This was a pretty nice Pet Smart in general. It's not that a pet store can do much to stand out, but they did have a few problems while we were there hence the three stars. First off the smell is bad but expected in a store with lots of live pets, just be ready for it. The main issue I had was that we went in looking to possibly adopt a kitten that day and they apparently don't have reps from the shelters there anymore so the employees are the ones doing all the adoption procedures. The problem was that they didn't know any information about the cats, not even what was on the sheets. It's hard to make such a serious purchase without any knowledge of the history or types of cats they are. Hopefully they will expand the knowledge they have about the kittens in the future as they seemed to have just started doing this on there own. read more

1-Star Review - PetSmart, 1301 Oak Forest Lane, Myrtle Beach I visited this location around 7:00 PM to purchase several dog items. Because I am not familiar with the store layout, I politely asked an employee for help locating specific products. The employee, who indicated he was overseeing the store that evening, responded with visible irritation. When I returned to ask for clarification on an item I could not find, he raised his voice and stated, "You dashers need to look around and find things yourself." There were only a few customers in the store at the time, and my request was polite and reasonable. The interaction felt unnecessarily hostile and dismissive. As a paying customer, I expect basic professionalism and courtesy when asking for assistance. I left feeling that the treatment I received was unfair and, frankly, biased. No customer should feel uncomfortable simply for asking for help locating merchandise. I hope corporate leadership reviews management conduct at this location and ensures all customers are treated with equal respect. read more

I called to schedule an appt for 4 year old golden retriever. During the call, we had a conversation about which shampoo they suggest would be appropriate for our Gal. We discussed that her skin is irritated and has some bumps, the person recommended that we avoid the Furminator and go with their oatmeal bath for sensitive skin. We discussed my not wanting perfume spray because she is sensitive. She asked if we wanted her yeah brushed. We decided to do that too. The person offered me a 1PM appt. I asked if I could drop her earlier because I had an appointment. She said yes but no earlier than 12:30pm. When I arrived- I checked in I shared that at times our gal could be lazy not wanting to roll over and that she is easily motivated by food. A woman came out from behind the gate and slipped the blue groomer tether around her neck and started to pet her. I turned to leave and the woman called her manager over and asked her to examine my dog's leg. As I mentioned it was irritated from her dermatitis. Then I was told that the calloused area could end up bleeding so they could not take the dog. I had just been in 45 minutes of traffic and was scheduled for an appointment where my dog could not be with me. They told me it was Petsmart policy. I asked why they didn't inform people of this when appointments were booked and why there was nothing about my lengthy conversation at the time of booking that would have given me the heads up. I was turned away. We have groomed at Petsmart in the past and have never had anyone meticulously sort through our pet's hair like this. I can understand their perspective on this- but if it is so mission critical then it should be reviewed with customers before they come - during the booking process or as a part of the online check box where you acknowledge that your pet will be current on vaccinations on the date of your appointment. While I was there a gentleman my senior came to get his two dogs after a bath. As he was checking out, the staff member mentioned that the with the dogs being older the grooming was a bit difficult and that in the future he might want to consider using a private groomer. UM- Petsmart is a private groomer- and he seemed very taken off guard. His dogs were well behaved and able to walk to the rear of the store with no issues. So unless you are bring a Barbie or American Girl Dog with no pulse- this is the wrong place to be getting your beloved fury friend! 1- If is policy customer should be told about it. Just like they tell us about vaccines. 2 - They should have special parking close to the door so people aren't bringing their pets across busy parking lots. 3 - Is there a reason that you put grooming in the rear of the store? 4 - When a customer asks to speak with a manager it should not take 10+ minutes. When the manager approaches the customer they might want to introduce themselves and when concluding the discussion they should say is the anything we can do to make this right. I am starting to think that customer service has slipped away - even AI knows how to thank a costumer!!!! read more

