I agree with Wendy M. "This community is for patients…read moreneeding skilled rehab or a loving forever home. The team members always work together, with their best efforts to provide a clean, healthy and loving environment for your loved ones! Go tour and you'll know what I mean when I say it truly feels like home! Kudos team at the Heights of Huebner!" They are amazing! I cried when I had to leave. Wendy hit the nail on the head. She could not have said it any better. Donna M

My mother was encouraged to come to this facility to recover after knee surgery. She was told she…read morewould get excellent care here and that there were nothing but strong reviews. We didn't have that experience at all. The rooms were small and shared. My mother's roommate said that she had been waiting for batteries for her tv remote for 4 hours and that the tv was stuck on sports and on a high volume. She was still waiting for a walker as she had already been there for a couple of days and had asked for bedrails but they would not be there for a few more days. She also mentioned she had been waiting for hours for pain meds. When my mother asked about bed rails they also said it would be three days before she would have them. Upon arrival in her room there was a pair of dirty socks on the nightstand and a nebulizer that had a used mask and medication. We pointed it out to the staff and they shrugged and left them where they were found. My mother was in pain and we asked about medication. They offered Tylenol around 7pm and we had to request an ice pack for her knee. We asked about her evening meds and they said they hadn't received anything- we were concerned because my mother is diabetic and has other health conditions that require regular medication. The staff seemed unconcerned and dismissive. We received a call from my mother at 1:30 AM that there were bugs crawling on the walls, the room was hot, and they had not provided her with pain medication or another ice pack. She felt feverish around 3:00AM and we went to the facility and they hesitated letting us in as hours of visitation are only 8am-8pm. They had the nerve to tell my dad that my mom did nothing but complain. We were shocked at the lack of compassion. We felt so sorry for the people who rely on this place for rehabilitation and also for their long term residence. We strongly ask case managers who recommend this place to actually go visit and see where they are sending patients for rehabilitative care.

This place is not properly staffed. You will wait forever when you press your call button. And be…read moreprepared to stay on top of them if you want good quality care. My husband had horrible care until I got admin involved. The communication between staff is horrible.

How this facility is rated 5 stars is beyond me. First the patient ratio is 19 - 1 meaning there…read moreis one CNA and Nurse to one 19 patients and one person passing Meds to an entire floor. BUT they do have plenty of directors who sit in their offices all day and do what they can to keep beds full to keep the this facility open. I'm not sure why they have a hospitality director all she does is sit in her office all day and all they do is decorate the building to show that they have activities. ( they do not). Seriously a secretary could do this. The rooms need serious rehab. Our sink kept leaking down and all over the counter, the light over the shower was flickering, underneath the beds were extremely dusty they had painters tape holding up cabinet doors that needed hinges, and tape holding up the light fixture above the bed ( yeah that's safe) . The door for the bathroom would not stay open and I had to prop it open. The building had limited access. If one wanted to sit on the patio on the first floor, one would have to walk to the back of the building to access it vs using the sliding door that is there. Meaning one would have to manage the sloping parking lot and uneven sidewalks. They have patios on the 2nd and 3rd floors but, they are locked and patients are unable to access them. PT/OT could use a lot of improvement beginning with the room. It's it is extremely hot and the equipment is old and not complete and dirty. Rarely did I see where therapists sanitized between patient and when they did. They used the hand sanitizer to clean them. I'd expect one if not several patients to experience some type of fungal infection. The staff is immature and therapy is very ineffective. They do the minimum standards as required my CMS and Medicare to get patients barely mobile and out of there. The nursing staff is great but overwhelmed. They need at minimum 2 nurses and 2 CNA to be able to meet the needs of the patients. Instead this facility has so many directors, that If they omitted some of the directors they could afford to hire more nurses, repair the building properly. This place will also take Anyone. And I mean ANYONE there was a patient that was memory care that was next to us that would sundown at 3 am and would Wake up screaming , this waking all of us up. But instead of suggesting to his family he'd be best suited for skilled nursing was kept there. He was in therapy with my mom and began to cry once they got him on the elliptical. There was another patient that was a mental health patient that would throw feces and food all over and he was finally discharged from the facility once he punched a PT and was arrested. AGAIN THEY WILL TAKE ANYONE. These types of patients will take away from others who truly need the care. Don't be fooled by the Starbucks in the lobby ( to which they always run out of inventory) this place meets minimum standard. Don't send your loved ones here. I hated Remington but it's a lot nicer than this spot plug the ratio of patients to nurses is 15-1. So it's a tad better.

