I originally left a 3‑star review because my first 90‑minute massage with a female therapist felt…read morevery routine and not customized to the areas I listed online. There was no consultation, she didn't engage in much conversation, and it was clear my intake form hadn't been read. Even when I mentioned my tight hips/psoas several times, she didn't adjust. I actually found this place by reading Google reviews and decided to take a chance, so I was disappointed that the session felt generic. Gary, the owner, reached out afterward, apologized, and explained what went wrong. He offered a complimentary 60‑minute session tailored specifically to my concerns, and I went in today. The difference was immediate. Gary was knowledgeable, conversational, and focused exactly on my tight psoas/hip area. He understood the issue from a workout perspective and customized the entire session to what my body actually needed. I now feel confident I've found someone who will truly tailor the massage to my concerns, and I'll be making another appointment soon. I appreciate the follow‑up and the effort to make things right.

Great massage and atmosphere, very clean, professional and attention to detail. Therapists apply…read moreperfect pressure, and never been rushed. Wonderful staff that's always seem to be happy, give them a chance and enjoy a great massage

They are very pushy and would not give me my money back until I tipped (not that I wasn't going…read moreto). I had booked this for my girlfriend and before I could even pay I was asked for a tip 3 times. When my girlfriend was done they strongly insisted that she tip too and put her in the position where she was uncomfortable. Would not recommend!

First off, I've NEVER had a massage of any sort in my life, apart…read morefrom my GF helping out, so I had no idea what I was stepping into when I received a couple's massage for my birthday today! Emily and Kiki came in the room and Kiki went over to do a Swedish massage with hot stones for my girlfriend and I asked for the deep tissue massage, pointing out my lower lat as an area I wanted to work on. WOW that hurt soooo GOOD!! I'm pretty sure the rooms next door could hear my relief MAGIC HANDS Emily was very good about checking if the pressure was too much or not enough... I let her know, you can go as hard as you want! I was originally thinking a chiropractor would be needed to work on my sore muscles but....She seemed to magically find points that needed work and somehow "moved" the pain away! She did an AMAZING job of stretching my lower back area and I was so happy to find she really knew what she was doing. Being able to use the rails to stand on me really made a big difference. She seemed to know how all the nerves in my body connected, finding pain originating in one area and "taking" it away. This was much more than a great full massage ‍, I left feeling refreshed and ready to beat myself up again in the gym .

It had been awhile since I had been there, but that was my mistake. I went in a wound up, tensed up…read moreball of nerves. Nicole's masterful technique had me feeling like a whole new person. I won't go as long as I did this time without getting one and I highly recommend this if you want to experience total relaxation. This was my third time visiting Body Works, but it won't be my last. Virginia welcomes you in so it's an overall awesome relaxing experience!

After years of loyal, respectful visits every two weeks - always tipping 20%+ - I was shocked by…read morehow I was recently treated. I missed an appointment, which I had clearly stated I intended to pay for at my next session. But when I arrived and greeted my therapist, I was stopped at the front desk and told I couldn't go back until "this was taken care of." I was made to stand there while they charged me for both the missed session and the one I hadn't even had yet. It was awkward, cold, and humiliating. Despite all my consistency and support, I was treated like a flight risk. I was made to feel so uncomfortable that I walked out and didn't even stay for the massage I had just paid for. When I reached out to management to explain how upsetting the experience was, the response I received was brief and dismissive. I've since canceled two months of future appointments and requested that my card be removed from their system. Roxanne is a truly wonderful massage therapist, and this review is in no way a reflection of her work. But the way this situation was handled by management was deeply disappointing. There's a lot to work on in how they treat loyal clients and communicate policies. I would have preferred to leave a better review - but this experience left me no choice.

I got a 90 minute massage here about 2 weeks ago and was surprised on how attentive the staff was…read moreas they made sure to give me the best massage!

I bought my mother a gift card for her birthday for a one hour massage.. During her massage the…read morelady was answering the phone and the door. They did not make up the time it took her away either. Do not Recommend!

The place is beautiful and tranquil. Exactly what you'd want in a spa experience. Massage tables…read moreare comfortable and everything is very clean. Tea shop that's part of it is also very cute snd had any type of teas you could imagine. The massages were relaxing. Note: verify pricing. The package was listed on their website cheaper than what they charged us when we checked out. **Covid alert** The staff did NOT wear masks in the shop or while we got our massages or facials. We are VERY careful everywhere we go with making sure we are doing all to keep ourselves and others safe. There was zero attention to safety here and sadly because of that we will not be able to return unless there are major changes to their Covid safety policies.

Ok, so since I was given a gift certificate for two massages, I decided to give Serenity another…read morechance, even though my previous review was a poor one. When we arrived, another tea party was in full swing (flashback to previous review) but at least this one was for adult ladies. So, the massage was very nice, and we decided to have a cup of tea. I had just done my Yelp check in, commenting on the tepid tea I had been served, when a spa worker who looked exactly like Thomas P (see his biased review of Serenity - only one review in two years - so suspicious) saw me Yelping. He asked me about Yelp, like he had never heard of it (yeah, right!) and I said Yelp was great for finding peer rated businesses, etc. He walked away after and I thought that was over... was I ever wrong! Evidently, he went into the back office and pulled up my review of Serenity. Next thing I know, the owner comes out surrounded by all her waitresses. She began to berate me for my last review 10 months ago. Says my review was damaging to her business and was impacting her waitresses, all of whom were mothers (not sure why that was relevant). She also said that if I didn't like her place, I should get out and not come back. How unprofessional! If her business is getting bad reviews, maybe there is a real fundamental reason. Maybe it is her temper and tendency to ask paying customers to leave and not come back. The owner is a bigger problem than a bad review. Funny enough, without the owner incident, I probably would have given Serenity a better rating than I had previously. After all, gift certificate notwithstanding, I spent $75.00 there for a coffee pot and dry teas. Still, all in all, I could not in good conscience recommend this business to anyone. Folks, give this place a miss.

I have had some really great massages here. They are very fairly priced as it is now hard to find a…read moreplace that will do a 60 minute massage for $80. I had a massage done with Ella today and she was so good. I will definitely be going back.

Have been here twice. Once for 60 min. Second for 90 min. Massages are very good and affordable…read more Staff is friendly and professional

We have been coming here for quite some time now and really like it. So far we have been doing…read moremassages and reflexology. Samantha is probably our favorite for massages and I do like Sherry as well. Rebecca is amazing for reflexology. The staff is nice and there is a nice little front sitting area to sit in while you wait for your appointment. They have some skin care to look at as well as some shirts but nothing too overwhelming to take away from relaxing. They did do some room expansion recently and so the rooms seem a bit smaller but still comfortable and a good experience. I have scheduled a facial so I will need to report back on how it was!

My experience at a touch of hope spa was so relaxing! I got the Hydrafacial and I can't recommend…read moreit enough -- made my skin feel so clean and hydrated. I saw Savannah and she was so insightful on how to better my routine and what my skin needed. 10/10.

Consistency and quality for many years of service- #1…read more From the beginning of the store opening, I have depended on Sara and Cozy Massage to keep my body free from stress and tension. I am in planes and hotels every week, and business travelers understand how much stress and tension is placed on the body and mind- Cozy Massage is a very important part of maintaining my health.

Good, consistent massages! Jessie and Sara are great! I have been going for years. Highly recommend!read more