I had a very disappointing and dismissive experience at Rehab Specialists. I went in with a referral for a physical therapy evaluation and multiple sessions to address a diagnosed medical issue. During the appointment, the physical therapist asked about my medical history, but her demeanor, facial expressions, and comments made it feel like she had already decided she was not going to treat me. And, I was right, she refused. I had to specifically ask for more of an assessment and a full evaluation; however, she would only do a partial eval in the end. The therapist told me I was fine, that I had probably pulled a muscle, that I should go back to my doctor, and that I did not need physical therapy. I left feeling dismissed and unheard. The appointment also ended unprofessionally. The therapist walked out and moved on to her next patient without clearly ending the session. At the front desk, the staff member was on what appeared to be a personal call and responded rudely when I tried to check out. Two weeks later, I received a second opinion and a thorough evaluation at another physical therapy center, where the therapist was surprised by how my concerns had been handled. Based on my experience, I would not recommend Rehab Specialists, especially for younger women seeking women's health-related care or a careful, thorough evaluation. read more

I've been calling so many rehab therapy places and, unfortunately, many doctors have abandon this to make it only as a 'concierge' business... others offer a first appointment in several weeks... when I'm in pain , in need for asap!!! read more

Update -- if you're part of the St. John's network and the insurance send you here, pivot immediately to the Providence Performance Therapy at 2020 Santa Monica, as they should be in your network. In just two sessions there I'm feeling relief I haven't felt in two years. Yes, you need to independently follow the program but that's true of any PT, and they'll give you the right tools. read more

Very low effort and attention, especially for senior clients. Therapist just tells you what to do then walks away and goes to socialize with others. Will give it one more shot then looking for another place. read more

Great appointment with Boyu! She helped me figure out how to heal my upper trapezoid. Boyu is a great listener and a highly skilled practitioner. Office experience with Jia was also excellent. read more

I had the best custom-designed rehab exercises put together by Malena at this location. She is incredible. After a few weeks incorporating all of her sciatic-related routines and stretches and exercises, I am problem-free and am super grateful to Malena and her team. read more

It has been 11weeks since I received a new knee... My doctor was Andrew Yun. I reviewed him in my early "yelping" days. ( check it out... just keep scrolling down in my reviews). Well, in case you don't know this, post surgery you are taken care of at home by an incredible team of nurses and physical therapists. Week 3 you see his physician's assistant and off you go. "See you in a year!" she said. "No more at home care, you are doing great"... WHAT??? A YEAR? Obviously, if you are having issues, you can schedule an appointment. So, now I am on my own to advocate for myself and figure out a place to get the physical therapy I will need to get stronger and be able to bend my knee, stand on it and do the appropriate exercises to make my recovery continue to move forward in a positive direction! REHAB SPECIALISTS is my place of choice. Everyone there are great! The front desk folks are stellar and so helpful. Sue evaluated me and she is fabulous. Smart and knowledgeable and easy to work with. And she's a dog person, too ( just saying :) )....Jen has been working with me ever since my referral and she is fantastic! A real joy and motivator! She has has helped me tremendously! Jim has been an incredible support giving me realistic goals and plenty of fascinating insights! I am proud to say I am way ahead of the "healing schedule " because of my own hard work and determination and their commitment to making it so! They have several locations but the Santa Monica one is my first choice. Parking is ridiculously challenging... So, try to get an early appointment if possible... otherwise, allow extra time to find a space and be ready to walk a few blocks. Highly recommended for anyone who needs to get stronger and smarter during those crucial weeks following knee surgery. The best! read more

Great therapist and proper equipment I'm handicapped & this is important only problem is the parking is very expensive I hope that will be corrected soon read more

Celia DeMayo is a miracle worker. Celia's extensive knowledge, true caring, and tailoring to individual need are the epitome of what every Physical Therapist should aspire to. read more

They are Excellent, all the Staff is superb! They really have medical compassion for their Patients. Great for Water Therapy. They are Professional & Friendly. They have been helping my rotator cuff heal for some time now, I will start pol Therapy again soon. The water is refreshing cool and warm, and the room temp. is high enough. The shower only takes a few moments to warm up though, lol no problemas. They are very skilled, knowledgeable and wonderful conversationalists. read more

They are the best! Pool and Physical therapists are fantastic! Highly recommend! The best place for PT and OT! read more

I believe They deserve a better review as I was upset that it was a waste but I later learned that it was not their fault. I think this is a good business. read more