You guys suck!!!!!!! Thanks for not showing up for your own Halloween invite.... Customers showed up on Sunday October 26th with their pets dressed up and NO-ONE at the store knew what was going on. Even though there was a sign at the entrance and at the cashiers....... read more

PetSmart - Halloween Invite that your employees had no idea about!!!!!! - Pet Training Near Me - Myrtle Beach, South Carolina

Visited this location while passing by. Everyone here was extremely kind and knowledgeable! The store was well organized and stocked. I was able to find exact what I needed without any problem. I noticed that they offer dog training, too-and at a very reasonable price! I wish I would've know this before spending tons of money for someone to come to the house :p Definitely recommend stopping here. Like I said, It's well-run and stocked well. I'll be back when I'm in the area! read more

Was not pleased at all. I have an aggressive dog and the groomer was scared to pick him up. Left and took him somewhere else and the lady had no problem picking him up and cutting his nails even with the aggressive behavior read more

Friendly staff. They always do an excellent job grooming my furbaby. :) I definitely recommend making an appointment.

After reading all these reviews, i understand, and I wish I'd just scheduled somewhere else. Took my dog in for grooming with AUTUMN. They must not be familiar with different breeds coats because they wanted to charge me more money to shave my dog. Bald. ARE YOU NEW??? are you LAZY? or are you STEALING FROM YOUR COMPANY AND CUSTOMERS??? which is it, because he has a few mats, ( psst.. thats why i was paying someone to GROOM HIM) but, HELLO!! Hes a shih tzu LHASA APSO mix...he has a different hair texture on his lower coat that is thicker, fluffier and feels tangly, but CAN and DOES get brushed out when you actually try...but ... back to this...MORE MONEY to literally to REMOVE ALL HIS FUR!!?!? For WHAT? I've had my dog for 12 years, and while I'll admit I've been busy and he should have come 4 weeks ago, I PROMISE if she put a half an effort in, or knew anything about the job she's being paid to do, she wouldn't need to shave all his fur! Now, I'd happily have paid a fee for the extra time they're WORKING ( and I always tip too. EXTRA at the holidays and when someone does great work ) doing something productive, like actually combing out some mats, but trying to charge 100+ to shave someone's 14 year old dog BALD, in DECEMBER because you're THAT lazy is an absolute joke. Did you think I'd let you sheer him like a sheep AND pay you, extra at that AND tip you too, AUTUMN?? NOPE! What it seems like is she's trying to rip people off and put those off the books extra "fees" in her pocket. Maybe loss prevention for pet smart should call some past customers and see how many "fees" she's charged I urge you all to not bring your furbabies here. Thankfully I was able to get mine out, before she skinned him, but reading these reviews I see some weren't so lucky. I will be following up because enough is enough with these places charging a fortune while employing people that could care less and are just trying to grab a dollar before they move on to somewhere else. Go mop floors somewhere AUTUMN, where you don't have the responsibility of handling someones pet. you're definitely in the WRONG line of work. read more

Totally agree with the previous reviews about how the grooming department is a complete disaster. My poor dog was in a cage for 3 hours before the grooming began. I know this because I went to see if he was ready and they had not even started. When I finally went to pick him after 4 hours, groomer did not even do what I asked. They offered to fix the problem but I felt my poor dog had experienced enough trauma for 1 day. Avoid this place at all costs for your dog's sake as well as your own. read more

Do not recommend!!!! Staff is very rude & unprofessional. My dog gets groomed every 3 weeks, the last time i noticed they wasn't cleaning in her ears or removing the hair in the ear & it became very matted where i had to take her to another groomer so they could get it out, it was so bad they could only do 1 ear cause it was hurting my dog. Then on top of the that she came back all choppy, it was long hair patches all over her body. She looks a mess!!!! Do not recommend these groomers at all!! If i could give 0 stars i would. read more

They canceled my appointment the day of the appointment after they had already confirmed the appointment earlier in the week. Dissatisfied and disappointed. read more

