Customer service!! I called with some questions. Chuck was…read moremore than informative and helpful! He even called a neighboring location to help me with my decision. In a time where great customer service is hard to get.. this man actually cared about helping! I will definitely be using this business for my next mattress purchases! Thanks Chuck!

Please do yourself a favor, if you are in the market for a new Mattress.Go see Chuck at the Latrobe…read morestore! I promise you will not be sorry! He took the time to find the right mattresses for our family. Everyone is happy with their new bed! Treat your self you will not be sorry:)

I needed a new mattress, my daughter is visiting, so I took the leap and bought a new mattress and…read morebox spring. I went with the most expensive mattress and plush. Since I've had 2 back surgeries, I need comfortable. I'm pleased to say that I'm very happy and satisfied with the quality. A 12 warranty doesn't hurt at all!

Bought our mattress and frame there. We liked the fact that there was no sale or gimmicks to get…read moreyou to buy their mattress. Our salesperson was knowledgeable and helpful. been less than a week since I received my mattress, but love it so far.

Owned by the same family for more than 100 years!!! Great…read more service .. pretty good selection. I will shop there before I will go to Knorr young online businesses.!!

Terrible service!!! Received damaged furniture and they will only repair and not replace it!! I…read morethought I was buying new furniture, not damaged and repaired furniture. They wanted to charge me to return it. Buyer beware- look over your furniture before you receive it or pick it up!

Dryer would not start found a fuse that seemed bad. Went in and the parts counter fella had a…read morereplacement for me before I could even show him my model number. And then he said "also check this ..", which was key because I did check that, and it revealed a bigger and more serious problem. So back I go and they had that part as well! They gave me a bit more advice on it, and I went home and now I have a working dryer :-) And I know a good deal more about how this machine works. Stellar service!

BUYER BEWARE We…read morepurchased a $2,300 refrigerator from Cabin Hill, our 4th appliance from them in about 6 months. We chose this long-standing, locally owned business because we believed we would receive reliable service and accountability. We also purchased the extended warranty on every appliance we've bought there. We were sold a defective product. Just over a year in, the freezer failed. We are now over two weeks without a functioning refrigerator, including through Thanksgiving. We lost hundreds of dollars in food and had to cancel holiday plans with our family and grandkids. The service technician spent over an hour diagnosing the issue and informed us that we had one of the most serious problems a fridge can have: a refrigerant leak, which rendered both the freezer and refrigerator unusable. We were told the repair would take nearly a full day and had to wait over a week for the appointment. After over 5 hours of work during the repair we were suddenly told that the refrigerator could not be fixed and we would need a full replacement. This was especially frustrating because just an hour earlier we were told that everything looked good and the repair would be finished soon. Instead, they said GE, not Cabin Hill, would be handling the replacement process. We didn't buy from GE; we bought from a local store expecting local support from their in-house service department. That expectation was a major factor in choosing this supposedly "mom and pop," 100-year-old business. What happened next was even more disappointing. I called today to speak to an owner, hoping that someone with actual decision-making authority might help our family. I was told an owner would return the call. After hearing nothing for 3 hours, I called again and was told the owners are never there. I was then transferred to a supervisor, who later identified himself as the highest-ranking employee on site. This supervisor was dismissive, offered no empathy, and provided no solutions. He repeatedly talked over me, refused to provide his manager's contact information, and would not pass our concerns to anyone above him. He hung up on me three times. I never yelled or swore; I was simply trying to get help. Am I frustrated? Yes. Did the arrogance, disrespectful tone towards a woman, and abrupt hang-ups escalate that frustration? Absolutely. We now have: A barely one-year-old refrigerator with catastrophic failure No usable fridge or freezer Hundreds of dollars in food loss A disrupted family holiday "Double coverage" in warranties that have produced no meaningful support A business passing everything off to GE, despite GE not being the retailer The most disturbing part is the complete lack of compassion, accountability, or willingness to connect us with an actual decision-maker. The supervisor claimed to be "in charge" but refused to share who his own boss was or how to contact them. Each time we asked, he hung up the phone. We expected much better from a company that presents itself as a caring, community based operation that has served our region for generations. Our initial experience, including excellent delivery staff was exactly what we had hoped for. But when it mattered most, that level of service disappeared completely. We have contacted the Better Business Bureau, and the Attorney General. People deserve to know the reality behind the reputation. This has been the worst customer service we have encountered, and the overall experience has left us feeling deeply uneasy about how this company does business. Proceed with caution. **The reply on GOOGLE by the business is not by an owner, as they are not involved with the business as we were told, and is not factual, see above. If it was, we wouldn't be here. Plus we called GE directly today 12.9.25, since we have heard nothing yet, and they had no idea about this issue, so more untruths. They also wondered why Cabin Hill was not handling this for us, and told us the tech cut the line too short and this is why the repair could not be completed. Lies upon lies so far. Shady stuff here folks.

