Where is the 6th star? Dr. Saito's office is located at the Hale Pawa'a building on Beretania. Fairly new building. His office overlooks the beautiful city lines of Makiki and the mountains. This, while you browse his wide variety of premium frames or, if you choose, conveniently watch TV in the brightly lit waiting area. It's clean. Dr. Saito is very clean. Front desk, waiting area, ALL machines are clean. Did I mention the front desk? ALL of them came from hospitality. Friendly, helpful, and kind. Have a question? They'll answer it, and if they don't have an answer, they'll help to get it. My family and I have been seeing Dr. Saito since his previous location. He's personable and makes everyone in our family feel welcomed and cared for. He has a knack for kids and treats us adults like his old friends. We all feel comfortable seeing him and enjoy visiting his office (never a drag). He always stays up to date with the latest technology to help care for our eyes. He is patient and always willing to answer any questions you may have. We definitely recommend Dr. Saito! read more

Very kind, experienced and talented. Staff is fabulous too! Excellent selection of eyeglasses at different price ranges. Quality eye exam by caring Doctor. Have confidence in his work and opinions. read more

Dr. Saito goes above and beyond to take care of my eyes. Friendly, knowledgeable and so caring. His staff also embodies these great nurturing qualities. His up to date equipment ensures the most accurate diagnostics and as the vice chair of the Hawaii Board of Examiners in Optometry, you will receive the absolute best care. Awesome doctor, amazing staff and the perfect location in town. Located in the Hale Pawa'a Medical Building near Ala Moana. Ample, validated covered parking. I can't recommend Dr. Reid Saito and his staff enough! read more

The older I get the more doctors I have seen, so I can say with experience that Dr. Saito is one of the best doctors I have ever had. You will be in great hands, which are always clean and gentle,under his care. One of the things I appreciate most about him is his excellent communication skills. He spends time with each patient chatting enough so you feel he cares about you as a person, listening carefully to your questions and concerns, and then responding in a manner that is understandable and not patronizing. He somehow manages to stay pretty on schedule without making you feel rushed as is often the case at doctors' offices. He is the perfect balance of professional and familiar, giving sound advice, notifying patients of costs, and making them feel heard. His office staff has always been friendly and professional and everyone in the office is knowledgeable and helpful when you need to select the right frames. The doc also has a great sense of style which I trust. The office is clean and they are conscientious about hygiene to the extent that they sterilize the bathroom keys! My friends and I are always grateful when we get great medical care and can recommend excellent doctors to one another. My whole family goes to Dr. Saito as well as many of my friends. I highly recommend him to anyone and everyone! read more

Dr. Saito and office staff are very friendly to talk with. First time that I've enjoyed getting an eye exam. Dr. Saito would listen carefully and even jokes with you too. He gives clear details about my condition. They all make the experience enjoyable like it's more going to see a friend more than being in an office environment. Offer great suggestions and details about what I can get for my glasses. Also helped me picked a suitable frame. read more

When we arrived, their staff didn't even notice us because they were too busy showing each other things on Instagram. Waited over 30 minutes and didn't even see the doctor. When asked, their response was that the door was closed and they can't control the doctor. We left without seeing the doctor. The receptionist, Sandra, had the audacity to get short with me. She even had the nerve to follow me out the door to tell me she didn't like my attitude. I had to remind her that she was working because she clearly forgot. Do yourself a favor and take your business elsewhere. The front staff isn't worth the trouble. read more

Dr. Saito and the staff are incredibly the best. Everyone is professional and friendly. The office follows proper COVID-19 protocols. The equipment, glasses frames, and techniques used to work with patients ensure safety. The office is equipped with modern equipment for diagnosing your vision. I went to my previous optometrist for more than 30 years. I'm glad I've switched to Dr. Saito. read more

I don't write a lot of recommendations but had to for Dr. Saito (including his staff). First class establishment and staff. He and his staff continually impressed throughout my experiences. read more

The staff and Dr. Saito were very good with helping me find this location to helping me through my eye exam. Office is very clean and organized with nice big open windows. Dr.Saito was very helpful, attentive and a good listener with all my questions and concerns. He was thorough with the exam. He was professional and kind. The girls that helped me with the searching for glasses were also very patient and willing to give me feedback on what eyeglasses worked best for me. read more

