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    cyrus auto parts

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    Reichard Buick GMC

    Reichard Buick GMC

    4.0
    (9 reviews)

    This was, without question, the worst experience I have had with this establishment. Over the past…read morecouple of years, I have noticed increasing concerns regarding integrity, but this most recent visit has completely damaged the relationship. The most troubling issues were the complete lack of communication, accountability, and basic care or consideration for the customer. Your business exists because of the service you provide--services that can easily be completed by many other shops in the Dayton Metro area. This experience made it clear that this establishment prioritizes its bottom line over its customers. Following an oil change, I was informed of a concern that required additional service. I had to call multiple times just to receive follow-up on a recommendation that your service department identified. After finally reaching an agreement, I was told the repair would take approximately 8 hours. We agreed that my vehicle would be dropped off on Tuesday (with Thursday, January 1 being a holiday, which was completely understandable). I dropped my vehicle off early, on Monday evening, ahead of the agreed date. It was also clearly communicated--and confirmed--that if my vehicle was not completed on time, I would be provided transportation for my wife the following week. Tuesday passed. Wednesday passed. Friday passed. By Monday evening at 5:40 p.m., I had still received zero communication. I called the service department and was placed on hold for 18 minutes. When I finally spoke with someone, I was given a series of excuses: the holiday, the mechanic becoming ill, partial work being done over the weekend, and that the job was "about 60% complete." When I asked about the agreed-upon transportation, I was told, "I'm not sure what you want me to do--we're about to close." After reminding the representative that I was told transportation would be provided, I was met with frustration and comments about how long he had been working that day. This response was unacceptable--especially considering I had been awake since 3:30 a.m. for work myself. Eventually, I was provided a vehicle with obvious suspension issues. I did not complain and simply moved forward. The following Tuesday passed with no update at all, despite being told this was an 8-hour job that was already 60% complete over a week earlier. By Wednesday afternoon, still having received no communication, I came in person to inquire. Neither owner was present, and when we went to the service department, my vehicle conveniently was suddenly "ready for pickup." What I expressed then--and what remains my core concern--is this: As a customer, I am not allowed to pay when I feel like it, nor can I be even one cent short on payment. So how is it acceptable for the company to deliver service whenever it feels like it, with no communication, no accountability, and no regard for the customer's time? The answer seems clear: because you can--and because the message being sent is that if a customer doesn't like it, they don't have to return. Unfortunately, that message has been received loud and clear.

    Great Service Department, fixed a hard problem that others had not been able to find the cause…read more Would highly recommend!

    Dayton Chrysler Dodge Jeep RAM

    Dayton Chrysler Dodge Jeep RAM

    1.4
    (27 reviews)

    We are very dissatisfied with the way that our vehicle service was handled. After keeping our…read morevehicle for two days and completing a diagnostic, we were called with the results and what was owed for the repairs. We okayed the repairs and once completed, we picked up the vehicle. While driving it we noticed that there was a smell of antifreeze, we decided to drive a few more days thinking that the antifreeze would burn off. It didn't, so we called Evans Chrysler Jeep Dodge and let them know what we discovered. They told us to drop the vehicle back off, which we did. After an inspection of the vehicle, that contacted us stated that there was an additional $3,000.00 in repairs that were needed. This is not only an unexpected cost but also a significant inconvenience due to the extra time. I want to know how was these other repairs not discovered during the initial service? I expected some form of discount or adjustment to compensate for this poor service. They did offer a discount of 10%, but I feel that is unacceptable and I feel that we should not have to pay for the diagnostic, since it clearly did not locate the issue. I will go back or refer anyone to Evans Chrysler Jeep Dodge in Dayton, Ohio. And not only is the customer service at the dealership bad, but the customer service is not any better. There is a language barrier, they are very rude and talk over you. After asking for a supervisor several times, they transferred me to a receptionist who then transferred to "a" dealership, not even the one that has my vehicle. I can't say how disappointed I am with the level of customer service I've received. This experience has been extremely frustrating and not what I expected.

    Worst experience ever. After having purchased a low mileage, Chrysler Pacifica from a different…read morelocal dealership, we went to this location and bought an extended warranty and had our regularly scheduled service done there. This summer we discovered some hood corrosion and so in October when I went for an oil change it was brought to the attention of the service advisor who told us it was covered under the extended warranty that we had. He mentioned it would take several weeks to hear back and we would be contacted. so in December I decided to follow up. I spoke to the service manager at that time who informed me that it had been written in, but that the official process to Chrysler had never been completed. He assured me he would now follow up personally, and make contact with Chrysler and get back with us. Over the following months, I called and left three messages and never got a return call. As the owners manual suggests, I then called the general manager. In March when we talked, the general manager informed me that they would not help me in this matter. He said they do not do Chrysler corrosion claims and I would have to find help elsewhere. Wow Not only was he rude abrupt and displayed a complete lack of care empathy or concern about my experience. He abruptly said bye and hung up on me. What a horrible experience I've had at this dealership. I experienced the Chrysler rust and corrosion nightmares of the early 1980s and I'm having flashbacks.

    cyrus auto parts - junkyards - Updated August 2026

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