I bought the $2k package which means I get treatment till it's gone. Which is great. But getting an appointment has been sooo frustrating. And worse, I can't seem to get anyone on the phone at the south Congress location. Since I signed up in Jan 2026. I've had two appts. Last one was Feb. next one is May! Because they are booked. I'd like to book a few appointments in advance so I don't get the dreaded "we are booked so it will be 12 or more weeks" message but so far that hasn't happened. I am happy with the progress of the two treatments but it's getting erased by not getting any response at my local studio. South Congress removery...please call me back. read more

I have bought 2 packages from them. Had no issues with the first however the second has been rough. I struggled to get an initial consult appointment due to a system error. Then struggled to get a first appointment. They never answered calls at my local shop. After finally getting an appointment, my second appointment was canceled by them however they made no effort to reschedule. I tried to call the shop but again no one answered. I called the 1-888 number and finally got a second appointment scheduled but when i mentioned all the issues i was having, it was ignored and i was talked over. They told me to just call the national line every time. They didnt comment on the system issue or the cancelation without rescheduling. I am going to use the last visits on the package i bought but will be looking for another company in the future read more

The entire staff at Removery has made the tattoo removal process easy and comfortable! Everyone is always extremely welcoming and takes the time to walk you through the session which I greatly appreciate. Parking at this location is easy and they have you in and out for your appointment quickly & efficiently! read more

Never give Removery your information. I went in to consult with them about tattoo removal. On the phone, they were dishonest about how many sessions it would take to remove my tattoo and finally, when pressed, confessed that it would take many more sessions (thousands of dollars to remove). But here's the thing, they message me constantly, every number I block and yet I still get messages from them. Never give them your information! You'll never get off their lists. read more

I initially started coming here when it was called eraser clinic, but as we know getting tattoos removed gets to be very expensive. I got the black Friday email and I called to see if I could pay for it over the phone due to me being unable to come in to store to do so in time, the guy I spoke to Logan(customer care team agent) told me there was absolutely no way that I could do that without visiting a location and basically told me tough titty... That left me with a sour taste in my mouth. But I decided to call back a few minutes later and Kelly from the customer care team told me of course they could do that and that she would love to patch me through to my local shop which is the one in South Austin... And then I got to speak to Amber (who I am already familiar with and know from previous appointments) so I was extremely excited to talk to somebody that was actually working at that location... And she got me all rang up with the AMAZING Black Friday special and told me to just call or text whenever I need to schedule my next appointment so I can speak directly to them. I couldn't of asked for better customer service after my first fluke today with the first customer care representative I spoke with. Kelly and Amber really outdid themselves and exceeded my customer care expectations... What a great team! I cannot wait to get my tattoo fully removed by them as they do an awesome job and go above and beyond for customer needs! I highly recommend coming here! I will also update my review throughout my sessions and the end of my removing journey... I can't wait for this thing to be gone. The picture I am showing has already had six treatments... But it is very very dense. read more

Removery Tattoo Removal & Fading - 6 treatments already done. - Tattoo Removal Near Me - Austin, Texas

Friendly staff, great location. Always informative about the procedure. Offers free one hour parking.

First appointment today 3/24. Karah did a great job going over everything before my first treatment. I was in and out in about 20min. The treatment was fast and pretty painless. So glad I did my research, read reviews, and decided to go to Eraser Clinic. Can't wait to have this tattoo gone. Looking forward to my next treatment in 6 short weeks Updated photos 10/27 after 6th treatment. read more

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I went in to remove my 3 tattoos, I've had about 4 sessions in another clinic. there were charging almost 3 times more than what I was used to paying from not 1 but 2 other clinics. At first I was like okay what ever; but when we were starting the process I felt like they didn't even know what they were doing ! I felt really uncomfortable and definitely would not recommend. It's all about the experience. read more

Prices went up after being acquired by Removery. Already had 5 sessions and part of my tiny forearm tattoo is still completely intact like when I first got it. The tattoo was $80 and I've paid over $600 for no progress. Other businesses provide faster removal at a lower price. read more