I normally wish that doctors had more reviews on yelp or somewhere so it would be easier to find the perfect doctor. I been seeing Dr. Reid for my yearly contact lenses and eye prescription for probably 10 plus years. He is very detailed, kind, and patience. His office receptionist is always friendly. The office is clean. The location is near Ala Moana. It is a newer building with a validated parking structure. read more

After reading so many positive reviews, I made my annual eye exam appointment with Dr. Saito. After getting new insurance, he was one of the doctors in my network. Nothing out of the ordinary as far as the exam is concerned, but when it came down to picking out frames and discussing options is were my impression went down hill. Glasses are expensive, I know this, but the prices his office was quoting me were through the roof. The selection of "approved" frames was minimal and unimpressive. I wear glasses everyday, so of course I prefer higher end frames and there was very little of that to choose from (I will admit that he did have a nice selection of Bobbi Brown designer frames that I have never seen before). I inquired as to the price of bringing in my own frames and that not only would leave me glassless for a few days, but the price too was out of control (like almost twice as much as Costco quoted me). They tried to tell me they could work out a deal if I purchased sunglasses and eyeglasses, but I could not see paying so much for something that I didn't even like that much. In the end I told them I would decide and let them know. Well, needless to say I took my prescription and went elsewhere. That was over 3 months ago and today I received a bill in the mail for a total of $121 and change. I called the office to inquire about the bill and was told it was for glasses. I explained to the woman that I never ordered glasses, never picked out frames, never authorized anything other than my exam with this office and I was told that they would look into it and refund my insurance. Pretty annoying that I have to go through extra steps for no reason, but glad to have it resolved. The woman on the phone was very helpful, but I'll still probably go to Costco next year. read more

Dr. Saito's office is in a convenient spot with free, one hour, covered parking but from there it gets better. First time visit today and I find Dr. Saito to be personable, cheerful, professional, efficient, careful and caring. The office, shared by another optometrist, Dr. Wong is new, clean, well appointed and has quite a nice view of Makiki and Tantalus. There is a flat screen in the waiting room, magazines and a great choice of frames to look at. Wait time was minimal. The appointment went seamlessly. His receptionists are quite pleasant and thorough and they are all great in explanations for purchasing, choices and payments. I felt welcomed, comfortable, listened to and that I was in good hands. The examinations were quick and he explained all procedures. Because of my age and health the exam took a tad longer than most people would have and no "puff of air" glaucoma exam for those of you who know what I mean. If you are looking for a great eye doctor, one who you can feel is trustworthy and expert, he is the Dr. for you. And I have been through 5 eye doctors before Dr. Saito. Two were excellent but are retired. Two should soon be. One was horrific, another story altogether. But of all of them, Dr. Saito holds the esteemed top spot of all the doctors I have seen. Go without reservation. read more

Dr. Saito is the best eye doctor that I've ever had. I've been wearing glasses since high school and helped me with getting the perfect contacts. Because of him, know I know that I have a sinus problem that allows me to only wear my contacts for eight hours and not when there is heavy vog in the air. His analysis helped me understand that why I kept getting sick when I wear my contacts. The staff is also very friendly!! If you need an eye doctor, you need to see Dr. Saito!!! read more

Reid K Saito, OD - Just some of the selection that they have!!! - Eyewear & Opticians Near Me - Honolulu, Hawaii

Life savor. We were on vacation n My daughter forgot her eye lense plunger at home and he was the only one who was willing to sell it to us. Thank you!! read more

I got lucky finding Dr. Saito, he just happened to be in the same building as my daughter's pediatrician when she was born so out of convenience I visited his office. I am so thankful that I did so because Dr. Saito makes me look forward to going to the eye doctor (and I never go to the doctor in general so thats big). He has since moved to the Hale Pawaa building. I dont know if he has an amazing memory or if he takes great parient notes but, he always remembers little details (like that I bought a place in Makaha and have a daughter) that would be easy to forget after not seeing someone for several weeks. He is always attentive and genuine and I never feel rushed at an appointment. He takes his time to thoroughly answer any questions and address concerns. The office is really nice and clean and Megan at the front desk is always very kind and helpful. Parking in the structure is validated too. If you need an eye doctor, just see Dr. Saito, you wont be disappointed. read more

