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    Rosemeade at Olympus Pointe Apartments

    3.3 (87 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 1 month ago

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    Last two months they can't fix my AC - temperature is above 88 inside my apartment
    Aj A.

    I've been living at Rosemeade for some time now, and my experience over the last two months has been incredibly frustrating. My air conditioning unit has been malfunctioning, and despite repeated requests, management has failed to fix the issue. The temperature inside my home has been unbearable, yet every attempt to get them to address the problem has either been ignored or met with temporary fixes that last only a few hours. On top of that, the heater also hasn't been functioning properly, which leaves me questioning the overall maintenance and service quality provided by this complex. For the rent that I pay, I expect at least a livable, comfortable environment. The lack of proper customer service and responsiveness from both management and their so-called "emergency" line is unacceptable. If you're considering moving here, be aware that they may not respond promptly--or at all--when something important like AC or heating breaks down. Save yourself the trouble and look elsewhere. Rosemeade team, before you spent time on replying on this review, I would like to spent time on my issue that im sleeping with AC and my temperature at home above 88.

    As you can see we're very clean people so the filth was really hard for us
    Destiny G.

    Honestly, I couldn't tell you the last time I left a review for somewhere. If I could give 0 stars, I would. This place has gone completely downhill. I lived here back in 2020 and loved it initially, moved once my lease was up, and then decided to move back in 2022 where my problems began. The staff they have now are unreliable and truly don't know what they're doing or what they're talking about. They moved me into a filthy unit and at 5 months pregnant, that was highly unacceptable. When my husband and I got approved to move in, they had 2 months to get the unit together for our arrival. There were dead ants EVERYWHERE. It's like they sprayed then left the ants there. The apartment was super outdated which is ridiculous for the price they charge in rent, the unit was filthy, not dusted, mopped, or carpet cleaned, there was dog pee and feces on the patio that sat and melted into the concrete creating a permanent stench, the bathrooms were disgusting, mirror in the bathroom chipped and rusted, the list goes on. I was so upset and disgusted I was crying. Keep in mind we had the Uhaul on a time limit, brand new furniture that I didn't want touching the filthy apartment floors or carpets, and the maintenance men that came in to see what we were upset about straight up said this is clean compared to how they live. Is that supposed to make me feel better ? We ended up having to move our stuff in anyways and everything kept breaking! The kitchen lights blew out and it took 2 WEEKS for maintenance to come fix it and they wouldn't even let my husband just get the stuff and do it himself, it took another week/ week & a half to fix my thermostat, when the blinds to my window came crashing down on me, maintenance never came after 1 week, my husband just decided to fix it himself. Had he not, it would of never got done because I found out the maintenance man resolved the work order even tho he never came to fix the blinds. Honestly, the list goes on. There was also an intense ant and roach infestation. It was disgusting. They said they have people come on Thursdays to spray and I've never not ONCE seen them. My husband and I couldn't take the smell on the outside patio anymore because it was so strong the smell kept creeping into our bedroom and living room , we decided after 4 months, we're done. We broke our lease , paid the move out penalty, and are much happier where we are now. Proceed at your own risk. I was told by one of the workers trying to make me feel better , there were 4 other tenants that moved in same day as us and moved out right before us so they left even earlier than we did over the same issues. This place has gone downhill , never made upgrades, and are charging people a ton of money just for the ambiance the outside and landscaping provide. The mailboxes have gotten broken into both times we've lived there. Cars get vandalized which is bizarre seeing as this is Roseville , the amenity's are always out of use, all of which is are disappointing. We also didn't get our deposit back and they even had the nerve to charge us an extra $1312. I'm so happy to be done with this place. It's just not worth it, you're better off elsewhere.

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    25 days ago

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    11 months ago

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    2 years ago

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    11 months ago

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    1 year ago

    I have lived here for almost 2 years I feel safe and the management team have been wonderful. Thank you Team for making our stay enjoyable.

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    1 year ago

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    5 years ago

    Worst apartments ever, they will take your deposit, we lost our job due to COVID and they won't help us... No one should rent here!

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    Rosemeade at Olympus Pointe Apartments Reviews in Other Languages

    Ask the Community - Rosemeade at Olympus Pointe Apartments

    Do they have an off-leash dog area?

