#1 Deck installer for a reason! I can't say enough good things about Remodel or Renew Home Improvement! From start to finish, the experience was top-notch. We hired them for both a deck and basement remodel, and the results are beyond our expectations. I love my life time warranties; gives true peace of mind. The team was professional, punctual, and incredibly skilled. They listened to our ideas and offered creative solutions we hadn't even considered. Communication was excellent throughout the entire process, and they always kept us informed of progress and any adjustments needed. The quality of their work is outstanding - the deck is now our favorite outdoor space, and the basement has been transformed into a cozy and functional living area. If you're looking for a reliable, high-quality home improvement company, look no further than Remodel or Renew. They truly exceeded our expectations, and we highly recommend them! read more

With limited space and a few physical limitations we had to have a very specific size and shape for our back deck. Joseph came, drew up a sketch and gave us a price quote. He and the owner, Michael, were quick to respond with all of our questions until our contract was signed. Evan, the project manager, was also quick to respond with any questions throughout the project. They started the job two weeks earlier than promised, and finished the 10-day job in only 7 days. The crew building the deck were quiet and professional, respectful of our neighbors and our property gardens. I couldn't be happier! One item to note: as other reviewers have mentioned, there are a couple of things to be mindful of, with ALL contractors, not just this one. Communication is KEY. Make sure you know every little detail and do not assume the company knows what you want, and if there is anything missing in your contract - question it immediately. I did end up with a different railing than I expected, but realize that there was a miscommunication on both sides. I still love it! read more

I went back and forth about writing this review for two years. Every time I look at my kitchen, I feel regret that still keeps me up at night. I'm sharing this because I don't want someone else to go through what I did by hiring Remodel or Renew Home Improvement out of Worcester, MA. When I bought my home 10 years ago, I knew the kitchen would eventually need remodeling. I spent years planning and researching because I wanted a cozy farmhouse-style kitchen with character. My plan was to do most of the work myself and only hire someone to replace the cabinet under the sink and remove the dishwasher to add cabinetry. After contacting this company, the owner came out and convinced me that replacing only two cabinets "wasn't possible" and that I would be unhappy unless I remodeled the entire kitchen. I was told they could install larger cabinets for my tall ceilings, new countertops, flooring, repair the walls and ceiling, update electrical outlets, replace baseboard heater covers, and fix the subfloor issue causing the floor to crunch. The quote started at $42,000, then suddenly dropped to $32,650, which they described as doing the job "pro bono." As someone hiring a contractor for the first time, I judged their character wrong and I trusted what they were telling me and believed everything we discussed would be included in the contract. Unfortunately, that is not what happened. The owner, Mike and company rep Devyn, came out the following day and rushed me into signing the contract, stating that Mike was leaving for vacation and that if I wanted the work completed, I needed to sign right away and provide half of the payment upfront. Because of the pressure they created and the urgency they insisted on, I, a single mother/homeowner felt I had little choice but to comply, even though I would have preferred to take more time to properly review the contract. The cabinets installed are smaller than my original ones, leaving me with less storage space. The hardwood flooring I wanted for my 100+ year old home was replaced with floating floors that don't match the rest of the house because floating floors were the only option they gave me. The baseboard heater covers were painted so heavily that parts are now stuck together. The electrical work they indicated they could do because they have a licensed electrician was never completed. When I asked about it, I was told it wasn't in the contract, and I would have to pay their electrician separately. After pushing the issue, they only replaced a few outlets over the counters. The walls were never properly repaired and were just painted over, and the flooring problem they promised to fix also remained until I repeatedly insisted they come back. Even then, they acted like I was being unreasonable and told me it would be the last thing they would do and to lose their number. When they finally returned, they addressed the flooring issue and the painter skim coated and repainted a small section of only one wall. Now, two years later, the granite countertop over my island is leaning, and I've had to spend additional money fixing things they either skipped or did poorly. I paid over $32,000 which was almost 80% of my yearly income and ended up with a kitchen that feels like a cheap showroom install instead of the warm, character-filled space I originally planned. Ironically, if they had simply replaced the two cabinets I originally asked for, they likely would have received a great review. My advice to anyone hiring a contractor: Make sure every single promise is clearly written in the contract. Do not rely on the words they sell you to convince you to hire them. Unfortunately, this company talked a big game but delivered the least they could get away with. I hope sharing this helps someone else avoid the same costly mistake. read more

very happy with our end product, they have a knowledgeable crew and great customer service

