RenewIt Bathroom was amazing!! Jordan was on it with communication and had a tech scheduled within a day, no hassle, and no waiting. The tech showed up on time, was super professional, and took the time to explain everything clearly. Smooth, easy, and stress-free from start to finish. Highly recommend. read more

They did a beautiful job on both of our bathtubs! Fast, affordable, efficient and professional! We highly recommend Renew-it!! Ray & Mardi

My tub looks amazing! They did such a good job! Jordan was great! The tub before had a line down the middle and now has a nonskid and you can't even see it which is great. It's a 1980's tub porcelain finish. read more

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After YEARS of back and forth with this company and our tub repair we purchased initially with a "lifetime warranty" I was waiting until the most recent job was done to give this place one last chance. They blew it. Initially we called Renew it for tub repair. We'd had a clog that had drano in it that had eaten off the paint off the tub, so we had renew it come and check it out. The owner said it was damaged enough to where the lifetime membership may be a good idea in case future tiny chips or things could be repaired without charge. It was expensive, but we paid for it. A few months later, just as has happened to other reviewers and as expected, a few chips came up on the tub and it began peeling around the edge. The owner at the time, Matt, came over and reviewed it and said someone would call us to schedule. No one ever did. That was almost one year ago. May I note Matt at that time said we did NOT need to stop using the tub. After several attempts to reach Matt, I found the business had been sold to a new owner. I spoke with the new owner, I believe his name is Jordan. He said he would have the repairman come out and look at it, and call us to set up a time. Again, no one ever called. After repeated attempts to get on the schedule, I rang Jordan only to be told that " the damage seems to have worsened since you first called us and um...well just sent us a pic of the damage again and we'll call you to get you on the schedule." After being told to keep using the tub, and the repeated blowing off of our needs, I asked to be scheduled immediately, and he did so. The work, done by Dale, is actually very good. Then I got the bill, which Jordan emailed DAILY FOR TWO WEEKS until it was paid and was the nearly THREE HUNDRED DOLLAR ADDITIONAL FEE we were charged after paying A THOUSAND for a lifetime warranty I have a problem with. We will not be returning for future services and pay for them repeatedly. read more

Really easy to work with and the person who did the work was pleasant and non obtrusive while we were home. Great value and. Excellent work. read more

Renew-It - After - Refinishing Services Near Me - Portland, Oregon

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[2/27/20] In less than 2 years the work they performed on our home peeled and cracked, so I contacted them a few days ago to get repairs done under their 5 year "guarantee." No response. I'll update here if & when they resolve things. [3/3/20] Still no response. If you're thinking about using this company, I encourage you to pretend any warranty or guarantee doesn't exist, and to focus on the after-the-fact reviews. read more

Renew-It - Refinishing Services Near Me - Portland, Oregon

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I just had my 1951 bath tub stripped and refinished by Renew It and I'm highly impressed! Their quote came in hundreds of dollars below any competitor and their service was impeccable. They completed the entire job in about 3.5 hours and left no mess behind. My tub now shines and gleams like it was new! They also re-caulked around the entire perimeter of the tub. I will most definitely be using Renew It in the future to refinish my tiles in the bathroom. read more

Renew-It - Refinishing Services Near Me - Portland, Oregon

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Fabulous work performed by Dell! I'm so happy I went with Renew-it. I got a great price and it was completely worth every penny. My bath was dirty and dated, I just wanted it plain white. I didn't know how the tile would come out either. They were able to come out the following week after I booked. Everything was clean and the workmanship looks perfect. No streaks, no drips, nothing on the walls where it's not supposed to be. I'm so pleased with this! read more

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Not completely finished yet but WOW- so far an amazing refinish job and makes a huge huge difference in the look of my bathroom. Great customer service with Diane who is very thorough and patient with my questions as I was on a huge learning curve- I had been in touch with other companies but Diane really took the time to listen to my concerns and help problem solve with me. The technician Dell is a super nice guy - prompt , professional and hard working - I wanted to let them try one bathroom before I committed to my other 3 - I'm a believer now and will happily let them refinish my other ones, as well as refer to all friends and family. read more