I'm a physician in the community. I send patients to Physical Therapy all the time. I would not recommend this institution after being a patient for a total of 3 visits. At one point a therapist started using ultrasound on my area of concern and actually said to me "I'm not sure what this is supposed to do but we'll try it." This is incredibly unprofessional. In addition, after carefully outlining my co-payments prior to starting treatment I unexpectedly received an additional bill in mail for said ultrasound. I paid the bill though asked for the owner, Gail Pekelis, to call me. I was made aware that her assistant would give me a call to schedule a time we could discuss the above matters which I never received. I will not recommend my patients to be treated at this facility. read more

THE WORST! If you make an appointment, don't expect you'll actually HAVE and appointment. When I booked the appointment, they told me to bring my insurance information when I arrived. Done. Pretty standard at any dr/medical office, right? Wrong. Someone left a message asking me to call back with my insurance info. Since I was scheduled a day later, I followed the first information I received and showed up with my insurance information and was told, "I canceled your appointment because you didn't call back." Period. Full stop. WHAT? NOTHING in their phone message said, "call back or we will cancel this appointment.' The therapist/receptionist was so unbelievably rude and condescending. No, "I apologize for the misunderstanding." No, "Can we reschedule you?" NOTHING. Just "I canceled your appointment, get out." To the owner this business: as a fellow business owner, I would be appalled and embarrassed if anyone on my team treated my customers that way. To the therapist/receptionist: care and customer service is SUPPOSED to be what therapy is about. Perhaps you can be clear in your phone message. Perhaps you can offer an alternative for a patient standing right in front of you. Perhaps you need to find another line of work. Never even attempting to go back and will find another place for physical therapy, and by the way, there are hundreds in Los Angeles! Something else to consider, Rehab Specialists. read more

Becky is a Fabulous Physical Therapist So is Jen F. They really knows what they are doing . They have help me so very much. The wonderful office Mgr's Carli and Mel really keep this office running The equipment is keep clean and in good working order. read more

I woke up with a fever, nausea, runny nose, and a bad cough. They said I HAD to go in for my appt. or I will be billed$75. I can't even drive!! This is a statement that they care more about money than their patients well being. Do you really want to support a company like this?? I would never refer this business to anyone! read more

Loved my experience at Rehab Specialists in Santa Monica! Very friendly staff, calm and happy ambiance, safe and comfortable for Covid in-person appointments. Sydney was so friendly and fun to work with. 10/10!!! read more

Can't deal the with rude front desk staff who constantly mess up. First appointment I get there and they have none of my info despite me having a referral and calling to make the appointment. Didn't know my name or contact info just that someone reserved that time. Super weird but I thought maybe it's a fluke, it's not... I've called asking about whether I needed a referral or not and the receptionist kept changing what she was saying the policy was. I think they have a lot of turnover because they always seem to not know answers to questions and have to ask someone. They are constantly gossiping and have even cussed about a situation with another patient while I've been waiting. They're rude to people on the phone. They just called to confirm an appointment I didn't even make. The receptionist scheduled me for random dates and times we didn't discuss.. It's like the dmv or tsa when talking to them I don't even wanna deal with it so I'm going to find a different office. The physical therapists are fine if you want to put up with the reception. read more

I cannot say enough good things about this place! I have been to physical therapy before for a different body part and found it to be quite a joke so I was sort of unenthusiastic about having another issue and needing physical therapy again. But this time aqua therapy was recommended so that gave me some hope and damn was I pleasantly surprised. They have an awesome staff but the rock star in my eyes is Beth. I went in with a don't hold back attitude as I need to walk again (bad knee) and she was the perfect Taskmaster and that's exactly what I called her! :) She cared about me getting better and it showed. Such a contradiction to my previous PT. Not that they didn't care but it felt more like how do we fill our allotted time... After many treatments in the pool only, we then progressed to alternating the PT pool and the PT gym. Well it worked. I am walking again, a bit slower, walking not as long or as far, some soreness and still having difficulty with stairs BUT I couldn't even get to my mailbox a just few months ago when I started. Awesome Sauce! Allie in the office was also super helpful getting me my paperwork/bills to submit for payment and a pleasure to speak with on the phone. You also work with PT assistants and they were all just great. I actually miss them all. Hugz guys! Miss you, mean it. But glad I don't have to need you. xo read more

Rehab Specialists - A gorgeous sunset at Rehab Specialist's gym - Physical Therapy Near Me - Santa Monica, California

Great place with wonderful staff. Made a full recovery and have exercises to use for the rest of my life.

