On Dec.16, my partner received a cancellation email and voice message just ONE hour before the…read moreappointment saying the massage therapist was sick. The receptionist proposed a rescheduled date, but it didn't work for my partner. Rather than try to find a solution that would work, she opted to forego any attempt at customer service and simply said "there is nothing we can do." When my partner again tried to find a reasonable solution, the receptionist lacked the training or ability to deal with situation in a mature way, and chose to hang up mid-call. To call such action unprofessional would be an understatement. The reason to cancel the appoint is totally understandable, but a qualified receptionist with even the most basic customer service skills would attempt to come up with a feasible alternative to suit the customer, especially since there would have been an $80+GST cancelling fee if my partner would have been the one who had cancelled. Any professional organization that has high standards for their customers should also have high standards for themselves, but sadly, those standards seemed nonexistent. So one star for the unprofessional customer service, and hopefully the staff will receive the basic training required to engage with customers in a professional manner in the future. I have a coming appointment on 18th, hopefully they won't cancel it before the last minute. I will leave another comment after that. ---------------------------------------------------- Dec.17 update Yesterday I confirmed my booking politely through the phone, and this morning I also received the confirmation email. However, I received the cancellation email later afternoon, 24 hours before the appointment. I was expecting they may prove themselves by providing great service this time. But in fact, they just proved how unprofessional they are instead AGAIN.

I started going at this massage therapy and had Shem 2x already and he is very good, I would say…read moreone of the the best massage therapist I had. He addresses the issues I raised and made sure he spend a lot of time on the issue. I recommended it to my spouse and he had a good experience as well. I can highly recommend Shem! I also had a massage with Woo and he is also good. I will also recommend Woo. I booked Joanne for my acupuncture and again she is the best acupuncture I had. She started understanding my health condition with a lot of good question and check my pulse and everything. Then she started my treatment with deep pressure points that was the best part of my treatment and then use the needles. I never had an acupuncture that takes time to really understand your body and never rush the treatment like Joanne. I felt really good instantly after and have booked her again and again. I highly recommend Joanne for your acupuncture needs!

Christa is amazing. She is so kind and patient with all my issues. She is extremely attentive and…read morecaring. I've never had such an amazing massage therapist. My mom also sees her and she is so pleased. We are so lucky to have such an amazing massage therapist. Highly recommend her!

Always a pleasure to receive advice and adjustments from Dr. Rai. I have long-lasting muscle pain,…read moreand the adjustments help without doubt. It's a little bit difficult to get a hold of the front desk by phone sometimes and the building location is a little bit out of the way, but I still do recommend it.

I've tried many RMTs, and Talia is simply the best! She creates a calming atmosphere and tailors…read moreeach session to my needs. Her skills in identifying and addressing tension are unmatched. I always leave feeling rejuvenated and relieved. Her office is inviting, impeccably clean, and filled with relaxing music that creates the perfect atmosphere for a rejuvenating experience. If you're looking for an exceptional massage therapist, I highly recommend Talia!

Nice and convenient place to get a massage. It's located on the corner of Main & Broadway in the…read morehistoric Lee building. All the staff here are really sweet, and the space has a relaxing vibe. I've had massages by a few practitioners here, all of which had very different styles of massage. So if you find someone you like, make sure you request them again. I would definitely stay away from certain ones next time, as their massage style didn't work for me. Overall I would recommend Healing Tree. I should also mention they have a great online booking system, it makes booking a massage so easy and quick!

The equipment are filthy, the physios , with the exception of the hand physio, do not give you…read morethe time you pay for. They just give you exercises and never reassess your injury after the initial assessment. The worse was one Physio, Doug, who had me come in twice a week for weeks to do exercises on my own. Never did he re access my exercise nor my injury. I had to go to another clinic to get the help I needed

It goes a little something like this: *Ayla has double…read morejointed kneecaps, isn't that funny? *Ayla decides to do vigorous exercises like swing dance and bootcamp *Ayla's knees do not approve and take great pleasure in popping out and reducing Ayla's activity to being grumpy on the couch for 6 weeks until she has had enough and starts exercising again. While not a smart pattern, this has been happening for a few years now (thanks, Ageing!) So FINALLY I sucked it up and agreed with my bootcamp instructor that yes, I should go see a physio. I'd been resisting because doctors already just tell me to put it up and ice it until I feel better, so what could a physio POSSIBLY know that's different. Fool of a Took! Sean, in his pleasant, kind, and gentle manner, has given me exercises that are already strengthening and helping my weird knees after only one week. He is clear in his demonstrations and explains why each exercise will help, and even better he doesn't tell me to rest! He believes that exercising will only help me (as long as I'm smart about it) and this makes me exceedingly happy! Sean broke down every stereotype I had, and it's been awesome since then! Sure, my knees aren't fixed yet, but they feel way better after only a week!

