1. Regal Nails

    0

    Canandaigua, NY

    Regal Nails

    1.0 (2 reviews)

    Services - Regal Nails

    Manicure

    Manicure and pedicure

    Nail fill-in

    Regal Nails Photos

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    13 years ago

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    13 years ago

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    Andy Nails

    Andy Nails

    2.8
    (26 reviews)
    0.5 mi

    Rude and overpriced , I've been going here for years and the quality + customer service has…read moredecreased while the price has increased. I deleted my exceptional review along with the pictures, because of how disappointed I am with the customer service.

    To set up the story, my mom, my sister, and my cousin, and I were looking to have a girls' day and…read morehave fun since my we are all on winter break we thought it would be fun. My cousin made an appointment for the four of us a day ahead. We get there the next morning, and there is no warm welcoming, just "Okay, pick your color and sit here here here and here." The tension in the room was very high and uncomfortable, already not even 10 seconds in walking through the door. My personal experience to start was kind of scary because it was my first time getting my nails pampered and painted. She did a good job, but I noticed she didn't put a top coat to make sure the paint didn't crack. I was chill about it, though. I didn't think it was a big deal, right? So then the woman's has me sit at a drying station where there were nail shavings all over the stand. It was so gross. Then she used a gel light to dry my nails (I got polish), but I didn't think much of it. I was sitting there for 40 minutes with 2 layers of nail polish. My sister's personal experience started off uncomfortable, not much small talk or anything. The woman started off with the nail treatment bufferd too hard on her nails and made her culticul bleed. Then the women used old nail polish, so her nails still haven't dried (it's been 2 whole days). The woman asked her if she wanted glitter. My sister said, "No thanks," but put the glitter on anyway. My mom's experience is again uncomfortable. The woman who was working on my mom's nails was the owner. Keep that in mind. Mt mom just simply wanted french tips, no acrylics or anything fancy. Just plain polish with French tips. The woman got mad at my mom because she didn't want acrylics. Then the women, while painting my moms nails, said "gross hand" in a foreign language. We only know this because my cousins' parents are bilingual they can speak whatever language they were speaking (not sure which language) she regignized one of the sentences which translated to "gross hand" calling my mom's hand gross. My cousins experience was quite strange. So, to start off, the women doing her nails were very rude until she found out my cousin was in her 20s with 2 kids. Then she stopped treating her like a 16 year old. My cousin looks very young for her age, but that still does not make an excuse. Then her nails were done, and they were $50 and meant to tip $20, but her two $20 were stuck together and tipped $40. So we later relise and after leaving go back in and they say they don't have it even though right after my cousin tipped I watched her count her money. After my mom and sister finished up, they rushed us right out while my mom and sisters' nails were still wet. We will for sure never be going back.

    Photos
    Andy Nails
    Andy's Nails are just fabulous!!
    Andy's Nails are just fabulous!!
    Full acrylic set. Short coffin with rounded edges

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    Full acrylic set. Short coffin with rounded edges
    Rose Nails & Spa

    Rose Nails & Spa

    2.5
    (80 reviews)
    0.9 mi
    $$

    This place was great. I went here for a massage. I've been looking for a convenient place in the…read morearea. I was pleasantly surprised! The staff was friendly and cordial. I went in the evening and they fit me in. I got a 30 minutes massage and it was one of the best ones I've gotten. I'll definitely be back, again.

    I specifically called Rose Nails the day before my appointment to ask if they offered eyebrow…read morethreading. Threading was the only reason I booked there, and I made that very clear on the phone. I was told they could fit me in the next morning. When I arrived, I again stated that I was there for eyebrow threading. A staff member brought me back, had me lie down, and told me to close my eyes. A few moments later, I felt wax being applied to my eyebrow. I immediately stopped her and explained that I had specifically requested threading and did not want waxing. She informed me that they only offer waxing. At that point, I was extremely frustrated. I had called ahead specifically to avoid this exact situation. One eyebrow had already been started with wax, so I couldn't simply leave and go elsewhere without ending up uneven. I explained that to her, but she didn't seem to understand why I was upset. The communication barrier made the situation even more frustrating. After the waxing was finished, my eyebrows were not what I wanted. There was even wax residue left on my face that I had to point out multiple times before it was removed. The entire experience left me feeling unheard and disappointed. To make matters worse, when I went to pay, I was told they only accepted cash. There was no mention of this when I booked the appointment. Conveniently, there was an ATM right by the register where I was told I could withdraw money. Fortunately, I happened to have cash on me. I still tipped because I understand people are doing their jobs, but this experience was incredibly upsetting. I called ahead specifically to confirm threading, repeated my request when I arrived, and still ended up with a service I did not want. I left so frustrated that I sat in my car and cried afterward. I hope the salon improves communication with customers and ensures staff clearly understand and confirm requested services before beginning them.

    Photos
    Rose Nails & Spa
    $75 pedi w/gel next day Rose, Batavia NY
    $75 pedi w/gel next day Rose, Batavia NY
    Rose Nails & Spa

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    Regal Nails - othersalons - Updated July 2026

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