My mom seems to be taken care of well. However, I have some concerns were zi need to talk to the…read moreDirector of Nursing. I have called, lefta message with my number asking for her to call back and I hear Nothing!!!

DO NOT SEND YOUR LOVED ONE HERE! From the time my mom got here..shes had her cellphone stolen a…read moreclock stolen..her personal blankets stolen or "lost" and the major one is her teeth...then they put in someone else's in her mouth!!!! My mom had her name engraved in hers...these that were on her bedside were not engraved. They used some random teeth they found! You think they would reimburse? No...as with her cell phone I would have to buy a new pair then they MIGHT reimburse...dont send anyone you care about here

This is such a wonderful place. My wife found this place after long hours, days, of researching…read more This place is a complete change from where she was staying before. The rooms are clean. My wife's grandmother smells nice. There are nurses constantly checking on her and they are very informative. My wife and my Mother in law asked me to sit in with them for a meeting they have every three months. I did not speak much. I just listened to the nurse and the head administrator explain how things were going with her grandmother. Medications she's taking, her progress, etc. I am relieved. My wife had been stressing about finding a good place for her grandmother. So if she's stressed, well all the husbands know, than I'm stressed. Lol. Anyway, this place is full of life. I started to take pictures, but I was not allowed to take pictures of the residents, I was told by a nurse, but they had no problem with me taking pictures of anything else. It was for the protection of the residents, which I totally understand. Good for them, protecting the identity of the residents. Everyone there seems so happy. They even have a beauty salon in the home!!! They have activities and they encourage the residents to do whatever they want. They don't force them, they let them go at there own pace. I am relieved. When I saw grandma sleeping, snoring, lol, I knew everything was going to be alright. Oh and I asked some questions about employment tenure. Almost all of the workers there have been working for the nursing home for 10 years+! That's a great sign, because you don't stay at a job that long if your not happy. Thank you for taking care of our grandmother.

This place is wonderful. It is definitely an older building but the great staff more than makes up…read morefor it. From Administration to Nursing to Maintenance Staff, everyone is helpful and kind. The facility is always clean and a great effort is made to make sure the residents are happy and well cared for. I definitely recommend this facility as it gives you peace of mind knowing your loved one is in great hands.

32 minutes agoNEW If…read moreyou care about your loved ones health, do not bring them here. The lack of care is unbelievable! My father laid in his soiled bed for an entire day not once but twice that I know of. We filed complaints and it continued to happen. The final straw was today, I walked in and the stench was horrible. I asked my father if he advised the nurse Yvonne that he needed to be cleaned and his bedding changed. He said he did and she never came to clean him or change his bedding. It wasn't until I came to visit and ask one of the nurses to have someone come clean the room and bathe my father. She changed the sheets but did not change the pillow cases or collect the trash or empty the urine bottle. I then escalated the issue to management to discuss the various issues that my father was experiencing. I was told by Adam that they didn't have time to speak about the situation. I was then asked to leave the property.i wasn't even given the opportunity to say good bye to my father. I feel helpless. If you need to file a complaint, please contact the following. Health Care Facilities RegulationFile a Complaint for a Health Facility File a Complaint for a Health Facility How to File a Complaint Any person having knowledge that substandard care has been provided by any of the health care facilities regulated by the Health and Human Services Commission may file a complaint. Information to Supply When Making a Complaint Your name, address and telephone number. Every effort is made to protect your confidentiality; however, we must provide this information if requested in accordance with the Public Information Act. Or, you may make a complaint and remain anonymous. The name, address, telephone number and date of birth or age of the patient(s)/client(s) referenced in the complaint. Date(s) of incident(s). Specify all facts directly related to the incident(s) being reported. How to Submit a Complaint Against a Regulated Health Facility Complaints may be mailed, faxed or delivered by phone via the complaint hotline, except for a complaint against a licensed abortion facility. Complaints against abortion facilities must be in writing and may not be anonymous. Submitting a Complaint Against Healthcare Facilities (Except Substance Abuse or Narcotic Treatment Facilities) This includes: abortion facilities, ambulatory surgical centers, birthing centers, community mental health centers, comprehensive out-patient rehabilitation facilities, crisis stabilization units, end stage renal disease facilities, freestanding emergency medical care facilities, hospitals, out-patient physical therapy, portable x-ray services, rural health clinics, and special care facilities. Complaint hotline: 1-800-458-9858 Option 5 Email: hfc.complaints@hhs.texas.gov Fax: 833-709-5735 Mailing address: Health and Human Services Commission Complaint and Incident Intake Mail Code E-249 P.O. Box 149030 Austin, Texas 78714-9030

