Terrible customer service Miss representation about the hours or they don't care to be available to customers when they say. Do they offer bags or too cheap to provide them can stand by their product product defects. Their products filled all over my car made a mess and they blamed me because he said you can't travel with. He said it still is not good. Why don't they just fix her product? Do you want me to pay full price to replace it? She won't even offer a discount. read more

Renew Bath and Body - Cosmetics & Beauty Supply Near Me - Buffalo, New York

If your looking for clean bath & body products Renew Bath and Body on Elmwood Ave should be your "go to" for these needs! They even have organic sunscreen "Whish" is the brand and it's the best because I never burn when using this and it smells amazing without that "sticky" sunscreen feel. Renew Bath & Body also sell some local brands and one of my favorites is by Zandra. The sugar body scrub in the almond fresco scent is amazing. Your skin feels extremely smooth after using this and it's smells great! The owner and workers and very friendly. If you have any questions they are knowledgeable as well. Renew Bath & Body will also complementary gift bag wrap your purchase too! I can't wait to go back and buy some good quality items for others for gifts or myself. #supportlocal read more

Honestly , so happy to have stumbled upon Renew on a recent Elmwood shopping excursion. Renew Bath and Body is a beautiful bath and body boutique that carries a wide variety of eco friendly , natural products from bath salts (the kind for the bath tub !) to bath bombs , soap , lotion , essential oils , shaving kits for men and so much more ! My friend and I found ourselves losing track of time here because there are so many amazing products to choose from . The staff as well as one of the owners that we met were helpful and friendly . There is an adorable chihuahua , Barbara Jean, that also works here :) I was especially loving the Savannah Bee line , and the Whish line (check out the body butter-amazing). I bought a half dozen bath bombs that travel safely in biodegradable egg cartons -very cute . I will say, a couple f the bath bombs were pretty light on scent , others were stronger . Maybe the staff can inform you if you want a lighter or heavier scent , they were very helpful . Make sure to check in on Yelp , there may be an offer for you for doing so. I look forward to going back ! read more

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Tom has a unique and stylish shop filled with high quality and innovative products. When you walk in you are greeted by Tom and his adorable pup, and he's happy to help you and use his vast knowledge of his product selection and the beauty field in general. Renew Bath and Beauty is a must visit for your regular use beauty products or special gifts. read more

I stopped in Renew to buy a gift for a friend and I was promptly greeted by a happy chihuahua and the store owner. Yaaay for another adorable shop dog on Elmwood! The owner was very helpful, showing me the products and telling me about the lines even if some of it did go over my head! Renew carries shampoo, face wash, scrubs, lotion, even products for dogs. The scents of all the lotions I looked at were gentle, real, nothing overwhelming, which I really appreciate. The raspberry smelled like raspberry! The mangosteen smelled like mangosteen (I think? I've never actually smelled a live mangosteen). Prices were fine and the store layout was easy to navigate. The store is definitely welcoming in a genuine way and the amount of lines they carry in the space is quite impressive. I'll be back for a body wash once the Christmas season is over. read more

I should have read the reviews before placing an online order. I also had the experience of placing an online order, getting charged, and never receiving my product. The phone number is out of service, the email bounced back, and no one was inside the locked store except for a dog. Very disappointed. I also had to dispute the charge to get my money back. read more

I used to love purchasing special gifts at this store for my friends and family. However, I recently purchased several items online to be shipped to my daughter in NYC for her birthday and they were never sent. I purchased them over a month ago and my account was charged on the same day. I have gone by the store, and also emailed the owner and have not ever received a confirmation number. Very disappointed and will not shop here again. read more

Great smelling products. Pricey but it's that GMO free, vegan, doesn't harm baby animal stuff. They'll let you test products in the store if you want. Body scrubs, soap, lotions, face wash, glycerin soap and tub salts. Highly recommend! read more

This place is so nice. It is all natural soaps and bath stuff. They also have a large range of face washes and and care items. My daughter was very excited about the bath bombs. They also let you try the bath scrubs in the store. All the employees are very friendly and will help you find what you are looking for! read more

Renew Bath and Body - These are the bath bombs! - Cosmetics & Beauty Supply Near Me - Buffalo, New York

