Our Dad stayed here for just under a year before passing. He was very happy with the care and…read morecompassion given him during his time here. The only issue he had was the food which he was always critical of even at the restaurants we went to. In reading some of the other reviews I think Aegis has improved much since those reviews. They adjusted the billing when we brought up a service we didn't need anymore. The only increase is the new year rate adjustment which is normal. They were quick to call when Dad had a fall and told us he's OK. Then when he needed to be transported to the hospital they called and told us where he was being taken to and why. Considering the number of residences the response time when summoned can be long considering the situation. Dad did complain about that a few times he had to push his help button. Overall the facility is first class. Lots of daily group activities to keep the residents engaged including special events to celebrate holidays. Volunteer groups entertain the residents with ethnic dances, sing a-longs, etc. First Thursday family events are always fun and residents get to meet and get to know other family members. Staff has always been friendly, patient, and helpful. They recognize us when we visit and engage in conversation telling us about Dad's days. Even the residents remember us and when they hadn't seen Dad for a day or so they would ask us how he's doing. So it's a very good social environment with residents looking out for each other as well. I would rate them excellent but for Dad's couple of complaints. Keep up the good work at Aegis.

I will be posting a thorough review of this facility at a later date - but wanted to get this out…read morethere to help alert any prospective residents about this community. High level: My loved one stayed there for over a year, and I would NOT recommend this place. The facility is beautiful, but that's the only good thing about this - the rest is smoke and mirrors. Facility - 5 stars Service - 1 star (Response times can be upwards of 1 hour, to never coming for toileting. If you need genuine care for ADLs (activites of daily living) this is not the place for you.) Food - 2.5 stars (more on this later) Cost - 1 star Constant changing of costs with no transparency or clear rationale as to why, always to the detriment of the resident/ family. You WILL be billed for services never rendered and will need to 'go to bat' to dispute these costs - it's thier tactic as most elderly don't understand thier billing or can advocate for themselves. I've spoken with 3 family members who have had this same issue with the shady used car/ gym membership sales type approach. Don't get me wrong, I have no problem paying a high price for good service/product - I am just against paying for services not rendered and you should be too.

We were looking for a home for my mother who could handle her care with hospice services. Eugen…read morepatiently answered questions and helped our family through the process. The home is clean and the staff are very caring and professional. I highly recommend Valley Senior Care.

Dear Eugen and Claudia, I wanted to thank you for the care…read moreyou provided for my mother LC. To know she was in good hands made the last part of her life easier for her and for her family. Thank you for all you have done for my mom. Chuck

Terrible care haven't been informed of having a medical condition and was not treated nor informed…read moreof it happening until an entire week later not only that but haven't received antibiotics or a call from the office regarding new cases of infection I've already filed a complaint, im not sure if this is systematic because mistakes like this don't happen do not come here if you are a person of color or period the front desk is nice but the people within are not organized and do not prioritize patient information or at least with me information and medication is lacked and is a form of negligence

I see Dr. Drimmer in the dermatology office. As a new patient I appreciate that he accepts my…read moreinsurance and got me in quickly for a skin cancer screening. Due to my history of Melanoma he took one mole for biopsy and I had the results in a week. Thank you for giving great care.

Rob from Oasis was amazing. He responded to my inquiry right away. He listened to my situation and…read morewas reassuring. From there he gave me recommendations and further descriptions of their services. I would highly encourage anyone dealing with elder care issues to give Oasis a call.

Rob Young, CSA is an outstanding senior advisor/referral specialist! Not only did he help me as a…read moresenior in finding a new place to live in a senior independent living situation but guided me step-by-step in the process! His vast knowledge regarding senior care is to be commended! WIth your kindness, patience, you truly made the journey easier! Thank you, Maureen M.

If you are reading this, you may be standing on the precipice of a new reality that is daunting…read morespiritually, emotionally, and financially. My father went from going to the gym regularly to requiring total care in the span of a month. 'Long term care' and 'adult family home' were words I (and those around me) had never heard before, and now I was faced with making multiple incredibly high-stakes decisions with very little time and knowledge. My wife (all hail!) found Maria's # while researching online and I gave her a call not knowing what to expect. I got off that call and was stunned. Could it be? Someone who comprehends our plight! Someone who has meaningful answers, suggestions, and engages in a way that is so sincere and thoughtful (in stark contrast to the hospital's resources). Long story short, Maria has been our go-to resource for navigating this challenging journey, from AFH sourcing, selection/placement, post-placement and everything in between. A Yelp review cannot do her justice. Please call her if you need someone to bring clarity in uncertain times. Thank you Maria!

Dont work with them they hung up on me trying to get service for my grandmother, the lady was rude…read moreand didn't want to hear me out

I am a hospice volunteer and have been in many facilities. Bonney Lake Comfort Care is at the top…read moreof the list! The home is always very clean, the residents are always happy, well taken care of -- great food - the staff truly care about each resident. Thank you!

When you arrive at this facility, you are greeted by the most professional and friendly…read moreowners/staff. It feels like home the minute you walk in. It is not an easy decision to make for your loved ones, however this facility will meet all your needs. Everyone here knows how to help your loved one and accommodate your family/friends who come to visit. This maybe the hardest decision we all have to make in life, however it's easy when you have such a great place to have your loved ones taken care of.

Family Best Care sent me a caregiver they knew had issues. She ended up putting her hands on me and…read moreacting out in a variety of ways after they warned her that she needed to improve her behavior. I was so traumatized by this that I opted to go without care for a period of time. I covered all of this with the office manager who was very supportive and reassuring. ...Until I tried to go back. The office manager's phone was on permanent voicemail requesting that I call an alternate number, at which point I was told I had to jump through hoops. When I questioned this, I was told, very coldly, that it was "company policy." Shabby, shoddy, unprofessional treatment.

Abigael has been a fantastic resource for direction and care for our family. I'm very happy to…read morerefer her to anyone that is needing care for an older family member, post pregnancy care, or help after an operation.