Today I had the good fortune to have a Mackay technician diagnose and repair our pool heat pump…read more Dan Swords was able to diagnose a faulty voltage boost capacitor within minutes. I was so happy because I feared that many other complicated problems that would suggest I had buy a brand new heat pump. Dan also did a thorough cleaning of the filter, coil fins. The freon level was also checked, no leaks. Dan cleared any other issues that may have caused the heater to default, only having to replace the voltage boost capacitor. I am so happy to have had this level of professionalism! Thank you Dan Swords, you rock! Tom Bonic

Our furnace broke down and Mackay was able to send a technician almost immediately. He gave us…read moreseveral options for repair, but we ultimately decided that it would be more cost-effective to purchase a new furnace. Given the fact that we had no heat, they made all attempts to accommodate us by sending the salesman within 24 hours. The salesman spent a lot of time with us, ensuring that we had all the information we needed to make our decision, and the new furnace was installed the next business day. From the beginning to the completion of our association with this company, we found them courteous, professional, polite, and anxious to ensure that we were happy with their work. They left the site clean, and even came back when they realized they had missed one small aspect of the job. They all wore masks and we felt very safe with them in our home. We would highly recommend Mackay Heating and Cooling.

Unfinished Installation, No Follow-Up - Extremely Disappointed…read more We purchased and installed an air conditioner from Mr. Furnace, and unfortunately, the experience has been deeply disappointing. When we first spoke with the salesperson, we were told that someone named "Insto" would return within a week to complete the remaining work. However, as of today--more than a month later--nothing has been finished. The job site was left incomplete, as you can see in the attached photo, and no one has followed up or contacted us to schedule a proper finish. We've been left completely in the dark and feel abandoned. We trusted this company based on their reputation, but this level of service is unacceptable. We sincerely hope Mr. Furnace sees this and takes action--not just for us, but to ensure other customers don't go through the same frustrating experience.

Misleading, Unreliable, and Completely Unprofessional - Avoid This Company…read moreI hired Mr. Furnace Heating and Air Conditioning for a heat pump installation, and the experience was a disaster from start to finish. They caused significant delays, installed incorrect wiring, failed to take responsibility, misled me about legal action regarding an energy advisor they recommended, and ignored my concerns about my rebate. - Major Delays & Installation Mistakes: The installation was delayed for nearly three weeks due to missing parts. When they finally did the work, an ESA inspector found a serious wiring mistake, causing even more delays. I also had to personally identify a missing wiring element that their installers overlooked, which was an unacceptable level of negligence. - Failure to Take Responsibility: Despite their "satisfaction guarantee," they have refused to properly address these mistakes. Every complaint was met with excuses, escalation, and no real resolution. - False Promises & Misleading Legal Claims: Mr. Furnace recommended and scheduled an energy advisor, Sean Corcoran, for my audit, but he never completed it. When I raised concerns, their sales manager, Adam Bond, told me legal action was being taken against him--but I later found out this was false, with no updates or accountability. - Three Weeks Just to Get an Invoice! After my installation, it took me three weeks of constant follow-ups just to get a copy of my invoice with the heat pump's part numbers. Every time I asked, they claimed it was "escalated"--but nothing happened. I eventually had to drive 1 hour and 30 minutes to their office, where I met with General Manager Sean Picco, who finally provided the invoice. - Ignored Concerns About My Rebate: After assisting with the invoice, Sean Picco has ignored all my emails and calls regarding my concerns about the rebate. Instead of addressing my questions, he has been completely unresponsive. - Unfulfilled Compensation Promises: Manager Mark Heggs promised me $500 in compensation for the massive delays and mistakes. That's barely anything considering my installation cost over $30,000--but even that was never fulfilled. Just another empty promise from this company. And before they reply to this review with their usual "We will be reaching out" response--don't believe it. I have contacted them MANY times, and their tactic is to delay, deflect, and ignore. They do not actually follow through on fixing issues. If you've had a bad experience with Mr. Furnace, you're not alone! Join our Facebook group: "Mr. Furnace Customers Seeking Justice" to connect with others, share your experience, and seek accountability. If you're considering Mr. Furnace for a heat pump installation or any HVAC work, DO NOT hire them. They will take your money, fail to deliver, and leave you chasing them for answers.

very disappointed with experience with John. received a written quote for $800-$900 to install my…read moretankless water heater. at the end of installation I was given a bill for over $2100 without any prior warning of a dramatic price increase. included in final price was a $220 charge for fuel and pickup charges of the parts. I've tried for 2 months to get costing details of the parts and when it finally was received it looks like i paid 13% hst on all the parts twice. Not good.