A nationwide chain pet store that offers a pet clinic and pet insurance. I have been to a few different locations in various states and have found all to have a good selection and well stocked. But they can be pricey so shop around. I get most of my pet items online from Amazon and Chewy's for a much better price. But they do carry a couple of items that I haven't found online for a better price. They are also convenient for last minute stuff needed right away. The sales staff have always been friendly and helpful making a trip there a pleasant experience. read more

PetSmart - Pet Training Near Me - Myrtle Beach, South Carolina

Took my baby for grooming. She had mats which I'm sure if they took the time they could have combed out. When I say they destroyed my dog! They DESTROYED her. I didn't even know what to say when I went to get her. They shaved her completely bald. What a nightmare! I will never go there again. They didn't even complete the job I had to take her somewhere else after they shaved her bald to have her cleaned up read more

PetSmart - Before - Pet Training Near Me - Myrtle Beach, South Carolina

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We are in MB for the summer and needed our dog's nails done. She's a pitbull rescue dog who was thrown from a car. We adopted her about 5 months ago. When home in NJ, we normally took her to a local "mom and pop" grooming facility. If the appointment was at 8am. We took her at 8am and walked out at 8:10am. When booking Petsmart, we made a 5pm time. There was no option for just nails. It had to be with a bath. Okay, we thought. When I asked my husband how long he thought it would take, he figured no longer than a half hour for the next appointment was at 5:30. My husband took her in at 5pm. After an hour, she was still not taken! And during this time, she was kept in a cage! Here, we were told, they do a bunch of dog's nails and then baths. I don't get it. Why have an appointment then? Or how about this....tell the customer the process. Tell them that the dog will be crated and it will be a couple of hours. We just assumed it would be like our regular place and they did the services at the time of the appointment! Had we known how Petsmart did this, I would NEVER have brought her there! Our poor girl has been through so much trama (being thrown from a car and left on the streets while pregnant), we try to limit any sort of cage time for her. She subsequently spent the night pacing and extremely anxious, exhibiting behaviors we have never seen. This was because she was placed in a cage with dog knows how many dogs barking around her. Please, please, please do research before taking your dog to any facility. We didn't do this and regret it terribly. I will NEVER use a Petsmart grooming service and will encourage others not to as well. I am also a member of many rescue groups and will be warning them of these practices. A lot of our dogs have been through so much. They don't deserve this treatment. Our hearts broke for her all evening as she tried to settle down. Even this morning, she was very "clingy". read more

Honestly, I need an appointment to have my dog's nails trimmed?! A 10 minute service. Only in SC. ...other states it's a walk in. Very disappointing. And I did call before hand but no one would answer the phone. The grooming center seemed chaotic and they certainly were not customer friendly. No I will not go back to this store. Maybe some customer service training in needed and/or just some down right common sense. read more

A PetSmart that has Cats for adoption!! They're so cute, and the manager allows you to go in that back room -where you can access the cats, to interact with them to see their personalities better before choosing to adopt them or not. Be prepared, since dogs are allowed in and the fact they have cats here up for adoption, and many other live animals throughout the store, it does not have a welcoming smell to it when you first walk in. A plus however, There is a grooming station in the back of the store and a small vet like area where you can bring your pets in to get health related stuff done. read more

PetSmart - Dog treats at the register - Pet Training Near Me - Myrtle Beach, South Carolina

the grooming department is a disaster, appointment changed, staff is rude and refused to grind nails of my second dog because her rabies expires on the day we came. read more

I went to buy some toys for my dogs this morning and noticed that none of the employees were wearing a mask nor gloves. I felt very insecure. read more

For many many years I was an avid Petsmart shopper. I had three dogs one for 20 years and they always were at Banfield and then grooming was always done there. I moved to Myrtle Beach two years ago and I have to say if you were to walk around Petsmart it's really dirty. The glass partition on the grooming, the floors the corners the shelves. I find that the groomers are really sweet to your face, but I find them lacking. I stood outside and watched them cut my dog and the pushing of his legs and for every snap there was 2 to 3 minutes of conversation. It took her twice as long as any other groomer I've been to. I don't know it's just a very off vibe read more

