Who ever answers the 1.855 number sounded like a stoner with no cares…read more Asked if he had referrals after not being able to confirm whether a bed was available or not. Said "uuuuuhhh I don't" I have some names off the top of my head"""" then listed names with no numbers. Great help buddy

The only reason I am leaving off 1 star is for the rn whose name was "c" that told me I "like bbc…read moredon't I?" And proceeded to stroke his genitals over his scrubs when I was seeing him in the office for meds !!! I don't know his last name otherwise I would report this to the b.o.n!! It is extremely unethical and I did nothing to provoke that question and to have to see that asides stating that I had friends from Africa after noting his accent ... Anyway... The beds are the best here, having a tv in the room is so nice as well, bomb food, smoking freedom, and amazing staff with the exception of one !! Oh the shower curtain kinda freaked me out but I'm like that, it's plastic and well you know .. I credit this place for my sobriety often !! Bill is great, Katy, and all the bhts are so lovely and relatable..

Worst receptionist ever. He or she Told me thirvname was Tracy, most likely gave me a fake name. I…read morecalled to ask a few questions and they wanted to ask for my personal information which I was not willing to give unless my questions were answered. He then told me to call 911. I would give them a -10

Worst experience ever. I called to just get a few information about their facility. Tracy he or she…read morewas very impolite. Hung up the phone twice, before that she told me to call 911 then 988. She hung up because I wasn't giving her my personal information. I called to ask questions about her felicity but once they noticed that I would not give my personal info she immediately hung up. I called back saying I would leave a bad review, then she was trying to be nice and twisted everything I said. If you call be ready to make an appointment, for questions don't bother calling.

Pricilla is a life saver!! I cannot express this sentiment enough. Since the moment I first…read moreengaged her services, she has been a calming force in what can only be described as a very stressful situation. She proved immediately and throughout the process that she cares deeply for the clients she services. Her responsiveness and attention to detail illustrates her commitment to both her work and those she advocates for. Without her expert guidance I don't think I could have navigated this complex situation where rules and protocols are very nuanced and there are potential pitfalls at every turn. It is for these reasons that I not only recommend Pricilla and the Apoyo Support Center, but also hold her and her organization in the highest regard. May God continue to bless her and those who are fortunate enough to work with her!!

From the owner: SAP Evaluations Home Studies (divorce/custody)…read moreImmigration Evaluations Coaching At Apoyo Support Center, we are committed to providing the guidance and resources needed to overcome life’s challenges. Our center offers a variety of evaluation and support services tailored to help individuals comply with legal requirements, navigate personal development, and improve their overall well-being. We are approved for DOT Approved SAP Evaluations, Court Mandated SAP Evaluations, Home Studies (for family court/custody), Court Mandated Classes (Anger Management, Parenting, Shoplifting), & Coaching. Our services are designed to be flexible and adaptive, evolving as our clients progress through their journey of recovery, personal development, or legal compliance. Whether you’re seeking court-mandated evaluations, immigration support, or coaching for young adults, our team is here to provide the expertise and support you need to overcome obstacles and achieve your full potential.

Women's trauma therapy group 10/10 ages 18-80, very strong sense of sisterhood, and everyone is…read morewelcoming and non-judgmental. The staff is here for more than a paycheck, the staff and security genuinely care about our well beings'. I'm 66 days sober after using hard drugs

A family member received excellent care while admitted during a mental health crisis. Dr Ahmed was…read moreamazing, understanding and knowledgeable. He took the time to speak with family and coordinate treatment. The staff were all compassionate and helpful. While waiting in the lobby, I observed all potential clients treated with respect and patience as they came in to seek service. My family member said they were treated with respect, were cared for and felt safe by the staff . That Dr. Ahmed was a good doctor that listened. My family member only complained about the food sometimes. Overall a good facility.

This is a great facility with a friendly staff. Everyone here is genuinely concerned about my care…read moreand they are always helpful.