I came to Dr.Saito for an eye exam and glasses. Dr.Saito and his staff took great care of me. They got me into my appointment on time and they helped me get the best pair of glasses for my needs while taking great care of my eyes. I would highly recommend Dr.Saito! read more

After living in Hawaii for four years, I decided that it was official, I needed an eye doctor on island. After searching Yelp and asking around, I am SO glad that I came to Dr. Saito's office! The location is awesome. It is extremely easy to get to and they validate parking! Not to mention there are many different medical doctors in the building and a Mina pharmacy in the lobby. You can get EVERYTHING done in one spot! Dr. Saito was very professional, helpful, and really understood my needs as a patient. Instead of giving the "Doctor speech" about taking out my contacts at night, he told me, "I know that you aren't going to take them out every night, so here is what you can do to protect yourself from eye infections..." It was great to have a doctor who was concerned for me, but still willing to help accommodate my lifestyle. He was extremely friendly and I will definitely recommend him to my friends. My favorite part about this office is the desk staff! They were amazing! They called me the day before to remind me of my appointment and when I came in, they had everything ready for me. They were happy, sweet, and very helpful, especially when helping me pick out my new frames! I love this office and will definitely be returning! I highly recommend Dr. Saito and his team to anyone looking for a great doctor and experience. read more

Dr Saito is very knowledgeable and current. Great parking and the building is swanky! I've been going to him for years and have referred good friends to him because I know they will love the service Dr Saito provides. read more

One of the best dr. I've gone to! I had to look for a new eye dr. because my insurance changed. I've always just been to places because it was convenient. Never found an eye dr. that I felt deserved my loyalty to return until now. It's important to me that the office staff is friendly yet professional. My first call to make an appointment was what any patient would expect. They were very accommodating with available times, answered all my questions as a new patient, and I didn't feel like I was rushed off the phone. The location is super convenient in town. They had just moved to their new office so everything is nice yet inviting. Parking is another key factor for me so I liked how they have ample parking in their building and provide validation. The first hour is free and minimal charges for additional time. Dr. Saito is very friendly and easy to talk to. I felt very comfortable explaining my concerns and he addressed all of them. My exam was very thorough. I really felt I was in good hands. We covered areas from my interest in getting LASIK to when my 19 month daughter should start seeing an eye dr. As a new parent, it was insightful to learn that kind of information as well. After a week of evaluating my new contacts, I returned for a follow-up visit. I signed up for their appointment text reminder. I feel more doctors should have that service. Who doesn't text message nowadays right? But I was surprised that they followed up with a call the day before too even though I did sign up for the text reminder. It's always good to get reminded anyway. I would refer Dr. Saito to all my friends and family. Now I just hope my experiences with all my other new doctors will be as successful as this one. read more

Dr. Saito is professional unfortunately his office staff is not. Megan is the WORST medical staff member I have ever encountered. My initial appointment was on July 12. Supposed to have my eyeglasses ordered the following day and she would call me. No call from her. So I called her and left a message as she already left for the day. No call the next few days so I called again because I also had some billing questions. Each time I called, she was never in and the other female who answered the phone would tell me that "Megan" would have to help me. Finally on July 23 I got a hold of her and she confirmed that my eyeglasses were ordered and that I would be entitled to a refund and that she would have Dr. Saito cut a check and she would have it there for me with my glasses. Went to pick up my glasses and Megan was not in and the girl there said that there was no check for me or no note regarding a check. I asked if she could refund my card that I originally paid with and she said no. I advised her to check with Dr. Saito, he confirmed they could and the amount was refunded to my card. They don't seem to care about their patients at all here. So, if you want to go to an office where they assure you that they will call you and never do and leave you hanging then you should try this office. Otherwise do yourself a favor and do your research and find another office. read more

Just had my annual vision check & am so excited getting new glasses!! Dr. Saito is the best eye doctor. I've been seeing him for years. He's always so patient - my eyes have lots of issues but he always takes good care of me. His exams are comprehensive!! You won't be disappointed if you have him as your doctor. read more