Had an appointment at 2pm. Was told it be 2-3 hours. No biggie. Did some stuff and came back at 2 1/2 hours and checked the progress. The groomer for my dog was working on another dog and told me it would be another 45 mins. So I left and came back and hour later after hearing nothing finally 4 hours after she's ready. Still damp and all she had was a bath and nails read more

God, I hate Petsmart. Is it so hard to at least scoop the dead fish and lizards out of the tanks so my kid doesn't go home crying?! I never see this "floater" phenomena at local pet stores, what in dog's name is Petsmart doing to their animals? The last time I was in this particular Petsmart, my husband stepped in an enormous pile of dog crap walking in to the store. No thanks! read more

Super clean store, Friendly staff, and they don't give me a hard time about my pro club checks. read more

PetSmart - Pet Training Near Me - Myrtle Beach, South Carolina

I took my puppy to get washed and nails cut. His coat was clean but almost ALL of his nails were bleeding because they were cut too short!!!!! AWFUL. Never going back. read more

Took my dog in for my 9 AM appointment with felicia where they needed to do a "skin and coat check". This apparently was too see if they could touch him without him biting or anything. She then proceeded to come right into his face with little to no introduction and touch his ears and tail and then abruptly grabbed his paw out from under him while he's standing there. My dog yelped because his leg was just pulled from under him with no warning and she got up and said she couldn't take him because she doesn't want to get bit or anyone get hurt. I said can you try again he's a sweetheart then I sat him down and had him shake my hand, she said no doesn't count it needs to be with us and then wouldn't try again. Then asked if I wanted to reschedule, why would I ever want to reschedule when you just pushed me out after a minute and gave me and my dog no effort in trying to get him comfortable and groomed, isn't this your job? I'm sure if I pulled your leg out from under you with no warning, you would bark too Felicia! read more

Had a 2:00 appointment, no one had called after 3 hours, so we went by. Our dog was still damp, had not been blown out or nails trimmed. We were told a walkin was a difficult case. Why would they take a walkin when an appointment was waiting so long??? Also, the woman who was supposed to do her nails was working on a large dog, who has been clipped too close and was bleeding. Couldn't get it to stop bleeding, so was taking more time. When we asked if we could take our dog without services, another girl offered to do the nails. Why couldn't she have just done it if our person was busy? It was all very chaotic and strange. We took our dog at 5:30 still damp, no brushing or nails. Cannot understand all of the 5 star posts. read more

Just left Petsmart. Upon entering we were greeted by the older lady running the register. She was so nice to everyone except us. We had a product to return and apparently she didn't want to deal with it. Even ask if it was used. It was completely sealed. But then.... we meet Savannah! She was so helpful. Had a great personality and knowledge of products. She was in the fish dept but quickly came to our assistance in n Cats. When we were ready to check out she was upfront taking care of as many people as she could. She made the whole experience very enjoyable. I hope she is there every time I need something!! Great Job Savannah!! read more

Horrible grooming experience the last 3 times. We called and had a appointment for 1pm today and they emailed me saying it was for 12:30pm. When we got to the appointment for THE 1PM SCHEDULED TIME. THEY CANCELED IT BECAUSE WE WERE "LATE". Maybe if everyone was on the same page it wouldn't have been a problem. If you can simply type a schedule time in the computer then something must be wrong. This has happened on many occasions. read more

Had an appointment for 1:30. We were a few minutes early and stood waiting for more than 10 minutes with no one addressing me or asking if they could help. Others walked in with their dogs and they addressed them before ever speaking to me. Told me my dog would be finished in three hours. I returned after three hours told them who I was picking up and again was ignored. Dogs that came in after us were brought out and left with their owners while I was still left waiting. I will not bring my dog back here. read more

