Beautiful new bank with amazing customer service. Always someone there to help you and theres never…read moreany long lines which is really nice !

Great bank with great service. Best in the area by far. Never a wait. Excellent facilities.read more

Very nice staff polite luxury bank clean it looks different than a bank you feel like your in a…read moreluxury travel place the staff amazing recommend this for your bank...or if you want to change your check it's only $5 fee if you don't bank with Popular Bank witch is not bad at all...

Quick and easy process! Love it!! I will use the at any time! I've been to two locationsread more

From the owner: Grove Bank & Trust is South Florida's community bank of choice for people who want convenient…read morebanking and superior personal service. Local Management. Swift Decisions. Experience the difference at Grove Bank & Trust. You will love our friendly knowledgeable staff, surcharge free ATMs at all Publix Presto. ATMs, online banking, online bill payment and mobile banking.

When you call TD Bank's corporate customer service line, the automated attendant states, "So that…read morewe provide legendary service, this call may be recorded". Well, the customer service at this branch is HARDLY 'legendary'! I had called the customer service line a few weeks ago and inquired on the specific procedure for depositing a two-person check. Not only was I given a specific response by the agent, but I double checked her response to be certain I was clear. However, on June 11th, the branch manager informed me that they could NOT honor my deposit despite what I was told. When I informed the manager that I had been instructed by Corporate Support on the procedure, the manager's response floored me!! And I quote verbatim, "Our Customer Service Department gives out wrong information all the time." To which I responded, "Excuse me?!". And she then repeated herself saying, "As long as I've been working for TD Bank, the Customer Service Department gives out wrong information all the time...". So basically the BRANCH MANAGER is saying that TD Bank employees are not adequately trained!!! I ask you, how can this level of customer service be considered "legendary"???

One of our favorite banks. They are very helpful and professional with all of our banking needs…read more Always willing to provide additional services and recommendations to help with our financial situations to help us get ahead in life.

In this branch you look for Tatiana. I remembered her first name only. She literally took care of…read moremy problem / a big problem / at the door. They have this booth after you enter. You tell them what you need and they direct you to the right bank person. So I got what I needed in two minutes. Thank you Tatiana!

Friday morning and they only have two tellers working, a third showed up 10 minutes late set up her…read morebooth and went in the back to eat her breakfast while there's a line out the door. The manager is just walking around aimlessly joking with the teller who came in late and ignoring the clients in line. You know it's busy every Friday morning why wouldn't you plan for that.

very busy branch .,, yes some time there is a big line but the service is great, run by great team…read moreleader Ruben .,, just recently started doing Merchant service with them and if I have a problem they always best at fixing it ...,,, there Merchant rep is one of the best in Florida his name Leonardo Peralta just Awesome !!! 5 plus stars !!!

Extremely disappointing experience with Bank of America…read more After maintaining both personal and business accounts with the bank, I suddenly received notices that multiple accounts were being permanently closed. The bank provided no specific explanation of what transaction or activity caused the decision. The letter only referred generally to federal regulations and "activity in one or more accounts." When a bank makes such a serious decision affecting a long-standing customer, I believe the customer deserves a clear and meaningful explanation. What disappointed me most was the level of service. Instead of someone reviewing the relationship, explaining what happened, or asking for supporting documentation, I received a generic notice stating that the decision was final. I am fully prepared to provide documentation regarding the source and purpose of my funds, including personal and business transactions, but I was never given a meaningful opportunity to do so. For a financial institution of this size, I expected much better communication, transparency, and customer service. Based on my experience, I would not recommend Bank of America to anyone who has significant personal or business banking needs.

A great initiative by Citibank to create a lounge in the busy mall of Aventura…read more The lounge offers discounts, coffee and great customer service.

Citibank aventura lacks professionalism and its quiet clear they dont really care about cdc…read moreregulations nor the safety for their customers. While waiting in line we noticed a bank manager or teller walking around the floor not wearing a face mask. A customer asked her politely if she could please abide by cdc standards and put one on. She rudely answered..its in my desk and no I dont want to. To make matters worse the banks own staff started to tell the man he was mean. Its clear Citibank is not complaint to cdc rules and need better training in customer service. Changing to a safer bank.

El peor servicionde la vida. Esperando 1 hora para tener…read moreservicio y pasan a alguien que acababa de llegarcla manager hoy en turno , una grosera y patana. Hoy es mayo 9 a las 12 pm. Lo que quiero realmenteves no volver a esta agencia. Horrible customer service.

I HATE walking into this bank. they are the WORST and although I bank with chase this branch has…read morethe worst vibe and customer service they all look like they're bored and sleepy. They have no leadership there, everyone that works there is so blah. ive been banking with chase for my personal and my business and they still wouldn't help me to have a card replaced for fast delivery the guy needs my $5. gross i can't believe this is my bank

Although there was a very long wait due to high volume of customers I had an extraordinary…read moreexperience. The automated check-in process was easy, two easy steps after scanning the QR code located on top of the table. The system showed me how many people were waiting and my number on line. There was many other customers that had made appointments so the waiting time was about 30 minutes. I was assisted by Miss Nicole, a very elegant distinguished and knowledgeable banker. She was not only courteous but also very professional. I requested information about the new bank products and my concerns, she helped me and assisted me in a very efficient way. During my wait I noticed there were only two tellers available but they were very friendly and attentive to all customers!

Avoid this location at all costs. Extremely Long wait times and when you do receive assistance,…read moreCustomer service is terrible.