Stay Clear of this car lot! Owner will lie about everything, my truck was leaking fuel day after i…read morebought it. Asked them to repair it about they said they would, did a terrible job. Should have put the fuel return cooler in it. Instead they bypassed it and looked like they got the parts from lowes. Also cut the trans cooler out. NOT IMPRESSED.

From the owner: Our business specialty is commercial vehicles. We are experts in cargo van, heavy duty commercial…read morevehicles, and pick-up truck repair. We excel in passenger vehicle repair as well. Our owner is an expert in the field of classic and muscle cars too. We perform New York State Inspections, and alignments for all vehicle types. Our repair shop has a lift made especially for large, heavy duty commercial vehicles. We also sell commercial vehicles on our lot across the street. We sell Ford and Chevrolet cargo vans, cube trucks, and pick-up trucks. We are the leading small, independently owned commercial vehicles sales lot in Western New York.

Courtney in the service department is probably the worst service advisor you could get she has to…read morebe there for a reason other than servicing customers! I took my truck in for an updating on the computer because I got a verification from the factory all of a sudden it wouldn't pass inspection because of an air leak the first day. the second day the gas pedal wouldn't operate the vehicle that needed to be fixed. the third day the break canister was leaking. The truck has 9000 miles it is in pristine brand new shape so obviously they're working the public to keep their shop busy and that terrible the reason this Courtney has kept in there because she's a pro at it. Beware of their service department because this has been an ongoing thing and it's been documented through many sources. I would never go there again. It doesn't even write one star!

From the owner: Kenworth Northeast is an independently owned truck dealership providing customers with The World's…read moreBest® trucks, parts, and service solutions. We have a rich history of growth with roots that begin in Buffalo, NY. Over the decades we've expanded the dealership from one end of I-90 to the other, now crossing into Massachusetts and Rhode Island. We work hard to offer our customers solutions to keep their trucks and fleets moving - whether they are purchasing, maintaining, or repairing the vehicles that are the heartbeat of their business.

They will always try to get you back on the road as soon as possible. Very Helpfull!!read more

This last week I took my motorhome to Fleet Maintenance for a standard oil change on a diesel…read moregenerator. The oil change consist of 4 quarts of oil, 1 oil filter and 1 fuel filter. Last year the service was $224. which I thought was pretty expensive considering that I have done the maintenance before and there is nothing difficult about the oil and filter change, This last week I was charged $390.91 for the exact same service. I called and spoke with management who told me that the $166, increase was because they " have to make a few bucks". I explained that I have had most of my services done there but from now on, I will rather do it somewhere else. I told them that they had taken advantage of me and it was a rip-off. The price they charge is not nearly worth the service they provide, BEWARE of FLEET MAINTENANCE of BUFFALO.

The other day while on a run I blew and air-bag on "Big Nell". It happens in the trucking business…read more After I unloaded, I called my manager and told him. We were busy so I suggested to him that I go directly to Beam Mack and pick up the air bag versus bringing the truck in, writing it up and then him or the mechanic running around and chasing it. He said good idea, go for it. I headed to Beam Mack. :) Being such a big place I pulled Nell out back and asked a few of the employees who were talking where to go, they directed me. I went inside to the parts department and was greeted by a gentleman named Brian. He came outside and looked at the problem, took some measurements, went back to the parts department and returned with an air bag. He did a double take on my bad one and remeasured the new one and said this should work. When I took it back to our shop, the mechanic put it on. Perfect fit. Beam Mack has been around for approximately half a century. They're involved with the Conway family I believe. They have 5 locations. Rochester, Buffalo, Syracuse, Watertown and Elmira. They're involved in truck sales, rentals, and leasing. Mack, Volvo,Isuzu, Hino and Western snow plow products they handle. They're a good bunch there, I recommend them.

From the owner: Beam Mack Sales & Service is a family owned company, started by Fred Beam and Elmer Conway in 1951…read more Due to our emphasis on sustaining strong customer relationships, we do our best to offer products and services that are top rated for the industry. We uphold the view that after the sale, service is equally as important. Through an experienced management and sales team, we have been able to maintain company growth since its inception.

I had a difficult Paintless dent repair done on the front quarter panel of my Jeep. It is perfect…read more You would never know it was damaged. If I need any further repairs I know where I will go.

Haven't had any work done, as yet. But meeting Glenn was a real pleasure. He gave the impression…read morethat he was seriously interested with my needs, although it was difficult since I did not bring the damaged vehicle. I intend to do just that, once the weather breaks a bit. No fancy shop; no annoying receptionists. Just an old-school pro who "says it like it is". I am anxious to give him a try at my vehicle, which I cherish. Once the job is accomplished, I shall return with an honest appraisal.