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    Reigning Cats & Dogs

    4.0 (1 review)
    Open 10:00 am - 8:00 pm

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    1 month ago

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    PetSmart

    PetSmart

    (43 reviews)

    This was a pretty nice Pet Smart in general. It's not that a pet store can do much to stand out,…read morebut they did have a few problems while we were there hence the three stars. First off the smell is bad but expected in a store with lots of live pets, just be ready for it. The main issue I had was that we went in looking to possibly adopt a kitten that day and they apparently don't have reps from the shelters there anymore so the employees are the ones doing all the adoption procedures. The problem was that they didn't know any information about the cats, not even what was on the sheets. It's hard to make such a serious purchase without any knowledge of the history or types of cats they are. Hopefully they will expand the knowledge they have about the kittens in the future as they seemed to have just started doing this on there own.

    I called to schedule an appt for 4 year old golden retriever. During the call, we had a…read moreconversation about which shampoo they suggest would be appropriate for our Gal. We discussed that her skin is irritated and has some bumps, the person recommended that we avoid the Furminator and go with their oatmeal bath for sensitive skin. We discussed my not wanting perfume spray because she is sensitive. She asked if we wanted her yeah brushed. We decided to do that too. The person offered me a 1PM appt. I asked if I could drop her earlier because I had an appointment. She said yes but no earlier than 12:30pm. When I arrived- I checked in I shared that at times our gal could be lazy not wanting to roll over and that she is easily motivated by food. A woman came out from behind the gate and slipped the blue groomer tether around her neck and started to pet her. I turned to leave and the woman called her manager over and asked her to examine my dog's leg. As I mentioned it was irritated from her dermatitis. Then I was told that the calloused area could end up bleeding so they could not take the dog. I had just been in 45 minutes of traffic and was scheduled for an appointment where my dog could not be with me. They told me it was Petsmart policy. I asked why they didn't inform people of this when appointments were booked and why there was nothing about my lengthy conversation at the time of booking that would have given me the heads up. I was turned away. We have groomed at Petsmart in the past and have never had anyone meticulously sort through our pet's hair like this. I can understand their perspective on this- but if it is so mission critical then it should be reviewed with customers before they come - during the booking process or as a part of the online check box where you acknowledge that your pet will be current on vaccinations on the date of your appointment. While I was there a gentleman my senior came to get his two dogs after a bath. As he was checking out, the staff member mentioned that the with the dogs being older the grooming was a bit difficult and that in the future he might want to consider using a private groomer. UM- Petsmart is a private groomer- and he seemed very taken off guard. His dogs were well behaved and able to walk to the rear of the store with no issues. So unless you are bring a Barbie or American Girl Dog with no pulse- this is the wrong place to be getting your beloved fury friend! 1- If is policy customer should be told about it. Just like they tell us about vaccines. 2 - They should have special parking close to the door so people aren't bringing their pets across busy parking lots. 3 - Is there a reason that you put grooming in the rear of the store? 4 - When a customer asks to speak with a manager it should not take 10+ minutes. When the manager approaches the customer they might want to introduce themselves and when concluding the discussion they should say is the anything we can do to make this right. I am starting to think that customer service has slipped away - even AI knows how to thank a costumer!!!!

    Reigning Cats & Dogs - petstore - Updated September 2026

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