I am always happy to support a family owned company, but I was disappointed with their recent…read moreservice involving a new dishwasher. I bought a GE dishwasher from them and,unfortunately, when the bottom rack is pulled out from the center, the door blocks the rack. I have to lift the rack up and over the door, which often makes the dishes crash against each other. I have owned many dishwashers, as well as loaded other dishwashers hundreds of times; I have never had this problem before. A technician said nothing could be done about it--and I did not want to pay a restocking fee for an appliance which is faulty. Just be sure and check the dishwasher before you buy it.

My friend recommended and he was so right about R Brooks. Prices are comparable to or better than…read moreother places, but the real measure is how they handle problems. Because if you have an issue with the delivery from Home Depot, they'll just leave your stuff on the curb for you. R Brooks won't; they'll help you figure it out. Here's what happened today. They solved a problem for me. The units I got wouldn't fit up the stairs. It was a combo washer dryer unit. I knew there might be an issue when I set up the order and delivery, and discussed that with Sandy. She assured me the delivery guys were excellent and would sort it out. They checked the various dimensions and saw it wouldn't work. I drove down to the showroom to see what could be done. They gave me a different stackable set that could make the stairs. Best part- they were still within the original delivery window. Seriously. They did all this today and STILL GOT IT DONE DURING THE SCHEDULED TIME! Shop local! Great staff, great experience.

They had just what I needed! And I had help to the car with…read moremy purchase! A much better shopping experience than at Lowe's of Easton.

Wonderful business. We had our bathroom floor installed by Easton Hardware and it was a great…read moreexperience. Very happy with the results. Professional install and great service.

Bought several high end appliances from ADU and everything was recently installed. I've done many…read moreremodels/builds before and was blown away at the detail and experience the installation crew that works for ADU demonstrated. ADU Annapolis has their own install crew, they dont use subcontractors (one of the reasons I went with them) and their experience was evident from the moment they began working until they were finished. True professionals, which is unfortunately becoming more and more rare these days. The buying process was pleasant and my sales rep Meg was great, quite knowledgeable and very responsive. Smooth process from start to finish. Highly recommended, And they are a multi-generation, family owned business, happy to support them and look forward to buying from them again soon.

Went to this business based on referrals. What a huge DISAPPOINTMENT…read more I paid in April. No delivery until the end of October. Then it didn't fit despite being the same brand and having the salesman look at the space. I was promised some retrofit and that was October. They arranged to have the granite cut 2 inches and now there is a large space that needs trim. Sorry I can't post a photo.

They're incredibly service oriented We were in town for our…read moredaughters wedding and my husband needed his shirt pressed and they accommodated us on a short notice

I have been a customer for over 15 years and the professionals always stood behind their service…read more I specifically showed spots to the counter lady when I dropped the items off. When I picked the bathrobe up today the stains were still there. I showed them to the same counterperson, and she said that it was a discoloration of the fabric. I went home used spot cleaner, and it all came out. I will not recommend them, and am taking my business elsewhere. I had to give at least one star in order to post. So sad!

Excellent service every time! Bring your sewing machine or vacuum for repair here. Sells new…read moreequipment as well as offers freebies and lessons.

Such a great business, this place has all the answers and can advise you on your purchase of a new…read morevacuum or sewing machine. The owner and the staff are extremely Friendly and knowledgeable in their products.

took my Oreck vacuum cleaner in for service on 5/20/26. Really nice store. Last time I was there…read morewas in 2020. He was very informative with all types of carpet for my Oreck. He changed out my belt and roller while I waited. I was thinking of trading it in for a new one but he said no mine is in great condition. the repair cost me $60. very reasonable. Bravo! excellent service. Grateful he is still there. Only place in Maryland to take in person for repairs.

I have been using My Vacuum Guy of Annapolis for over 10 years. My Hoover Wind Tunnel upright was…read morepurchased in 1997 when we lived elsewhere. Brett has kept it "alive" through many "handships". He is not only competent but trustworthy and doesn't overcharge. The vacuum finally "passed away" this week (7/2025) after having more than "nine" lives. Brett was very informative about helping me choose a new vacuum and gave me an excellent price. I would trust him with any "home cleaning device". THANK YOU...THANK YOU!!!!!!!

Horrible company please do not waste your money does not care about anyone but himself asks for all…read morethis money upfront and never ordered any materials never has ppl to do the work and didn't even come close to finishing on time

Mike and his team just finished an absolutely beautiful transformation of my kitchen. I was guided…read morethrough the entire process, not only with design and selections, but also with each step as it was being done. The project progressed according to the timeline provided at the start and I was kept informed throughout. This project involved knocking down walls, installing a supporting beam, relocating electrical and plumbing, all seamlessly and professionally done. I love my new kitchen and I am extremely satisfied with the professionalism and the service. I highly recommend this company for your kitchen remodel. In fact, I am embarking on my next project with this company, which is my first-floor bathroom remodel. My experience with Kitchen King company has been nothing but positive and professional. Additional points I would like to share are Mike worked within my budget and my timeline and always kept an open line of communication, which is a huge positive for me as I have not always had that experience with other companies. Thank you, Kitchen King crew you guys are the best!

Awesome place to deal with I decided to purchase a…read moretractor from Kevin because I got a pretty good deal I drove six hours to pick it up he had everything ready to go as soon as I got there just had to sign a paper and we were back on the road. Even threw in a hat for my daughter and me And a coffee cup so I could fill up and stay awake LOL Anyways I had a problem financing it with insurance and all some of their staff actually called the bank and insurance company and straightened everything out Wish I was closer to do more business with them super Duper company to deal with some other businesses need to take note

Was charged $180.00 for an oil change and to fix a warranty item on a brand new machine .read more