This review is directed at ALL Regus locations, since these are trends I have experienced across multiple locations. I demand that my voice be heard and that changes be made. I have been a victim of fraudulent and deceptive billing practices by the Regus Management Group. I do not know how to proceed or fight this entity, and I feel like strength in numbers might be the only option. I have spent countless hours and experienced stress dealing with this company. My goal is to hold them accountable for their predatory behavior and prevent other small business owners from enduring the stress that I have. Here are some of my primary complaints: * Unauthorized Mail Forwarding Charges - Nowhere in my agreement is there a mention of mail forwarding, and nowhere did I consent to a $30 mail forwarding charge. When I confronted the office about the unauthorized charges, they responded that the charges 'were not unauthorized' and that they were just 'automatically included'. They credited the charges back, but this happened not once, but several times, even after communicating to the Help Desk that I absolutely did not want any mail forwarding because I don't receive mail there or use the service anyway. * Careless Billing Mistakes - I genuinely believe that Regus makes repeated billing and contractual mistakes with the hopes that they will go unnoticed. They have made so many billing errors I have had to correct that it is difficult to look at my statement and see what is genuinely owed. They have sent contracts with error after error. It took me following up 6 times to have unauthorized charges refunded to my bank account even after the HelpDesk told me it had already been done. * Deceptive Contracts and Billing - There are some things that I accepted as my fault, as shady as Regus is. The whole purpose of renting the virtual office was to use the address for my small business in order to vendor with another organization (I am a speech-language pathologist). After being verbally approved for vendorization, I asked Regus to switch my month-to-month agreement to a 6-month lease. A week after I switched to a 6-month lease, the organization called me back and rescinded my approval because of my Regus business address, claiming that it was not an actual physical location. I accepted at that point that I was stuck in a 6-month lease that would serve me absolutely no purpose whatsoever. I began my 6-month lease in December and was planning to terminate, obviously. When my lease was month-to-month, a 30-day notice was required to terminate the lease of the virtual office. I failed to notice the fine print in the new agreement which states that a 3-month notice is required to terminate any lease longer than 3 months or it will automatically renew. Needless to say, it renewed AND at an increased rate. I received an email on March 1st telling me that my agreement had renewed, and I called them THAT DAY to explain the error. They said there was nothing they could do, even though my current lease didn't even end for another 3 months! I was so angry that I switched locations, which by the way, cost me more to do. During the transfer, they charged me twice at two locations, and then the new location started charging me without my consent for the same types of things. When they transferred me, they put an end date of 10/1/24 on the agreement, and the new location accepted it. When I expressed that I wanted to terminate, they told me my agreement would end on 10/31/24. I explained that I have zero interest in extending, and they said that the current agreement has a typo and that I actually owe through the 31st. There is currently NO agreement signed by me with an end date of October 31st. They refuse to update the termination date, even though the current signed agreement has an end date of October 1st. They said that they will not be able to send me an invoice through October 1st and that if I choose not to pay through the 31st, it will be sent to collections. * Nowhere to File a Complaint - I asked several times for the contact information to file a complaint with the corporate office. They ignored my requests the first several times, and then they told me that my only option is to email the HelpDesk. Initially, I thought that perhaps the corporate office doesn't know these things are happening. However, after reviewing a few court cases and reading 183 1-star reviews on the Better Business Bureau's website, it is clear that this predatory behavior is actually their business model. Major changes need to be made, and I cannot believe that they are able to do these things legally or ethically. read more

DON'T SIGN A CONTRACT WITH THEM - YOU'LL REGRET IT... I certainly do... I have been a Regus customer, and had even recommended them to others, since 2008, 5 years now. Unfortunately, my company has recently been dissolved, and I have experienced the most awful customer service in trying to have the account closed. I have begun the process of reporting the experience to the BBB, and to the state department of consumer affairs. Bottom line: Their auto renewing contract policy is simply unfair, and perhaps illegal. If you sign up for a monthly service, they require a one year contract, but what they don't really tell you is that unless you notify them within 90 days (3 months!) of the end of that year, they will automatically renew you for another year. Therefore, when you cancel, you have to pay the full contract amount, even if the contract hasn't even started yet! (My contract starts in October, and I tried to cancel in October, and was told I have to wait, and pay for, an entire year before my service can be cancelled.) When I tried to explain to the management of the center that the company they are billing no longer exists, and any attempts they made to collect the charges would come to no avail, I was told that policy is policy and I will be billed and sent to collections if I don't pay. No mention of settling the contract, nothing. Policy is policy. Well, it's not about policy, it's about how you conduct business, and how you treat customers. This is surely evidence that Regus is a dying breed of the kind of 'greed is good,' soulless corporate monster that has preyed on small businesses for decades. Hopefully the increase in corporate transparency that has come about since the advent of the internet will drive Regus out of business, or will apply the pressure necessary to force them to rethink the way they look at customers. read more

The way Regus hires terrible managers and treats customers the worst way possible, we're not surprised that 75 entities connected with Regus filed Chapter 11 bankruptcy in 2020! We had horrible experience with Regus. We signed a long-term lease with Regus and were told that we had an option to upgrade, downgrade or relocate during the lease term. Then Regus changed the terms without our consent and left us no choice but stay with the current plan. Regus has breached the contract. We would NOT sign the contract at the first place if we knew they could change any terms they want without our consent. While we called, emailed and requested in person many times trying to dispute the unfair terms which were never agreed by us when we signed the contract, it took Regus' management team over ONE year to respond. During the dispute, they threatened us that if we didn't pay, they'd forward the balance to a 3rd-party collection agency. So we were forced to leave the auto payment on for all the services Regus failed to provide. In addition, they returned all of our mails without even notifying us. We had the valid auto payment set up with Regus at that time. They said it was our fault that their auto payment didn't deduct the correct invoice amount. They also refused to refund all of the overcharged amount. Regus is the worst company to deal with. It's either their way or NO way. So it's our business decision to either sue them or move on. Walking away from Regus is one of the best business decisions you can make because you do NOT want to waste your valuable time and money dealing with the worst company. read more

The suite of amenities provided by Regus is comprehensive and distinguished. From fully-equipped workspaces to state-of-the-art conference facilities, they leave no stone unturned. Of particular significance is the presence of an on-site gym, reinforcing their commitment to fostering a holistic work environment. Notably, the robust security measures in place at this Regus location are commendable. The presence of multiple security guards, diligently verifying identities, assures the safety and productivity of our operations. read more

II have been using this center for meeting room nees and let me tell you the ladies in the reception area are wonderful. Hasmik is very friendly and always willing to help. The managers are great, friendly and always willing to accommodate my needs. First impression is very important for me and this center really allows me to give my clients a good first impression. Thank you Regus! read more

I visited this Regus location during a deposition. I noticed that there were dogs running around the common areas, even in the restroom. It should be noted that these were not service dogs! I love pets, but this is "supposed" to be a professional office? I think not... read more

Stella & Monica have been great in their customer service at the Regus Center in Central Avenue in Glendale. Especially during COVID, they have been very consistent with their excellent service. They care about their clients. Viktor Luzar - CL Search Group read more

Appreciate the team at this location particularly during the pandemic. Thank you!

They're always really helpful and professional -- a great place for my business!

The front desk staff is always friendly and helpful.