I recently hired Remodel or Renew Home Improvement to replace my front and back porch. To my dismay it ended up being very disappointing. Only months after completing the work, I found the wood on the railings were swelling and cracking. I called, left messages, no response. I finally got through to them, they confirmed that I was still under warranty but had to talk with the owner to get repairs done. I contacted the name given Michael Christopher, and sent photos. He informed me that this was a natural occurrence and to sand and stain it. After attempting to sand the deep grooves remained. I again let him know of the severity and that I wanted them replaced. Again, no response. One last attempt was made and Michael said they would send someone out to see it in person. I have waited and waited. No one has called or come by. I am very disappointed in the company not responding to what should have been an easy fix. My reasonable request landed on deaf ears! I would definitely not recommend this company. Sad to see a company that doesn't have enough pride in their work to satisfy the customer. read more

Great company that listens to their customers. Quality workmanship and would hire them again! 5 Stars!

I would recommend remodel or renew home if you're looking for deck experts. We had a complicated project using a stamped engineering drawing and they were able to navigate the complications and produced a beautiful deck. Tim was responsive throughout the process, and I always felt my concerns were heard and addressed. read more

We hired Remodel or Renew Home Improvement out of Worcester, MA to build a screened porch. We provided detailed architectural drawings with easy access to our architect for questions and clarification. The company is apparently not capable of reading such plans much less building the design. Multiple ordering mistakes were made and there was little to no project management. There were long periods of time when the well-intentioned carpenters did not show up to work. We requested better communication regarding delays which never happened. Among other issues the resulting porch is fully 10% smaller than the plans called for (as well as what R or R bid the project for) and the roof line was not built according to plans (which will require us to pay for reconstruction). They never acknowledged their mistakes and failures and their offer of compensation was pathetic. This company may be qualified to pound out decks but our experience suggests they are not qualified to build a more complicated addition. Don't be fooled by their reassurances. read more

Update: These guys just sent us a threatening, borderline defamatory email requesting that we remove our perfectly factual review. And we discovered another important piece of the planned project, as shown in detailed drawings, that they failed to notice or complete. Be forewarned. read more

This company did an unbelievable job from start to finish. The deck came out great. The crew worked through the cold and delivered a great party deck! I can't say enough about how easy it was dealing with this team. read more

Company rep Devyn Shea came to our house to give us an estimate on removing a deck in our backyard and installing a new, much smaller deck/landing. Gave us a price ($10,200) and did some hard selling - trying to get us to agree/sign a contract right then and there. At one point I told him that I would let him know after I had spoken to my wife about it - she was elsewhere in the house - he informed me, "I can wait for you to discuss it with her." Um, no thanks, I'd like to discuss with her while you are not here! When I hesitated he said he would lower his price 5% (so down to $9690) but I knew I wanted to wait to get other estimates from other companies we had contacted. A few days later I contacted Devyn by email and asked if the new total ($9690) was still good and he said it was. In subsequent emails he mentioned the old price ($10,200) and when I asked what happened to the new/lower price he replied via email: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The state of MA allows us to give a discount/promotion on three conditions. One being that we offer it everyone, we can't discriminate. Two we give everyone the option to say yes or no. Three being we can only offer it once. That being said the total for the project is $10,200. However, I've spoken to the owner of the company already and we are not charging you the difference with materials having gone up. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ So they offer you a "deal" but if you don't accept it then and there, it goes away? Really deceitful business practices going on at Remodel Or Renew Home Improvement - they should change the company name to Remodel Or Renege Home Improvement! Devyn is a sleazy individual - I would not trust him to tell me the correct time of day and because he's working for the company, I can't say I would trust them at all. Oh yeah, I filed a complaint with the Massachusetts Office of the Attorney General (complaint #1163393) about the shady practices going on at RORHI - the person I spoke with about my complaint said she had never heard a ridiculous statement like "...we can only offer it once" - said it was a new one for her. I would avoid Remodel Or Renew Home Improvement - from my experience with them they are dishonest - I cannot imagine their work is anything to be happy about. There are LOTS of building contractors around - do some research, get several estimates and AVOID Remodel or Renew like two-week-old sushi! read more