I experienced a large HVAC leak that left a lot of square footage flooded in my townhome. The…read moreflooding also created major damage to my garage ceiling. My insurance company partnered with Palace Construction to repair the water damage. I HIGHLY RECOMMEND this company for not only water restoration, but for contractor work as well. I was incredibly impressed with their level of professionalism, courtesy, and organization. The finished product was excellent. Definitely would utilize this company again.

Palace recently completed the restoration of my kitchen and hardwood floors due to water damage…read more The process was lengthy (the insurance company caused delays). Joe Starman was our Project Manager. He worked with our insurance company (no small feat). John Rojas managed the individual jobs (cabinets, quartz countertops, plumbing, electrical, and wood flooring). He patiently answered any questions or concerns that I had. Every job was handled professionally. Although it was a stressful process, Palace did an excellent job. My husband and I couldn't be happier. I highly recommend Palace.

DO NOT do business with this company!!!…read more My insurance called them and they showed up without notice. Ripped out small piece of carpet, placed a dryer and billed me for over $1400 with a long list of itemized BS services. After I challenged the claimed work done they reduced the bill to $900. What a ripoff of a company with very unethical billing practices.

My third-floor neighbor directly above me had his water heater crap out las week. Somehow, the…read morecondo's drain system failed to work, so all the water came down to me, soaking my drywall, subfloors, and more. John, Gerald, Milo, Isaac, and Dustin were all out at my place one time or another during the mitigation and demolition process, which also includes sanitation and mold repellant. Two tiny complaints: first, I didn't realize they don't do restoration/repair. All they do is mitigation. So my condo insurance carrier sent me to another service to get the job finished up. Nonetheless, all of these guys from ServPro were extremely hard-working, friendly yet professional. Dustin even went upstairs to my third-floor neighbor's unit and inspected it, gratis. Second, none of them ever wore masks. Grateful I've already had my COVID booster shot...

I was so stressed when my water heater broke and caused a lot of water damage in my basement. It…read morewas so refreshing to call and speak to a real person on the phone, rather than waiting on an answering service like the few places I tried first! They came out quickly and took care of everything, even helped talk to my insurance company!

Jody is awesome. I called here with an emergency for my company at about 7 at night, needing a…read moremitigator for a client first thing in the morning, Jody made it happen, and her company was awesome throughout the process. I will definitely call again for any future clients in need of their service, and highly recommend them!

My mother was experiencing a terrible smell in her apartment. The apartment management called…read moreRelion Restoration. They came out the very next day even during the COVID-19 quarantine! Mr. Velasquez worked hard to discover the problem even calling in experts to help discover the air quality issue. Mr. Velasquez did not give up until the issue was discovered. He was always kind, courteous, and explained things in a way that we understood what was going on. I can't recommend Relion Restoration enough.

Absolutely terrible. Quoted us a couple weeks for repairs, and we spent two months in a hotel. I…read morewent back to the house to grab various essentials on several occasions , and there was no one working. Also, they hired a crew to move all of our stuff out (I don't want to put all blame on them), but we ended up missing about $1200 of our property. This was discussed with their manager, and nothing was done. I also discussed the problems with many of the repairs. Again, nothing was done I made contact with the company five times during and after the project. They did nothing to help us, and left us with a very disappointing end result.

Nightmare experience..., After I found a slow leak in my bathroom, I called Pure Restore to get a…read morequote on cleaning up the water damage. They were nice, seemed knowledgeable and so I asked them if they could come out the following morning to do an assessment. They came out and told me it would be 50% down to get started. I was fine with this and paid the price. They did a great job at putting up plastic walls to quarantine the work. However, it took a very long time. Finally humidifiers were put in place with fans blowing to the outside. After stepping in water in the middle of the night, I had to figure out why one of the humidifiers was leaking. set up wrong so the water came out of the plastic hose, all over the floor. The plastic drain hose had to be placed into the sink so it would drain properly. This should've been a warning! When I received the final invoice ..., Sticker shock!!! (I was told to read the contract. They have the right to bill the customer more than the quoted estimate if the work goes over, that price. They can do this without informing the customer beforehand.) Pure Restore gave me a price which they told me would be 50% down to get started. I explained to Pure Restore that I was not turning the Claim into insurance, I was paying the bill myself. I confirmed that I would like to keep the price down and asked if they would communicate with me at every step in order to save money. However, communication from the office was very poor. The workmen were reluctant to explain things as we went through the process. The final invoice was a total shock! it was almost $12,000 more than the quoted price. When I attempted to speak with someone about the invoice I was told that the contract says the deposit is only a suggested price that the company can bill any amount over and above the quoted estimate. The explanations didn't amount to $12,000! I even explained that I took out all of the wet, thoroughly soaked carpet myself the charge was not taken off of the bill. I called several times to try and talk to someone about it to no success. After calling the general manager about broken granite, he gave me the runaround and treated me like I was ignorant. As soon as the work was done, I started getting getting invoices emailed, late notices texted and phone calls to pay the "late" invoice. No grace period..., Pure Restore told me they will start charging interest fees. I felt harassed and intimidated by the voicemails, emails and texts. I dipped into my retirement account and paid the enormous bill from pure restore. What a nightmare experience!