I was ensured a quality facial product last year. My face was like sandpaper and I was led to believe this product was higher end. I demanded higher end product. Entitled perhaps! I couldn't articulate my needs or read warning labels due to using way too much low quality moisturizer from a low quality shop. So annoying! Anyways the facial was aborted And I need brief consultation with Michael. Also do you still carry fist softener and boundary firmament (for me lol)? The facial should be plenty anyways. Thanks so much! read more

It smells awesome inside (not overwhelming like other stores of this nature), the price ranges vary vastly and you could easily find yourself spending upwards of $50 and $60 but the products are AWESOME and the experience is pretty good. I love the guard chihuahua "Barbara Jean"(from Arkansas) she's the greeter and I believe she works for pork chops haha. They have a variety of products for men, women, and babies and it is all natural and perfect for someone like me that is VERY particular about what I put in and on my body. Worth a visit! read more

Renew Bath and Body - Ummm... Awesome men's products for my beard! - Cosmetics & Beauty Supply Near Me - Buffalo, New York

What a great store with friendly, knowledgeable staff - Tom & Michael - and a very sweet chihuahua - Barbara Jean! Seriously this is the nicest chihuahua I've ever met. But even better was the fact that two lines from stores I visited in Savannah, Georgia - Nourish & Savannah Bee - are now available right here in Buffalo! In addition to these lines, the store carries some of the most sought after skin care products on the market today. So if you're looking for something for yourself or a friend - this is the place to go to pick up a reputable, natural product for your face, body or hair, and feel good about using it. There is a perfect variety of gifts for men and women and the owners are continuing to explore new suppliers to find just the right mix of products to keep you beautiful without filling your body full of chemicals. Stop in for a quick gift, or to get great advice from a fantastic local business! Renew is for YOU! :) read more

Great place to shop for many natural products. Great alternative to the usual hum-drum products I am used to purchasing. The products are better quality with comparable prices. I am partial to the Savannah Bee products...love the natural ingredients. Great first impression when I shopped here at Christmas time... the staff was so helpful, but not pushy. Although, the second time I went to shop here, I was somewhat disappointed when I arrived and the store was closed, as I do not live close to the Elmwood Village area. The internet listed opening time at 11am and I arrived at 11:10. I went home and ordered my products online and was pleasantly surprised when I received my products in the mail the very next day. I will definitely be shopping at this establishment in the near future. read more

Wonderful helpful staff! Knowledgeable AND excited about the products they stock; Lots of vegan, gluten free, cruelty free, & local products. The moment you walk in you are in olfactory HEAVEN! Only giving 4 stars this time because we haven't tried the products yet, but will update when we do! read more

This is a fabulous store! First, they have their own product line which is phenomenal. Second, the other lines that they carry are of very high quality. Emphasis on natural products and reducing plastic waste. Definitely go for the White Tea products - smell just like a Westin hotel! read more

I placed an online order weeks ago. My credit card was promptly charged yet there was no follow-up. I've emailed, left voice messages and direct messages on Instagram. One time I received a response on Instagram, with an apology and a promise that he was working on the order. He said he'd email me when I could pick it up and that was 10 days ago. I have never shopped here before, but I wanted to support a local business, especially during this pandemic. read more

Do not order online. I placed an order on April 9, 2020 and my card was charged immediately. I have never received my products. I called the store dozens of times left voicemails and have emailed customer service to resolve with zero response. I finally called the credit card company to dispute only to find out that this extreme unprofessional business has been charging me a monthly membership fee!!! I would say the service is awful, but there IS NO SERVICE. AVOID ONLINE ordering. read more

Now this is a beautiful shop, with beautiful products and super nice staff. My favorite is the coconut lotion. It's not cheap but it's healthier options that are good to the earth and animals. The lamps and the decor and the packaging make this a sight for anyone driving or walking down Elmwood! Great gift ideas and options. read more

Love, love, love this place!! The products are all natural and there are so many choices! All of my bath, body, and skin care needs in one place! I highly recommend renew bath and body! The staff is very helpful with everything you need! read more

Renew Bath and Body - Cosmetics & Beauty Supply Near Me - Buffalo, New York

I was just here yesterday and got some lip scrub per the recommendation of one of the girls working there and it is absolutely amazing. I was accidentally eating it while scrubbing my lips and realized it's totally all natural, so no worries there. I bought some other things as Christmas gifts and I just can't wait to go back. Plus it smells glorious in there the second you walk in the door. read more

Isaac was a fabulous host. Highly recommend! Very helpful and a great conversationalist. Helped my find the perfect items for my beard.