From the owner: We offer Residential and Commercial HVAC Services and JKJ Heating And Air Conditioning was founded…read moreon the belief that customers always come first. Since day one, our HVAC service providers have built long-lasting and mutually-rewarding relationships with our customers. We know the frustration and fear that builds up when your systems stop working, and our goal as your partner is to be the company you can trust to treat you honestly and fairly.

Service Experts?? Never again!…read more Called in for service as the water pipe feeding the humidifier pad of my furnace was running non stop. A very friendly and helpful technician was dispatched within an hour of my call. He quickly diagnosed that the solenoid valve needed replacing. Price for the part was $260 dollars but it was not in stock and I would have to wait 3 days to get it. I was quite taken back by the price of the replacement part and decided to wait and see if I could locate one myself at a lower price. Technician made an adjustment to the saddle valve an left after charging me $ 239 dollars for the call. Still nothing was resolved. A few days later, frustrated and unable to source a new solenoid valve, I decided to reinstall the "defective" one. To my amazement, it took care of the problem! This was indeed a very expensive lesson! I was quoted a outrageous price for a part that was not needed and was overcharged for a very basic adjustment. Lesson learned: "Service Experts":never again!!!

The woman who answered the call was so incredibly rude and seemed completely uninterested in our…read morebusiness. There is no way that we would go with this company because of her.

If you are looking for an HVAC contractor with technical expertise, superior customer service…read moreskills, and fair and honest pricing, look no further, Boyko' s will supply it all. I recently asked them to install a new high efficiency furnace in my home. The project presented some unusual challenges in terms of venting and ducting issues. They came up with some great recommendations, and took on the challenges. Bottom line, I was totally impressed with this company. In a world where good tradesmen are often difficult to find, the team at Boykos are truly 5 star pros .

From the owner: Furnace and Air conditioner service and new installations…read moreHot water tanks Indoor Air Quality Gas Line additions for pools,stoves, Barbeques

Great service. Professional, experienced, and at a fair price ! I would recommend to both family…read moreand friends. First thing: an actual person picked up the phone when I called. On a Saturday ! Unheard of. Even picked up the phone on Sunday ! Did not have to play phone tag. Second: their advice was bang on. My old a/c was 26 years old already. Third: the a/c unit they suggested is amazingly good. Fourth: the new a/c unit was delivered on time and installed and working within a two hour time frame. They even replaced the base upon which the old a/c was sitting on. Would I be back to them ? In a heartbeat ! Thank you

From the owner: 99% of the time your call is answered by a person not a machine…read more Most of the time your dealing with the owner or a family member. Quick response on service calls , Neat and Tidy installations . A family run business Specialising in Boilers/ Hydronic heating Forced air Furnaces , Air Conditioners,central and ductless Diagnosing and repairing equipment of all brands and types

Service Fire Place: Called this company for resolving Fireplace issue. The guys came and mentioned…read morethat they need some parts which they can't source so I should call the Fireplace company. Later after many months I get a invoice of $161.59 for the service. I just do not understand why should I pay $161.59 for a service that they couldn't resolve the issue. I could pay them for coming and inspecting but $161.59 for just inspecting is crazy ridiculous fee. The owner is very rude, unreasonable and unfair. Just stay way from this company. You will be robbed of your hard earned money for no service. After reading other reviews I realized others had similar experiencing. They must have purchased few good reviews they have. Don't believe those good reviews.

From the owner: J & S is a factory authorized Carrier dealer serving Niagara since 1956. Our technicians have the…read moreexpertise to service all makes and models of furnaces and air conditioning 24 hours, 7 days a week. You can expect an expert and honest diagnosis of your home or business to assess your needs. If you are looking to buy a furnace, central air conditioning, ductless air conditioning, a heat pump, thermostat or any accessory for your furnace or air conditioner, we will provide you with options to best suit your needs. We have options for all budgets. You can now pay for your new furnace, air conditioner, or water heater on your gas bill!

We had water backing up from our basement drain of our 1950s house in Niagara Falls, Ontario. Chris…read moretook our call and was able to come out same day and open up our blockage and he used a camera to inspect the pipes and keep me informed during the process.

very respectable and quality work for what you pay for definitely not something you find often will…read morebe getting the word around about this company and Chris the guy who came and got the job done even fairly late on a weekend amazing super friendly and talented