Ethan is AMAZING! We used to buy furniture from him when he…read morewas in SL. I needed a new dresser and I couldn't find the one I wanted anywhere. I searched all over, found Ethan in his new location in Oakland and he found my dresser!!!!! Thank you Ethan...

This review definitely has been over due. Back in December 2017, husband and I were finally moving…read moreout of our small studio into a 1bdrm apartment. We got rid of all and everything, so we needed to buy new furnitures. Found NWCF on yelp and Tim was the one who helped us. He was so patient and helpful! Prior to coming here, we eye shopped at other shops, one of them being Scandinavian Designs. We fell in love with one of their bed frame that was made in Italy, but it was too pricey. No natter how many other bed frames we looked at, we couldn't settle. So, just for the sake of it, we asked Tim if they might have a similar bed frame we saw at Scandinavian Designs. And to our surprise, they did! We purchased : Bed frame + king sized mattress (we absolutely love!) Dining table (love the marble top table, but the chairs that came with it appears cheaply made. The legs keep unscrewing, making it wobbly and flimsy to sit) Sofa set (husband likes it and says it's comfy since it reclines, but not to my liking. It hurts my back and is not comfortable at all.) Coffee table (the top can be adjusted higher and comes with 4 storage chairs) 2 rugs (my dog really likes it) Wine rack (money wasted) Tv stand (stylish and nice) Delivery was included as well as the assembly of everything. Most of the furnitures were delivered on time, except, the bed frame took forever to come and our firm mattress was delivered as a plush. It appeared the company that the bed frame was ordered from kept delaying the delivery date so we had to sleep on the plush mattress for a week or two with box springs that NWCF let us borrow. The owner, Ethan, made sure to keep us updated through all the delays and did change out the plush to a firm mattress. Finally, after several weeks, our bed frame was delivered. The guys who delivered it assembled the bed for us nicely. At the same time, they had to change out our dining table because we noticed the corner edge was broken off. The initial customer service experience was great, but im leaving 3 stars because Im disappointed that an agreement was not honored. When we first made all these purchases, I asked Tim if something did not work out even after couple months, if they would be able to take it back. We were told that they pride themselves in customer service, but if it goes over a certain period of time, usually no, BUT he would make an exception for us. Clearly, that doesn't seem like the case... I understand it's been over 5months, but the wine rack ended up not being a good fit. Many of my wine bottles don't fit as well as all my wine glasses don't fit either. So basically, it's not serving its purpose. Called recently and asked if we could return/exchange to something else, but was denied because the original box has been thrown away and it took over 2 hrs to assemble. So very disappointed.

Service is great, the employees greet as you walk in! After look around one of the employees ask if…read moreI was looking anything in particular? And was looking for a dresser and he show me in a big tablet screen they have of all kind of models. I got to choose color and size and type of dresser I wanted!! End up getting one and was on promo at the time I was there. They do credit program/ financing if you want to build your credit 3 month pay off!! Can change on season o promotion be aware. The value I got the dresser was great for my wife!!

My husband and I bought a queen size bedroom set, no mattress, 2 night stands, the tall chest…read moredresser. We also ordered a kitchen table set. We ordered the furniture in November 2024, received it December 2024. Then we ordered the wide dresser with mirror to complete the set in march 2025. We received it in April 2025. Upon moving the tall dresser in our bedroom not even 2 feet, the leg broke off. I called DFW and their 1st response was "Oh your dresser is not under warranty." Of course I was mad and said that it was ridiculous and POOR POOR quality for the leg to just break off and only had the furniture for 4 months!!! Mind you my previous bedroom set I got rid of I had for over 25 years - Cherry wood (the real wood). Of course I regretted buying this furniture. So with some back and forth the guy says bring the dresser to us and they will ship to manufacturer and "see what they can do". Not reassuring. So my husband took the dresser down on a Tuesday, then the people at the warehouse say, we need you to bring it back on Thursday, as if they couldn't just store 1 broke dresser for 2 days, but whatever. So they send it back, the guys says the dresser should be ready in 2 weeks. 4 weeks go by, no word from them, so I call, the guy at DFW says oh let me check and can I call him back. I said no, you have had my dresser for over a month, and have made no attempt to give me a courtesy call and I expected him to call me back especially since it had been over 4 weeks it was with manufacturer. Overall, the quality of furniture is POOR, and cheaply made, I think Ikea might of offered some better quality furniture. I would not recommend DFW for furniture to anyone. I didn't like that they were quick to be dismissive and had to go back and forth about getting the 4 month old dresser to be returned and fixed, and on top of everything they didn't even try to offer me nothing.

Just wonna give this place a shout out since it is unfortunately closing soon…read moreBut they're having a big discount If you need an amazing couch table or coffee table, please help their business out and help yourself to get a great price out of it too 60% off as of Summer 2025 and some combo special deals too Please come check it out and help them out

We bought a gray leather sofa here and you really can't beat the price or quality. We were going to…read morebuy a sofa for 3x the price at Living Spaces but when we came here, we saw that the quality of the furniture was good and the prices were a bargain. We are very happy with our leather sofa, and the electric recliner works smoothly. The delivery was free on certain days and it was no frills no hassle -- they installed the furniture and our sofa works perfectly. We would come back here for other furniture purchases in the future!

