We called John Lock to service our furnaces. They gave us an appointment time window, never showed…read moreup, never called. It was very difficult to reach anybody as they were "trying out" their new AI system. Finally got the tech who was very nice and competent. We signed up for their "club". Recently, they gave us an appointment to work on a humidifier......same problem.....no one shows up, no one calls....we are quitting their "club" and trying to get our money back. We paid $900+ for the club and the service on 3 furnaces....not cheap but poor value with customer service like that.

Wow with a capital W!!! Today John Lock installed a split…read moresystem AC unit at our home and what a super job! First thing is the rolled out the tarp for walking and fallen debris. I cannot express how nice it feels to know that this local business KNOWS their professional trade! Each team member is professional in appearance; professional in knowledge and experience; and most importantly - respectful and friendly. We've had one other company years ago and besides having questionable work ethics, not sure if the technician had the experience and knowledge to swing a wrench. Basically that company was dismissed and replaced by a company that knows their 'stuff'.... John Lock Heating! There is more I can say but I think you get the message that you do not need to look further... JOHN LOCK can become your one stop shop. Give them a call or visit their location. It's a family run business with skills that deem each employee as Master Craftsman.

I had another company come in first...they told me it would $700 for JUST the part. That didn't…read moreinclude tax or labor-it would've been a $900-$1,000 job at the end of it (not to mention they also suggested replacing my 11year old furnace which lasts 20 years normally). Joe Licata came and put in a new part (after normal business hours) tested the system and made sure I heard everything working! Biggest bonus-it was half the price-labor and the part cost me just $350! Very courtesy and professional-and he doesn't rip you off like the other guys! I am going to recommend him to everyone I know. Being a young homeowner it's hard to know when you are getting scammed or not! I am so happy I found Joe and his company!!!

Today I had the good fortune to have a Mackay technician diagnose and repair our pool heat pump…read more Dan Swords was able to diagnose a faulty voltage boost capacitor within minutes. I was so happy because I feared that many other complicated problems that would suggest I had buy a brand new heat pump. Dan also did a thorough cleaning of the filter, coil fins. The freon level was also checked, no leaks. Dan cleared any other issues that may have caused the heater to default, only having to replace the voltage boost capacitor. I am so happy to have had this level of professionalism! Thank you Dan Swords, you rock! Tom Bonic

Our furnace broke down and Mackay was able to send a technician almost immediately. He gave us…read moreseveral options for repair, but we ultimately decided that it would be more cost-effective to purchase a new furnace. Given the fact that we had no heat, they made all attempts to accommodate us by sending the salesman within 24 hours. The salesman spent a lot of time with us, ensuring that we had all the information we needed to make our decision, and the new furnace was installed the next business day. From the beginning to the completion of our association with this company, we found them courteous, professional, polite, and anxious to ensure that we were happy with their work. They left the site clean, and even came back when they realized they had missed one small aspect of the job. They all wore masks and we felt very safe with them in our home. We would highly recommend Mackay Heating and Cooling.

This company super bad, replaced a used AC starting capacitor charged me more than$400. The part…read moreonly less than $20. Don't use any service from sunbeam. Also they refuse to provide invoice or receipt, I called them several times, and laterly I gave up, please everyone avoid this cheating company!!!

After feeling the humidity going sky high and my thermostat reading 75°…read moreI noticed my carpet in spare room was wet, so I opened the furnace room panel and it was all wet and dripping on the floor into the room next to it. The guy who serviced it last did a bad solder job so they finally fixed it 2 days ago. 4 different ppl have worked on it! If it leaks again and my carpet gets moldy I'm gonna get a new carpet at their expense

We recently purchased an older home in Lewiston and decided to have whole house HVAC installed. Not…read morebeing from the area, we started looking around for well-reviewed companies on Yelp and found Integra. We couldn't be happier with our choice. Mike and his crew did a fantastic job installing our new heating/air conditioning and tankless water heater. These guys really know their stuff and the whole process was exceptionally professional. They worked hard to minimize the impact of the installation and did an extremely clean install in every sense of the word. The new system works fantastic and the price for the whole job was very fair. Highly recommended!

absolutely terrible service. they wouldn't give a time they were coming, they would just show up…read morewhenever. heater stopped working. called them. they came and fixed it but didn't say what was wrong or what to check if it stops working again. heater stopped working again the next day (lol). called them, again, and same thing. they came and "fixed" something then left. guess what! it stopped working AGAIN. also, there was an incredibly loud banging noise like every hour it felt like and it was due to them setting up the heater wrong! literally told them about this noise and they didn't care/check anything at all. 10/10 do not recommend.