Dr. Flately is unlike any other provider I've known. He is respectful, compassionate, and best of…read moreall, he LISTENS to his patients and what they have to say. Their input is just as valuable as his. Having him as my doctor, I don't have ANY sense of the judgment or inferiority that most every other addictionologist has. The most Humble and caring guy I know. So caring, in fact, that I was about to give up. But On my first visit, I brought in the Ashton Manual (a highly successful tapering protocol developed by Dr. Ashton in the U.K. for those wanting to quit benzodiazepines) and explained to him how unsuccessful I had been in the past trying to get off Xanax...(5 grand-mal seizures..actually the last was at Desert Cove Recovery Center, where my "addiction specialist" weaned me off far too quickly- despite my suggestions and pleas to slow down or not use clonazepam as a taper drug.{NOT the recommended choice for BZD tapering protocol} Anyways, not only did he agree to try it, he made copies of the entire book and read it himself for future use. What annA+ man/MD

I've been going to Serenity Mental Health Centers (Biltmore location) since around 2020 and have…read moreseen a few different providers over the years. For the past couple of years, I've been seeing Dr. Brooks, and I really like him. He's super friendly, knowledgeable, and it genuinely feels like he keeps up with current research. I also appreciate that he's suggested supplements alongside medications to help support my mental health, which has been really helpful. That said... the wait times here are honestly pretty frustrating. Every single time I come in for an appointment, I end up waiting way longer than expected. At best, it's usually at least 30 minutes past my scheduled time, and I've had one visit where I waited about an hour and a half. It really feels like they're overbooking appointments, and it makes the whole experience stressful--especially when you plan your day around a set appointment time. I do really like Dr. Brooks, which is why I've stayed, but the consistent delays are enough that I've seriously considered switching to a provider outside of Serenity--it just feels like a hassle to start over somewhere new. If they could get the scheduling under control, this would be a much better experience overall.

SCATHING REVIEW FOR SERENITY MENTAL HEALTH -- BILTMORE CLINIC…read more If I could give zero stars, I would. My experience at Serenity Mental Health Center - Biltmore has been not only unprofessional but dangerously negligent, specifically at the hands of Nurse Practitioner Marcus Nielsen and Dr. Park. I had been a long-term, stable patient of Dr. Danny McClure, who provided consistent, collaborative care. Without any advance notice, he disappeared from the practice. No email. No phone call. No transition plan. Nothing. As a trusting patient, I showed up for what should have been a routine follow-up, only to be blindsided by a new provider I'd never met. Enter Marcus Nielsen, NP. Because Dr. McClure had managed my treatment so well, these visits were simple med-management appointments--I was stable, compliant, and had no issues. For nine appointments, Mr. Nielsen treated everything as "business as usual." Then suddenly--out of nowhere--he announced I had a blood pressure problem. Never mentioned it before. Never discussed trends. Never raised a single concern. I am 38 years old, 140 pounds, and have no prior history of hypertension. But instead of taking the appropriate, evidence-based, medically responsible approach--such as confirming the reading, evaluating situational factors, or considering common causes for isolated BP elevation--he jumped straight to the most reckless, uninformed, and clinically dangerous decision: He abruptly halted my stimulant medication. For context, medical guidelines and psychiatric best practices explicitly warn against suddenly stopping stimulant medication in a patient who has been stable long-term. Abrupt cessation can cause: Severe withdrawal symptoms Cardiovascular instability Mood crashes Rebound fatigue Cognitive impairment Heightened depression or anxiety Increased risk of medication mismanagement No responsible medical professional recommends this without careful tapering or appropriate justification. And yet, Marcus shut it down instantly, offered no discussion, and refused to look at root causes or collaborate on a plan. When I challenged this--with actual medical literature--he dismissed me and doubled down. I walked out. Then Serenity immediately harassed me with "win-back" calls like a used-car dealership trying to meet quota. Against my better judgment, I decided to give the clinic one more chance--but this time with Dr. Park. During our first visit, I explained what happened. To her credit, Dr. Park initially agreed with me. She validated my concerns, acknowledged my stability, and reassured me that a collaborative approach was the right path. But that lasted only until she opened my chart. The moment she saw the note Marcus Nielsen left in the system, she completely reversed everything she had just said. Suddenly she refused to refill my medication--despite my long, stable history and despite her own clinical assessment from fifteen minutes earlier. No explanation. No discussion. Just a total shutdown. At that point, it was clear: This clinic is not operating in the interest of patient health. They are operating under an internal culture of fear, hierarchy, and cover-your-ass decision-making where one provider's poor judgment becomes gospel, even when it contradicts evidence-based medicine and another provider's own assessment. Serenity Mental Health Biltmore is a risk to patient safety. No patient should be blindsided by a provider change. No patient should be punished because one clinician made an incompetent decision. And no patient should be subjected to abrupt med discontinuation without evaluation or medical justification. Between the negligence, the gaslighting, the unprofessional internal politics, and the blatant disregard for safe prescribing practices, this clinic is an absolute danger zone. I genuinely believe both Marcus Nielsen and Dr. Park should be evaluated for competency, and the clinic itself warrants review by the Department of Health. My advice? Protect your mental health--by staying far away from Serenity.

