It is great to see the Property Management Team (Mark Mintoff) from Hocking Stuart Werribee…read morefocusing on their professional development and investment knowledge by attending the recent training session on Understanding the Role a Property Manager Plays in a Landlord's Investment Journey. As a landlord myself working alongside many property managers, I know how hard it is to find a property management company & manager that really spends the time learning what's important to me as a landlord. I am looking for a manager that is more solutions focused rather than product & service focused. I am looking for someone to make investing in real estate easy! Managing a landlord investor relationship is much more than finding a tenant, collecting the rent and doing a few inspections. When I select a PM I want to know that the manager has an understanding of gearing, finance, yields, ROI, building compliance, depreciation, insurance and all the things needed to help build and maximise my portfolio. It's refreshing to see the PM team at Hocking Stuart Werribee taking the time to understand the investor needs!! Not all agencies are the same, and I am pleased that the Werribee office thinks it's important for their staff to attend training

This has been the most pathetic form of customer service ever offered to me in Australia and I paid…read morefor it. The only positive is that I have not lost my tenant (yet). The property management is unprofessional and no offer of refund was given for all of the distress and basically for not adhering to their end of the contract. I paid for nothing, no service, 'notta', nil, zip! The story goes... Our new tenants requested a few repairs on the property. As explained several times to Hocking Stuart, Eric Bartz, Jessica Watson and crew my husband will adhere to the repairs because he is handy. If he is not able to do so for whatever reason we shall engage a repair person. We asked to be put in contact with our tenant several times (10+), or to have him contact us. We have asked to get on the property SEVERAL times, nothing. Regular update emails regarding how they cannot contact him keep being sent to us. It's ridiculous really. Finally, after I was forced to speak aggressively (not vulgar, just higher tone) I was able to set a date and time with my new (6 weeks into the role) property manager for next week. I have been trying to help my new tenant since JULY, it is now December. I have been trying to access MY house via my property managers for this long. They were happy to take the money; commission from the sale of the house, finders fee for the tenants, charge me over the top for advertising, etc, etc but when it came down to actually managing the property and the relationship with the tenant FAIL! Proceed with caution!

I recently contacted Moar Cabinets to upgrade a kitchen in an investment property. I had limited…read moretime to get things done as the property had just been vacated and I wanted a quick turnaround. The service I received was exceptional and the end product was exactly what I wanted. All the staff I dealt with had a 'can do' attitude, which I found rare when dealing with previous companies. Moar Cabinets were referred to me and since then I have already referred them to others.

Parking was supposed to be arranged. Not done properly…read more Reception closed "early" Run around on phone People deny we should have parking yet we have emails that day we should So we have to park on street. Meters will start at 8 am. So have to get up bright an early to deal with this mess All in all an arrival disappointment. This shouldnt be hard We were told there is a washer dryer in the studio. We can't find it - turns out in apartment washer dryer is shared with next Unit. A definite semi disaster if you are on a multi city trip where you expected to wash all your cloths Also where I come from a "studio" apartment would be one room including a stove and oven. This room has a microwave and a toaster and a tea pot but not stove top. Thus no way to make eggs for breakfast. We rented this also because I have diabetes and have to eat protein for breakfast thus another miss Just Find someplace else!

Comfy beds, free wifi and an awesome view of the bay. Would…read morestay here again when in Geelong

We had kitchen which had major mould issues and need an new kitchen asap. ALLAN was amazing to deal…read morewith. Competitive pricing. Listened to what I wanted and designed my ideal kitchen. Looks so amazing. And he is great to work with as are the tradies he has as contacts...highly recommended

Never, ever have anything to do with this company. They are absolutely devoid of any business…read moreethics or concept of customer service. They'll send out a slick, personable salesman who will make the process all sound just oh so easy. When that dreaded day arrives... installation.. you'll see how easy it is... NOT! The "installers" are actually dodgy independent contractors who are not part of this shonky outfit's workforce. As such, don't be surprised if they take a dislike to your old carpet , or YOU, and just decide to walk off. If that happens. You are _screwed_. They insist on 100% paid up front and wont think of offering a refund, even if they have delivered ZERO. In fact they may opt to extort even more money from you, relying on the "sunk cost" motivation. Based on my experience, Carpet Call are the "My Moovers" of the carpet industry. Do your research, people. Going with any company that is a "market leader" due to a big advertising spend is always, always a bad idea and this sorry outfit bears this out in spades.

I am a newly single woman with zero experience in any sort of renovations to my home. I really…read moreneeded an expert to guide me through replacing my the Carpet in my lounge room and Tony G. Was absolutely amazing! Tony made me feel very comfortable despite my silly questions and I would highly recommend him to anyone whether they have expertise or not. He is an honest. A true shooter, not your typical "Sales Man" Thank you Tony G!!