Had big reservations signing a lease here based on heaps of bad reviews and their Better Business Bureau F rating, but I went for it anyways. The reviews here give a very accurate picture how they operate. Over billed me for things I didn't order and when I refused to pay, they charged me a late fee. When all was said and done, they still refused to credit the late fee. Great office space, nice people who work here, but the company is shady, would not recommend. Terminated the lease and moving out at the end of the contract. read more

The worst location with the worst management. They will ball you around then tell you how bad is your attitude. My recommendation stay away their management is changing every few months. read more

The staff is nice, but the place is simply overpriced for what it is. Too many hidden fees and they try to lock you in to contracts that you don't really want. read more

Contract is false and they are outright liars They have repeatedly violated the agreement. 1. Did not have lights on when needed. 2. No heat when needed. 3. Barged into my office without me there and trespassed. 4. Did not supply me with the agreed upon furniture. 5. Billed me for 3 offices instead of 2 6. Told me I can't have a printer stand in my office 7. Told me I can't have my shredder in the office 8. Told me I can only have visitors when they allow me to 9. Locked the doors so that I have to get permission 10. Told me that I was not a good fit therefore I need to vacate on office by 5-31. Then lied about it when I told corporate 11. Made it impossible for me to work with just one office. 12. Caused me to lose a good space since I signed a lease based on what they told me which is that they want me out by May 31 13. Repeatedly interrupted my workflow with multiple emails requesting payments (even when I had credits), changing cards ( I don't dare due to overbilling), emails stating that I am automatically renewed, emails regarding late charges even though they owed me credits from overbilling, etc. 14. No full janitorial as they claim 15. They were supposed to move furniture. Instead I had to do it and I had a 2 level spinal fusions and a 2 level neck fusion. 16. Told my assistants that I had no right to be in office. They can vouch for this. 17. Threatened to lock me out of my office 18. Threatened to turn of my internet 19. Accused me of stealing a water pitcher. Worth maybe $5.00 I have paid them almost $15.000 for 4 months. I have been in private practice for over 15 years. Never have I met with such dishonesty and unprofessionalism from a lessor. read more

Great location, staff is very attentive and they are very accommodating to meet my needs. I would recommend Roseville Regus to anyone!

Go somewhere else. I wish I would have seen (it's almost like they are trying to hide it) and read their terms closer before agreeing. Their contracts will charge you coming and going, and have terms that are buried in linked documents under non-obvious sections. As others have mentioned, the "Restoration Fee" is an absolute joke at 2.50/sq. foot when you leave - even if you were there for just a day or not at all. As a cleaning fee alone, that is a high price to pay. As also was mentioned by others, don't expect them to work with you if you need to leave and have months where the office will be empty - you will pay and they will not look for anyone else to fill it like you would expect from an actual commercial or residential space. They even automatically include a coffee service monthly charge, which you then have to explicitly go in and remove from your account if you don't want it (if you are an individual, could you ever drink enough store bought coffee to make that worth the cost?). Feels like a clear money grab that they hope you won't notice. If you bring up the crazy fees, expect a quick (that is appreciated, they are usually prompt) email back with a "flyer" on the fees. People apparently complain about these often enough that they produced a PDF flyer they will send you when you ask about them. That flyer isn't something shared ahead of time, of course. Being upfront with fees and costs is not something you will find here. The internet service is also sub-par as well, which was critical for my business use. Offices just down the street have internet service that is 25x faster and more reliable (lower latency and less jitter). If your business needs fast and reliable internet, go somewhere else. Your home internet is likely better. If you have an office with a shared wall, as most are, expect to hear every word of their phone calls or meetings, or other sounds. Sound travels throughout the office space, and I could easily hear conversations. If there is a conversation in the hallway, every office on that hall will hear it. If your business has privacy concerns, look elsewhere. Overall, the poor internet, the high price and the privacy/noise mean I will be going elsewhere in the future. read more

We love the flexibility that our Regus suites bring to our business. We have grown our team of agents from just a single agent to 7 full timers and 3 part-timers and the support staff that goes with them ! The ladies on the front desk are always smiling and that makes it a joy to bring clients in to see the upscale location! read more

This company will absolutely rip you off. First they auto renew your lease without your approval. Although this is illegal in residential and commercial leases they will tell you they lease like a hotel and are exempt from those laws. Secondly they will charge you when you leave 2.50 a sft for reconditioning the office regardless of the condition of the office. Again stating it's not a commercial lease. They take 3 months to return your deposit. Again stating they are somehow exempt from the local laws. It's over priced space with a built on fail safe for the company and no real support for your business. It's a pretty place with an ugly contract. I highly recommend you consider other options. read more