My therapist, Sophia Qadir, and her assistants, Richard and Simha, are amazing. Sophia is very knowledgeable, patient and is using a program that has produced a large amount of progress read more

Highly recommend Rehab Specialists. My therapist, Mihal, is great at helping me with my plantar fasciitis and ankle pain. She has gotten me back to jogging and I'm hoping to play soccer soon. read more

Great experiences with Judy and Sophia. They are COVID protection compliant and I work one-on-one in the pool with the therapist. I have made great progress with their treatment. read more

I see Sue at the pool location and her and Richard are great! They are really helping me work on my upper back issues and I feel confident I will be tip top, ready to return to my normal activities soon. read more

Jim Scherer has mended my aching neck in the first visit. Always on time, no wait. Facilities are very clean and extremely well equiped. They also have another location up the street with pool therapy Oops it's suite 533 read more

Yesterday was my first experience with Rehab Specialists. My therapist was Jason. I have lower back pain and sciatica and Jason confirmed for me that there is nothing wrong with my lower back disc. I have a lot of strain at L-3, but after massage, electro-stimulation and ultrasound, I felt so much better. The staff were courteous and attentive. I know this is a busy facility and it's hard to keep all the balls in the air. Like most places that are in business to provide care to people in pain, there are ups and downs. As an older person on Medicare, the kindness of everyone even in a busy environment, means a lot to me. read more

This is a great place. The two therapists I work with really care and are knowledgeable. They have a great view as well...

This place has amazing Physical Therapist (Sue, Becky & Vera are amazing). However, they care more about reimbursement than patient's. If you have an HMO you only get a half hour session, which is barely enough time. Secondly, they have a strict "No Show Policy". If you have a "No Show" they want you to give them a credit card or a check, not dated to cash the moment you "No Show". The "No Show" does not bother me, they only get reimbursed by insurance if a patient shows up. However, the "No Show" poliy is $75.00 if you miss a hour session or half hour session. That's not fair. Thirdly, I was going there for years and always showed up or rescheduled in a timely manner.I missed one appointment and it was not an error on my part but rather I got scheduled on a date and was not told. We are human and errors happen. The focus was more on that one "No Show" than the years of showing up and them being reimbursed by my insurance. I explained this to them, but they decided to resolve this matter by requiring me to leave them my Credit Card information or an undated check. I was not given an option if I wanted to continue seeing their amazing physical therapist, even for half an hour. How could I give them my Credit Card information or an undated check, when they would not accept their humaness that they made an error. This is not "Good Faith" especially when I've been a patient for years. They value reimbursement over patient care. I feel this way, because one missed appoinment (again not my error) and being forced to leave them my credit card information or a $75.00 check, issued to them, undated. I've been in there care for over 3 years going, twice a week. This makes me so sad to write this, but feel I must because it is not fair. Sue Klein is so amazing and I'm so lucky for the years of her working with me. I will miss her, but Rehab Specialist values do not reflect my own and when dealing with the public faux pas happen, and this I feel is not the way to deal with them, as it feels punitive and uncaring. read more

Great therapists. I had Jim most of the time, and he was awesome. I had some chronic shoulder and back issues that are now resolved with the exercises he gave me! My only complaint is with the office. Some of the employees are unreliable when it comes to scheduling and cancellations. You have to be on top of them. Ask for printed schedules if you can. The therapists make it worth the trouble! read more

At first I enjoyed them. The snotty demeanor and general ineptitude of the scheduling and other staff was why I cancelled. I cancelled one session, and this person calls me as a no show. Somebody didn't cancel me out, and was going to charge me. I am too tired to deal with this stress. The therapists were good, and I liked Olga. They need desperately to work on their personnel at scheduling and reception. Snotty and demeaning. We are sick and injured and deserve to be treated with respect. We pay enough to not have to suffer such stress and abuse because they are so horrible. Screw them! read more

I was treated at the Santa Monica facility until Feb 2022. I was very lucky to have Jim Scherer as the professional who took care of my dislocated shoulder with a Hill-Sachs lesion. Jim and his team, skillfully, managed to completely restore the movement of my shoulder and for that I am forever grateful! In addition, Carli Padilla, the office manager, has excellent customer service skills, making scheduling a very simple and pleasant process. read more

I've been seeing Gail for the past month twice a week for pelvic floor work. This type of therapy is very specialized and hard to find. If you are looking for help in this area, you can trust Rehab Specialists. It is not an overstatement to say that this physical therapy has changed my life. A few notes: 1) they take many types of insurance and their office staff is very on top of making sure both you and they are clear on your benefits and 2) if going to the Beverly Hills location, part at the public parking lot a block towards Wilshire on Crescent and save yourself $14. read more

