Be VERY wary if considering renting from Remarkable. Document every conceivable instance of wear and tear upon move-in. If you do not (and, in our experience, even if you do!), they will assess "damages" for items not explicitly described in detail on your move-in form - many of which seem to be the result of normal wear and tear (i.e. deterioration that occurs without negligence, carelessness, or abuse - as described in the agreement). For instance: - Despite noting peeling paint and nails/holes in walls on our move-in form, and taking care not to hang pictures, etc., we were assessed "damages" to "repair walls & touch up paint" in virtually every room in the house. - Despite having the house professionally cleaned upon move-out, we were assessed "damages" for deep cleaning for the crazy-high amount of $400(?!?). - Despite providing Remarkable a receipt for professional carpet cleaning, they assessed "damages" for carpet cleaning - supposedly because the professionals we hired didn't do a good enough job in Remarkable's estimation. - They are claiming "damages" for carpeting and charging us for the cost to add "luxury vinyl flooring" in three rooms, two of which had stained carpeting when we moved in (which we noted on our move-in form), plus a tiled entry hall, which didn't even have carpet!!! Huh??? What a racket!!! Oh, and despite immediately calling to dispute these inappropriate charges, apparently our written response didn't quite meet their deadline, so now I am having to explain to the debt collection agency why these damages are bogus. From our perspective, this appears to be Remarkable's attempt to retain our security deposit (and attempt to get more) to fund improvements to a property that was deteriorated and in need of updates before we ever moved in. Beware. And good luck. read more

They kept part of my deposit. They charged me for every time I would not show the house to prospective tenants with one hour or less notice. This is the most nasty company I have dealt with. If you have he misfortune of living at one of their properties, be prepared to have them bully you the entire last 30 days. They refuse to give you a reasonable notice. They say they only have to call and tell you they will be there in an hour, when you might not even get the message. They don't care. They love to bully and throw their weight around. read more

RUN, don't walk, away from this real-estate service company. Before ever moving into the home we rented from them we had to hire a lawyer to break the lease due to a host of reasons, the foremost being completely turned-off by the daughter of the owner of this particular Re/Max. Other reasons included finding feces in the master toilet when doing the home inspection, lack of fridge (included in the lease), not finding the home in a clean condition overall, the water heater breaking the day before our furniture was supposed to arrive that flooded half of the home...need I go on? Imagine all of these things occurring when you are supposed to move into a new place and then add to that a completely unsympathetic, sarcastic, and rude person to deal with. At that point, we involved a well-known lawyer to break the lease. We accepted a minimum of $4,000 loss (forfeiture of first month's rent, lawyers fee, turning utilities on/off that were used by Team Athey to renovate the house) for a place we didn't spend even one night in but it was well-worth it to escape from a two year lease and a moving nightmare. To sum it up: unbelievably terrible customer service and wouldn't wish the experience on anyone. *If you have any doubt to the authenticity of my review read all of the other reviews of TENANTS below. The only positive reviews are from those whose properties were managed.* read more

Worst Property Manager I have ever dealt with. For 2 years we have paid on time and improved the property. They have not made any repairs and blamed us for break downs they caused by neglect. They even threatened to charge us for unneeded work requests when the air conditioner didn't work in the 100 degree summers. Now that we have given notice, they are showing the property from 8am to 8pm 7 days a week. They are desperate to sell this broken down property they have not maintained... NEVER Rent a property that they manage....BEWARE Suzanne Athey RE/MAX Hi Net or Remarkable Property Management read more

