I couldn't type this review fast enough omg Lolol. So I just discovered an interesting policy I…read morehave never heard of (I'm not from Virginia) that does not allow me entry to a showing (Jurassic) if I'm 15 minutes "late". Ironically, I showed up late on PURPOSE to avoid the previews. I asked the reason for this policy, and the black female manager did not tell me the reasons. Her exact response was "we don't let anybody in past a certain time". (Redundant). I don't think it was a difficult question that I asked, nor did I present as nasty or flustered. I asked very plainly the WHY, not the WHAT, and she could barely make eye contact with me. I then asked "well, is it because it interrupts/distracts other patrons?" And she said "yes that's one of many reasons". Lmao Why she couldn't just share the reasons with me, was very unprofessional. Perhaps she's used to disgruntled customers and was prematurely impatient with me?.... But girl.... I am kind and being patient with this very weird theater lmao. Or maybe she actually didn't have the answer for me. Who knows. 1 Since late patrons are being stopped at the ticket booth, does this mean they're not allowed to purchase popcorn if the previews are about to end? 2 By this logic of interrupting other patrons, doesn't that mean we aren't allowed to use the bathroom once the movie has begun? Anyway, I asked for a refund which I could not get due to me purchasing my ticket via Fandango. My other option was to catch the next movie showing , which would be a $3 up charge because it's in 3D. I don't like 3D but at this point... I've already lost the battle I asked the manager..... "so do I pay for the $3 up charge via fandango, Since you guys have nothing to do with my initial payment transaction? " Of course the answer was no. I was obligated to pay them directly. (Capitalism?) My goodness... The inconsistency in conjunction with the weird nonchalant attitude of the manager was an unnecessary annoyance for me. Like... I can't get a refund NOR CAN I GET A CLEAR EXPLANATION?! I'm from NYC and have never heard of this policy before, so an explanation would have actually made things clear for me. But instead I was met with no eye contact and weird body language. I was sincerely confused and not being an asshole. I'm also an actress and therapist, hence my attention to personalities and communication. Anyway I ended up paying the $3 difference, and was then instructed to go inside the theater, 20 minutes early. LMAO !!! I guess she missed the part where I said I don't like previews (may I suggest a customer service course for all staff?) I asked "how much time do I have"? And she said "15 minutes". So I ended up waiting in my car. *sigh* This is why movie theaters are going out of business now . All this trouble, and overpriced movie snacks, when I could just wait for the film to be streamed online, with popcorn that doesn't cost $1,266. Bonus: I was here last week to see Megan 2.0. There was an afternoon showing, that my friend and I were unable to purchase online for some reason (the night before...) So we decided to just purchase tickets here in person, the day of. Turns out, the showing was completely removed as an option. From both the kiosk and the staff operating system. We ended up leaving and driving to regal cinemas near Ashland instead. I prob shouldn't have returned to this place after the Megan 2.0 issue, but I decided to give bow tie a second chance. But honey, I'm not baseball so there won't be any third strike options with me. This is my first (and last time) in RVA. Lord! I am realistic, so I do not expect for other businesses to thrive like the ones we have in NYC, but whew! It's very very very clear why it will never compare. I mean, Jesus... it's a slow Monday afternoon. The theater is VERY empty and this whole thing was so dramatic and avoidable. Maybe consider using this specific policy ONLY during peak hours? I'm no business woman, nor am I an entitled Karen, but im a sincerely confused out of town visitor who wants y'all to do better. Also, Please don't be harsh with that black manager by the way, it's not her fault that these policies exist. But she could definitely use a customer service refresher course.

The Bow Tie Cinema is my favorite place to see movies in Richmond. They always have multiple…read moreshowings of all the best movies as well as online ticket buying options, so you're able to go see exactly what you are hoping to with all of your friends and family. It's always keep very tidy and clean. The concessions are full of popcorn, candy, soda, and more. The parking lot is huge which is super convenient. Also the theater is located right across the street from multiple restaurants and even Gelati Celesti, so grab a bite before or after your movie to complete your fun day!

I love going to the movies and the CineBistro was always my first…read morechoice. Not anymore. I went there this week with my son and was very disappointed. The place is just not the same. My server took our order and our entrees showed up before or drinks of water and ginger. I order the salmon with out potatoes but wanted a double portion of the spinach. It came out without the potatoes but not a double portion is spinach. The server said the chef said it was doubled. Ok if you say so. Let's get down to the actual meal, the Salmon was overcooked and the sauce was extremely salty. Like I could feel my blood pressure rising with each bit. The popcorn was cold and salty. It's a wrap for me. I am going back to a regular Regal theater cause cinebistro isn't it.

