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    Services - Reid and Sons HVAC

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    2 More Services

    Water heater installation

    Water heater repair

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    2 years ago

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    GAC Services

    (224 reviews)

    I never do yelp reviews. HVAC service-wise, I really like GAC…read more Customer service-wise, I'm starting to sour. The 8 hour window is absolutely ridiculous. Although I've learned that I can call just before my appointment and get a more realistic one. The AI customer service bot is trying my nerves, though. It does seem to work, but really, how un-personal can you be? It would be one thing if it told you upfront, "hi, my name is Ally and I'm your AI customer service". At least you'd know what you were dealing with. When humans are involved, everything is top notch. If it weren't for the 8-hour window and AI bot, I'd give it 5 stars.

    I scheduled my Spring PM at least 2.5 months ago so I could get a chance to be the first call…read more They used to have 4 hour windows several years ago but now it is 8AM-5PM and will give me a 30 minutes call before the teclhnician arrives. Today I got earlier before 8AM in case I am the first call. By 3PM, I am still waiting. I got a call from the technician that he will arrive in 20 mins., so much for the 30 minutes advance call. Joel Hernandez finally arrived at 3:45Pm. He was very polite and pleasant and I really liked the job he did. He was thorough and explained everything to me. My problem is not with Joel but with GAC. The 8 hour window is ridiculous, inconvenient, and frustrating. I have been a customer since 2013. Bring back the 4 hour window so I am not restricted to be within 30 minutes from my house if I want to do some errands. Otherwise I have to look elsewhere for my HVAC and electrical needs.

    Reid and Sons HVAC - hvac - Updated June 2026

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