Overall a good branch. The two times that I have had to come here the staff were really nice. The…read moretellers were knowledgeable and helpful. The customers representatives periodically they'd come throughout the line to ask the patrons what they needed as to not keep people waiting too long. Both times I have come the wait wasn't too long and my transaction was completed in a timely matter. Thankfully I have never experienced what those other patrons have experienced. Just my luck the next time I go, the line is out the door and there is only one teller working.

Went in yesterday and forgot to write a review smh.. Thee definition of the absolute worst service…read moreEVER!!! I went in to change the pin number to my debit card and order a new one. The lines were super short so I assumed I would be in and out.. Negative!!! The tellers either didn't know what they were doing or they just didnt feel like working. They took their slowest time getting to the next customer. I stood, waited, and left. I just couldn't take it anymore!! I'm never coming here again ugh..

Only two tellers. One line is dedicated to businessand the teller, LUZ, is very slow and I think…read moreit's intentional. When other tellers work they are much quicker, I hate her on blast but it's ridiculous the wait time

First things first. I've been a Bank of America client since over five years and am very happy…read moreabout being with Bank of America in general. But this review is simply about this specific branch. The bank itself is pretty big, located in one of lower end areas in miami if you want to describe it that way. The Bank of America workers are very nice and friendly. But dear lord. I don't know what it is but this Bank is the slowest branch I've ever experienced. I do not choose to come here unless it's the closest one I'm around at that specific moment. They do whatsoever work after hours if they couldn't finish your work till the bank closed. So I was in there till 6 pm the last time I got there. Trying to figure out about a fraud situation. So this is why I'm going to say this again. This is not against Bank of America or the workers in this branch. The case wasn't even an account fraud but had something to do with my credit and they realized it fast enough to prevent more damage. But yes as nice and caring as they are this branch needs a serious do over. Their system constantly failed and broke down. It was sad to see that these guys have to work under these circumstances. So hopefully they will be taken care of soon because this branch is going downhill because of it.

I paid off a loan with DCFCU in June 2022, as of October 2013 they still reflect a balance on my…read moreloan in Equifax and Transunion. It has been a nightmare in trying to get them to do the right thing, they do not care about their customers, they customer service personnel on the phone is horrible, the wait time to speak to someone is over 45 minutes and when you do get someone on the phone they tell you have to walk into a branch, totally unprofessional and the staff they have on small Walmart locations are totally unprepared to give assistance a resolutions to a simple problem. This bank runs like a mom and pop cash and carry store.

I am a relatively new customer with dcfcu. I joined in June 2012 with hopes that I will find a…read morebanking home that cares about me and protects their customer. I opened a checking and savings account and received a small loan to consolidate credit debt. Everyone was extremely helpful. I was using my checking and savings account for small deposits so I could repay my loan. On Oct 9 I sat on my couch to pay my loan payment online and I realized there was an unauthorized charge for sprint. Which brought my account negative and I received over draft fees. I do not do business with sprint so I quickly called the bank and went in to fill out paper work to report the fraud. Now when I was in the bank the "customer service agent" froze my account the said they can't switch my account because it was overdrawn and I needed to bring it current in order to switch the numbers. At this point was i concerned about having an active account. Since I have never owned checks for this account I was inclined to believe that someone inside of the bank used my information. So I went home to wait for an update. 4 days go by and I received a letter saying my account is over drawn I need to bring it current. this is standard. I called the bank to check on the status and the person on the phone said "when I went to the bank to fill out the fraud report they should have switched my account. Please go into the bank to have this done." I went in and the customer service rep said we can not switch your account because it is overdrawn. I then said okay and went home. 3days later I called in to find out the status. The person on the phone said it will take at least two weeks before it would be resolved, however I should go into the bank an they can switch my accounts and I can access without paying for the overdraft because it is reported as fraud and under investigation. So here I am at the bank 13 days later and the customer service agent tells me two options I can bring my account current, pay for fraud, or wait until the investigation is over and they refund the money. Now he tells me in order to switch my accounts it will cost me 15 dollars. Now I understand it is not a lot of money, however I can not help but feel like I am being penalized for someone stealing my information. As a customer you want to feel as if your financial institution will protect you and your information, not try and nickel an dime you for fraud. By the way I just received a threatening letter letting me know they will report me to the credit bureau if I dont bring my account current. Thank you DCFCU for caring for your customers.

Moshe help me so much Thankyou for your great customer service, would totally recommend the…read moreemployees go the extra mile

Cons: 1) no mortgage specialist. Went to get a mortgage consultation, and they said they can't…read moreprovide with any information because their mortgage specialist went to another branch. When I asked ok which branch should I go than, he said he doesn't know where is he. 2) the whole branch smells sooooo bad..... No ventilation, no proper AC.... Pros: 1) nice front desk guy, very polite

I was asked to deposit some checks for a friend here and I was very impressed with the level of…read morecourtesy I received from the staff. It's a very small bank and I think they try to outdo themselves with niceness. I do not EVER get decent service from Bank of A or Wells Fargo. Those two have lost the human touch as far as I am concerned. I noticed that this wee bank does home and car loans and puts a staff member right up front to answer questions. I got the feeling I was in my own Chase Private Bank.

Horrible customer service!! Rude staff! I am swapping banks today. They would not notarize a paper…read morefor my husband because he is not on my account. Little did they know he was going to open a account with them. Also I went to cash a check from my employer and they gave me a difficult time even though I had more than the check I was cashing in my account. Both times I have done business in person with this branch it's been a miserable experience!

I had an excellent experience with customer service. Rodolfo assisted me by phone today and was…read moreextremely patient, respectful, and professional throughout the entire conversation. The service was prompt, efficient, and handled with a high level of professionalism. I truly appreciate the outstanding support. Thank you very much. Thanks Rodolfo you doing a great job.

This is the worst branch ever! I have been a customer since 5 years ago and I didn't have any…read moreproblems at the other locations, however, since I moved to North Miami Beach, 3 years ago, this one is the closest to my house. Every single time that I have to do anything at this location is a mission. Yo can not do anything there. When you go to the ATM you can not do deposits or they don't have cash. Then if you try to you inside there is always a big line to be attended. This branch needs to improve their customers service, you just feel terrible when you need to visit the bank and it shouldn't be like that. To be honest I keep going there because is near , as I said before, nevertheless I would wish to have another one as closest as this location.

It was fast and everything has been done in a professional way & in a fashion manner…read more Renald F

Went in to get a new card - In and out, everything taken care of before I could even get…read morecomfortable in the chair.

Came here to activate a temporary debit card and speak to a banker on some financial advice on a…read morecredit card with a balance transfer. The banker that helped me who's name was Yoster was super helpful! He helped me decide that a personal loan was much more convenient for what I needed and he helped me out every step and made sure that I was given the proper answers to all my questions. Also a very nice person, he definitely made it seem like he was a friend helping out a friend rather than just a person doing their job and when it comes to finance, I believe it's good to have people like that in the branch to make others know that they're there to help with anything!

On a Saturday they have only one teller working with a line of 15 people on line. There's a teller…read morein the back counting money. Their understaff !! Not organized at all They should close on saturdays if they don't have the man power to deal with customers

So unprofessional!!!! I tried cashing a check from my friend who is my tenant and paid me with a…read morecheck. They refused to cash their own check that payable to me. I don't like this bank, I understand employees are well trained to say what they say based on their lower and lack of education level. Such a shame but that is what companies foster theses days.

Horrible customer service! When attendants will finish serving someone instead of helping the next…read moreperson they'll disappear. I was next on the list and waited 45 minutes to get help and employers were available!