    Yes They do this feels l8ke living at a resort. Garages come with units a designated dog area. 2 pools sauna gym. You will not regret it. Just go see kim !! We'll worth your money VERY QUIET

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    Review Highlights - Rosemeade at Olympus Pointe Apartments

    Dave is the best maintenance professional I have met.

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    The Bridges at Woodcreek Oaks Apartments - Exterior Lawn and Building Exterior

    The Bridges at Woodcreek Oaks Apartments

    (27 reviews)

    I went to go visit a friend of my last weekend! I was soo taken back in how clean and beautiful…read morethis place is. I also would like to express the customer service that I witnessed when visiting my friend.. she had some issue with the stove, and it was late towards the end of the day. She was able to get a hold of Conrad, and even though it was late in the day, he was eager to address and fix the issue. He was so polite and explained why her stove was not working properly what to do to prevent it happening again, but did say, please feel free to call anytime if the her stove was not working again. I wish my place that I live in now, was prompt and not made you feel like you are a burden, would be like him. If I ever move out here, this would be the place to be! Thank you Conrad for making the tenant feel comfortable and fixing her stove.

    I wish I could give 0 stars. Majority of these reviews on Yelp are from current tenants, which if I…read moregave a review while I was still living here I might have given a higher review as i had minimal issues while living here. Its after the fact that the true colors of this company come out. We moved in on a short term lease, only ended up staying 10 weeks total. We are meticulous when it comes to cleanliness but somehow they felt the need to not only charge us a $200 carpet cleaning but an additional $240 apartment deep cleaning. Mind you, we were only living in the apartment for 10 weeks, but we spent alot of time throughly cleaning after we had fully moved out and feel we actually left the apartment in better condition then before we moved in. I asked why I was charged these amounts and i was provided a few pictures, 1 was from some cat hair they collected, 1 was from a dusty top of the refrigerator and 1 was from what looked like juice splatter in one of the pull out drawers inside the fridge itself. They also sent a picture of a previous issue with the stove that we had requested to get fixed because it was dirty when we moved in that was never fully fixed, basically they tried now saying it was dirty because of us when we have documented with them that this was an issue before we even moved in. They also charged us $400 dollars for 3 broken glass sliders. We did in fact crack one of the glass doors which I had zero issue with paying, but then they tried billing me for an additional set of 2 doors. They provided no proof of the damage they claimed, I've requested multiple times and still nothing. I requested a walk through before we left but because of covid they told me they wouldn't be able to (how convenient). Not only did they keep my entire $600 deposit, but I was billed an additional $375 on top. Total amount was nearly a full months rent which is crazy. Any cleaning needed at most was normal wear and tear, any damaged glass I was never provided proof of, I'm forced to go to small claims over this matter but I wanted to let anyone interested in moving here to be very very careful and make sure you document every little thing before you move out. See attached pictures which was what they claimed was the reason for a $240 deep cleaning fee.

    Terraces of Roseville - The broken lights in the pitch black parking lot where my car was broken into and i took a $4,000 loss the guy in charge didnt care about

    Terraces of Roseville

    (14 reviews)

    I have to be honest. I have meager expectations when it comes to assisted living situations. I…read morethink that we have all heard horror stories about these places before. NOT THE TERRACES OF ROSEVILLE. This location is beautiful, the staff is caring, and I have never heard anything short of loving, caring comments from the team. Don't get me wrong, a couple of staff members are aloof, but most do not have regular contact with those currently housed here. My GG is 102 and has been here for years. I firmly believe that the assistance of the Terraces Team, up to and including their stringent rules on COVID-19 visitations, made this a very safe place for all elderly loved ones. I can only hope that when I am old and gray, I will have a group of people who love their job and the people they work with so much that I am taken care of like this.

    My grandpa moved in here a month ago, and the staff has been wonderful. Everyone from management,…read moreto the dining staff, and even the shuttle driver have all been extremely welcoming and have made this transition easy for us. My grandpa loves the food, and there is always activities and social events happening. Everything from monthly road-trips to special music guests. They really put forth the effort to make things fun for the residents. We toured other homes, but The Terraces stood out to us because of their clear communication and transparency. They have gone above and beyond for my grandpa since day one, they even sent someone out to West Sacramento to meet with him when he was in the hospital for physical rehab. It was very stressful looking for a new home for him, but we are very happy we chose The Terraces for this new chapter of his life. They encourage him to be independent, but are still right there in case he needs assistance. Couldn't ask for more!

