Took my 2011 Es350 in for a battery light on. I suspected…read moreit was either the battery (2 year Lexus battery) or alternator. They put a drain on both, which is fine, but didn't put a hard pull on the alternator so it check out fine. Cost= $200 Light came on again. Took it to a local shop I trust, alternator failed on a hard pull. Lexus just wasn't thorough enough. Disappointing

Owned my 2008 is350 for 15 years. The subwoofer was having issues so I took the car in to replace…read moreit 10/2023. Cost $1,500 to replace 1 speaker. 6/2025 I took the car in because the subwoofer sounded worse than the first time. They charged me over $100 to tell me there's nothing subwoofer had an internal malfunction and there's nothing they can do because it's outside the 12 month warrantee. So very disappointed in the quality and service of Lexus. Poor quality, poor service.

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

Express Motors made the car buying process very easy. I did my research and drove 3 and a half…read morehours to pick up my 2009 Toyota Tacoma, and I could not be happier with my purchase. The frame was immaculate and the carfax told me everything I needed to know. It was a pleasure to work with Robert. Not including test driving, Robert worked with me and it took less than an hour to get my truck bought.

BUYER BEWARE: After looking online at a Tesla, I decided to go check it out in person. I was told…read morethat I could not test drive it. I told my father about this, and he went to see if he could test drive it. He was permitted to take it for a test drive, and when he mentioned that I was there earlier, and the salesman said that he doesn't allow 20 year olds to test drive. (I'm 36 but look young). This is agism at its finest. Although I had the cash to pay for the car, I will not support a company that would allow blatant discrimination.

Super high price charged for out of state vehicle - Sprinter: $1100 just to change fuel hose…read more"assembly" and they couldn't diagnose issue with the engine not being able to start! They told me it would be $25,000 to replace the motor with a remanufactured one. No written quote given. Use Mercedes-Benz in Westchester instead if you need service!!!

The service we received was truly exceptional. Their attention and care far exceeded even the…read morehighest expectations we could have had for a five-star experience. On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning a stressful situation into a pleasant experience. The owner even stopped by to ask if we needed anything. I can not say enough good things about this Dealership!!! They are awesome!

I have owned two Infinity vehicles. I have worked with both the service and parts department…read more Both provided excellent customer service and quality work. I have had numerous questions for both the service and parts department. They provided answers to my questions quickly. I just sold my vehicle to them and was very impressed with the experience. I would highly recommend this dealership for a vehicle purchase of service!

Infiniti of Dayton was great when I initially purchased our two cars and SUV. One of those vehicles…read morecame with an extended warranty with unlimited miles through June 2026, which gave us confidence in the brand and dealership. The first major issue involved both engine and transmission concerns. The Infiniti technician recommended a full engine replacement, yet instead of following that recommendation, Infiniti chose the cheaper route--repairing the timing chain and topping off fluids. The transmission issue was never addressed. Six months later, the engine failed again. Once more, the technician recommended a new engine, but the claim was denied because the cost of replacement--combined with the prior timing chain repair--exceeded the vehicle's value. After six weeks of fighting, escalating the issue, and preparing to involve an attorney for a potential bad faith claim, Infiniti finally approved the engine replacement. This approval only came after it became clear the initial delay and partial repair had directly contributed to the failure. Just two months after the engine replacement, the transmission failed. The repair cost was approximately $10,000. Despite the vehicle having only 100,000 miles--and already needing both a new engine and transmission--the transmission claim was denied because the total warranty payout now exceeded the vehicle's value. Over the last five years, my family has spent well over $200,000 with this dealership. Yet Infiniti was unwilling to invest $10,000 to stand behind their product, honor the spirit of their warranty, or retain a loyal customer. Instead, the pattern appears to be delaying or minimizing repairs until warranty limits are reached or exceeded. I will never purchase another Infiniti. Based on my experience, Infiniti does not stand behind its vehicles, does not value customer loyalty, and prioritizes short-term cost savings over long-term trust. Save your money and don't buy an Infiniti.