My fiancee and I met with Adam Stanley, "Community Sales Director" to get some information about…read moreAtria Maplewood and whether they could accommodate my fiancee's aunt. His title should really be"community used car salesman". While he initially came across as caring, I got the same vibe that I have gotten while car shopping: - "we have a low income program that would work well for your aunt, but I only have 1 bed left at that rate. You can sign up today with no obligation" - "if she can't afford the program, there are other assistance programs, such as PACE, that can make up the difference between the cost of our program and her SS income"......TAKES OUT HIS PHONE, STARTS CALCULATOR, ASKS ABOUT HER INCOME...says "she definitely qualifies for our low income program, VLIT. You can apply for PACE, but in the interim, she will have to arrange for private payment of the difference". - he gave us the phone number of the local PACE Administrator. When we called, we were told that Atria does not participate in PACE. So, what was Adam talking about ? Well, when I called to tell him that we were told that Atria didn't take PACE, he said "oh, I was just trying to help you find a place that does take PACE. I"m sorry if you misunderstood", yet both my fiancee and I came away with the exact understanding (that they could sign her aunt up for 'VLIT', and that whatever her SS income didn't cover would have to be "private pay" until she got on PACE"). While the facility itself was nice, the sales process was less than transparent or honest, in my opinion.

From the owner: Experience a new standard of independent senior living and the best of New England at award-winning…read moreAtria Maplewood Place in Malden, Massachusetts. You'll enjoy three homestyle meals a day, weekly housekeeping, and most utilities in one monthly price. Our spacious studios, apartments and shared suites include a kitchenette, a walk-in tub and a patio or balcony. Assisted living and memory care services are available to assist with activities of daily living. Amenities are plentiful with spacious sitting areas, a library, fitness studio and on-site salon and barber, as well as our Engage Life® activities. You can also stroll our beautiful grounds. Nearby, you'll find shopping and dining. Schedule your tour of Atria Maplewood Place today.

I don't have current info nor personal experience, but I have visited the property and can attest…read moreto its beauty. The location is fantastic. The staff was wonderful and should I live a little longer and not want the upkeep of a home, I hope the Davenport is still around. It's a very special place with a very special mission. To me it's a wonderful alternative to a "senior living" home if you're looking for an environment that's truly homey. Wish more people knew about it!

From the owner: The Home is set amid beautifully landscaped grounds conveniently located in downtown Malden, close…read moreto shops and bus routes. Since 1946, the Home has offered a caring, and luxurious lifestyle for retired residents of Malden. The Home is a non-profit charitable corporation operated by a Board of Trustees who work to provide a home where seniors live an elegant lifestyle in a happy, carefree and peaceful environment. the Administrator and a warm, caring staff provide freedom from everyday cares. Delicious homemade meals, activities and housekeeping services are provided. Ample parking is available for residents who maintain their own vehicles. Visiting family and friends are warmly welcomed. Guests are encouraged to maintain their outside activities and interests, and also to plan their club meetings at the Home.

Excellence in care! My mom thrived here on the memory care floor. The staff was super! The front…read moredesk great. Glad they got rid of Anitra the nurse. She was not good. This is where I would want to go, however at $10,000 who the hell could afford it. Hopefully I can stay at home till I die. Sorry staff, you are great but I can't afford to go there.

I had been looking at Oosterman's home for my Aunt who was 101…read more She had 24 hour care at home for 5 years. My Aunt was failing at home due to poor care and lack of food, because the aids did not know how to cook. She was having pudding for dinner!!! The day of my appointment with Kate, My aunt took a stroke. I thought they will never take her in and we been looking at Nursing home. Kate with hospice agreed to take her. The day I meet with the staff, I was told they were residents not patients. This was their home. The food looked and smelled good all the residents we met looked well cared for and happy. I knew it was the right place. I was told by the night person that at 3:30 a.m. my aunt asked for ice cream and they got it for her. It was the best decision I could make. They gave the greatest love and care to my aunt. My one regrets is that my aunt could have lived there longer. she would not worry about the house, getting food and who was in the house caring for her. This is a wonderful place for your loved ones.

My parents were in Oostermans for about 6 months, give or take a few weeks…read more Let me start by saying that the staff are friendly, warm, and compassionate. The "activities" director Robyn, is wonderful. She does the best she can with the tools she's given ~ which is nothing. There's only so often the old time songs will work. The residents need much more stimulation than given. The rest of the staff are overworked as there are not enough workers. Which I feel is a safety issue. The head nurse Kay, is sweet. They aren't quick at follow through, at all. My Dad had UTI and it took a couple of days to get antibiotics. Ridiculous. We wanted my Dad to be moved downstairs as a safety issue he has dementia . Never done. He instead fell with a glass in hand and got stitches. Would it have mattered if he was downstairs? I don't know. There is only one staff member for 25 residents. It's legal but to me it's SO unsafe. What if someone falls upstairs and the staff member is downstairs? The food is EXCEPTIONAL. My Dad loved it. The home, large, old, Victorian needs a serious update. The wood is dark and wallpaper outdated. The elevator is tiny. When my Mom passed they told me to be prepared as her bodybag would come down the elevator vertical! The tv room which is a tiny narrow room can't fit all wheelchairs and residents in it. It's horrible. They need to install a new room and large tv. Newer bright pictures would help. Here is the incident that makes me and my two sisters believe they deserve zero stars But, I'm rating on complete experience. My Mom and Dad were in a room upstairs. My Mom was actively passing. The night before my sister had to pull string for help. (hospice was in place). Fine. Next day my mom was agitated and we pulled string for meds. Us 3 daughters were with my Mom. We hear banging of footsteps coming up the stairs. It's the owners daughter Kate. Hands on hips she says, not nicely at all, we have to have a talk. You have to take it easy on my staff. Constantly asking for help. I said, "cut us some slack our mother is dying." She said we've been through this hundreds of time. If you're looking for private care you're in the wrong place. We were stunned into silence. Mind you our Mom was in the bed. I only pray she was unconscious. We reported her to hospice which had to write it up. We never received an apology from her. Kay, however did. I'm sure she did b/c I'm sure she complained. Complained, we asked three times for help during her passing. They asked where to send flowers, they never did. We immediately started looking for another place for my Dad. He was an elopement risk. I was told by the owners other daughter, Lauren, who works there, that they had to manhandle him back in the place. I couldn't bring myself to ask what that meant. They need more training when dealing with dementia patients. I'll end this long but honest informative review by saying that the workers DO have compassion for residents. Kate needs to work on her delivery and become a little softer. My Dad happily lives in a nursing home.