I don't want to make this a five page review, even though JP Heating & Cooling deserves it…read more However, I think more detail is useful. The owner Jim, is a professional and a technician. My old Rheem furnace was going to be 29 years old in February. It had done its job and heated my 3000 ft.² 108 year-old home sufficiently, over the years, save for four years ago I had a scare in the middle of February when the temperature went into the single digits here for a week. It just died. I called one of the radio HVAC cos. Big mistake. They did not try to restart my furnace. They said I had to replace it. I called someone else and had it restarted and it lasted four years. I decided to replace it this winter before it broke again. I reached out through the Yelp search tool, and had six different well-known local HVAC companies contact me. I didn't select any of them, and instead I requested an estimate from a company who had done Plumbing work for me, that year. They came out and took photos of my furnace, and gave me a very thorough estimate and suggested that I get a heat pump to replace the air-conditioning unit outside, because a heat pump is more efficient, and the unit was getting near the end of its life cycle outside, and there were rebates offered by both national fuel and the federal government they were going to expire at the end of 2025. I inquired about replacing the humidifier and he said the 15-year-old one I had was fine. They spec'd a Carrier system. I also reached out to a company that emphasized its 25 five star reviews on Yelp. They came out took pictures of the old furnace too. They told me that they really don't do heat pumps and I should just replace my unit outside with a standard air-conditioning unit. The owner informed me via writing that I could either get a Heil or a Tempstar furnace. They are the same unit, and they slap whatever plastic name tags are available??? I did discover that this was partly true. I then somehow found JP Heating & Cooling and decided to call them and they were very easy to schedule an estimate. Jim, the owner came out. He asked me about the air in the house and did I feel that it was clean and that the humidifier was working. And I told him no. And he told me what size furnace I should get and I definitely need a heat pump outside to replace the HVAC unit. He also said I needed a new humidifier and he also said based upon the size of my house the 8 inch ductwork downstairs was not sufficient and that I needed to get 12 inch ductwork around the furnace to make the unit work more efficiently. I asked him why he didn't photograph the furnace and he said because "I measured down here, and I don't need to see what you had, to know what size furnace you are going to need! So of the three estimates that I received, JP Heating & Cooling was the highest by 20%! However, I knew they were going to do a lot more work than the other people, and I trusted them to do it right. He spec'd all Trane equipment. He ended up putting a 5 inch filter in. They ended up upgrading the circuit breakers in my one year-old 200 amp panel. He rewired everything. Jim's dad even came in one day to do work! It took approximately four days straight to complete the installation. BTW, We were never without heat very long! They probably worked an average of 8 hours a day. The equipment is impressive and well-made. The heat pump outside is substantial. More so than the Carrier Heat Pump. I am very happy that I hired JP Heating & Cooling. I would never hire anyone else to do Heating work ever again. I probably used a half a dozen different HVAC people here over 35 years. If you need your system upgraded, you've got to call Jim. They will do it right. I am going to hopefully get over $5000 back and rebates and tax credits so it helps minimize the impact. He has been back to my house a couple times to adjust the humidifier. He even suggested that I may need to get a steam unit and he would give me a credit towards the old unit and adjust the bill if I chose to move forward. But he thinks the house is so large that it's doing the best they can and I agree with him. How many contractors would give you a credit towards a three week old humidifier? Hire them.

Had a wonky thermostat replaced and a connection to the outside AC unit repaired. First time using…read moreJP. Called on Wednesday, explained the problems to Jim and was pleasantly surprised when he said he could come by on Friday! This was not an emergency and I would never have gotten this quick of response from the company I was with before. Jim arrived on time, we discussed the problems and agreed on the repairs. Very good experience with JP Heating & Cooling . AC is working fine and I recommend and will use their service in the future. Bob Smith, Buffalo NY 7/26/2025

Bill and Avery came out for a heating appointment in the middle of winter without booties for their…read morefeet and to protect my cream carpet. Cut the screens to all my vents despite me saying that wasn't the issue just to later find the issue and not apologize for the inconvenience and BILL then throw the used booties i handed to him on my floor ! very unprofessional !

These guys are FANTASTIC! My furnace had a cracked heat exchanger so I called few places. All…read morewere a ridiculous cost, except JR Swanson. Their price was 1/2 the price of others. Also, when I spoke to Ryan, he set up the replacement the day after I had him look at the old furnace. No hesitation and amazing quality work. Their installers were friendly, fast and did high quality work. I would recommend them, without exception, to anyone in need of HVAC work/ service.