I love the excellent customer service from the front desk receptionists, they are very attentive and supportive of our business. The offices are top of the line and help us stay focused on our work. I highly recommend Regus for any business looking for a professional and customer service oriented awesome atmosphere. read more

I'm an attorney and have been a Regus tenant for eight years, initially in San Rafael, California and since 2015 at Regus Highland Pointe in Roseville. Regus BusinessWorld membership and lease options have provided to me the immediate and flexible solutions I require as a mobile, small business professional. The Highland Pointe office environment is friendly and ergonomic. Comfortable and well-appointed client meeting space is nearly always available for reasonable rates. At both locations I've leased from, on site management and staff are excellent and have always gone the extra mile to assist with my business needs. You'll make money and friends at Regus. read more

fraudulent they advertise rooms but have none. calendar is blocked off and not even one spot open. don't use.

Take your business elsewhere. As Mike A. noted in his review of 8 December 2017 this company is absolutely untrustworthy. I had been a loyal tenant for more than 8 years but had to leave when I got a job promotion out of the county. All I asked them is to go ahead and release my suite to anyone who wanted to, and they absolutely refused to do so claiming that they do not allow an "early" termination. Obviously if someone else leased it would not be an early termination but they refuse to show the suite. Then they automatically took out a payment after I left from the wrong bank account despite the fact that I had notified them on their own site as they required that the payment needed to be made from a different account. When the bank charged me an overdraft fee (because I had closed the account) Regus refused to reimburse me claiming that it was my responsibility to provide them with accurate and updated payment methods, which of course I had but which they had ignored. I also found that they had taken a retainer that was 50 percent higher than what they were allowed by our contract. So I am stuck with 16 months of payment on a lease that I have no use for and which they refuse to sub-lease to another. read more

Beautiful location. Bright, natural light with stunning features. The property is well maintained. My favorite Regus location in the area.

Hello yelpers, I'm currently a customer of Reges. I had an office in Concord Regus and then transferred to Regus-Lowpointe in Roseville. In 11/18. It is now April 3, 2019 and still have not fixed my problem regarding invoicing. I have automatic payments for my account but for some reason they can't get this corrected and I get penalized for being a great customer with automatic payments but he was being applied over and over again to my Concord account which I'm not there. Customer service is horrible. No one wants to seem to help me. Because I'm not that important looks like. So what they do is they suspend your account and hold your packages. And I even spoke to Stephanie nicely and I told her that I am being held accountable for something I have no control over because this is internal problem with Regis. I really love Reges back in Concord but so far here he has been a total mess. I can't get Even my mail or packages because of the screwup. I'm hoping this will elevate my problem and hopefully fix it. And then hopefully I'll have a better rating for them. read more

I love working with Regus! KC and Lindsay are great. They are always super helpful and it's great to see smiling faces first thing in the morning. Amenities wise Regus is the BEST executive suites!!!! read more

We used this Beautiful location for our On Q Financial office for approximately 6 months. The office was the best executive suite office I have been in. The staff was amazing, very clean, easy to find.. I would highly recommend them. read more

Yelp seems to be misleading their own customers with their treatment of reviews. My recent review was flagged as "filtered" for no reason discernible from Yelp's own guidelines. I, as a currently practicing attorney, have 18 months of actual, paid for experience as a Regus customer. My review was posted from my home in Lincoln, CA. Hopefully Yelp will update it's policies and practices to provide a better service to it's own customers. read more

I love the suites! Great team here that is super responsive and welcoming. The ammenities are great too.

Our company had a virtual suite here for about a year, which was supposed to include an office for five days out of every month. It also included mail and phone service, but we never used the phone service because we had our own system. There are several things you should know about this particular location: they are extremely overbooked for the virtual office space, so we could NEVER (not in any month) get the use of an office for five days. In addition, we tried booking the office months in advance and were always told the same thing: "Sorry, all the offices are taken." It didn't take long to determine there was only ONE office for all their virtual customers. When we first joined, we could get either a day office or a conference room for those five days a month, but about six months into our contract, they told us, "Sorry, now the conference room is an additional $150 a day." No bueno. Also, if you don't want to stop by this location to see if you have mail, they charge you $5 to call them and have them check for you. Why? Does it take any longer to look for mail if I come in versus calling? I think not! Finally, we had enough of the BS and I started looking around at other options. Turns out, for $100/month LESS, I was able to rent a full-time office from Rocklin Professional Building, and the office was bigger than the day offices at Regus. Yes, you read that correctly. For $100/month LESS, I got full-time office space in a great building with a nine-hole putting green in the atrium, a break room and a large conference room that I can book with just a few days' notice. If you're renting at Regus because you need the phone service, just be aware of what it's costing you. If you're renting at Regus and really want full-time office space, check out Voit Real Estate - they have several options. Don't waste your time or money with Regus unless you really need their services. read more