Always impressed with the quality of food at this theater. Our entire party of 4 really enjoyed…read morepretty much everything we got and the movie! Apps Both the fried green tomatoes and the baked goat cheese were delicious. The tomato jam in the candied shallots on the goat cheese, made it rich and delightful. And they had enough baguette, which is impressive because usually the bread runs out in most places or something like this. The fried green tomatoes were also rich and indulgent and the peach habanero jelly was a nice bright kick. For entrées we got a couple CMX burgers, the ravioli and the chicken BLT. I usually get the tuna poke bowl, which is always very good but this time I was in the mood for a sandwich so the chicken BLT was a risk, but turned out it paid off. The chicken was cooked perfectly as well as the bacon. Very satisfying. The burgers never disappoint and my son really enjoyed his ravioli with an extra steaks you were on the side.

My partner and I have been here several times now. Our latest visit was for the rescreening of One…read moreBattle After Another. I ordered the tickets online, which was a seamless experience. We sat in the middle and the reclining seats were fantastic. The sound wasn't too loud or too quiet, and the moviegoers were on their best behavior. The popcorn and drinks are highway robbery. Show me a theater where that's not the case nowadays, and I'll gladly go there instead. The ticket checker was the same older gentleman we have seen on our multiple trips. He is always kind and helpful, providing accurate directions to the theater entrance. He deserves a raise in wages. It's hard to find good help nowadays. I've only been to Byrd Theater outside of this place because Movieland has everything we need in a movie experience. I definitely recommend it.

I'm surprised I haven't left a review at this theater yet since I've been here multiple times! They…read morehave upgraded the seats to this amazingly comfortable reclining chairs with a swing table and cup holder! Heavenly! So comfy! The theaters are smaller than many other movies theaters, so we really enjoyed watching out movie in a smaller more intimate space. The concession counter was empty (we went to a matinee) so we breezed Ruth through! The popcorn was overly salty but still good and fresh. Our server was friendly and sweet. The arcade was huge, but no Photo Booth, boo! And they still have a bar but it's off to the side now. I miss the Criterion but this movie experience was top notch! The Oscar's goes to....

I had the pleasure to watch Mortal Combat at this theatre. It was my first time there and I just…read morelove how beautiful it was inside. I think my photos got deleted somehow but I managed to find a video I had. After the show i wondered up stairs and thought I grab some really good pictures which I seem to have never saved . But it was nice love the architecture details. One thing I would add is that the bathroom (at least the one upstairs) is not as pretty. I forgot to check out the downstairs one but I think I was expecting something grand or as equally nice as the theatre itself. Staff was friendly, I love that they have a box office to purchase tickets from a person before coming in if you don't already have one, instead of sending you to a screen. The whole experience was nice. I will be back for another showing soon!

Awesome sauce! Glad that I RSVP'd for this event; and lucked…read moreup to see the new Michael movie! The new seats that got installed a few yrs ago are so comfortable and they all have cup holders. Staff are friendly and willing to help! It's a bit chilly as any movie theatre would be, especially during summer, so i came prepared with a jacket.

Today, my friends and I went to Regal using the Summer Movie Express tickets, which were only $2.00…read moreeach. We went with our children and watched The Wild Robot. It was such a great movie--both the kids and the adults really enjoyed it. I purchased our tickets online, so I only needed to scan my phone for entry. However, the self-service kiosks started malfunctioning. I went to the concession stand for assistance, and an employee helped me so I could get our snacks. Once we were seated, my baby accidentally knocked over our brand-new bucket of popcorn. We went back out and explained what happened to a young employee. To my surprise, she kindly replaced the popcorn for us. Before the movie started, we returned to our seats and did our best to clean up the mess. Overall, we had a wonderful time. The staff was friendly and helpful, especially when unexpected issues came up. I do wish Regal would hire more young people for summer jobs, as the self-service machines seemed to be having technical difficulties and additional staff could help assist customers more quickly.

Got here and was expecting to watch the movie obsession, little did I know it was rated R (probably…read moreshould have assumed so though). Anyways that's not the problem, I got here and employee asked what movie I was seeing, I said obsession and he asked for an ID, at first I thought he was joking seem not. I was told I had to be 17 or with an adult which I understood. They said after I bought the tickets I would have gotten a pop up saying that I need to be 17 with an adult. This did not show up on my screen. I explained that and they said I could get a refund or watch toy story. I went with toy story. The manager came over to change my ticket was very rude didn't seem to care! He told me I had to pay 4 more dollars for the toy story ticket which I thought was insane. Could have at least given me the tickets for no extra cost. Then I thought they would maybe give me a discount of some sort on my food, no I payed full price. If you work in the customer service industry you know that you try to give extras when customers are not completely satisfied to insure reviews like this aren't written. Manager and staff was completely rude and unprofessional. Do not recommend this place. Also very dirty!