Removery Tattoo Removal & Fading - Tattoo Removal Near Me - Austin, Texas

Disappointed with the level of customer service with corporate. I feel like I was tricked into paying for full price package when I specifically asked if they offered discounts at other times/holiday specials. They told me no, come to find out Black Friday, 30% off. Also, the medical team told me that it was safe for me to get all my tattoos done at one time (88 square inches) without any internal care advice, just external post care. Then after my 2nd session, I started having trouble breathing, nearly felt like I had a heart attack or stroke, and been basically handicapped for months because I haven't been able to breathe, severe migraines, fainting. All this due to ink processing overloading my system/circulation. And when I mention it to the local branch and subsequently corporate, all they did was ignore my issue, didn't even apologize or offer any condolences, then stopped responding to my emails. read more

This was truly a pleasant visit. This was my first tattoo removal session and the they made me feel at ease and confident about my decision. The receptionist was very sweet and helpful and made me feel at ease. Amber was the technician who took care of me. From start to end she was just super pleasant, professional and assuring. After just the first laser treatment I feel my tattoo is almost gone. The procedure isn't very painful and quick. I appreciated the welcome and genuine vibe of the south Austin location. Highly recommend this place. read more

Removery Tattoo Removal & Fading - First session - Tattoo Removal Near Me - Austin, Texas

After being a client at 3 different tattoo removal clinics in Dallas and Austin area, I went into Eraser Clinic with some skepticism because of my lack of success with others. And I can say I was absolutely blown away by the Eraser Clinic team. Not only was the place incredibly clean and had the most modern technology, the team made me feel comfortable and actually listened to my concerns and worries. The session went incredibly well - not to mention, they knew how to remove the pain (as much as you can!). In particular Amber was a rockstar and she was so thorough. I walked out feeling like I had actually a treatment that would work! I cannot wait to get my tattoo removed and be finished but so glad I found this awesome team! They rock! read more

I started going to the Eraser Clinic a few years ago and am now a repeat client. I am always so impressed with the level of care they provide each time i come in for an appointment. Not to mention they go above and beyond to try and make a not so enjoyable experience as tolerable as possible. The office is clean and welcoming and the ladies at the South Austin location are AMAZING. They are extremely accommodating and make sure you have everything you need. The aftercare kit they put together for you to take home after each session is amazing and they even wrap me up and send me home with an ice pack. I highly recommend the Eraser Clinic to anyone looking to remove a tattoo. read more

My girlfriend and I had back to back appointments today. Erin did our treatments today and she was super professional... she was thorough and explained the whole procedure from start to finish. The gal at the front desk who checked us in and gave us our paperwork was super nice and told us about their new Round Rock location opening soon that we are super excited about since we live up North. The only bad thing about this place is the parking was tough. We found a place after making a few laps around the parking lot. The building has a shared bathroom which was super clean. While you're waiting you can grab a water or soda from the mini fridge. The check in and check out process was a breeze. They got us set up for our next appointments and sent us on our way with a great goody bag with all the supplies we need to take care of our removed tattoos. I really liked how Erin took her time on each one of us. They offer packages at discounted prices and will refund you your money for the remaining appointments if your tattoo gets removed before then. I will definitely recommend this place to others who are looking to get their old ink removed! read more