Blessing The Fitch Home...caring staff, super clean, very affordable, wonderful people. The best…read moredecision we made for my mother. She lived alone for 30 years and was very hesitant to move from her house of 60 years. She absolutely loves it! They clean, iron her clothes, help with meds, linen tablecloth dining at all meals, fun activities, loving people and staff! What a blessing for all of us! I can't thank you enough for making this a seamless transition and giving my mother a new life full of peace and happiness!

I used to work at The Fitch Home. It went very well for the first few months I was there I…read moreabsolutely adored the elderly. I built very good relationships with the elderly! I don't know whether to give The Fitch Home a good rating, because The staff are excellent with the elderly! Always up and running is someone pulls for help or is screaming for help! The downside about the staff is some of them talk to much and sometimes will start sh!t with you. So how I got the job I was offered by someone who knew me since I was little. This person who wanted me to work for Fitch knows how much I wanted to be somewhere in the medical field along with struggling mentally and financially. Long story short I think I was really good at what I was. As time grew things like transfers became easier but there were times where I needed help and I think that is totally normal.. I wasn't fired but how they decided for me to leave there was really no explanation to it all, they said to me was "you need more training." And when some staff i worked with over the time of being there they noticed that I wasn't there anymore so they asked the head nurse where I was and the head nurse said "we let her go" and my co worker at the time said to her "i miss her" the head nurse said "I don't".. UNPROFESSIONAL.. They said in the future I could be re hired but I don't plan on coming back just because they didn't give me an explanation of why they wanted me to leave or "let go". And from the day I left Fitch home it's been very hard to find a job and have been struggling financially to the point where I live in a shed with no running water.

I hope my mother NEVER has to go into this place ever again. I have been trying unsuccessfully for…read more2 weeks to reach a nurse or doctor who is in charge of her care. I have left multiple messages & not received a single return call. When I went to visit her this Saturday, I found out why no one answers the phones - there is no staff! I saw one male who was giving out the patient's meds but the desk was empty! NO ONE IS THERE TO CARE FOR THESE PEOPLE. They need to be shut down!

I'm 71 years old fell and broke my hip. Had to go to lighthouse rehab. It was absolutely horrible…read more The majority of the staff do not speak or understand English. They are rude and extremely dismissive. When the food came they simply put it on the table that was so far away I couldn't reach it. My room definitely didn't look like any of those pictures. To be honest I believe the better your insurance the better care you get there. I must of been on the slum side. I watched them disrespect my roommate who was 94 years old. Never helped feed her. I was there for a week not once did my sheets get changed. If you can help it I strongly recommend you go somewhere else

I wish I could give it less than one star, but I needed to be able to post a review. This facility…read moreis horrible! It is run down and dingy. The staff are unprofessional and give the impression that they could care less about the patients. They schedule appointments and then give incorrect information to other staff members that need to attend. There is not enough staff to cover patients that are there and they are very quick to remind you of that. Just one example, when someone needed to use the bathroom and the staff were told because the patient needed help, after 15 minutes the staff was reminded and still no one came. How long do they expect someone to wait? The staff tell you what they think you want to hear, but if you call them out on it, they become snippy. I would recommend that no one ever put a loved one in that type of environment. They should be shut down.

This facility was listed as 5 star on medicare. I think Medicare needs to do a tour of this place…read more It was run down. The windows in my moms room did not even open. The light was broken and the aides knew this. My mom was there 2 weeks and no one fixed it. Some of the aides were helpful but most just sat around. My mom would wait half an hour after ringing the bell to use the bathroom. One person would not push her wheel chair to the bathroom. My mom could not do this herself. The food was good and they had a few nice activities. The TV was smaller than my laptop screen. My mom could not wait to get out of there.

I've called everyday to talk to my sister ( the patient). The front office never picks up the phone…read moreeven after 45 rings multiple times. The phone in my sisters room doesn't have a ringer that works and they said they would fix it and never did. Bad attitudes and awful care. Please don't place anyone you love in this place.

Katzman (Chelsea Jewish) seems good on the outside, especially compared to some other facilities,…read morebut the care itself leaves a lot to be desired. My mother was placed here for rehabilitation but the staff gave up on her pretty quickly, seemingly intent to let her lay in bed in a soiled diaper all day instead of encouraging physical therapy so she could go home. The head of physical therapy was adamant in giving up on her, doctors orders went unheeded by staff, and staff made excuse after excuse to deny providing a shower. No one should have to sit in soiled diapers to the point they develop rashes and blisters. No one should be allowed to develop urinary tract infections because they are left dirty. No should should be given up on. If you're looking for rehabilitation, stay away from Katzman Family Living.

From the owner: We offer the highest quality of care to all our residents and families through the dedicated…read moreefforts of our specially trained staff members. Our mission is to provide exceptional skilled nursing care in a "real home" setting with kitchens on every floor, spacious gathering spaces and an abundance of glass and natural light.