My boyfriend and I went to find a white wardrobe armoire for the second bedroom and found what I…read morewanted. Felipe Wardrobe. It's pretty big and I stand 4' 11". Lol. We've read about bad experiences buying from Living Spaces. Our experience went well. Our Felipe Wardrobe got delivered in the day promised. It was inside a big box and the wardrobe was well packed. We were impressed. It was perfect and it didn't arrive damaged. I am very happy with the purchase my boyfriend bought me.

We bought the KYNDALL II Grey Twin/Twin Trundle Upholstered Bunk Bed in December 2024, and the top…read morebunk recently collapsed completely onto the bottom bunk under normal use. This bed was barely used. No jumping, no misuse -- just normal use. A bunk bed should not structurally fail like this after just over a year. This is not wear and tear, it's a serious defect. The most concerning part is the safety risk. If my child had been on the bottom bunk at the time, this could have caused a serious injury. What's even more frustrating is that Living Spaces refused to help because we are just a few months outside of the one-year warranty. Hiding behind a warranty when a children's bed collapses like this is unacceptable. This is not just poor quality, it's dangerous. And the lack of accountability makes it worse. I would not trust this product or this company.

Great selection and customer service. If they don't have what you're looking for in store, they…read morehave catalogs of items they can order for you. I am in love with my new bedroom furniture that I ordered from one of their catalog. It took some time for it to arrive, but it was worth the wait.

This location has been one of my family's favorite stores for many years. They have a wide…read moreselection of furnitures from bed frames, drawers, and couches. I came here for a couch and I had a budget ready. Thankfully this store allows negotiating, because the couch I wanted was WAY OVER the price that I was looking for. The couch I saw was $2600 - Ashley Tisdale 6 piece sectional with 2 recliner , 1 love seat. My budget was $1900, since the couch I bought from Costco didn't work out, and thankfully they allowed me to return it... The owner of the store made a deal with me, and bought the price down to $2000 and free delivery if you lived in San Leandro area. The only downside about this is that 1) no returns 2) measurements must be accurate, so you know if it'll fit in your living space 3) cash for a better discounted price I'm glad I was able to purchase my forever couch :) During the deliver, the kind men brought it in and pieced it together ! Very convenient!

They deserve 0 stars! I purchased a bedroom set from Fatima early December, everything but my…read morenightstand was delivered. I was told it had to be ordered and would arrive mid January. Once the time comes, I never heard back from them. I reached out to Fatima and she said she was no longer working for the company and sent me another number, I called that number and the delivery driver said he wasn't working for them either, I tried calling the owner and never heard back from him! It's been an endless cycle. If anyone has their San Jose number or address please give it to me

Please please do not come here! I ordered a couch that was suppose to be delivered the same day…read morebetween 5pm-7pm and I paid cash on a Friday afternoon ... they did not show up or call me that they were not coming and when I called I was given another guaranteed time the next day Saturday to 10:30am to 11am but they also did not show up again and when I called again they said there are no deliveries on Saturdays which I feel like was a lie so what the hell! I told the owner I'll go there and pick up myself and he said he would have to check the warehouse if they even have it in stock... how can it not be ready or in stock if it was suppose to be delivered... ugh! Now they are giving me another delivery time tomorrow Sunday at 12pm but I don't understand why we can't just pick it up ourselves when I told them we have a truck ... these people are sick and unprofessional! do not pay cash just only pay with card so when you have problems like this with them you can contact your bank to stop that payment and get your money back because now we won't even get our money back and I don't know when they will ever deliver the merchandise I purchased! Do not waste your time here ... I want my money back and the time they wasted for three days waiting for nothing! Do not order anything from sales person TONY! He called in sick and there were no deliveries today when he said it would be delivered!

11/10 Experience! Paradise Teak was closed when I arrived,…read morebut I called and Mandy (owner) personally came to meet me--that alone says a lot. She's friendly, gets straight to the point, and never tries to sell you on something if it isn't a great fit. Prices beat everywhere else I looked, and the furniture is next-level: beautiful designs, solid craftsmanship, built to last. If you're shopping for outdoor furniture, don't bother going anywhere else.

I love this place, Mandy and her husband are great to work with. We have bought several pieces of…read moreteak furniture from them over the years. High quality, beautiful long lasting furniture. I highly recommend them!!!!

This is one of three or four furniture stores all in a row that have simular, and in my case the…read moreexact same items. I bought a table that I saw just two doors down from this place because of...Paul. Don't pay attention to the final price tags everybody knows there is room to haggle.

Anonymous G. I…read moreoriginally went to this place because my sister has purchased from them before and she said they had good prices. The people at this place are very pleasant when they are trying to sell you something or if you go in person to talk to them about an issue in front of prospective buyers. Otherwise, they are EXTREMELY RUDE!!!! I had problems with delivery, paint damage, (I was told to buy some paint and paint it myself!!!), I purchased a BRAND NEW bedroom set, NOT a used one!! and the bed makes a lot of noise since day one!!! They sent someone to "fix it". They tighten the screws but it did not work and they have not taken reponsability AFTER TWO YEARS!!! Last month, October 2022, I went in person and they were supposed to call me back. They didn't. They even took a copy of my invoice. I called a week ago and they said they only give a 30 day warranty on bedroom sets and a 90 day on sofas and other furniture. I thought on contacting the manufacturer and see if they can help me or give me an idea on how to solve this problem. So, I asked if they could give me the name of the manufacturer. They said NO!! They totally refused!! My suggestion to anyone, spend a little more but make sure people you will get good customer service and more than anything else, GOOD QUALITY, WARRANTY on the furniture you buy.