Here we go......ordered 3 bar stools (small items) on 7/8/26, had to pay full amount, employee…read moresaid they'd be in 5-7 days or 5-10 days, today is one month. Called store on 8/5 and employee said he'll talk it w manager today, well no word from him, called back today, 8/8 and he said Manager coming in today and I'll talk to him. Absolutely ridiculous! Course you have to pay in full, so they can use our money for a month, have no answers and play games with you! This is my first purchase with this company and reading the reviews seems like this delay is a standard procedure! 6 Negative reviews out of 8, add mine = 7 Negative reviews. Pitiful!

Wish I could give a zero rating for delivery service. I have been waiting almost 2 months for 2…read morerecliners. You have my money, I'm 79 sitting on the floor waiting. This cannot go on. Respectfully, Betty Wyman of ligonier P.s. never again

Excellent service. Wonderful staff. So easy to work with. Would definitely go back. Good prices and…read morefree delivery!

Going out to shop for furniture on SATURDAY, our day off, only to learn that our top choice to look…read moreat is closed on the weekend. We won't be taking time off of work to shop here. What a disappointment. Guess we will spend our $5K budget elsewhere.

Searched all over to find a mattress. After looking everywhere for reasonable prices, I found OMF…read more After 2 visits, we decided on the plush queen mattress with a pillow top. Comes with a warranty for 10 years. I made the correct decision!

We purchased a new queen mattress over a year ago and it's been great! The mattress was made on a…read moreMonday and delivered on Wednesday! The quality is great, very comfortable and no issues! The Parkers Jeannette PA

Our experience at Krisay's was not only helpful but also empowering! Ernie, the man who helped us,…read morewas kind and patient- we left with the parts and the know how to complete our DIY dryer fixing adventure. I recommend going to Krisay's for parts and advice over any chain hardware/appliance store in the area. Thanks again, Ernie.

Arrogant owner delivering damaged goods and paid through govt program. Scammers. Refuse to square…read moreup. Notified govt agency of the corruption. Hopefully they won't get a mew contract to screw people over

Bonnie and the staff were experienced and very accommodating. They offered us the right package…read morefor our temporary requirements. The furniture was exactly what we needed for our 6 month stay in an apartment. The prices were also very reasonable.

I'm helping a friend get settled after divorce and was looking for a cost effective way to get a…read morenew place furnished. After googling, I found this place. I reached out via the phone and spoke with Bonnie to inquire more about them. I then reached out via FB messenger to see if certain pieces were still available and she was so accommodating and helpful. Yesterday we stopped in to check out some pieces. Bonnie and the gentleman there were both so kind, helpful and understanding. They couldn't have been any nicer. They have a huge selection of furniture, both new and used to choose from. You can rent or buy. A lot of furniture at more "typical" stores right now is on back order which isn't always ideal. Some of the used furniture is in better or worse condition than the next which is to be expected since they can't control how someone cares for the furniture they are leasing. The location was easy to get to with a great parking lot right next door. The space itself was immaculate. Everything was clean and easy to see. They explained how they thoroughly cleaned the each item they lease when it gets turned in which makes me feel much better about buying used from them versus elsewhere. It's definitely a great place to check out if you're in the market for new furniture!