Took my truck in for regular maintenance and had asked if they can take a look at my windshield…read morewasher sprayers because they weren't working. Figured something may have happened when on the road from Florida to Scottsbluff because that seemed to be our luck. When I went and picked up the truck, they said they didn't really notice anything wrong but thought there might be a pinch somewhere and to schedule another appointment so they can look. My husband decided to look himself and it took him less than 5 seconds to find out what was wrong (hose was disconnected and everything was just going into engine compartment.

Team Auto Center was an awesome experience when buying our new vehicle, everyone was so nice and…read morefriendly! Not to mention how well we were treated in the service department and still continue to get treated when we take our vehicle there for just a simple fix! :)

Attempted to get quote for timing belt service twice in two weeks with no effort to call me back…read more Really trying to get service through a Toyota dealer as it is a detailed service.

I would give them a zero rating if possible. This place is absolutely ridiculous. They can't even…read moreorder the right parts. It should not take you 3 trips there to fix a vehicle. Absurd you waste our time our gas . They will get it fixed eventually. Last time we ever take our vehicle here! Rude and not reliable at all. Poor customer service. Plus we waited over an hour for them to pick us up when it only takes 5 minutes to drive to our house. This place is the worst dealership on the planet!!!!

I can't recommend getting any work done on vehicles here. Between the theft from our vehicle and…read morethe lack of integrity when they damage something I wouldn't send my worst enemy here. They consistently finding things to fix that we're not an issue or if it was an issue they can't figure it out wasting my time and my resources. As a veteran I expect a place of business to be truthful and professional but that is not the case here. The lack of integrity is astounding. Take responsibility if you made the issue that wasn't there before.The inability to call back like they should is also an issue. Your lack of communication is your fault and it doesn't fall to me when ive reached out and cannot get a call back. Once again have some accountability. This is a terrible way to run a business but given what I've seen not unsurprising. Don't get work done here go somewhere, anywhere else.

I purchased a vehicle in November 2015 from this dealer. Process was pretty painless and salesman…read morewas pretty nice. He got a bit too personal during our conversations in discussing his life for my taste though. Maybe this was a sales tactic but definitely made me a bit uncomfortable. They handled getting me a loan which was great but did end up waiting for a few hours, but I'm guessing that's expected as we stopped in on a Saturday. Car service (oil changes) for the first 60,000 miles is offered along with windshield protection. All in all great to know where and who will be caring for my vehicle to keep it maintained. They also check other parts of car to make sure they're doing good as well. Fancy dealership with great people and environment. Highly recommended.

The service department has continually gone down hill. I have left messages regarding a…read morenotification regarding a recall on the Ford app. No one returned my call. Today I dropped off my car before business hours because they said no one would be able to take me to work. At 12:45 PM they still had not called me. When I called I was in hold for someone and finally had to hang up and call back. No one could tell me about my car, one person said they had called and left a message another said it was finished and when in finally talked with the manager he could not find any information regarding the recall. My car was not finished. The organization is bad there. They advertise transportation to and from your appointment but that rarely happens. They always seem to have one excuse or another. Other businesses here in our community advertise concierge service for their service. I'm frustrated because I want my Ford to be serviced at the dealership where they have the parts and are supposed to be knowledgeable. Not the case.

Bought a used vehicle from Ben and it was such a breeze. The entire process was so streamlined and…read moreefficient. I really enjoyed my time there and couldn't have asked for a better car salesman. Not one did I feel like I could be getting ripped off. Most importantly, I trusted them.

Brought my 2022 Ram 3500 to have its first oil change and fuel filters changed. Staff was friendly…read moreand the service didn't take too long. The next day I checked my oil and it was way over filled. Brought it back in and they drained some from the oil filter. Checked again after engine cooled and still over filled. Brought it back a third time and they finally got it right. Perhaps some training is needed for the lube team. Either they didn't drain all the used oil or their filling guns need to be recalibrated. Not what I expected for nearly $500 from a dealership that sells and services this manufacturer.

If I could give these guys no stars I would. My dodge pickup had a computer chip malfunction so I…read morewas at the mercy of taking it to the dealership. I scheduled an appointment and was told my truck would be done in 2-3 days with a cost of around $1500 to cover parts and labor. 11 days later the truck was finally done with a bill of $2300... I spoke with the service manager and he wouldn't work with me on labor costs. I will go out of town to buy my next pickup along with servicing it. I can see why people go to Woodhouse or Denver to buy vehicles, reganis is complete dog shit. I wouldn't recommend these guys to anyone and wouldn't bring them a tricycle to have serviced.

Vally Automotive in Gering is hands-down the best shop I've worked with. They've taken great care…read moreof my Tahoe, from fixing stereo issues, the bumper pad, and dash electronics to completely rebuilding the front end (ball joints, control arms, tie rods, and alignment). Their customer service is outstanding - they kept me informed, explained my options clearly, and always helped me make honest, practical decisions instead of just trying to sell me more work. I truly felt valued and appreciated every time I dealt with them. Most importantly, the quality of their work is excellent and the pricing is fair and honest. I highly recommend Vally Automotive to anyone needing reliable, trustworthy auto repair.

Two positive experiences now with Valley. Our cost for the service (brake replacement and then an…read moreelectrical wiring repair) was significantly lower than dealership service department quotes, but the quality of the service has been just as good. Excellent communication throughout the process. I was familiar with their car location/sales services, but had no idea they had a service department. Definitely worth getting a quote from them before having work done elsewhere!