Fantastic service and excellent results for the best price in town. Matt was so nice to work with on the estimate and scheduling, and Jordan went above and beyond to provide an outstanding result. Jordan was also extremely easy to work with, unobtrusive, efficient, and professional. I saw some yelp reviews that complained about follow-up/follow-through--that was not my experience at all! Jordan and the rest of the Renew-It team were extremely responsive, quick, and accommodating to a follow-up request I needed to make, even going the extra mile to make sure we were happy! I only wish we'd called them sooner. Great job! read more

Our tub looks amazing!! I wish I would have done this sooner and the price was great. It was very easy to call and get on schedule. The whole process was fast and easy. The workers were very professional and helpful about explaining their process and communicating with me. Would definitely recommend Renew-it! read more

I had them scheduled out to do a small chip repair. Very unprofessional. Asked them to leave before he had even started. He cussed me out and left. read more

Nice people, crappy work. Their "100% satisfaction guarantee" is a little hollow when they won't return phone calls or email after a subpar project. As their own site notes, "There is a lot of competition for refinishing in Portland and Vancouver," so do yourself a favor use someone else, someone competent. These folks don't deserve your business. Edit: May, 2017: Renew-it got in touch. and they will be repairing the tub finish this summer (my schedule doesn't allow until then), so I've upped this to three stars for making the effort. As soon as the work is completed, assuming it's the quality I both expect and they promise, I'll revise again. read more

If zero star was an option, I'd use it. They did a tub/shower refinish about 10 years ago. The unit has had very light use. Recently it blistered and peeled in two very small spots. We are unable to find the paperwork so they have no interest in helping. Be warned if you use this process be sure to read the fine print on their "lifetime" warranty and understand there are no alternatives to complete replacement when it fails. read more

Do not hire this company to do work for you. First off, they did not come on the day they were supposed to to repair my bathtub and came on a day which was not agreed upon. Second they left their food waste on my sink and it spilled over onto my clothes. Also, when they removed my shower curtains they discarded them onto my livingroom rug. Very unprofessional and dirty. read more

So I needed my tub refinished, I called Renew it July 7th 2014, the call went OK and we scheduled my initial consultation and repair for July 14th at 9 AM. I received a call July 8th saying they forgot to write down the day and time (worrisome but not a deal breaker). We again went over the details. So July 14th rolls around and I wake up early on my day off to meet them at 9 AM. Guess what, nobody came. I call at 9:40 and they have no idea where "their guy" is and say they will get back to me. Half an hour later I get a call saying I am not even scheduled. I can not speak to the quality of their work because they can not even be bothered to show up. They did call back and apologize and asked to reschedule. read more

Absolutely delightful to work with.... called got quote and work was complete and done in three days!!!!!! beautiful refinish

Love the new counter tops. The installation went smoothly. Jim and his crew were great. Thank you read more

While Renew-It seems pretty good at setting up appointments, they severely lack in actually following up on scheduled appointments. I scheduled a minor bathtub repair 10 days out, and after 2 hours had gone by without anyone showing up or calling, I called them. They seemed somewhat confused by the call, put me on hold for a while, and when they returned to the phone they told me that they were running late and would be about 1-2 hours late, "at most". Well, 3.5 hours had gone by and no call, no show. I called them again, and someone else answered this time and said that they were stuck with another customer for the rest of the day, and was wondering if I could reschedule for another day. What kind of customer service is that? What would have happened had I not called them to find out where they were? Would they have just never showed up? While I cannot comment on the quality of their service, as they never showed up nor called, I can comment on their customer service by saying: Spend your money elsewhere. read more