My niece has been at this place for 5 years, and most of the patients, CNAs, and nursing staff are…read moregone. The patients died of COVID so goes the story, the CNAs quit or were fired for whatever reason the Administration felt to choose on that particular day. I can't speak for the nurses because there is a handful left from the original group, they tried or at least it seems like they do. During the pandemic, we were not allowed to visit our niece, I used a window to keep in touch so that she knew we were still around. Yet the negligence of these people left her with her left leg bent at the knee whereas before she had both her legs straight and could be seated to take her out for fresh air. Another sister and I have pictures of how careless the ownership, administration, and staff disregard not only the patients but the patients' relatives as well. They walked around without acknowledging anyone! I have seen some of the case workers' and higher-up administration offices' furnishes and they look more like a high-end surgeons' office. It started very well, they had 2 CNAs, therapy (they help move and lift) patients, housekeeping, and physical therapists. At times there was a nurse supervisor, 4 nurses, and enough CNAs for however many patients each hall had. Now depending on the day, time of day, and week, there may be 1 or 4 nurses and 2 CNAs, and during the weekend, if luck should have it, 1 CNA for 4 hallways, more than likely 20 patients per hallway. The staff is overworked, and underpaid and if they speak out, they are (threaten with dismissal) with the loss of all the PO time, the staff (CNAs) have earned or are entitled to. I have warned the staff I would be reporting the problem but, Ive learned the state had a lot to do with the comings and going of companies and owners of such institutions. If people do not speak and take action the state will never do anything to change the lack of proper management. In other words folks, we need to contact our representatives and DEMAND better monitoring of these places, they are considered the next step from a hospital.

Under any circumstances, do not bring your loved one here. My mother was recently transferred here…read moreafter a hospital stay. She was there for rehabilitation due to a fall that caused several fractures. Within three hours her blood sugar had spiked to over 400 (I was monitoring it on my own device). I had to make 3 phone calls before someone addressed it. Also she fell while trying to get up to go to the bathroom because nobody answered the call button to take her there. When they called me to tell me she had fallen their story was she was looking for the remote. She was transported back to the hospital where she spent another 5 days!!! Upon arrival to Westover Hills Rehabilitation her bed was not made. She was not given any instructions as to where the bathroom was or where the call button was, we had to provide her with that information. There were mats on the floor that I was told was for her Neighbor that were all around her bed. Do yourself a favor. Find a better facility. If you care about your person at all. Victor was very quick to answer my calls when we were a prospect. Once my parent was admitted and there was an issue I cannot get a returned call from him. It appears he is always away from his desk or out of the office. I did get a call from a director of nursing (3 days later) who was not able to answer or address any of my concerns because she said she was just on her cell phone and did not have access to her computer. Why would a director of nursing make a phone call regarding patient concerns without having access to the patient's file? Please keep in mind that they did not initiate this call, I made several phone calls to them. I'm still waiting for them to call to see how my mother is doing. I won't hold my breath.

Nurse Giddy is the BEST. If it wasn't for her quick thinking and initiative in placing my dad's…read moreneeds first, he would not be here. We are beyond grateful for you Ms. Giddy.