Interventional Psychiatry has helped me get to the best place mentally that I've ever been. I did…read moreTMS therapy here and it has helped my depression tremendously. I've been in and out of different Psychiatrists since I was 16 due to an extensive history of abuse and following mental health disorders and Dr. Gomez treated me with respect and without bias even with my highly stigmatized diagnosis. He's the first Psychiatrist that didn't make me feel bad for not wanting to take certain medications. I feel heard at our appointments and he listens to my input about meds I want to take and meds I don't want to take. I was really iffy about seeing a male provider because of my PTSD around older men in general but I'm really glad I found him. He has made me feel safe, heard, and respected. I would definitely recommend Dr. Gomez.

Finally, after years of suffering, my New Year's resolution is to finally seek help for my OCD…read more I filled out their extremely thorough questionnaire, including mental health, history, and all that. Cool cool. The front desk gal calls me back and leads with "we aren't going to prescribe you benzos." Literally didn't ask about anything else or greet me or anything. On the forms I specifically stated I'm seeking therapy for OCD. There was no request made for med management, or that I needed to see a prescriber. It took me a second to collect myself, but I told her that was extremely unprofessional, and how dare she turn the tables on someone seeking help trying to accuse them of being pill seeking. I told her to put herself in a patient shoes for just a second and imagine they are finally brave enough to reach out and ask for help, only to be met with a terrible attitude and a forced discussion of meds that was never even brought up in the request, other than on their paperwork where they wanted to know current medications. Why are they asking about medications just to use that information to use it against patients? She said she would give that feedback to the doctors... And I said "no, you are the one making these phone calls. You need to learn to have some tact and how to greet people. Learn to ask questions before you jump to conclusions." I guess it's a blessing this place was a solid NO before I even met the doctor. If that's how their front office staff handles patients, I can't imagine the level of care is anything to write home about.

I'm not a client, I actually used to coordinate care with them when I was a case manager elsewhere,…read morebut I recently donated half of my closet to them, rather than goodwill turning a profit. I will absolutely be returning to donate here every time I have clothes, shoes and extra hygiene. They were SO friendly, and it felt good to give my stuff, where it's going to directly help my community. I also just got a hand written thank you card in the mail, which really makes me want to continue to donate to them. I've worked in the same field as them for many years. It is DRAINING, and being noticed and thanked every once in a while, is really really nice. If you're looking to donate, definitely stop by here.

Total crap!!! No mention of 12 steps or GOD or whatever!!! They hype "for womens".... It's a joke…read more It's another AA 12 step program.... Waste of time!!!mi went right back to whatever ... as soon as I left their office: it's just another AA 12 step program that are targeting women.... Do not waste your time. They should be ashamed for pretending they are different....

Unprofessional in treating psychiatric disorders. Lacked in expertise. Dr overcharged me once, and…read morearrived late to appointments. Dr was rude and provided a misdiagnosis of ADHD. Treatment was ineffective.

This doctor is solely focused on money- I discussed anything and got charged, but would unwantingly…read moreget the addictive medications that are actually designed for substance users. Doctor lacks in empathy, overcharged me due to lack of integrity in pricing, didn't listen, and has terrible bedside manners, I strongly recommend avoiding.