Don't walk, RUN from this business…read more I contacted Pure Restore about mold in a rental property. Since I work a 6am to 6pm shift, I am unavailable by phone. I set an appointment for their staff to come and examine the property and issues. I told them the mold was a result from a refrigerator ice maker supply line leak. The kitchen is one the first floor. I was contacted with their plan to address the mold. They told me it would take 3-4 days. later changed to two days, to resolve the issue. I authorized the service. They started on October 28th. I kept getting messages that the moisture level was still high and they need more time. On November 4th, I told Pure Restore staff there had been a water bill indicating 48,000 gallons of water used. This was for a billing period with only one day of the renters in the home. They suggested looking at the crawl space. Amy and two other staff members met me at the property on Monday November 7th to look into the crawl space. The crawl space did have flooding, but with pumps and fans it was dry at this time. They said with the crawl space needed to be treated at an additional expense. What was humorous was the two sales members came out of the craw space as I was arriving. They both looked like a scene from Breaking Bad, in Personal Protective Equipment(PPE) from head to toe. Another member of Pure Restore, who I believed would be doing the work if authorized, was without PPE. I told them I needed to consider my decision. On November 11th I told them to remove their equipment. Pure Restore had been on site for two weeks. They were unable to mitigate the problem. I have two issues with the performance of Pure Restore. First is the failure to look into the crawl space at the initial inspection. Having no knowledge of mold, I relied on their expertise and knowledge. Due to my work schedule, I was unable to be with them at that time. I would expect they would have examined the entire residence. Second is the misleading estimate on time. Going from 3-4 days into two weeks, I would have thought with no improvement on the moisture readings Pure Restore would have looked for a reason as to why the readings were not improving. Needless to say I am not happy with the work. I have offered options about the final bill which have been rejected. At this point after the harassment, I see a court case in my future. While the training, knowledge and expertise of mold growth is not a strong point, the ability of Pure Restore to write letters blaming the client for any problems is excellent. I am sure there will be a long response by Pure Restore justifying their actions,

Long story Short: Josh will outright Steal from your household if it makes his job easier. He will…read moreacknowledge, a little, of the value of what he 'stole.' BUT, he will make some lame excuse as to why he WILL NOT PAY for 100.00 of YOUR OWN PROPERTY that he and his 'workers' used, and utterly contaminated. They had come to our rental to remediate a Mold Storm that was caused by our negligent property owner. The property owner tried to make a 10-year water heater last 13 years, and it burst in the basement, causing a mold storm making everyone in the house sick. "elite" very happily stole ITEMS OF VALUE from a person who has been UNEMPLOYED for TWO YEARS (barely paying the rent while looking for a job). (Our 'property owner' paid for their "work.") THEY ARE THIEVES!!!! DO NOT HIRE THEM TO even clean your porch. They are NOT CERTIFIED by the Mold Remediators Association, AND they will BLOCK YOUR DRIVEWAY with their trucks and NOT EVEN ASK you if they may!! RUDE thieves!!! 'ELITE' abatement should be named "GRUNDGE abutment," period.

We had a big glass table top spontaneously explode (this happens, google it!) all over our patio…read moreand lawn, millions of shards of glass over a 25 foot radius. Josh came out and gave a very reasonable estimate, they did a very thorough job, moved all the furniture around and back and went over the entire lawn as well. Since the cleanup we've only found one tiny single shard of glass. Would def recommend!

I had 5280 repair two leaks in my condo. Mike, Kevin and Gilberto did an outstanding job. Mike…read morewas very kind and responsive each time. Casey went out of her way to help appointments run smoothly as possible. There were a couple of hiccups but were quickly resolved.

We had a toilet overflowing in our Littleton house that led to water damage. We called 5280 after…read morehours and they were here quickly. It was so nice working with one company, can't say enough good things about them!

The team (Wesley, Mario, Jacob, etc) did an awesome job with my mold remediation - after a burst…read morepipe flooded my basement. i would definitely use this company again - they have great folks working for them. Promp, polite, good communication, thorough and made the whole process so much easier than I thought it would be!

Colorado Cleanup did a good job with water mitigation after my pipes froze. They were responsive…read moreand got there pretty quickly. They were recommended by my insurance company. However, they charged above and beyond what the insurance company allows or will reimburse for. And I was not given any heads up about that. I was just expected to pay it or they threatened a lien on my house. So very deceptive pricing. I will also be informing my insurance company as they should not be referring a business that uses such practices. Definitely bad value and I'm disappointed that I chose to go with them.