I visited this place for a last minute pedicure with shellac and the service was good, toe nails were done well and i was happy with the results. I spoke to the manager and she mentioned how they do shellac nails too & the price. My go to place is at Pacific Mall in Markham, and as I recently moved to the area, I wanted to give them a try. I was told I do not need to make an appointment, and just come. This past Saturday morning I needed to get my finger nails done. I did not have the time to trek across the city to Markham to my usual place so I decided to give them a try. Fail! Several things were the problem.
There were 4 people working. Which is fine, but when ever a person would come to ask if they can have a service done (mani/pedi) and asked how long till their turn, the staff would say 30 min. I got there at 10 am, was also told 30 min, and the girl did not attend to my nails until 45 min after I was seated. Then she put the acetone on my nails, and I sat there for another 45-50 min. I would have sat there for another hour if I did not say I had to leave. I was hoping to get a new colour and manicure. But I was so frustrated after being there for almost 2 hours, I had the girl scrap off the polish, trim my nails down & clean them up.
During those 2 hours there they had 3 women come in for pedicure, where they just had them sit in the chairs with no water in the basin. Who had not started when I left abruptly.
I get that you were short staffed, and had many clients coming in. But if a client asks you how long until they can have a service and you say 30 min, ensure that they are attended to in those 30 min. I could tell that these women were agitated by the waste in time. Where I am sure as women, they had a million other things they could have done if you had just been honest and said it will be an hour or two. Take their name and phone number, and they can come back.
I will not be returning to them again. read more