BEWARE!!! DO NOT RENT OR DO ANY BUSINESS WITH THIS COMPANY! Every single one star review that reads in this batch of reviews for remarkable property management/ Team Athey is 100% TRUE! It all started in 2014 when we were looking for a new place to live. We stumbled upon some townhomes in Allen that were new and under construction. We called the number on a sign out front one of the units not expecting anyone to even answer the phone. To our surprise we actually were greeted from someone representing Team Athey on the other Line. The lady on the other end told us about the unit : sq feet, bedrooms, rent amt etc. She also had asked us for our current living area (where we were moving from). And proceeds to tell us that this property is going to be way out of our price range. I couldn't make this up if I tried. My son was with us and he even remembers her saying that to this day. We joke about it now but this is when we should have RAN and ran fast! This is almost a foreshadow to our sad ending here at this property. Despite this we overlooked this off beat intro and agreed to move in. After signing a 3 year lease and giving a security deposit of first and last months rent we are out of pocket at 6K. After filling out the move in sheet, turning it in pretty detailed, we had noticed the window by the back door was cracked. And immediately sent a follow up Email and photos. We were told they will add it to our list. WRONG they did not, I was charged $600 bucks on one of my "move out" cost. I was NEVER once late paying my $1850 rent. I NEVER once complained about replacing 3 tires from huge NAILS while living there because of the constant construction the neighborhood was under. Upon the end of my lease I give a 60 day notice via email and was told weeks later it must be submitted via the portal. So by this time I'm told this info I owe another months rent.....I figure that I already gave them almost a $4K deposit and should be okay. WRONG. As we finish moving out, I get my housekeeper to do a deep move out clean that cost me $250, I had Stanley steamer come clean the carpets , u had a painter fill all holes ,touch up all scuffs / holes etc. I left this place literally spotless. I remember joking with my husband that we could eat off the floor literally. I even left a $800 window valance in master bedroom window that I had custom made that is actually still in the window to this day. To our surprise, when we were expecting our deposit back less the last months rent, we were sent a collection notice from a collection company to our new address for over $2200.00!!! I'm not kidding y'all, they even reported me negatively to the credit bureau for every single month I refused to pay this "BILL" for all these cleaning and repair fees. I was floored. We moved to a home literally a mile away and still walk our dogs by the place almost every single night. They were able to get another family to move in days after we left. That's why I was so confused to the charges. I was told because I didn't have any proof and photos and save receipts, that this is what I was to pay. I was beside myself. So after over a year of being harassed by the collection agency almost every day on my cell, on my husbands cell and EVEN at work I decided to settle with them. I was offered a lower amount by the collection agency and agreed. I had asked the company if I pay this will it be removed from my credit 100% including all the monthly negative marks and was told YES. WRONG. It's all still on my credit and states settled for less than asking for. Not only did I pay for something I should not have been charged for but right after I made this payment the pandemic hit and my family struggled terribly and could have really used that money that I was bullied out of. Team Athey/ Remarkable property management are not at all honest or trustworthy. They will continue to steal from hard working Americans to their benefit and hide behind their legal bs to justify their behavior. Shame on you TEAM ATHEY, SUZANNE ATHEY and Property Management. read more

Dedication and excellence are the first two words that come to mind with this team. I had the pleasure of meeting Suzanne several years back when my family was relocated to California. Remarkable Properties helped ease the transition and took control of our Texas home. Being 1400 miles away we had to rely heavily on them. They did an excellent job, managed the tenants, and buffered us from the worry of being so far away. Now, 5 years later, we are back home in Texas and selling our home. Suzanne and her team hit the streets for us to find the perfect home and sell our home. The process is not easy but having their expertise and dedication on your side makes it palatable. Thank you Team Athey for all you have done for our family. We are forever thankful and feel like you are an extension of our family. Xo read more

This realty management company are thieves from the get go. They will take your deposit by using made up claims of damages that did not occur, and to get any repairs done it came down to having to threaten to have them done and then bill them. The home that was rented was dirty, unpainted with stained carpeting, holes in the walls and all stuffed up and they now claim it was not so when rented. The home sat empty for a year and had not been maintained. We have photos to prove the state of the property at the time it was rented. read more

My wife and I have been a tenant with Remarkable Property Management for almost a year now and will definitely renew. Between Timothy and the rest of the staff, we have been very pleased with their attentiveness, attention to detail and courteousness. read more

I agree this is the Worst company I've ever dealt with. I also pay on time etc...They do not respond to anything unless you hound them and the maintenance department is the worst. The owner of Remarkable actually asked me how I was measuring how hot it was in the house when the air conditioning was broken... So I took a picture of the thermostat and sent it to her...Really???? It took a week to get it fixed. If I could I would move tomorrow but I can't afford to break the lease. Never rent/lease from this company and if you do have a Lawyer check out the lease before you sign it. But no matter what remember they have the Worst customer service. read more

