I agree with the negative reviews. My review is intended to warn potential clients to reconsider working with this company. The work is not the quality I was promised, and the customer service is terrible. I had my deck sanded and stained in April, and I noticed issues with exposed/unprotected wood after only two weeks of the work being done. It took until August to get Chris back to my home to see the problem, after several dismissed emails and phone calls. He assured me he wanted to make it right, and I was left with the understanding a second coat would be applied. Finally after persistent calls, a crew of three arrived at my home to do "touch ups," and told me there was no plan to apply a second coat. Also, they would not be returning to do additional touch ups when needed. I have yet to receive a return call from Chris, the owner, and like another reviewer, there is always someone different taking my calls at the office. In addition, I have called several times in the last week to ask for a can of stain so that my contractor could match a few new planks he needed to replace after a hardscaping project. When the touch-up crew came, they did not have a can to leave for me, nor did they have the courtesy to stain the small area while they were here. Instead, they poured a small amount of the stain into a container I had to provide. Overall, this has been a very frustrating experience. read more

Chris Miller and his company destroyed my new patio! The sealer the morons used was an incorrect sealer - which only trapped water/moisture between my paver stones and the sealer, They look wet - don't they?...but they're not! It took literally close to 2 weeks to completely dry out or evaporate, if it didn't rain. But after a fresh rain - back to what you see in the photos. My patio looked diseased! (see attached photos). Many months went by going back and forth with no one showing for scheduled appointments. When they finally did show - what was their answer? ...to add more of the incorrect sealer -- twice more! So now, the morons tried to use a paint stripper, to get off the three thick layers of the incorrect sealer. Power washing that off, damaged my home's vinyl siding and firepit cover -- when the bits of stripper that flew off -- landed on my siding and firepit cover -- leaving permanent marks on my siding and multiple chip marks on my firepit cover, where it ate away the paint. The morons were negligent and incompetent in not covering part of my siding in the area being worked on, with simple plastic sheeting, or for my firepit cover, with a tarp. You never speak to the same people at the office more than twice - and different workers show up every time....when they do show. This all due to a very high employee turnover rate, with these workers having little to no experience. The owner, Chris Miller, is another incompetent boob, not caring at all regarding fixing the problems, or the customer's needs. He's all about the money -- just wants to get paid for a failed job! I honestly don't know how this company stays in business. They have yet to fix these issues with my siding or firepit cover, many months later, both which need to be replaced. I had to hire another company to fix my patio paver problem, which THEY DID, the first time. Do yourself a favor, and save yourself a lot of headaches -- hire someone else for your outdoor projects! See you in court. read more

I selected Cobra Deck and Concrete because their ads said they had experience with contcrete oil stains. I had oil stains in my driveway. They said they could get 90% of it out but I would see an outline. In the end, they came a month late, messed up my shrubs with kitty litter, and removed about 15% of the stain. Unfortunately, I did not check the ratings before I used them. Please avoid this company. Absolutely awful. Major G. read more

Cobra washed and sealed my wood deck and my stone patio, and power washed my driveway and entryway. The entire process, from the estimate to scheduling to completion of the work, was smooth and efficient. The work was done carefully and effectivel, and all personnel were very pleasant. My only regret is that I didn't have them powerwash some additional concrete areas while they were here...I will definitely have them back. read more

Our experience was with our paver patio beside the back deck. It was dirty, needed power wash and sand replacement. Chris (owner) and another man came out and looked, sold us on the power wash, replacement sand and sealer. Gave us the impression that if we sealed we needn't worry about it for at least five years. We also had them do additional power washing of sidewalk, front stoop and another sidewalk in back (also had that one painted). Power wash was fine, paint was close to what was promised but patio was not what we heard it would be from "sales pitch". It looked better for sure as far as cleanliness is concerned. It seemed well sealed at first. But when the ant hills and growing plants between the pavers began, the "sealed" became questionable. I spoke with a nice lady in the office and she had the "supervisor" call me about the ants. He said they were a certain type of ant that bores through; heard nothing about that in the "pitch" and he was quite rude about it with a tone of the customer is stupid and nothing could be done to stop it so call an exterminator (more cost to customer). When the plants started growing through, I asked that Chris (owner) come take a look and he basically told me that the sealer did not mean plants couldn't grow through. Again, not in the "sales pitch". The edging on one side had begun to collapse also, I think because the soil had become so dry and the "sealant" failed. I don't fault them for that but what I do fault is that Chris offered to have his crew come back and reseal that part. That was many weeks ago and crickets since then. If you need power washing, they do that pretty well, thus the 2 star rating. Other than that I would steer clear and give a 1 star for all else. The most disappointing thing for us is that we agreed and used them because we wanted to support a small business owner rather than utilize a bigger national company. Only wish the good will went both ways. A good sales pitch is important but the most important is doing the work to back it up. read more

This has been such a baffling experience, but we're done trying to work with them. We called them after another contractor fell through to clean, repair and paint our fence. Everything seemed great at first, on the phone. The owner didn't show up on time (was 30 mins late for a 30 min appointment) and didn't call us to tell us he'd be late, or call us while there to walk through things. We had several specific questions which were not addressed in the proposal. We then called to follow up, and even though we had been clear about our needs, they didn't have an answer for our questions, and when we were told they would get back to us they simply didn't. This is all a shame because we had talked to them about the bind we were in, and they seemed sympathetic - but simply dropped the ball. read more