Removery Tattoo Removal & Fading - Tattoo Removal Near Me - Austin, Texas

This used to be Eraser Clinic and they have been merged with Removery; I was an Eraser Clinic client and dealing with Removery has been an awful experience so far. I paid for a package with Eraser Clinic that included multiple treatments and only completed 2 or 3 of them before Covid-19 became a problem. I waited for awhile thinking I'd use the sessions once it was safe to go to non-essential medical appointments again, but now that it's obvious that isn't going to be for awhile I called to get the remainder of my un-used session payments refunded. Removery, a company that has performed no service for me and only has me as a client carried over from a prior company, to whom I owe nothing, has said they're not willing to refund the remainder of my sessions. I'm not confident going into a medical facility for something non-essential like tattoo removal right now, but even if I was, I know nothing about this new company and I didn't make any kind of agreement with them, and yet I'm now out a few hundred dollars just because they merged with/bought Eraser Clinic. The receptionist I spoke to said they would have a manager reach out to me but that it might take A WEEK. Sad to see they're giving such little priority to clients of Eraser Clinic, and not a good look for a new Austin business. The receptionist mentioned they've been getting a lot of refund requests lately and management has told them to deny them as a blanket policy, so if you're in the same boat as me and you're interested in organizing legal action against Removery / what's left of Eraser Clinic, feel free to contact me. read more

Staff is very nice, but their machines are put at a lower power, therefore making it necessary to go way more than necessary. Multiple treatments makes no difference. read more

Update: Amber is really amazing! Our session today went really well. She has great bedside manner and made me feel really comfortable. Here's to hoping my ink will eventually be gone! read more

I highly recommend this place! I just went for a consultation yesterday. I have several tattoos to remove so I wanted to find the best and looks like I did! Fair prices, especially for the amount of coverage I need. They were so friendly from the moment I walked in. On time, professional and answered all my questions thoroughly. I can't wait to get started! read more

Don't be 10 minutes late. I drove over an hour to get to my appointment and was told they were so booked they didnt have time for me being 10 minutes late (traffic). If you have issues or get caught in traffic so help you. I would change companies if I wasnt already half done getting my tiny tat removed. Very unacomodating and unprofessional go elsewhere. read more

My first few appointments here went great. I felt like we were making progress and from what I was told, it would be a long process. When I went to the last appointment of my package, I was very disappointed. On my 6th appointment, there was hardly a difference from my 3rd appointment to my 6th appointment. I made my concerns aware to my technician after my 5th appointment. I felt that the last few treatments the laser was lowered. There was hardly any redness and no healing time. On my 6th appointment, I brought my boyfriend so he can see how everything works. During my appointment, I informed my technical that there hadn't been much or a change. She looked at my tattoo and said: "You just need to purchase another 6 visits, that'll be good." She repeated that statement about 4 or 5 times throughout my short visit. It felt like they were more concerned about getting money and selling packages, instead of properly addressing the client's concerns. Extremely disappointed. I went to a different place, the treatments were much more intense, with way better results. read more

I always - yes, even when I got it - hated a tattoo on my midriff; it looked like a vagina-rose birthday cake... that's my best description. The design just didn't come through. I found a Groupon for Eraser and decided, eh, whatever, let's finally get rid of it. The Groupon didn't go very far; removal is expensive, almost $200 a session (and only a little less if you buy a package, which is advised). It also took a while, over a year in my case. The shadow of my vag birthday cake remains because it was lifted enough to make me happy; I said, this is good enough, let's move on. I was told it would take X number of sessions, and then it was a couple more, and it still wasn't fully gone... I was over it and fine with the progress that had been made. I'm not mad about this guesstimation, though; you can't really tell how long it'll take to lift ink out of someone's skin. The process hurts significantly more than getting a tattoo. The lasers are like fiery rubber bands snapping against your skin, and it will look gnarly after you're done; I had bleeding and blisters sometimes, for days, and other times it was fine the day after. If you can, plan to have someone else drive you to/from so you don't have to drive yourself home in excrutiating pain (it's worst right after you leave). However, the staff is AWESOME - some of them have also undergone the process so they get it. The majority of them are friendly and personable (they're nurses with special certifications) and super attentive about answering questions and doing follow-up. They also ask if you're doing ok and want to take breaks. Definitely take them up on the offer to hold a squeezy toy; you'll need it for the five minutes of pain. This is a whole medical procedure basically, so just be prepared to follow instructions. Otherwise, grab yourself a lollipop while you wait and get your blights erased! read more