I actually seen Dr. Saito a couple years back for a massive stye infection that was partially obstructing my vision. Let me tell you, HE IS AWESOME! Such a nice and knowledgeable guy. Without hesitation he saved my eye by draining the stye and relieving the pressure instantly. Two days later it was gone and healing perfectly. The receptionist was also so sweet and helpful. I definitely felt welcomed at this office. A year later I moved back to the big island and got another stye. This time I had to go to 3 eye doctors on the big island just for them to tell me there was nothing they can do for me. None of the doctors would even attempt to drain my stye or even try to help. It was the worst feeling ever to be in so much pain and hopeless for no solution. I was ready to fly back to Oahu just to see Dr. Saito. This made me very grateful for his services and I highly recommend him to anyone! read more

I've seen 9 different optometrists over the past 20 years for contacts and glasses, and Dr. Saito is the best by far. I've been coming here for the past 4 years and have a great experience every time. He never rushes you and has great bedside manner. His staff is also very professional and helpful. I've never had someone work so hard to help me find the best fitting and most flattering frames for my unconventional face. read more

Dr.Saito is the best! I recommend him to my friends and patients. He is amazing and I trust him very much. I never feel rushed, he listens and provides best care every visit. His office staff is very friendly. Parking is easy and is validated. read more

Dr. Saito is the best. I would recommend him to anyone. He is extremely nice and has your best interest at heart. I know I am in good hands. He even came in on his day off to help me with an emergency eye problem. The office has a great staff. read more

I'm very pleased with Dr. Saito. He's a very through professional. My mother went blind due to cataracts and glaucoma and I have signs that I may someday have glaucoma. He does a very complete exam and I feel safe that my vision is in his hands. His staff have always been kind and professional as well. It doesn't hurt that he's a genuinely nice guy. read more

Must say Been and worked with Many eye doctors and I have found my Doctor Very very patient and doesn't make u feel rushed at all. He is down to earth personable and very very professional he actually cares for the persons well being and his staff!? Very good they are on it .prompt professional and very welcoming. They are always smiling and. It. Seems to be more of a family oriented relationship. Been coming. Here since December. That's what made an impact on me so yes I highly recommend Dr. Sail Aloha and mahalo. read more

Seriously. Get off of yelp, call Dr. Saito and make an appointment. Any further research is a waste if time. While there probably are other Dr's that are good too, you're not going to find another one that you could classify as "better" than Dr Saito. He is very knowledgeable, his staff is very nice, and the excellent follow up coupled with an overall non-stressful pleasant experience will make you come back. Thank you very much Dr. Saito. read more

Reid K Saito, OD - I'd give him two thumbs up, but I needed the other one to snap the picture. - Eyewear & Opticians Near Me - Honolulu, Hawaii

Dr. Saito is more than a professional with a well-run practice; he actually cares. When it comes to something as important as my eyesight, it's definitely worth going to the right doctor. He's thorough and well-informed, and always does a great job of explaining things to me. It also doesn't hurt that his location is convenient with easy parking, and his staff is friendly. Glad I found him! read more

When I first started seeing Dr. Saito I had an ongoing eye condition that he was able to diagnosis and treat after just one appointment with him. This condition was something I dealt with for years and am so happy that it's completely healed and a thing of the past. My vision has never been better thanks to Dr. Saito and his staff. From getting new glasses to new contacts everything is done very fast by the front office staff. They've even delivered straight to my home when I needed them to. The entire office is warm, welcoming, and efficient. Today we took our two year old son for his first eye exam and Dr. Saito was so caring, compassionate, and patient with him. My son was very comfortable and at ease the entire visit. I highly recommend Dr. Saito and his office and wouldn't have my family see anyone else. read more

How am I going to see this good doctor when his staff won't even return a phone call? Behind every good doctor should be a good staff which lacks in his office. read more

I've been going to Dr. Saito for three years now . He's very knowledgeable and friendly. I would highly recommend him!

Very helpful, friendly, professional, knowledgeable! He's been willing to answer my questions about his diagnoses and even about how his equipment works. read more

Great office. Thank you Dr Saito.

I cannot say enough good things about Dr. Reid Saito and his staff! I have never had to see an eye doctor before, however with age and computer use, I knew I had to do something! I am thrilled I chose Dr. Saito. Dr. Saito is incredibly attentive, detailed and patient - he really takes the time to explain ocular health. I am so happy to be his patient and excited about my new glasses! Mahalo Dr. Saito and to all the staff for making this experience such a positive one! read more