It took me going through three people to get a simple request process for a walker.completed. When I was just about to make the purchase from Amazon, I thought I'll give it another try...on the third attempt I encountered a well experience and polite employee by the name of Georgiana B. She resolved my concern in less than 10 minutes! I was willing to make this purchase on Amazon then go through the chaos I experience with the other two employees, if it had not been for Georgiana! read more

I am extremely disappointed with my experience trying to get my prescribed APAP machine through the Rotech location in Orlando. My sleep specialist sent my prescription over in mid-May, and I was specifically told to call and speak with someone named Thalia regarding the order. Since then, I have left three voicemails and have received zero response. No call back, no update, no confirmation that my prescription was received, no explanation of whether insurance authorization is pending, and no information at all about when I might actually receive the machine. This is not a minor customer service issue. This is prescribed medical equipment that I need for my sleep apnea, and the lack of communication has been incredibly frustrating and concerning. At this point, I do not even know if my order is being processed or if it has fallen through the cracks completely. I understand delays can happen, especially with medical equipment and insurance, but there is no excuse for leaving a patient with no information after multiple attempts to reach the office. A simple return call would have made a huge difference. Based on this experience, I cannot recommend this location. The lack of responsiveness and follow-through has made an already stressful medical situation even worse. read more

Rotech purchased my local medical supplier, who had always done a great job. There was no information sent about the acquisition. I was at first skeptical that it could be a scam. So I called my local supplier. Their phone has a Rotech phone tree. They seemed to have a streamlined order system. It could be done by voice or phone. Supplies came, although slowly. There were problems if I had to speak to someone on the phone. Rotech has obviously outsourced overseas their customer service. They were hard to understand, Yesterday was the worst. Someone called to tell me my insurance had declined coverage, I couldn't get much info from the person who called. I asked if my Pulmonologist had forgotten to send in a new prescription. He seemed to indicate that was the case but insisted I call the local office. He said that they would know exactly what needed to be done. He also told me to ask them to take off the "pick up" order. Did this mean they were come and get my CPAP? He would give me no further information or guidance except to call my local office. It was after closing hours locally when he called. So I called the local office this morning. Niya was extremely nice. After checking my account & Medicare number for accuracy she couldn't see a reason for the problem. My Pulmonologist had sent the prescription. So that wasn't the problem. She promised to research the issue and determine the problem, which wasn't something the Rotech Call Center ever offered to do. She also said Customer Service had been wrong about their being able to remove the "pick up" order. Rotech had to do that. I wish the acquisition had never happened. read more

If I could give 0 stars I would. Their service manager promised to do things but it took several phone calls back to him to get him to follow through. He even wanted my home therapy nurse to call HIM to remind him to do his job of getting my supplies! The drivers who are responsible for dropping and picking up equipment are unprofessional, didn't even introduce themselves, never explained how the equipment worked (had to look up on google) and argued with my heart patient husband in his own home and threw supplies on the floor. When scheduling a pick up of supplies we were told the driver complained about US so we had to deliver the supplies back to them. We have never dealt with such rude, unprofessional people in the medical care field EVER and would strongly advise anyone thinking of getting their equipment from Rotech to think again and run, don't walk to another more reputable company! read more

I have calling them more than 6 timesto set up my CPAP which was delivered to my address on 01/ 30/ 26 and had not answered the phone until now and I don't know what to do with the DME.? read more

I need O2. Im almost out. Nobody answers a phone at Rotech and nobody calls back when prompted by voice prompt. I cannot recommend Rotech.

This is my second one-star review of Rotech Healthcare, the company that supplies my CPAP machine and accessories. I can NEVER log into my patient portal on the weekend. NEVER. What gives, Rotech? I have contacted you directly twice about this and you've never responded. read more

If I could do zero stars, I would. In any event, Rotech Healthcare (dba Sleep Central; dba Rhema Medical) has a customer service department that is among the very worst I have every experienced. Quite literally their left hand doesn't know what their right hand is doing. As a patient, I place my order for CPAP supplies through the "front door". My healthcare provider, however, submits his prescription through the "back door", and the two don't meet somewhere in the middle. Staff at the front door have no visibility to what has come in the back door, and staff at the back door don't answer the phone and don't return calls. Rinse, repeat every year. I've put Rotech on notice: if this happens one more time, I'm dumping Rotech and my healthcare provider. Why? Because this level of customer service should not be acceptable to either of them. And I know it's not happening just to me. read more

After being released from the hospital, Rotech was given orders for DME. After calling for a week and leaving messages, I was referred to my local office and then told I did not qualify for the equipment. Not a phone call or consideration as to my health and well being. The only thing they cared about was the payment. When asked to purchase the equipment outright, I was told to shop on Amazon. Not caring, Not considerate and when given feedback, the rep was upset I didn't care for her service. read more

Fraudulent use of your credit card against Rotech dba InstaMed, your 3rd party billing company. Staff hiding letters to Corporate Officers and calls, Staff dishonest about situation,billing disputes and credit card charges for several months only to be met with fraud, misrepresentation and refusal to correct the billing situation to my account. Do NOT do business with this company or give them your credit card. Insurance Companies confirm that Rotech NEVER billed them and had No claims pending. read more

Have been using Rotech healthcare for my cpap supply for 2 years, I haven't looked close to my invoices just paid the amount since it's around $20. This month I had to check my Copay from a hospital stay on my UHC app and I saw my Rotech charges and my Copay was $18.60 and when I logged in to Rotech I saw my bill was higher. After looking at my previous Rotech bills and UHC claims I saw that I was billed 20% Copay by Rotech and 10% on my UHC statements. I also saw on my Rotech invoices that I had got credit from previous invoices in a few items so they must have been aware that they overcharged but did not corrected and credit all items to 10% neither they change to 10% for future invoices. I called UHC to find out if there was a reason that Rotech charged 20%, UHC called Rotech and they said it was a glitch on the last invoice and after recalculating Rotech rep told UHC rep that my correct bill would be $7.00 after recalculating the last 4 bills. Waiting for a new corrected invoice from Rotech so I can pay my bill. Hopefully Rotech have changed my Copay to 10% for the future since they are a organized company when it comes to reorder with quick deliveries. read more