They started off by lying about the apt then trying to make it right they started to offer oil…read morechanges through the loan. They also lied about that. Well less than three months the engine blows up on me and my girlfriend. Not one thing has gone right about this purchase. I hope no one has the same experience because this dealership doesn't care!

My car battery died. I had it jumped and it started without a problem. I had it taken too Arbogast…read moreFord for a battery replacement. Not hearing from them I called and after three calls, I finally got to talk to Josh who had been assigned to my case. He told me that they did not have time to run a diagnostic on the electronics but they would get to it the next day and the cost would be $140. "Did you test the battery?" I asked. "No but we will when ready we run the diag on the electronics. The battery test is included." he answered. Then I asked "Why run the diag?" "Because the car wouldn't start." It was logical to me that a simple battery test would be the first thing to do. Josh had ruined my trust it was obvious that he was trying to scam me. I'm finished with Arbogast. After 34 years of buying and servicing my vehicles at Troy Ford\Arbogast dealerships, I have no need for them.

Great experience. Smooth transaction. Love my new car and thanks to Joe for making it a pleasurable…read moredeal. Car was as advertised and follow up on promises made were executed. Would buy from again

I am not here to ruin anyone reviews are to let you know my experience period. I seen a truck on…read moremarket place said zero issues, runs great and more info on the truck. I came and drove it, seemed like a good truck, so I financed it. I went by their word as a dealer that I was getting a fair tuck. 30 min to leaving the shop check engine light came on. Camshaft position sensor, changed it, engine light is still on only for same thing. IDK next day discovered snapped leaf springs. After changing the camshaft sensor they reset the check engine light. IDK if this is true but it takes about 40 min for the light to come on after resetting it. This really leaves me to think they turned it off to hide it from the buyer. Now when I turn popping noises happen, another suspension problem. Not to mention the amount of rust and the 1 brand new piece under the truck which someone straight piped the truck to hide there is no catalytic convertor. This also was not told to me prior to buying. Nothing but good was told to me at sell. I have tried several times which I can prove for them to make this right. I am a paycheck to paycheck guy. I trusted them and was completley taken advantage of. I will say I am obtaining a mechanic report and filing suit in the next week. Now I pray my experience is enough for others to see they need to do all they can so this dont happen to them. This guy was so worried about my review and nothing to do with the lemon he sold me. His only care was reviews. Protect yourself!!!!! Oh, he did say I could get the truck fixed there but I would pay for it because this is my truck now. This is the person you are dealing with. KNOW THAT PROTECT YOURSELF!!!! Go through and read the people that had a bad experience. These are hard working people who placed their trust in this dealer and read how he argues with them. Tough guy behind a computer. I think it shows a lot about a mans character not in the best but the worst and how he reacts to the worst ones. I wish to God I had read reviews before going to this place.

My husband bought a car the beginning of January it took several calls and lots of stress to…read morefinally get title in hand the day our tags expire (February 18th) disorganized and unprofessional. Recommend not handing over cash until title is in hand.

I have a buddy whose mom went here to look at a 2002 Toyota Camry, she purchased it without having…read moreanyone look it over her fault. However she said the dealer whose name was stan, assured her the car was fine etc. that car has been the devil. After replacing catalytic converters, exhaust, fuel injectors, and a bevy of sensors, oh and the first time it rained it had about four inches of water sitting on back floor boards. We now have it to where the ecm has gone out. Long story short, After some detective work I discovered his name is not Stanley and he has a extensive history of run ins with the law. I'm not surprised by any stretch of the imagination. He took advantage of my friends 70 year old mother and for that I hope he burns for eternity.

Went in and drove a 2018 Ford Edge on 09/11/2025. Should have left immediately when there were no…read moreprices posted on any of the vehicles and I was given them all verbally upon request. Also noticed that a lot of the prices I was given seemed a little low. "Stanley" was very pleasant. I asked if he was okay with me driving the Edge to Dayton and having a shop look it over for me as I am in no way a mechanic. He told me I was welcome to do so. When I took it to the shop in Dayton, they put in on their lift. Within 2 minutes of inspecting it, they called me over to show me the "substantial oil leak". Oil all over the undercarriage. The mechanic advised me that it was likely an issue with the turbo on the engine, apparently a common issue for the make/model. That I would be looking at 4-5k to have them replace it. Obviously not going to immediately dump $5k into a used car (asking price at the dealership was $10k). Upon returning the Edge to the dealership and notifying him of the oil leak, "Stanley" informed me that his mechanic had just replaced the turbo. That his mechanic must have pinched something in doing so. He said he would have his mechanic fix the issue and that I was welcome to have it inspected once again. Things happen, and he seemed pretty genuine so I gave him the benefit of the doubt. I took my mom back with me that following Monday as I had full intentions of purchasing after the new inspection was complete. The Edge was scheduled for a complete inspection at noon. My mom drove the Edge while I drove her car so we wouldn't be stuck at the shop during the inspection process. We never made it to the new inspection. 10 minutes onto the highway she is calling me because she can feel something DRAGGING below the SUV. We took the nearest exit to find that they had "FORGOTTEN" to bolt the undercarriage back on. 45 minutes later his mechanic shows up apologizing because there was a "miscommunication" and he was responsible for not putting it back on. While waiting for the mechanic, we also noticed that we were given EXPIRED dealer tags. We did NOT purchase the vehicle, SUPER SHADY, and will be in contact with the BMV about the expired tags they sent with us. What kind of dealership sends customers with expired tags? A SHADY ONE. Total waste of our time.