The facility is wonderful, but Executive leadership has been a challenge! Within that venue, the…read morefood & activities have been a challenge! Rita Adams was a conservative & brilliant executive! She was just getting to the food & activity improvement when we were told that she found a new opportunity more suited to her desired future. We would not want to stand in her way, but she is SORELY MISSED! The food has been based on cheap & overused oil. Nothing can overcome the nasty oil being used! The protein is limited to mixer of meat, bone, & grizzle that ruins every dish. Occasionally there are suspect cuts of real meat with little relation to real meat. Most often the facility depends on slices of heavily processed meat rolls. The people cooking have no sense of how to season the food! There's far too much of chili powder & coriander, to the point that we can't consider eating the poorly seasoned compositions. A superior chef is sorely needed! The activities were exceptional with Jessica Trevino. Jessica was pushed to do the job of at least 2 people, which ruined activities. The new activity director has been given far more support from CNAs, but Jessica contributed wonderful food & activities above & beyond what is currently provided.

The quality of care was exceptional. Therapy Dept. offered daily sessions with licensed…read moretherapists. Improvement in ambulation was quick and motivating.

I would not recommend Remington Transitional Care of San Antonio. My grandmother was a resident…read morehere and passed away while in their care. During her time there, there were long stretches where no one checked on her unless we went to the nurses' station ourselves. She was left waiting for help, and it often felt like she was an afterthought instead of a person who needed regular attention. Losing her is already hard, but knowing she spent her final days feeling ignored hurts even more. Families trust facilities like this to watch over the people they love; in our experience, that trust was not honored.

Don't be sold on the amenities of this place. While it it sold as "resort style " therapy its Motel…read more6 at best. The nursing staff is Overstretched with being assigned too many patients and all are recovering from major surgery. Your loved one will have to wait for meds and if the Doctor hasn't ordered stronger meds all they will give you is weak Tylenol. When we checked in the nurses assistant were trying to pull my mom off the transport chair so the guy could leave. When I came in is when they finally put on the gate belt and the walker so she can steady herself. They will often forget to put on the gate belt. There are no hand rails on the beds, to use to prop yourself up. , our room was to have a directory and it took them 3 days before we received one. . The fridge in the room did not cool, I had to ask for a lamp from an empty room, and since I was staying with my mom, they offered me a cot but took them 2 days to find one. The therapy is to be 7 days a week both OT and PT. After the first evaluation. We were told the next day my mom would have one therapy in spite of their policy showing that it's two. Today. 12/22 she received zero therapy. When I called the director of therapy ( A PTA not a PT) he kept insinuating that I was lying, my mom was lying and that she was scheduled for therapy with Keisha. When I asked how he was planing to make up the difference for this miss, he kept insisting that he had my mom on the schedule continuously interrupting me and never apologizing , still continuing to defend his staff also while mentioning that he was having dinner with his son. When the previous day he mentioned to call him day or night. This is stating to be a resort of world class lies and 0 empathy for the patients they serve. Skip this and try to get your loved ones in acute care.

My mom was transferred to this amazing facilty from Baptist Downtown which is yet an amazing…read morefacilty for emergency care and hospital service. This place was for her complete recovery from pneumonia as well as for her physical and occupational therapy. From the time I discovered from research that this place ranks No. 1 amongst skilled nursing facilities in town, to my preliminary phone exchange with their admissions director Jo Ann, to my Mom's 1st day onwards under the most caring and loving staff, I knew that this institution was Mom's Christmas gift for her great faith in God. Mom had the most amazing and loving care from the whole staff at Unit 7. We spent Christmas and New Year's here. They even made my stay as comfortable as possible by giving me a cot as well as a small table and corner to do my work while being in Mom's company. I strongly encourage one and all who have been in any way blessed by this institution to please share your experience here on Yelp! Morningside is hands down a Godsend! It is No. 1 in my list of nursing facilities based on my own online research as well as personal experience. And so, as Mom bids farewell to this amazing 'home', we thank Rosella, and Unit 7's amazing LVNs and CNAs, as well as Mom's PTs and OTs. Kudos to y'all! We love you!!!

My father was sent here for a short rehab stint after surgery in the hospital. I would strongly…read moreavoid this place if at all possible. They failed to take care of him. Luckily my mother took him home after 5 days. If he had stayed any longer he might have gotten much more sick. In addition, they stalled and stalled for a whole day to allow him to be released so they could squeeze another day out of insurance. She had to fight with them to get his medication as well. STAY AWAY from this place if you possibly can.