I am the sort of person who leaves room for human error, bad days, and fluke occurrences when it come to reviews. I know that a single bad review can severely damage the reputation of an otherwise good company. Therefore, it took me a long time to decide whether to write this review. Ultimately I decided to do so in hopes that this company will seriously consider improving their customer service. We had our tub refinished about 3 years ago, paying for the diamond finish (supposed to last up to 12-15 years I think) that came with a seven year warranty. For the first year and a half, I was extremely happy with it. However, less than two years later we began to see damage (15-20 tiny places and one dime-sized area in which the paint had come off). I truly do not know the cause, but I can confidently say that we took every precaution to care for the finish, as it was a significant investment for us. Upon calling the company and speaking with Adam, who was very friendly and helpful, Matt (the owner, I believe) came to assess the situation. I have never been confronted with so little professionalism as I was that day. Suffice it to say, he accused me of lying and told me the warranty would not cover the damage before even looking at it. To be fair, after I protested and he briefly looked at the tub, he offered to repair the one large spot at a later date but maintained his position concerning the nature of the damage as well as my character. I decided months later that I'd rather count the investment a loss than to have him in my home again. I came away with two warnings for other customers. First, if the damage was due to dropping things, which, in our case, wouldn't have been more than a bar of soap, then the "diamond finish" is a very weak one indeed. Second, if you report damage to your surface, do not use the term "chipping." They have a very narrow definition of the word (i.e. "chips" exclusively occur if you drop something. And said chips are not covered under warranty). I am sorry to say I cannot recommend this company. If you choose them, please take their guarantees/warranty with an enormous grain of salt. read more

I highly recommend this company. They refinished our bathtub several years ago and it still looks great. We recently had them back to reglaze the tile around our bathtub and they did an awesome job. Arrived on time, clean, professional. Joel worked extra hard to make sure the finish went on as perfect as possible. read more

Let me begin by saying the final outcome was acceptable - not perfect, but okay. However, getting here was not easy. In late February we had our tub refinished. The result was unacceptable -- wrinkles in the finish, streaks and swirls. We called Re-new It as soon as we saw the problem and requested the come take a look. We thought the sooner they came out, the easier it would be to correct. That was a Saturday late morning. They did not come to the house until the following Thursday afternoon. The owner and the guy who did the work claimed the issues could only have come from our having touched the tub prior to the coating being set. We did not touch the tub and were not the cause of the issues that were clearly visible. They did agree to re-do the tub, which was completed about 10 days after this second visit. On the day the tub was to be re-refinished, I requested a call from Renew-it so I could meet them. No call came. I called the office and was told someone would get back to me. Another hour went by with no call, so I called again. Again, I was told someone would call me. When I got a call from the owner, he said he "could not find" his "guy" so we'd have to schedule for the next day. I said this was very inconvenient to which Matt said that if we had not touched the tub in the first place they would not have to re-do it. I told him that we had nothing to do with the result of the tub and that this was very poor customer service. They did show up the following day and they basically reshot the coating without stripping. There are a few bumps but it's okay. I would not recommend this company based on their terrible customer service and the cavalier attitude the owner displayed. If at any point in this process the owner had said that he was sorry for the outcome or that this was unusual or that he was not sure how this could have happened but they'd take care of it, I may not be quite as upset. However, being accused of deliberately marring the surface of the tub more than once and essentially accused of lying is unforgivable. read more

I am stunned by how this business operates. Please heed all the Yelp warnings and look elsewhere. 1st appointment was a "No show" with no call. One of the owners arrived at my door two hours late and told me they couldn't do it because "their guy was at another job". I lost a day at work due to the error but I was dumb enough to reschedule. The worker spent most of the time on sales calls with other clients. After multiple issues, I decided to go with another operator and I'm glad I did. read more

I do not usually leave poor reviews as I know how much it can impact small businesses, but this company did not honor their warranty. The refinish didn't even last 6 months before it started peeling. They said it was my fault for dropping something. Seems to me that a bathtub should withstand dropping soap. read more

Matt and Mike at Renew-It in Milwaukie top notch honest guys. Fast, efficient and left my property in clean condition. On time and did I say HONEST!!! Yes I would definately use them again. read more