I had the pleasure of working with Matt Stump during my process of leasing a car. At an extremely…read morehectic period in my life, the process was very pleasant due to Matt's stupendous service. He spent a considerable amount of time asking me questions about my needs and what I was looking for so that he could genuinely find me a car that was fit to my unique style, credit/income, and practical day-to-day needs. Being from out of state and in dire need, Matt ensured that I could complete paperwork online - he made sure that I received the paperwork, walked me through it so that I understood all of the information detailed in the fine lines, and the appropriate areas were initialed and signed. Additionally, Matt set up all of the logistics so that my car could be delivered to me in a way that was both time and cost-effective. This genuine approach is what makes Matt stand out from any other car salesman and car buying experience I've had in the past. In the past, I have DREADED just the idea alone of buying a car and all the activities that go into the car-buying process, but my recent experience has changed my perception. I look forward to working with Matt again in the future, andI highly recommend anyone who is looking to buy, trade, or lease a car to work with Matt for their needs!

Service and sales only do half-a** work... I had to end up going to a different dodge dealership to…read moreget my BRAND NEW car fixed properly

I have had my vehicles serviced at Chevrolet of Troy now for several years now. i think they do a…read moregreat job there. the mechanics are very good and the people there really care and take good care of their customers. I will continue to get my service done there. Schedule your service there. You will be glad you did. Marcia Leiss.

Got an oil change and tire rotation done here in December. The service was fine and I was on my…read moreway. When getting an oil change and tire rotation a few months later, the chevy dealership in beavercreek, not troy, said that the hex bolts were too tight and they were going to break if they tried to get them off, so I told them to skip the rotation. Turns out, chevrolet of troy over torqued my hub cap cover's hex bolts. Fast forward to today, I got a nail in my tire and took it to discount tire to have it fixed and decided to do a rotation. They ended up having to break one of the covers off to remove the tire for a rotation because their allen key broke when trying to break the hex bolts loose. Another cap's bolts sheared off when they tried to loosen them. Came here to figure out a solution and was told by troy's service manager that because I didn't come back to this shop, they would not do a thing. Why would I want to come back to this shop after this? 13 years and this was a first! I figured that because this was a dealerships shop, they would know when to use power tools vs when to hand tighten something, but I obviously assumed wrong. Steer clear of this place. (note that the pictures are after the work from discount tire, but I'm not sure what "magic" chevrolet of troy would have performed to get a different result when 2 other places said this would happen...)

5 star service department all the way! JOEY LUCAS IS ABSOLUTELY THE BEST service consultant I've…read moreever met. I just recently moved to Troy from Chicago. Coincidentally I was on my way to the Mercedes dealership for a appointment when driving down 75 I ran over a nail. My tire quickly was going flat I took the next exit and pulled into Dave Arbodast Buick. I was met by the sweetest older gentleman who quickly bought me in and handed me over to Joey. Not only did they fix my flat and had to fit me into their busy schedule but they didn't even charge me. I can't thank Joey and his wonderful team of techs enough. I have to say as I wanted for my car to be done I witnessed Joey with other customers and each and every one of them was treated with such kindness and he truly is genuine. 100% amazing!!! Gina

My first truck from Arbogast a number of years ago was a great experience all the way around. 6…read moremonths ago I started looking for a new truck again, and I started by asking Arbogast. I'm particular about my trucks. Regular cab, 4WD, not white, standard box. After stopping in Arbogast a couple times and not hearing from them I started looking on my own. I found what I was looking for in Lansing, Mi. Arbogast said they could bring it down and I could buy it from them. A week went by. They told me they were working on it. Another week went by - then I was told it was sold. So I contacted the Lansing dealer and bought it from them. So much for Arbogast.

Made an appointment for mine and my wife's car to take care of recalls and service. Something came…read moreup and we needed to reschedule. I called back and got voice mail. No response. Called again and the lady said she would relay the message to the service dept. No response. Called again and left another voice mail. No response. Tried the online chat and was told they would get back to me. No response. Called again and cancelled the appointment and told them I would find another dealer. I don't think I should have to work that hard to get to give Voss business.

Had the parts I needed and were nice and friendly. It's crazy to go into a dealership and see no…read morecars on the show room floor, thanks Covid.