Why do all nursing homes and convalescence centers smell the same? If you've ever visited such a…read moreplace, then you know the odor to which I refer: an unpleasant bouquet of 2-nonenel (an unsaturated aldehyde), benzothiazole, dimethylsuplohone, urine, boiled cabbage, mushy poop ("Type 6" on the Bristol Stool Chart), and Vick's VapoRub. Yes, "old people smell" is a documented phenomenon, but must the *entirety* of *every* such facility reek of the aged? Do these places spray "Old People-Scented" Fabreze all over the place? But I digress. The Bridgemoor -- a relatively new rehabilitation center located near the Medical Center -- does indeed smell of granny and grampy, but the facility is immaculate, the staff are friendly and attentive, and the cafe fare is surprisingly good. My dad convalesced here last week after undergoing hip replacement surgery and was mostly satisfied with his stay. Judging by the facade, I initially mistook The Bridgemoor for a swanky apartment complex. The inside is just as fancy, with marbled floors, local artwork, and even a fireplace near the entrance. When my mom and I first entered the facility, we both agreed that it looked more inviting that most mid- to upper-range motel chains. My dad's room included all the amenities, such as a large HDTV, a huge walk-in shower, and plenty of closet space. Most medical facilities trigger my nosocomephobia, but I felt mostly comfortable here. The room felt comfortable and inviting, not clinical. Despite suffering from a touch of post-op soreness, my dad was able to fall asleep easily. That's admittedly not saying much, though, because he's deaf and could sleep through a B-17 bomber crashing into a silo filled with nitroglycerin. Pappy also bestowed much praise upon the male physical therapists employed at The Bridgemoor. His favorites, Eric and Ryan, were patient and helped him become accustomed to using a walker. My dad was much more critical of a certain female therapist, who was too tiny to handle his 236-pound, 6' 1" frame. Furthermore, she failed to consider his idiopathic neuropathy, pushing him beyond his comfort zone. Note to physical therapists: listen to your clients when they tell you enough is enough! The food at the cafe, Dietrich's, was much better than I had expected. The club sandwich I ordered on my first visit was plentiful and made with real turkey breast, not the processed garbage found at most supermarkets. The bacon was crispy and fried to order, the bread was fresh, and the tomatoes were ripe and juicy. The biggest surprise of all: homemade potato chips! I never would have expected to find homemade *anything* at a rehabilitation center, yet there they were: hot, crispy, and topped with a light dusting of salt and lemon pepper. The tuna salad plate I ordered for lunch on my followup visit also tasted homemade and was a huge portion for only $4. Now, I won't go crazy and say it was "hands down the best ever," but it was at least comparable to lunches I've had elsewhere in town. If you are looking for a rehabilitation center near the Medical Center, then please consider The Bridgemoor. It's clean, comfortable, and affordable at just $20/night (with insurance, of course). If "old people smell" gets to you, then order your Breathe Wrong Nose Clips (TM) in advance from yours truly! My comfortable clips force you to breathe the wrong way: through your mouth. They're ideal for nursing homes, emergency visits to 7-11 bathroom stalls, and uncomfortable elevator rides with hobos. P.S. My dad left the facility a week ago today and is doing great. He doesn't smell old yet.

Let me begin with the positives. The staff at Bridgemoor are professional and friendly. Everyone…read moreseems more than happy to help the patients. Now the negatives. The food was often cold. The scrambled eggs were straight out of the freezer, the toast was soggy. I thought I'd have to buy a cow in order to get milk with every meal. And no such thing as coffee in the morning until breakfast was served (coldish coffee, of course). The exception to the helpful people was the people who brought the food. They put it down on the tray table and scooted out of the room like the devil was after them. Oh yeah, salt and pepper were parceled out like gold, even for those of us not on restricted diets. When I tried to call the kitchen to request hot food or some other adjustment, I got a recording saying no one was available to take my call. I was forced to call the administrator to have my concerns met. The worst by far, however, was that there was NO hot water in the bathroom. If I turned the control Just right in the shower, I could get barely lukewarm water. Every shower was a cold one. Finally, IF I had a doctor, he was the invisible man. I have vague memory of a man coming in and saying he was my doctor and then getting out of Dodge as they say. I did see a nurse practioner a couple of times and she seemed interested in her patients. Because my stay was a short one, I could put up with the shortcomings, but I would advise any one who is staying for more than a week, to think hard before choosing Bridgemoor.