I am currently in the process of getting 3 separate tattoos removed at Eraser Clinic. The staff here is friendly and knowledgeable about tattoo removal. The pricing is very competitive and booking an appointment is super easy. I would definitely recommend this place to friends. The office itself is very nice and they offer an assortment of drinks. They also give you all of the items that you will need for after care. read more

It was difficult to find this place. They have a street sign but it's too small for frontage road. There are two buildings. Go to the building with a wooden pedestrian bridge under the big trees. I started my tattoo removal in a different state and was told I should be done after two more treatments. However the technician at this place said it would take 6 more treatments. I think they use the lowest strength to stretch the treatments. My treatment took two minutes. My skin did not blister like the other treatments. read more

5 stars Knowledgeable and friendly staff. Every step was explained well and treated with respect and care. Quick and easy process! Thanks! read more

As usual every time I go in here it is such a great experience. Everything is always clean and the equipment is up to date. Everyone there is always so nice. Thanks amber for your help today. Your were awesome as usual! read more

Another tattoo removal treatment on the books with eraser clinic and I'm so glad they're taking care of me and removing all my tattoos. They have a great staff!! read more

I started laser treatment removal in Austin at the Eraser Clinic in 2017. The staff has always been very friendly and helpful. They told me in the beginning that it would be between 5-10 treatments, and they were right. I have had 6 treatments, and the tattoo is gone completely in some areas. Hopefully it will be 100% gone in a few more treatments. I need to mention that I had 15 colors in my original tattoo - which hasn't helped my case. But I am very satisfied with the results thus far, and would definitely recommend Eraser Clinic! read more

I have debating for years on when and how to remove an unwanted tattoo. I found the Eraser Clinic by word-of-mouth. I just finished my 3rd treatment, and excited every treatment i receive! I can definitely tell the difference. Their equipment is top notch, as well as their knowledge and customer service! Highly recommended! read more

The employees who work here are so nice. It's not fun to have a tattoo removed but they make sure you're comfortable every step of the way.

Always a pleasure visiting this place. Pain is minimal and they are always friendly. The place is clean and they take pride in that.

This was my first experience having laser tattoo removal done. I was impressed with how thorough Karah was before proceeding. Before the actual laser process she used a cryo machine to spot numb the area. It helped lessen the sting of the laser! I won't lie to you though, it's true what they say, the removal hurts worse than the actual tattoo lol so be sure to take some ibuprofen before and go to your happy place!! Karah was very detailed in her removal and I cannot wait to see the results in 6 weeks. For 3 inches of removal it only took minutes thank God. Hopefully the black ink will be faded enough in one session for my tattoo artist to redo and complete a large rib cage piece I started 11 years ago! I will be back if I need another session. Highly recommend. Their prices aren't bad either and they honored the Groupon price I mentioned without needing to purchase through Groupon. read more

Maya was wonderful!! 3rd session and doing great :-)Go see them you wont regret it ! I love all the extra care you recieve ( squeeze balls, lollipops, drinks and a care package) read more

Removery Tattoo Removal & Fading - Tattoo Removal Near Me - Austin, Texas

The team at the South Austin location is great! Everyone is friendly, informative and patient. I've had 3 treatments so far and pleased with the progress. The laser technician is very thorough and clear on how many treatments she predicts that I need. I've been putting off removing a tattoo for some time bc I was nervous about the pain and time, but now wish I started this process sooner! read more

The ladies are professional and warm and welcoming. They are very patient for the most difficult parts and are encouraging. The facility is immaculate. I have seen better results than I expected in such a short time. Overall, I am extremely happy with my decision. read more

I was 1000% specific on my phone call. Please do not excuse or cover up blatant incompetence- it is poor form. ----- Dont know if anything will change but the ownwer took the time to call and apologize. Good move! ------- Told them it was to remove permanent make up. They give me an appointment. I get there and they say they do not remove permanent make up. Beware of incompetence. Was given a cold cup of coffee. Terrific hospitality. read more