My go to spot for RMT massages on the 6th floor. Unit 604…read more Honestly, some of the most amazing massage therapists here! Not gonna list names cause I'm worried they'll become even harder to get appointments with. Lol. But I highly recommend this place :) They're all super caring professionals that help you feel much better after!

Carlos at Evolve Theraputic massage is one of the best RMT's I have been too . I cannot say enough…read moregood things about Evolve and Carlos !

Came here for a massage. This place is close to my work so I thought I would try it. It was my…read morefirst massage ever and it went ok. The masseuse was very friendly and she worked on me for a full hour. After the massage I didn't feel my neck pain anymore. My neck pain did come back later in the evening. The massage was $120 for 60 minutes. They serve ginger tea which was very tasty and refreshing. I'll probably be back for more treatments.

I didn't write this review 9 months ago (choosing instead to write to the management to share my…read moreconcerns privately), but 9 months later with no response at all from the team at Qi, I'm still upset by my experience and I don't want another plus sized woman to repeat it. So here goes. I am a plus sized woman. Just a fact. Happily, it's pretty rare that I feel that my size impacts the way I'm treated. In fact, the only time in recent memory that I've felt my size impacted how I was treated by someone was with the massage I received at Qi. Now, this is not a statement against everyone that works there. In fact, I had a great massage many years ago (I even asked the team if they could help me track her down, to no response), but I couldn't tell you who it was with. This time however, I selected to have an appointment with Jorg. He specializes in joint, posture & movement issues, and with chronic problems I have stemming from a past broken leg and multiple related surgeries, he seemed like the perfect match. Only, that hope was one way, as I got the distinct impression from the moment he walked in the room that I wasn't his "ideal" client. What followed was a 50 minute massage (in a 60 minute timeslot), zero check-ins about pressure or anything at all, and about the only words he said to me felt like a complete slap in the face. At the end of our time, he told me bluntly that he specializes in *sports* massage, and that the next time I come in? I should book with someone else. Message received loud and clear, Jorg. I'm truly sorry that in your world, only the fit and slender qualify for your help.

Open late most days of the week! Open 7 days a week…read more Excellent massage therapists, and great front office staff!

Very calming environment, great service and friendly staff. The booking for massage is so easy also…read moreon the Jane app.

I like the idea of health collectives, it is nice when chiropractors, acupuncturists and RMT's…read moreprovide services from one location as many people do require more then one of these services. I found it a little unusual they has no receptionist, I walked into an empty office and waited a good 15 minutes by myself before Amy the RMT was done her current appointment. Appointments are booked back to back to mine was delayed while Amy set up the room for my appointment and checked voice mails, I wasn't very impressed by this since I was on my lunch break but I understand appointments aren't always on time. The treatment itself was relaxing and hit all the troublesome areas, she does not treat as deep as some other RMT's I have been to but I still felt great after. She offered stretches to reduce strain and tension on my neck and shoulders. I had bought an Ethical Deal voucher and I was surprised that she didn't really try to bring me on as a client. She gave me a business card but that was it, I would be more inclined to go back had she recommended I return for further treatment (which I know I need.)

I love the "health collective" concept behind Klinik. A variety of health and medical professionals…read moreworking under the same roof and using the same facilities so that they are best equipped to help heal people. I like that their services include everything from massage therapy to acupuncture and Chinese medicine. So, over the winter I developed what I like to call "gammy hand", more commonly known as eczema. I was shocked when these little blisters started forming under the skin on my palm and it became dry and flaky. Feeling like somewhat of a freak I shuffled over to my local walk-in clinic. After a brief 10 minute glance-over the GP told me that this type of eczema was a "Vancouver thing" and that "loads of people get it" and wrote me a prescription for a steroid cream. "Rub this on it for 1 - 2 weeks and come back if it doesn't work". Hmpf. After 3 weeks of using it, it was mildly better, but certainly not gone. I felt a little disillusioned, especially after reading that prolonged use of steroid creams thins your skin! Yuck! Enter Harris Fisher TCMp, a Doctor of Traditional Chinese Medicine at Klinik. I was skeptical, but millions of Chinese people with thousands of years of knowledge can't be wrong....right? Harris cares very genuinely about his patients and has a focus on treating the cause of a health issue, not just the symptoms. His bedside manner is exceptional and he is genuinely just a nice, down to earth guy. Harris sent me away with some pills to take, some herbs to be mixed with water and some instructions on foods to avoid for a 10 - 15 days period. Within 24 HOURS I saw a huge improvement in my hand. I was amazed! 4 days later it is well on the path to a full recovery. I have never thought to use Chinese medicine but now I am a believer! I would highly recommend Harris and his practice.