This company scammed me out of $770.00 selling me a rebuilt transmission for my car they never…read moreintended on shipping to me. Now I haven't been able to contact them since then.

Scam company. They charge you then send a receipt for shipping then try to bang you on an extra…read more$200 for shipping after you paid their parts and shipping total. Then you never receive the part. SCAM beware.

The Assistant Store manager sold me the wrong fluid for my $100,000 truck, which cost me $250 to…read morerepair. The District Manager, Michael Walters, advised me through the Store Manager to have the truck fixed, and they will reimburse me for the costs. I did so. Waited three months, and then the Regional Manager, Chance Alford (who never called me), said that he would fire the store manager if they reimbursed me. I would not advise anyone to purchase from O'Reilly Parts, as it could literally destroy your vehicle. These people are not honest and do not stand by their word. Very disgraceful!

On more than one occasion we have needed a part late on a Friday night and actually went to three…read moreparts stores within a mile of each other and as always the friendliest most helpful are at this Oreilly's. Henry And Charles are friendly and patient, whether you spend $8 or $80. Tonight we had to fix the car in the parking lot and Henry made sure we pulled the car where there was the most light. I am in customer service and believe how you treat people the first time determines whether there will be a 2nd. I assure you there will be a 3rd 4th and 10th

Recently, I was looking for a part for my 2002 Chrysler and ran across a number of places online…read morewhich had what I needed. Most were to far away or the cost outweighed the benefit. My exhaustive search ended at automotix.net where the service uses a database of used parts dealers and the prices listed for each. Fortunately, LKQ located about 70 miles away had the part and at a much more reasonable cost. LKQ specializes in refurbished and recycled engines which are held to strict standards and provides warranties against bad products and errors in workmanship. The first impression when pulling into the lot is a delapidated long standing structure, this is misleading and should not be considered. The quality of the team and the efficiency of their work made my business go smooth and easy. While I was waiting my turn, there was a service issue which perked my ears up. I do not have details, but that issue and the organization of business operations forced a one star loss. I will use their service again and wish to point out there are many conditions which are detailed online. Though they gaurantee the fit, color cannot be gauranteed. If you have the extra money and desire a complete match, Pull a part and going through a dealer is the best bet. If you are in need of a part and you do not mind if it is recycled, give them a try.

From the owner: LKQ offers an extensive nationwide inventory of recycled OE, reconditioned, remanufactured,…read morerefurbished, new aftermarket and OE replacement parts, through its Keystone Automotive locations, for your automotive and truck repair needs. Whether youre looking for Door Assemblies, Mirrors, Head and Tail Lamps, Bumper Assemblies, Fenders, Hoods, Wheels and more, LKQ has the parts, paint and supplies you need to get the job done.

I have several classic cars, but I ordered the special, handmade Kelsey-Hayes type wheels for my…read more1992 Cadillac Fleetwood d'Elegance. When they arrived, I went to more than 10 tire/wheel shops, and none of them had the correct equipment to properly install and balance them without scratching and ruining the spokes. Someone told me about JB's, so I went in at 8am. The owner was loud and to the point, as several cars were waiting, and it's first in, first out. Fine. He told me to come back at 8am the next day and leave the car and he would take care of what was needed. I did, and 2 hours later, he called and said it was ready. I went to pick it up, and the job was done, and they did a beautiful job. Sure, he is loud, and sure he gets folks in and out. I can't comment on the way others say they were treated, but if someone you NEED is loud and you are offended, LEAVE and go somewhere else!!! When I paid, he said, "If you have any problems, bring it back and we will get it right!!!" I spent over 4k for these wheels, including the spare and it's like having my tires wrapped around jewels! Be patient and wait your turn, and if you leave instead of waiting, YOU go to the back of the line!!! Relax...Life is too short for drama and pettiness.

Fast service, best prices. All my vehicles go to Brad. Be prepared to leave your vehicle, though,…read morebecause this is a no-frills/no BS automative tire and repair shop. If does not possess a spacious waiting room. However, Brad and his staff are extremely friendly, and they are only going to repair what needs to be repaired. They do not try to up-sell you on service that is unnecessary. You can bring your parts, and they will install them. Hands Down the Best Mechanics in Town!