    Pearl Creek Apartments by FPI Management

    Pearl Creek Apartments by FPI Management

    (62 reviews)

    the office staff is so friendly and helpful. the complex is always so clean. the property is well…read moremaintained.

    It has been a miserable experience living here. When I first was given the apartment, there were…read moredead wasps all over the floors and the place wasn't cleaned. The balcony had a wasps nest. I had to remove the wasps myself and request the place be cleaned. Even after cleaning the counters in the kitchen and both bathrooms were heavily stained black and yellow the maintenance crew couldn't even get out. The toilet seat was stained black. The lights didn't work and are still very dim. The dryer door was broken. The cabinets wouldn't open. The smoke alarm didn't work and still after requesting maintenance for it, nobody ever showed up to fix it till this day. Theres always stray cats all around our building. Our door lock isn't aligned and doesn't work properly. The ice maker had stopped working. The flooring was also coming apart. It was always over a week or my wife finding the maintenance people working in the complex to get them to come help fix our place up and even then still nothing really done. We feel like we were given a very old and dirty unit that wasn't ever maintained and doesn't justify the monthly price. We have paid cheaper for a brand new apartment in miami. I absolutely recommend nobody stay here. There are far better places to live in Roseville. Don't make the mistake we did. Most of the positive reviews are likely paid for.

    Olympus Pointe Landscape

    Olympus Pointe Landscape

    (61 reviews)

    Best landscaping company I've ever used. Everyone is always taken care of. The team is always on…read moretime and communicates well and my flowers have never looked better

    I ignored the 1 star reviews, here's why you shouldn't:…read more Unless you are willing to double check every plant they plant, and clean up after them, find someone else. I trusted them with my hard earned money. It wasn't enough to motivate them to do a decent job. We spent thousand and got the laziest, most low effort job I've ever had done on anything in my house. Kevin seems to know what he's talking about, and is easy to work with. But when it came time for work to be done, all bets were off. Do not be fooled. Here's what happened. A couple of years ago we paid a lot of money to have a lot of plants planted and our watering system overhauled because we were having watering issues. Planting - many of the plants died because they were planted in unsuitable spots (spots they chose) and many plants have never really died but never grown or looked healthy. I finally decided to dig those ones up and I KID YOU NOT, many of them weren't even planted in the ground. They were planted in the mulch, sitting on top of the weed barrier (see picture). One had half the root ball just exposed. More than one plant was planted with the large plastic plant label in the ground blocking the roots. At the end, they said they couldn't bury the new drip lines because there wasn't enough mulch, so I went out and spent 45 minutes doing it no problem. They were so lazy that if they couldn't dump a bunch of new mulch to cover the lines, they weren't interested. Worst of all, they didn't even fix the irrigation system I needed them to fix. The Watering - A huge concern we had was the watering system since many plants were being over-watered and dying from rot. Once they finished their work I doubled checked with the foreman that the problem areas where fixed and he assured me they were. Guess what, they didn't even touch it! They just left the system I put in and all the plants died due to over watering. I have since found many more issues. Please be warned. Like I said, I trusted them with thousand of my hard earned money. Money that meant a lot to me. I guess it wasn't enough to get them to do a respectable job. EDIT - Kevin's response is typical and should worry customers. Its: 1. I'm so sorry you weren't more aggressive about being on top of our numerous mistakes. You expect some mistakes but when the errors are so incompetent (plugging in emitters backwards so they drown you plants) its absurd to put it on the customer to double check ALL work. 2. He clearly didn't read the review because that would have answered the questions he is asking. 3. I mention why it took me so long to respond. I mention the watering problem and that it had nothing to do with equipment failure. And I mention that the problem wasn't plants being planted for proper drainage, but rather not even planted in the soil. Literally on top of weed barrier and buried in mulch. 4. Finally, I didn't say I buried the irrigation in dirt, I was able to easily bury it in the mulch that his team said was too difficult. AND I did have him come back to replace plants that died immediately. He worked hard to convince to leave the sickly ones still in to give them more time. BE CAREFUL. Seems like he has a few teams and some are great. But his response to my complaints should concern everyone. He should have said, "I am so sorry we missed the mark here, can I call you to discuss?" Pictured below, a plant planted in mulch and ON TOP of the weed barrier A tree stake that was planted about an inch in the ground and gave no support An emitter plugged in backwards and drowned our plant.

    Rosemeade at Olympus Pointe Apartments - apartments - Updated June 2026

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