I needed a new mattress, my daughter is visiting, so I took the leap and bought a new mattress and…read morebox spring. I went with the most expensive mattress and plush. Since I've had 2 back surgeries, I need comfortable. I'm pleased to say that I'm very happy and satisfied with the quality. A 12 warranty doesn't hurt at all!

Bought our mattress and frame there. We liked the fact that there was no sale or gimmicks to get…read moreyou to buy their mattress. Our salesperson was knowledgeable and helpful. been less than a week since I received my mattress, but love it so far.

Owned by the same family for more than 100 years!!! Great…read more service .. pretty good selection. I will shop there before I will go to Knorr young online businesses.!!

Terrible service!!! Received damaged furniture and they will only repair and not replace it!! I…read morethought I was buying new furniture, not damaged and repaired furniture. They wanted to charge me to return it. Buyer beware- look over your furniture before you receive it or pick it up!

BUYER BEWARE We…read morepurchased a $2,300 refrigerator from Cabin Hill, our 4th appliance from them in about 6 months. We chose this long-standing, locally owned business because we believed we would receive reliable service and accountability. We also purchased the extended warranty on every appliance we've bought there. We were sold a defective product. Just over a year in, the freezer failed. We are now over two weeks without a functioning refrigerator, including through Thanksgiving. We lost hundreds of dollars in food and had to cancel holiday plans with our family and grandkids. The service technician spent over an hour diagnosing the issue and informed us that we had one of the most serious problems a fridge can have: a refrigerant leak, which rendered both the freezer and refrigerator unusable. We were told the repair would take nearly a full day and had to wait over a week for the appointment. After over 5 hours of work during the repair we were suddenly told that the refrigerator could not be fixed and we would need a full replacement. This was especially frustrating because just an hour earlier we were told that everything looked good and the repair would be finished soon. Instead, they said GE, not Cabin Hill, would be handling the replacement process. We didn't buy from GE; we bought from a local store expecting local support from their in-house service department. That expectation was a major factor in choosing this supposedly "mom and pop," 100-year-old business. What happened next was even more disappointing. I called today to speak to an owner, hoping that someone with actual decision-making authority might help our family. I was told an owner would return the call. After hearing nothing for 3 hours, I called again and was told the owners are never there. I was then transferred to a supervisor, who later identified himself as the highest-ranking employee on site. This supervisor was dismissive, offered no empathy, and provided no solutions. He repeatedly talked over me, refused to provide his manager's contact information, and would not pass our concerns to anyone above him. He hung up on me three times. I never yelled or swore; I was simply trying to get help. Am I frustrated? Yes. Did the arrogance, disrespectful tone towards a woman, and abrupt hang-ups escalate that frustration? Absolutely. We now have: A barely one-year-old refrigerator with catastrophic failure No usable fridge or freezer Hundreds of dollars in food loss A disrupted family holiday "Double coverage" in warranties that have produced no meaningful support A business passing everything off to GE, despite GE not being the retailer The most disturbing part is the complete lack of compassion, accountability, or willingness to connect us with an actual decision-maker. The supervisor claimed to be "in charge" but refused to share who his own boss was or how to contact them. Each time we asked, he hung up the phone. We expected much better from a company that presents itself as a caring, community based operation that has served our region for generations. Our initial experience, including excellent delivery staff was exactly what we had hoped for. But when it mattered most, that level of service disappeared completely. We have contacted the Better Business Bureau, and the Attorney General. People deserve to know the reality behind the reputation. This has been the worst customer service we have encountered, and the overall experience has left us feeling deeply uneasy about how this company does business. Proceed with caution. **The reply on GOOGLE by the business is not by an owner, as they are not involved with the business as we were told, and is not factual, see above. If it was, we wouldn't be here. Plus we called GE directly today 12.9.25, since we have heard nothing yet, and they had no idea about this issue, so more untruths. They also wondered why Cabin Hill was not handling this for us, and told us the tech cut the line too short and this is why the repair could not be completed. Lies upon lies so far. Shady stuff here folks.

They offer a decent service the owner demonstrates a willingness to work with you. Not perfect but…read morebetter than the big box stores.

Wish I could give a zero rating for delivery service. I have been waiting almost 2 months for 2…read morerecliners. You have my money, I'm 79 sitting on the floor waiting. This cannot go on. Respectfully, Betty Wyman of ligonier P.s. never again

great service, great pricing, would give 5 stars just closed at times when hours open are posted…read more great exp, great people, quality furniture at great prices!!! def would recommend !!

Excellent service. Wonderful staff. So easy to work with. Would definitely go back. Good prices and…read morefree delivery!

Going out to shop for furniture on SATURDAY, our day off, only to learn that our top choice to look…read moreat is closed on the weekend. We won't be taking time off of work to shop here. What a disappointment. Guess we will spend our $5K budget elsewhere.

So far so good. We ordered our bed and box spring. It comes on the 21st of this month, March…read more I will update as time goes on.

We purchased a new queen mattress over a year ago and it's been great! The mattress was made on a…read moreMonday and delivered on Wednesday! The quality is great, very comfortable and no issues! The Parkers Jeannette PA

I bought a new GE wall oven, that was installed November 20th. The glass door shattered November…read more28th, still waiting for service. They have given me every excuse possible. The service is terrible!!!! Gary Erb

Been waiting three weeks to get my dryer repaired they do not service what they sell very quickly…read more very very very very very very very very very very very disappointed!