This review is incredibly late but, I want to be sure to post it anyway…read more I think, around a year ago my battery died. The posts on my battery sit positioned backwards to the batteries shown online. This made it difficult for me to figure out which battery was right for my car and it made it tough for me to communicate this to the serviceman on the phone with me. After some time and being a bit frustrated, I was lucky enough to speak with Ashton (I do hope I remembered his name right). Ashton was very patient to me and kind. He allowed me to take an extra step to help him better understand my problem and he helped me get the right battery before the end of the day. Being able to go places meant a lot to me because I spent a lot of time back then in seclusion and my routine really mattered to my good mental and physical health. I do hope Ashton has since moved on to bigger things. I hope, for him, that he is shown a million times the compassion he's shown me on the day he needs it most and I hope it happens often. Thanks Ashton!

Last week my battery went dead in my 4-runner, while preparing for a scheduled camping trip. I…read moretraded in my battery for a new one and needed the alternator checked before making my journey. Edward, the manager, took time to test the alternator for me, assuring that I could make the trip safely. He even follow-upped with a phone call to ensure I made it safely to my final destination. Great customer service.

I want to say thank you to the Store Manager Roberto and his IMPRESSIVE employee Luis for their…read moreextraordinary help! I called over the phone, and this little voice answered, his name was Luis. I said that I wanted to speak to the manager, but he wasn't available due to him helping another customer. I was like this is a kid, that just answered the phone he doesn't know anything. But, oh boy WAS I WRONG!!!!!!!! I began to ask questions about what I thought was going on with my vehicle because it was no longer working and it was my main source of transportation. This little voice answered EVERY QUESTION. He was so informative about things that I did not know, also explained several times because I did not understand how things worked and what parts were needed and not needed for my vehicle. He then explained in detail like Car One on One for DUMMIES. We were on the phone approximately 30 minutes. HE DID THIS WITHOUT an attitude, WITHOUT placing me on hold, WITHOUT negative gestures, WITHOUT heavy breathing, WITHOUT a tone as if I was getting on his nerves, WITHOUT rushing me, and WITHOUT cutting me off, WITHOUT hanging up the phone on purpose in my face. He was a GREAT listener! I apologized for all the questions and informed him I was so use to people taking advantage of me. He said there was no need for an apology and that he understood. Afterwards, I asked to speak to the manager and gave Luis all the praise. Two days later, I went to this same store I watched the Store Manager Roberto's interactions with other customers before helping me and Roberto was AWESOME too!!! Finally, I told him I was the customer on the phone with Luis days prior. I told him I live across town and there was an Auto Zone near my home, but I will travel to his store because of the GREAT CUSTOMER SERVICE that his store provides!

I always have great service when I'm here. The workers know what they are doing. They are super…read morekind and helpful

AutoZone really stands behind their car battery warranty! And Frank, an AutoZone employee, removed…read moremy defective Duralast and installed the new battery all free of charge. I didn't think much of the battery warranty when I purchased it last year. I have never had a car battery fail before the warranty period ends. My battery was not holding a charge. I remembered I had a warranty and drove to AutoZone. When I arrived, I didn't even have a copy of my warranty or receipt. Frank pulled up my name in their database, confirmed the purchase date and warranty and replaced on the spot. My vehicle also has a particularly complicated battery boot and locking mechanism. I offered Frank the option of just dropping the battery in the boot socket and I would finish installing the locking assembly at home. He wouldn't have it. Said he didn't want me risking dislodging the battery in an accident. He stuck with it in the sun beating down in 95° weather and solved the problem. Frank delivered a perfect installation to manufacturing specs. Very impressed with the entire experience!

Helpful staff for this clueless customer. I went in to look at batteries for my car and had an…read moreinformative manager help me. Battery removed and replaced within 5 min. When you exchange old battery, this gives you credit for new battery purchase. Perfecto!