad) It is really unfortunate to be treated this way when you have bought 4 vehicles from 1 place. It is now Monday and still no call (Bad). read more

I was traveling and had a problem with my Kia so stopped in at Regal Kia for help. I got absolutely stellar service from them. Thank you Orlando, Ryan, and Jorge! read more

I got to the KIA dealer at what I thought was going to be the best time to get help. I walked the entire new car lot and used car lot for over 20 minutes and not ONE person came out to help me. So I walked back to my car and left. WOW, just WOW. Reagal Kia needs to instruct their sales team on how to sell cars. read more

Regal Kia - Car Dealers Near Me - Lakeland, Florida

This has to be the most incompetent dealership I have ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024. Genesis said the vehicle was ready a few hours later. When my wife gets there, when someone drove my wifes car upfront, the check engine came back on. Apparently, they only cleared the check engine light and said if it comes back on, they would look at it again. That makes ZERO sense. You mean to tell me that anyone who shows up with a check engine light, you merely shut it off and send them on their way? Monday (April 29th 2024) I spoke with Genesis, and she gave me an update saying Kia has authorized the warranty repairs. Tuesday (April 30th 2024) I was told by Johnathan that Kia has NOT yet approved the warranty repairs. At this point, I'm beyond upset, so I called Kia customer service and asked what was holding this up. Kia customer service explained that Regal Kia never submitted any request for warranty repairs. I am grateful for the rental, but the fact that literally nobody on the service side at Regal Kia knows what is going on with my wife's car isn't how business should be conducted. Also, it is costing you money for the rental. You are literally wasting money. Lastly, how is it when I called Kia customer service today, they asked me if I knew my wife's car had an open recall. I ofcourse told them I didn't know. Regal has had my wife's car for over a week, and I have talked to four people on the service side of Regal Kia, and nobody there thinks to tell me about the open recall? read more

Worker told me it would take an hour to get my oil changed. However, I waited 2 plus hours for my car to get an oil change. Tried to offer me other services, when I specifically asked for only an oil change. Received a text that my car was done, and hour later it was still not done. read more

*******Single income family here...dad providing for wife and 2 younger kids so mom can stay at home and raid the right***** If you want a dealer that sells Vehicles that have problems as soon as you drive off the lot. YOU CAME TO THE RIGHT ONE!!!!! 2018 Kia optima here bought from you guys with 52k miles. Within 2wks I was driving on the highway and car goes from 70mph down to like 20 and shuts off because my Kia has the OIL CONSUMPTION PROBLEM... Took it to you guys because I bought the bumper to bumper warranty from your certified used cars that go through a bullshit inspection.... Spent $600 on you guys doing an oil change and pvc valve replacement or something like that..... Guess what 2wks later the same shit..... every 1000 miles I have to put 2-3qts of oil in this vehicle..... Also sometimes it takes 10 seconds of cranking to start..... Also if the car has under a quarter tank of gas it will shut off complete in the middle of driving repeatedly... $24k spent on what was supposed to be a great reliable car.... Now I'm about to trade it in with $4500 cash on top because I can't afford to have a car that has this many problems.... THANKYOU FOR NOTHING! And I hope all your customers and upper management see this because you guys were not willling to fix the problem that y'all sold me with your so called bumper to bumper warranty that was supposed to cover everything.... But then find out the hard way it's through a 3rd party company that doesn't cover half the shit the Kia bumper to bumper would cover!!! read more

1st they refused to tell me the price of any car till I drove 45 min out there. Long story short they wanted $30,000 for a $20,000 Kia Soul. This place is a scam. Go anywhere else. read more

Buyer beware. They jack up the sticker price with no explanations when asked. They shove "extended warranties and extra insurance " in your face with no explanation of cost involved and do t tell you they are OPTIONAL! Very defensive when called out of their shady dealings. Considering arbitration or a lawyer. This is not my first time buying a car and I've never been treated so appallingly as I was here - informed women scare them. I love the brand but now I'm concerned ...... read more

If I could give them zero stars, I would. I want to start this review on a positive note. Mario, in the service department, is awesome! Now, let me get to why I'm giving them 1 star. I brought my car in for a coolant flush. There was nothing else wrong with my car. I had absolutely no other issues at all! Well, when they were almost done Mario came to me & said my battery was low. I told him I would think about it but ultimately set an appointment for the following week. Again, keep in mind I had no issues at all before I went there. I left & proceeded to go to 2 doctor appointments. When I left each appointment - my car had issues starting. CoincidenceI think NOT I knew it was the battery so before I got stuck on the side of the road somewhere, I drove back to Regal & had them install a battery. Mario knew I wasn't happy but instead of causing a scene like I wanted to, I went home & called the service manager the next day. Jeff Solaj, the service manager, definitely knows how to talk a good talk. Both him & the GM, Sonny Glover, swore by their employees saying there was no way to drain the battery during testing. Umm, I'm not in the automotive business but I know that's a lie. I know it can be drained. Again...I HAD NO ISSUES WITH MY BATTERY UNTIL I TOOK MY CAR IN FOR SERVICE! I personally will never recommend this facility. If you decide to take your car there, beware because I can guarantee you 100% your service technician will come to you, as their working on your car, and tell you something else is wrong. You'll remember this review when it happens to you. read more