This store has everything you need to get your supply of natural high-quality moisturizers, exfoliants, lotions, body butters, and more. I switched to using only organically-made products once I realized the damage synthetic ingredients from drug store products causes to the skin. What I love about renew is that they offer a such a wide variety of natural products so you have a lot to choose from. They also offer great deals, discounts, and samples, so you really get a bang for your buck! Highly recommend checking it out read more

I love discovering local businesses with quality products when visiting new places. The owner, Tom is very friendly, helpful, and knowledgeable of the the products they have in the store. I highly recommend this store when looking for natural and organic bath and body products. read more

Went here to get a replacement S'well bottle. They had a substantial selection to choose from & even had a couple limited edition items in stock! The staff was helpful & friendly. The store itself smells amazing! Although I didn't buy any at the time, the bath products look lovely. read more

The customer service at Renew is always great, while still being attentive to other customers. The lady who helped me really took the time to discuss various treatment and products without being pushy about the products sold at Renew. They really seem passionate about providing the best service, not just pushing a product to make a sale. read more

Very friendly staff, that really knows what they are talking about. Along with a great selection of bath and body products that truly are natural. Would highly recommend! read more

Small store with a fine selection of soaps and body products. Helpful staff. I bought the soap which smelled lovely. I would recommend to a friend. read more

I was so excited to check out this shop, as my brother saw these awesome Buffalo's that were painted in the Bills and Sabres colors. He decided he wanted them as his birthday gift for his new house! On 2/7/2015 we went into the store and purchased 2 of them, we were told that they would be ready in 2 weeks as the owner was sick. Then after 1 month we received and email that stated it was too cold to paint the buffalo, so we would have to wait. Then we NEVER heard anything. So FINALLY on the weekend of 4/18, we went into the store and were told they still weren't done, the ower said they would be done on Thursday, still we didn't hear anything. On 4/25 we went to the store at 10:45am (per website they were to be open 10-5) but they were closed, I called left a message and never of received a call back. So I called back at one and the girl had to call the owner. She called and then stated they were not done and that the weather was not above 50 degrees, mind you it was above 50 degrees on that Saturday, and the weekend before. So I wanted a full refund. Today I go to get the refund and again get there at 10:15am and what a shock the store was not open again. So I had to go back at one, when the store was open but it was locked and I had to wait outside the store to hope someone came back. Finally the owner comes back from walking his dog. This whole experience has been a JOKE! DONT EVER ORDER ONE FROM THIS STORE AS THE OWNER HAS NO INTENTION OF EVER PAINTING ONE AND PROVIDING YOU WITH THE FINISHED PRODUCT. They made you make pay full price, and you have to follow up. Thankfully I was able to get a full refund, however if I didn't follow up they most likely would have kept the money and we would never had received out product. Thanks for ruining my brothers birthday gift. I strongly suggest no one even thinks of purchasing one of these from this store. We waited 3 months and received nothing but a headache read more

I love this place! They have great products, the owner could not be nicer and there's an adorable dog named Barbara Jean! The owner took his time to explain where some of the ingredients were sourced and to tell us about different product lines (but not in a way that was overbearing or pushy). I love all the products that I bought and I will definitely be back! read more

this store is beautiful and carries some truly wonderful bath and body supplies. the owners are both so friendly/helpful and so is their cute little dog. the only complaint i would have is that when the owners aren't there, the help they have can be kind of aloof until you demonstrate to them you are serious. i know you don't want to waste time on customers who are in and out or be overbearing like the mall, but i shouldn't have to have to outline my skin care regime for you to take my shopping seriously. otherwise, everything is great and ive actually shopped there multiple times and love every product. read more