I took my dog for grooming and I told them to use a mouth guard that I supplied because my chihuahua bites. They told me they can't use it, and since he went to the back it would be ok to groom him. 2 hours later they called me to say that they were unable to do anything with him . When I picked him up they told me that he couldn't go back to that store anymore . Come on , it's a 4lbs dog, aren't they specialists. What if it would be a pitbull? Very frustrating? I believe if the owner requests that a mouth guard has to be used they should agree with that and do their job. read more

I ordered a dog crate Saturday afternoon online and had some else pick it up for me. When I got the crate it wasn't the size I needed so I tried to take it back to get the correct size and they said no returns because of the Coronavirus I wish I had a heads up when I purchased the crate. The policy changed in 24 hours. If petsmart and others companies are that concerned you shouldn't be opened to the public. Anyone could've had the virus that was there shopping or working. Even the people or person that put my order together. Iam very disappointed and will not be a returning customer. read more

If your hours state you are open until 7pm, then stay open until 7pm. We pulled in this evening at 6:50pm to the doors locked. Needed to pick up dog food and weren't able to since this location decided to close early and not honor their hours. Extremely disappointed since this wasn't the first time this location decided to close early. read more

Love this place do all of my pet shopping g here staff always ask if I need assistance with anything and go the extra mile to find whatever needed or something comparable. Very clean. No oder at all.. read more

Love this place. I do all my pet shopping and vet needs here

This location is very friendly and convenient. I always take my pup her to be groomed. They have very friendly and efficient groomers. I scheduled an appointment for my dog, but they called me because they had to cancel due to losing that groomer and were able to set me up an appointment at a different time. They even offered me compensation for the inconvenience it may have caused. I am very pleased with the customer service. read more

We are here on vacation & had to pick up a few last min items. The customer service at this location is awesome!!! They went above and beyond to help us! PetSmart customers for life! read more

Clean store, with a friendly staff, who went the extra mile by calling to NYC to our vet as a courtesy since we had left our dog's papers home. Their groomer Kayla, did an excellent job on our overgrown little man, and the price was half what we would have paid in NYC read more

Went and bought two guinea pigs for my daughters and started noticing bald spots on them come to find out the have ring worm and now I'm treating them because I didn't notice it within the 14 day guarantee I noticed on the 15th day of having them which I have no other animals and the lady I talked to more or less said it's been 14 days we can't help you and she was a manager wouldn't give me corporates number I will never buy another animal again from this place definitely not a clean store read more

I brought my (8 yr old) dog to the 7am slot on Saturday morning per their recommendation- due to his dog aggressive behavior. After the allotted four hours, they call me to let me know he is done, and they were only able to partially shave him and he would allow nothing else. I was understanding and said I would be there shortly to get him. The staff was condescending and rude, telling me I should have know better than to bring my dog on a weekend. I would have never brought him at that time had they suggested it would be stressful for him or that weekend early mornings are a busy time for them. Regardless, I paid $60 (after requesting a discount) for my dog to receive a partial shave and one bloody foot due to 'him hurting him self walking on the concrete'. We Will not be coming back for dog food let alone any grooming services from this half hearted crew. read more

Took my standard poodle to be groomed. They did not do what we asked at all. Very rude at checkout then tried to charge for a full grooming when they only trimmed the hair in her face and feet. Will never go back there again. read more

I took my little dog to a grooming appointment. I've taken him many places before and he's never had/been a problem. My bubba is only aggressive when he is provoked, and no, I'm not "just saying that". I don't know what happened when I left, but he "bit" a groomer so they "didn't do his feet". She said they were slammed, and he was obviously noticing bad vibes from the groomer. So, I'm not sure if she just didn't want to deal with him. But they took off $5 of my $75 total even though i added a $13 nail grinding charge to my total. He is soft they trimmed his butt hairs, but that's it. He doesn't even look like he got a haircut at all. I wish they would've called me as soon as he was having an issue because i would not have let him stay in there and been so scared with the groomer. But i never even got a phone call to let me know he was "done". Overall. Don't waste your money, and go to an actual groomer. read more