My wife and I hired Cobra to clean the pavers around our pool and replace the polysand grout. They talked us into using "stabilizing sand" with a sealer because it would be better. The good news is that the pavers did look much better. Unfortunately, the good stops there. Sand was everywhere and what a mess! Cobra did send a crew out to try to help clean things up after some chasing but we still had sand everywhere including what looked like 50 lbs or so in the pool. As a result, water chemistry was a mess and an algae bloom resulted. Now 6 weeks later, we still have loose sand all over. We previously had polysand grout that worked well for the first 6-7 yrs but had begun to fail and allow weeds to grow between some of the hardscape. The new "stabilizing" sand is loose and moves around. The polysand was more like cement and was locked in place. We already have weeds growing in the new "improved" grout. BIG REGRETS hiring this company - paid a premium price, got shoddy service, poor communication with no response to numerous emails to Chris, and now will have to have someone else come out and make it right. Absolutely do not recommend! read more

We had our wood fence power washed and stained. When I noticed the previous poor reviews, I almost didn't hire. But when they were recommended by another business, I thought I would give them a try. The job is completed and the process went smoothly. The fence looks beautiful. read more

Worst experience ever! Stay clear of this company. Very unprofessional and workmanship is terrible. Had my pool decking resurfaced and the experience was bad from the beginning. Took them 2 months to get started after many excuses, then over 2 weeks to "complete" (they say completed) a job that I was told would take 5 days. I told them not to return to my property due to the quality and unprofessional acts of their crews. They did not cover up my wooden deck when pressure washing the concrete and got over spray on the furniture, bar, and wood decking. The owner assured me this would wash off but never offered to clean the items or the deck. 1 month later and over spray is still present. When the coating was applied, it was the most unprofessional job I have ever seen done by "professionals". There were runs every where in the product. After many text messages, the owner finally responded and said he would make it right. He was able to get most of the runs out but has never been back to inspect. The work around the pool edge looks like my 12 year preformed the work. Spaces in the concrete not painted and paint on the pool liner all the way around. The "workers" got paint on the bottoms of their shoes and tracked it all over the wooden decking. Again no offer to make this right other than trying to remove with paint remover which would have damaged the deck coating. Just an all around terrible job. With the virus in full swing, my wife works from home and had to change rooms for conference calls because the language used by the employees was so bad. Very embarrassing for her and the kids home from school. All communication with this company to try and get the work done correctly was initiated by me. Not once was there a follow up visit or call made to me unless to ask for the balance on the agreed upon amount. I am now redoing this work (mess) myself! Buyer beware of these guys! read more

I am very happy with the job that Renew Crew did on my pool deck. They cleaned and stained it. It was well overdue and now it looks wonderful! Jared and Rodney were very professional and personable. Great Job and great price!! I will definitely use them again for future jobs. read more

Had a scheduled service date to have my porch power washed and stained. They service date came and went and they were a straight no show. They called and told me they were behind because of the weather, and would be out later in the week. Again they did not show up, stopped answering my phone calls, and would not return my calls. This is extremely unprofessional and rude. I would steer clear of them. read more

Unfortunately, we had a disappointing experience with Renew Crew of Raleigh. Communication was a problem, as we had to follow up several times with the company to ask about scheduling, billing errors and other details. When the job started, there were several problems along the way. The biggest problem was that the technicians did not protect from their overspray, so there was excessive stain sprayed on our lawn, our gate hardware and other hardscaping, as well as some overspray on the house and downspouts. The crew also stained 60' of our neighbor's fence that was supposed to be power washed only. Ultimately, the fence turned out beautifully, and the owner did take appropriate steps to remediate the problems, but the entire process was frustrating from start to finish. read more

Horrible, Horrible, Horrible!!! I was referred to this business by Seagars Fencing to stain my fence. At first, the quote process and everything seemed to go well. Then finally, it was time to schedule the job. I had to call multiple times to follow up. I would get emails in return as if this is not a legitimate business. They didn't have enough crews. I took off several days / hours from work waiting for them to show up before I would get an email at 10 am or 11 am telling they would not be coming. They came to clean the fence and they got dirt all over my neighbors house. They never came back to clean it up. I had to clean it up. They were suppose to show up the next day to stain, they never did. After multiple no shows on the final day they were supposed to show up, the lady sent an email at 7 am asking what color I wanted the fence stained. And then at 7:45 am another email saying they couldn't show up because they didn't know what color I chose even though I picked out the color at the consultation and mind you I was on the schedule at least five other times. Then they said, they will come back the next day or Friday after I had been at home at least 5 times expecting them to show up. I cancelled the job because I couldn't take off anymore time from work waiting on them. Plus I didn't trust them to do the job right after they splatted dirt on my neighbors house. After all of this hassle. They had the nerve to bill me for the pressure washing of the fence $275, which costs more than having a whole house pressure washed. They owe me for my time off from work and my labor to clean my neighbor's house and my house for the dirt they got on it. I wouldn't recommend these people to paint a dog house. read more

Our fence hadn't been clean in ~10 yrs so it was very moldy and had a bunch of algae on. It took 6-7 hrs just to clean it. They guys did a great job. The fence looks like new. Very friendly crew. read more