Poth Road Dent Magic Excellent Customer Service…read more Excellent Auto body work My car is Looking like a new. I definitely recommend them for your auto body needs. Thank you guys Laine Bea

AVOID CHEVROLET OF TROY AT ALL COSTS!!! Monday 8/3/26, my…read morehusband and I went in and looked at a 2013 Suburban. We sat down with Elijah Kline to discuss purchasing this nice vehicle. He wrote up a purchase agreement which my husband signed. Elijah told us we could not put a down payment on the vehicle because it was not yet inspected but don't worry I'll hold it for you. We heard him make the call and request that it be transferred to him as the salesman. We asked him if we should put earnest money down on it to hold it. He said no you can't do that until after a vehicle has been inspected. He said there's one vehicle ahead of it to be inspected so it should be inspected tomorrow (Tuesday). Elijah assured us he would call us and keep us in the loop for when the inspection is completed so we can come in and close the deal. He even wrote up a purchase agreement with us. Tuesday morning 8/4/26, I received a text (photo uploaded) response to our Monday online inquiry about that suburban listing saying the vehicle is available and asking if I would like to schedule a time to come in to look at the suburban. I texted back immediately and said we have already looked at it and have a purchase agreement signed on that vehicle. We were told we had to wait for the inspection before we could complete the deal. I also told them I don't think anybody should be looking at it as we have a purchase agreement or arranged for that vehicle with Elijah Kline. Elijah called my husband Tuesday and told him he thought it would be inspected that afternoon and he would call us back once the inspection was completed and left the impression that we could finish the sale Tuesday evening. We waited and waited for a call which never came. We finally called and he said the vehicle had not been inspected and hoped it would go in Wednesday morning. He amended that saying that he would see to it that it was inspected Wednesday morning. Wednesday 8/5/26, no call all day. So, my husband called in at 4pm to see what what's going on with this suburban. At 4:11 PM, The sales manager called my husband back. He explained to the manager what was going on and that it seemed like it was taking an exceedingly long amount of time to get an inspection done on a what's going on with this suburban. At 4:11 PM, The sales manager called my husband back. My husband explained to the manager what was going on and that it seemed like it was taking an exceedingly long amount of time to get an inspection done on a vehicle that had a purchase agreement on it. The manager said he would check into it. He asked for my husband's phone number, but never called him back after that. So my husband called the dealership again this time speaking with Elijah Kline at 5:08pm. Elijah said that the vehicle still had not been inspected, but if we would like to put a hold on it we could do that. (even though he told us Monday, we couldn't do that before an inspection was done). He said it would be $500 to put a hold on it and he would get the information to someone who would call my husband back within 15 to 20 minutes to secure that hold on the suburban. An hour and a half later still no call. So at 6:40 PM, my husband called back in yet again because no one had called us. A man said that Elijah was still with a customer, but he would get him a message and make sure he called my husband before he left for the day. About 10 minutes later, the same man who was going to leave Elijah a message to call my husband before he leaves for the day called us back. This man told my husband, "I have some bad news. That suburban you had a purchase agree signed on has just been sold. However, I have a 2019 Buick Enclave for around the same price that I could sell you." We called in enough times about this vehicle that there is nobody in that dealership that could've possibly not known we were pursuing a purchase AND had a purchase agreement on this very vehicle. It appears that it was an internal sale to someone inside the dealership who decided they wanted the vehicle and didn't want to sell it to a customer. This is NOT a dealership that stands by its word or paperwork and lacks even a modicum of ethical integrity!!!! This business is UNPROFESSIONAL and UNTRUSTWORTHY!!!

They started off by lying about the apt then trying to make it right they started to offer oil…read morechanges through the loan. They also lied about that. Well less than three months the engine blows up on me and my girlfriend. Not one thing has gone right about this purchase. I hope no one has the same experience because this dealership doesn't care!

My car battery died. I had it jumped and it started without a problem. I had it taken too Arbogast…read moreFord for a battery replacement. Not hearing from them I called and after three calls, I finally got to talk to Josh who had been assigned to my case. He told me that they did not have time to run a diagnostic on the electronics but they would get to it the next day and the cost would be $140. "Did you test the battery?" I asked. "No but we will when ready we run the diag on the electronics. The battery test is included." he answered. Then I asked "Why run the diag?" "Because the car wouldn't start." It was logical to me that a simple battery test would be the first thing to do. Josh had ruined my trust it was obvious that he was trying to scam me. I'm finished with Arbogast. After 34 years of buying and servicing my vehicles at Troy Ford\Arbogast dealerships, I have no need for them.

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.

Took car in for transmission flush. Came out slipping/shuddering. Took back in replaced a couple…read morethings and it was still slipping gears. Took to another shop and transmission cooler cracked from their flush or whatever they did. Whole new transmission was put in from another shop and Dave Arbogast didnt even bother refunding or trying to fix situation. Definately do not rexommend service. Got car back a day late as well with an hour notice before they closed

They started off by lying to me about the apr. They lied to…read moreme to fix that problem. They didn't care when my 2014 with less than 3,000 miles put on it the motor seized up on us. Not one call not dang cared about us them leaving us high and dry. Don't care for them after this horrible experience and hope no one else gets done like they did to us.

They did a horrible job on my car my paint is chipping my bumper is falling off and they told me…read moreit's not there probable and that the chips were from rocks I never seen my paint chip from rocks they were just horrible never taking my car here again

Wetook our car here several years ago after hitting a deer. They did a wonderful job. No customer…read morecomplaints with the work or the front office. This time after having a semi truck hit our truck I was more than willing to allow them to fix it and they were my first choice..However, after having a very initial rude first encounter, followed by miscommunication between my insurance company and myself and trying to get it straightened out. Then speaking to another person in the office and her basically telling me that she didn't understand what I didn't understand after asking a question. I called my insurance company and told them I was taking my truck somewhere else. I am very saddened by the lack of customer service. It is apparent that they have enough work and won't need my business but I truly couldn't believe the way the talk to people. Not everyone is familiar with the way things work in this type of industry and while your not always helping people customer service would have gone a long way.

I had the pleasure of working with Matt Stump during my process of leasing a car. At an extremely…read morehectic period in my life, the process was very pleasant due to Matt's stupendous service. He spent a considerable amount of time asking me questions about my needs and what I was looking for so that he could genuinely find me a car that was fit to my unique style, credit/income, and practical day-to-day needs. Being from out of state and in dire need, Matt ensured that I could complete paperwork online - he made sure that I received the paperwork, walked me through it so that I understood all of the information detailed in the fine lines, and the appropriate areas were initialed and signed. Additionally, Matt set up all of the logistics so that my car could be delivered to me in a way that was both time and cost-effective. This genuine approach is what makes Matt stand out from any other car salesman and car buying experience I've had in the past. In the past, I have DREADED just the idea alone of buying a car and all the activities that go into the car-buying process, but my recent experience has changed my perception. I look forward to working with Matt again in the future, andI highly recommend anyone who is looking to buy, trade, or lease a car to work with Matt for their needs!

Service and sales only do half-a** work... I had to end up going to a different dodge dealership to…read moreget my BRAND NEW car fixed properly