Purchased new telluride from them with extended warranty and when battery went dead they refused to change it. RIP OFF DO NOT BUY EXTENDED WARRANY ITS A SCAM. read more

regal Kia Service is the worst service department I've ever had to go to. They do sloppy work, takes too long, and the hours only accommodate them not the working class. The manager will not call you back and when you leave messages you might as well be leaving a true Sam fan and person that never calls you back. I called up after having my car there multiple years this specific car I got 2018. The lady, Missy could not find my account she look by my car, phone number, address I still couldn't find it. I had to give her the last four of my van. She finally found it and said that my name had gotten changed somehow. I tell you that Jeff was there months ago, and, there was no problem finding my account. Then she went on to tell me that maybe I updated my address which I've lived in the same place for 20+ years so I left a message with the manager who has yet to call me back I called again. He still has not called me back. I will not buy another Kia at that car dealership due to the service. there have been many examples like this. This is just the last straw. read more

I drive all the way from Riverview area for the upgrade of Lakeland service. Clean and professional location with personal touch service. It feels like a relationship not just a business sale. read more

We bought our Kia Soul from Regial Kia, We purchased the ECO program. The program was to include every 2 weeks weeks we could take our vehicle in to the dealership and get our vehicle washed and vacuumed. The past 3 times that I had the oil changed it was not vacuumed. The last oil change the computer that reminds me that the oil change is due was NOT reset, and there were 10 miles put on my vehicle while I was inside the dealership eating for my car to be finished. This all happened on a Saturday so I called the dealership on Monday to speak with the service manager I was told he was not at his desk and to leave a message, I did. On Wednesday I still had not heard back from the service manager so I called back again he was not at his desk so I left another message. Still no response!!! read more

Regal kia you did it again yesterday my car battery died I call and I talk to kelsey she told me that it was still under warranty the car is a 2020 Kia Forte GT with barely 15,000 miles on it the car has to be jump started yesterday and today to make it to the dealer jeromy the service advisor took me in after a while I asked him and he told me that they test the battery and that it was bad and that he referred it to the warranty tech I believe he said after another while I asked him and he told me that the technician recommended to charge the battery after they say that it was bad the battery is almost three years old and has to be Jumpstart already twice long story short after three hours waiting I left with the same battery because they refused to replace it. I am very disappointed with the service I received today. read more

I found the car I wanted on their site.. when I got there, I showed them the ad and told them that was the car I wanted, I was told that that wasn't the car they had posted the wrong car on the site and showed me a different car. 20 minutes later, a dealer drove it around to the front and said they found it!!! the car was listed for $11,992 ,when I got there they said the total was gonna be over $16,000. So I told them to keep it I didn't want it!! So they brought down almost 2 grand I was OK with that. The very next day, the lover to move my sheet broke off the passenger window button is loose. The window won't roll up or down. I can't roll it up or down from my side in the rain protector on the window fell off.. I immediately emailed them and it took them a day or two to respond back to my email!!! I am not happy. I will not recommend this dealership to anybody and I'm considering getting my money back and not buying the car.!!! read more

Great place got my blue kia soul grey was such a great help definitely would recommend this place to anyone read more

Regal Kia - Great place Greg was great helped us get my Blue Baby This place is great I highly recommend it - Car Dealers Near Me - Lakeland, Florida

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Orlando and manager Mike gave me a stellar deal on a Forte. I gave them my monthly payment expectancy and they matched me within 10 bucks after taxes. I left with a brand new car..thinking I was going to buy pre-owned. Oh and I got a free cruise to enjoy with my girlfriend. I have done extensive research on car quality, warranty, and was negotiating with other dealers. I looked in Pasco and Hillsborough counties. I knew the Forte was rated very well compared to other Kias, and cars on consumer reports. The warranty doesn't compare to anything else except for Hyundai and Mitsubishi, but those car ratings can not compare to what I was given today. It's my first brand new car ever and my monthly payments are only a few bucks more than my previous old 2007 car was. They were honest, courteous and went above and beyond. They could have left out the cruise, since I agreed without knowing until my mom called me to bring it up. But they threw it in anyway, which shows they are honest and aim to please. They were patient while I made some calls before I let them run my credit. They scored the lowest interest rate I have ever had on my credit score which could definitely be better. As we were closing my 10 year old was getting antsy and Orlando brought her a pile of snacks. He also transfer literally all my junk from my other car into the trunk of my mew car while I met with the finance manager, who was also friendly and patient with me. I would highly recommend. read more

How are they going to give a you a price and then charge you more. I had a coupon for $17.95 oil change and $20 for rotating the tires. Ended up paying almost $60 and when I tried to ask why it was that much the lady (that was really nice) told me it was the taxes. Trying to tell me that the manager had to manipulate the numbers to give me the deal. What a joke ! read more

Liars and scammers, ignore when you call, unprofessional workers. Very very disappointed with this place.