If you are the owner of the property, GREAT. If you are the tenant, then BEWARE!!!! Regardless of what they say, you will pay for normal wear and tear!! Read your lease close, it is all there. We only called on them for major problems, like when their bootleg ceiling fans fell out of the ceiling in the middle of the night, or finding out we had no GFCI outlets near water sources, in the middle of a flood brought on by the improperly installed washing machine, multiple sewage backups, multiple instance of no heat in the middle of winter. And this was not a house in the 'hood. While leasing their house, we took it upon ourselves to repair the property whenever possible, upgrading fixtures when their cheap apartment fixtures fell apart, repaired broken fencing, etc. They do not care, and as much told us just that. In fact, they told us they go into "every" transaction as if they were going to court. This is EXACTLY the advice I would give to anyone to leases with this company, especially. I completely agree with the poster who said to have a lawyer look over your lease. The terms are unreal! I regreat not having paid close attention before leasing with these people. Do not assume because you are a nice, quiet tenant who always pays on time that it will get you anywhere. Not to mention, the leasing agent is very rude and condescending. Definitely would not recommend! Thank GOD, we're out of the leasing game. read more

No one compares to the level of service Sarah and her team provide . Excellent customer service, dependable and reliable is how I would describe Sarah Athey and her team . They respond to every situation in a timely manner and if there are any issues they have tAken care of them quickly. I trust them and know that they do their job well. I have been working with them since 2005 and have nothing but good things to say about them. They know their property management laws and tend to repairs quickly. 100% recommend them. read more

I can not imagine working with a better Realtor. Suzanne Athey's management company has managed a rental home for us for the last two years. We never wanted to be landlords, but given the market conditions a couple of years ago, we didn't want to sell our home either. They made the entire process completely easy and painless. They had a great tenant in our house at the exact date we were hoping, and they have made it so that I have had no concerns about my financial exposure and no headaches of dealing with my tenant. Her company actually manages over 400 properties (she owns 43 herself) - she is experienced, has a great staff, knows how to make stuff happen and how to take care of a client. But now that the lease is about to end on the rental property, and the market has improved, we have decided to sell the home. We listed the home with her two short weeks ago and we closed on the sale of it today. We sold it to a cash buyer for above market price, because she managed and negotiated multiple offers so well. Although it was fast (and I guess also *because* it was fast), she had to work hard to make our sale happen - all the normal things that are involved in selling a home, plus working through the details of a lease contract that doesn't end for two more months, negotiating a killer backup contract (who ultimately became our buyer), and working with our insurance adjuster to ensure that a new roof was covered under or insurance, getting four bids for the new roof, and having the work done only 2 days after the adjuster came to look at it - all while minimizing costs to us. All this and we felt like we were her only clients because she was so responsive and helpful. I have worked with a number of Realtors in the past (my sister is actually a broker and my mom is a Realtor), but I can't imagine ever using anyone other than Suzanne Athey. Such a great experience. read more

Remarkable Property Management has managed my property in Royse City for several years now. They find good tenants quickly and address any/all issues immediately. They take such good care that most times I forget that I even own a rental property! Their fees are reasonable, worth every penny and MORE! read more

We have been tenants for 3+ years at a property in Allen and while we are happy for the most part, the last few months have been a nightmare with several maintenance issues that have gone for months without repair. We have had tiles falling out and mold growing in our only shower for 3+ months now, and one of our toilets has been completely out of commission with a maintenance ticket open for over 5 months. I have been trying to work directly with the maintenance supervisor Tony Bobadilla, but he has put the blame back on us for not following up with him. The last time they sent someone out to have a look at the toilet, they did not notify us in advance and expected us to be home during the day on a weekday. This was in November, and the last communication between us was me asking him to have his plumber schedule something with us in advance. We have heard absolutely nothing from the maintenance department since then, and today when I reached out about it I was told that it was my fault for not rescheduling with the plumber. This is terrible customer service. I have tried to escalate my complaint above this supervisor, but cannot get anyone at Team Athey to answer or return any of my calls or e-mails. To top it all off, they raised our rent by another $100 when we extended our lease in January, with both of these major issues outstanding. I cannot recommend Team Athey/Remarkable Property Management to any of my friends, much less strangers here on Yelp. read more