I'm from out of town and they fit me right in with Jim who is a thoughtful and skilled PT. My neck had been really stiff for awhile and he did a thorough assessment and careful treatment. 80% better in one session. Almost done after 3. Appointments are on time and office staff is pleasant and efficient. One location has a pool if you need it! read more

Had my first appointment today and I can already feel a difference in my mobility. The front office staff and the PT were friendly and helpful. They are busy but this is a great office to rehabilitate an injury. read more

What a disorganized mess. I should have known I'd run into problems when I get a voicemail a few days before my appointment (which I made a month ahead of time) asking me if I rescheduled. No I didn't. They didn't seem to schedule me or remember anything, it was pretty confusing to have to dictate my own appointment details again. I get there and apparently I'm at the wrong location, thanks for letting me know. I then have to walk a dangerous block with no sidewalks to the ACTUAL location (mind you, I'm seeing them because I have pain when walking). The first location was apparently the pool, it was quite nice looking, the actual location was a cramped mess and smelled a bit dingy. The photos they have posted on yelp are not for this location I can assure you. They had nowhere for me to sit to fill out paperwork, which again, baffles me when I'm seeing them for leg issues. I was told the appointment would be 45 minutes, it was less that 30, probably only 20 minutes. Staff were rude. The "rehab specialist" did nothing but ask me questions I could have answered over the phone prior to the appointment, and didn't do anything at all by way of actual PT or rehab. No stretching, no training, not even a suggested work out. Apparently this was only a consult when I was under the impression it was both a consult and PT, because why would I waste extra time and money making 2 separate appointments? I thought this was clear when I made the appointment but apparently not. They wasted my time and THEN they have the audacity to tell me my referral was expired. That's something I could have sorted out, they knew it was a referral when I booked, even had the referral in their system on the phone, yet they let me come in for a sham appointment cut short by their own scheduling issues and now I have to untangle the bureaucratic mess that is my insurance policy to make sure I don't pay full price for this absolutely terrible experience. I had emailed their contact info and received a call from a manager who said she would talk to staff about the facility confusion but ultimately I was going off of a referral from my insurance, it is pretty shady that they have 2 locations and one of them is a dump. I got the impression my concerns weren't really of interest to them so I plan on never going back. At $40 copays I might as well get a personal trainer. This experience was maddening. read more

I was lucky to have Sabir do my Evaluation. He was excellent so I wanted to use him as my therapist he has been great and even though he is super busy I'm lucky to see him when I can. His assistant Kyle is really patient and helpful in showing me all the exercises I need to do. read more

Great work ,working with Sue and her co workers was great Helped me walk again Thank you read more

I did not have a good experience at Rehab Specialists. I found it impossible to schedule with the same therapist on a consistent basis, even though I tried for 2 months. Thus, I ended up seeing 5 different therapists, all with different orientations, so there was no consistency. And each time I saw someone new, it was like starting all over again. No one picked up where the last one left off. The worst part, however, were the frequent cancellations. I would say 20% of the time, I was called with a cancellation. And the only options I was given were none or another appointment at a completely different time or date that I couldn't make. I'm not sure how busy other people's schedules are, but as a professional, mine is extremely tight, and I would schedule around Rehab Specialists, only to be called the day before to be told my appointment was cancelled. In my own private practice, I hold myself to a high standard of commitment to my patients. This standard doesn't seem to exist at Rehab Specialists. read more

I was referred by a specialist for pain in my hips and thighs when walking. The therapists were excellent and I learned a lot from them. My problems came with the office. They were intermittently helpful in getting appoints. But they were sloppy and unreliable about reminders. This place also charges full rates for missed appointments, when they didn't remind me. I called them and told them what happened and was told they would remove the charge. They didn't do it. I have been treated badly by them and would never go back. There are a lot of good physical therapists and most of them have back offices that are actually helpful and responsive. read more

Treated terribly by front office. Their brochure outlined almost 10 areas of 'expertise?' lol And then told me, well, we ONLY DO PHYSICAL THERAPY/ Then why make a beautiful brochure telling the world you're 'experts in cancer, neurologic, chronic pain, etc etc? Just say you do P.T. Oh, and sell $$ the Aquatic rehab. Not many have that but, 'marketing BS seems to be the 'expertise'. The front office is terribly rude. No way I'll return and I'd panic about receiving BILLS$$ in the mail. It just looked very suspicious after I mentioned all the insurance I had and Medicare. Oh, 'we take Medicare' and what about my insurance? 'No response! uhm? Careful folks. Careful. read more