I really liked the work done by this place. They were nice enough to give suggestions and told us the process to get what we wanted. They were honest through it all and the product turned out amazing! I would recommend using them in the future. read more

I contacted Matt and he drop by the same day because he was in the area to quote on refinishing my fiberglass tub. He called later and left me a voice message of the cost. I called and scheduled for his guy to come out and did the work. The tub looks great! No complaint. I did have to call him to get a invoice to know where to send the check. Other than that I would call on Renew It again if I needed. read more

I have never in all my remodel experiences suffered so at the hands of a company. We hired these guys to come out to our 1938 home to strip our sink and refinish it and to clean the grout in the shower of our other bathroom. Two people came to our home to do the work. I came home about 3:30 and the guy says, my boss bid this wrong. Way underbid. As I began to watch them work I began to have concerns. I noticed him at one point using regular sandpaper to clean up the grout on the original 1938 porcelain tiles. I said something at the time, then the door closed. My son was flying in and I had just spent hours thoroughly dusting every surface in the living area and office outside these baths. When I glanced at a close surface I noticed a thick layer of dust. Upon further inspection, I discovered to my horror a layer of grout dust covering everything! Everywhere. I asked him to come look. He denied it was grout dust but then finally admitted it but did not have a clue how it got there. I asked that he either clean it up or get a housekeeper to do it. He agreed. Later lied that he said that when I called to see when she was coming. After he left I further inspected the job. And to my horror things began to get much much worse. He had sprayed grout sealant everywhere. On all the surfaces of the shiny porcelain tile. On my paint leaving a shiny gloss. Even on both sinks claiming it was a permanent sealant. Allowed to dry it created a dusty film on everything. Also my beautiful tiles had been scratched badly with the sandpaper. Grout had been left sealed into the tiles. An original tile had been broken which he lied about saying it was like that. Then, it gets much worse. As water touched the shower and sink it began to get very gummy and drip down the wall. When attempting to clean the goo off 2 days later it took 5 minutes to clean each tile. Everywhere water touched the sink it began to come if in peeling hanks (this was the expensive sink reseal). And it gets worse. All the dripping goo has gone down our drains. When it backed up a bit and I plunged tons of grout that had solidified in the drain came up. He had just let grout go down the drain as he worked. I called. Many times. Lied. Made excuses. Said he'd come out. But no response. Job was $1300. We have had to spend 2 full days cleaning dust, countless hours scrubbing tiles, and now our entire plumbing system is plugged with solid grout and sealant that continues to move down the drain. Threatened small claims. No response. Asked for some of my money back for repairs. No response. If you value your house and your money steer clear of these shysters. 6 months later we are still dealing with the damage they created. read more

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I cannot recommend Renew-It tub refinishing. Briefly, I was charged $100 for color paint match which seems excessive. I was sold a drain plug for $100 which seems excessive. Both of these things I agreed to, so I can take the blame for these irritations. However, Renew-It painted over the caulking on one side of my tub (obviously existing caulking should be removed BEFORE the tub is repainted), and left me with a bathroom window screen the color of my tub paint (overspray?). The worst thing of all is that I have contacted them over the last six weeks on at least six occasions in attempt to let them rectify these issues and my pleas have gone completely ignored. If you want a company that doesn't stand behind it's service, then this is the company for you. Good luck. read more

Horrible. I took entire day off because i was told it would take all day, took two hours. After they showed up 2 hrs late. Forgot to put in "non-slip" coating, had to return. A week later I had a chip. They came back to fix,grudgingly. Hard to get a hold of, accused me of doing something to cause chip. 1.5 yrs. later, my tub looks like crap. Chips all over, coating coming off grout. Ridiculous. I basically paid $350/hr for a really poor job. Bad follow-through and lousy customer service. read more

We have had a great experience with renew it! Jason is very easy to work with. They were flexible with me and my schedule, the tech was very nice knew what he talking about. And the tub is beautiful! read more

Great service. I love my new tub. The crew was really nice and so helpful. I would highly recommend this company.