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    Relax The Back - Orlando

    4.7 (7 reviews)
    Ultra High-EndMedical Supplies

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    Rotech Healthcare

    Rotech Healthcare

    1.4
    (11 reviews)
    1.5 mi

    It took me going through three people to get a simple request process for a walker.completed. When…read moreI was just about to make the purchase from Amazon, I thought I'll give it another try...on the third attempt I encountered a well experience and polite employee by the name of Georgiana B. She resolved my concern in less than 10 minutes! I was willing to make this purchase on Amazon then go through the chaos I experience with the other two employees, if it had not been for Georgiana!

    I am extremely disappointed with my experience trying to get my prescribed APAP machine through the…read moreRotech location in Orlando. My sleep specialist sent my prescription over in mid-May, and I was specifically told to call and speak with someone named Thalia regarding the order. Since then, I have left three voicemails and have received zero response. No call back, no update, no confirmation that my prescription was received, no explanation of whether insurance authorization is pending, and no information at all about when I might actually receive the machine. This is not a minor customer service issue. This is prescribed medical equipment that I need for my sleep apnea, and the lack of communication has been incredibly frustrating and concerning. At this point, I do not even know if my order is being processed or if it has fallen through the cracks completely. I understand delays can happen, especially with medical equipment and insurance, but there is no excuse for leaving a patient with no information after multiple attempts to reach the office. A simple return call would have made a huge difference. Based on this experience, I cannot recommend this location. The lack of responsiveness and follow-through has made an already stressful medical situation even worse.

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    Relax The Back - Orlando - medicalsupplies - Updated July 2026

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