I'd been wanting to get an embarrassing tattoo removed for a while, but was nervous about a couple of things- like the pricing, scary stories of scarring & bad work from fake 'professionals', & how painful I'd heard it would be. After a concise consultation with the friendly staff (just two days after I called to make an appointment!), I felt so comfortable with them to start the removal process with them that same day! The pricing was reasonable, staff was very knowledgeable & made sure I was comfortable & knew everything I wanted to about the process, and they applied a freezing cryo-treatment to numb my skin before starting. I am very pleased with my first treatment- the process took less than a minute on my small tattoo, was significantly less painful than getting the tattoo was, and the results have been great so far. Would definitely recommend & will be returning in a couple weeks! read more

First, let me advise everyone to read the below reviews.  Yelp has its own formula for calculating the "overall," and it seems perplexing that so many bad reviews are below, but they have an overall 4.  There are a lot of reasons to avoid this place, and I will try to be brief. I started my tattoo removal journey with Eraser (which is now Removery) in 2018.  The tech told me she believed I would only need six sessions.  It's now almost the end of 2020, and I clearly need 6-10 more.  As a side note, they tried to blame me for how long it was taking, but as far as I can recall, I went in as scheduled except when they canceled due to COVID.  I am not clear if I even got all six (though they requested more money) because they have only provided 5 photos and I have lost track over the course of over two years.  So, count your paid for sessions carefully.  They do not provide any pain relief -- not even topical, and this is a very painful procedure (take a look and you'll have an idea).  I highly recommend going somewhere that can give you some sort of a block. Find a facility with a doctor on sight or a PA. As for my treatment, midway through, they got a new machine, which they told me would cause "pinpoint" injuries.  Instead, it looked like the attached (not at all how one would describe "pinpoint").  They maintained that this was a "normal" reaction at the time.  My good friend-- a doctor at a medpa-- did not agree that it was "normal" at all.  He immediately wrote me a prescription.   In spite of them assuring me that this was "normal," they canceled my next appointment (in August) because they said it was not healed.  I came in October-- and they told me it is STILL not treatable because their was still damage from the totally "normal" treatment back in June.  I now have to worry that I will be stuck with a half removed tattoo.  f this picture doesn't scare you off, you should also know that they told me they would honor pricing but did not.  Their excuse was they didn't have "access" to the pricing.  In my opinion, this company is both unscrupulous and dangerous.  People warn you not to bargain shop for your tattoo.  The same is true of your removal.  I would avoid Removery at all costs read more

Removery Tattoo Removal & Fading - This wouldn't post with my review, but here's what removery did to me. - Tattoo Removal Near Me - Austin, Texas

I made a yelp just to give this place the review they deserve! I went in for a consultation not knowing what to expect and very nervous. The staff is very calm and patient, and answered all of my questions and concerns. The office is incredibly clean and professional. The prices were much less than what I was expecting. I got a package for 12 sessions, which saves hundreds in the long run. I'm on my 3rd session and my tattoo has faded NOTICEABLY. I honestly can't believe it. My tattoo was very dark and intricate so I thought it would take a lot more time to show any progress. I won't lie- the laser hurts like a b****! They do numb the area with cold air to help. It kind of feels like a thousand rubber bands snapping you at once and makes a loud crackling noise. However....totally worth it. They also give you a "check-up" phone call the next day to make sure the healing process is going well. I hope to post my pictures soon once my regrettable tattoo is gone. Thank you for everything you do! read more

Chose Eraser Clinic after seeing a ton of awesome reviews online and a bunch of before and after pictures. Had my first tattoo removal treatment today with Marilyn at Eraser Clinic and I'm already impressed! First I was surprised at how soon I was able to get in, they called me within 30 minutes of my online inquiry yesterday and they had me an appointment for a free consultation the next day, and to my surprise I was able to get my first treatment at the same time! Marilyn was so friendly and super great at explaining the process to me. Also, nice cozy office as well! read more

I've had a great experience so far at Eraser. the staff is friendly and professional and I'm excited to get this tattoo finally GONE! Scheduling is easy and convenient which is also a huge help. read more