This company in the last few months has installed new kitchen countertops, new bathroom floors, and new carpet thru most my house. We are extremely happy with all of it. Our sales rep. Rick was on top of his game at all times. Always answered the phone or was sure to call back within couple minutes. Office ladies, and scheduler's were awesome. I really was happy with the installation and especially the installation crews. Great group of guys. Showed up 15 minutes early everyday with a smile, and ready to go to work. I strongly recommend this company for your remodeling projects, or new builds. Great company. read more

I'll keep this as brief as possible and stick to the facts. Macadam installed new carpet for us. It wasn't a small job: we paid around $13k for it. We worked with Angel in the office, Sean in the field, and Jessica ran the carpet crew that performed the install. The morning of the install, Sean informed us they couldn't find the carpet. They lost the carpet! We had the house all boxed up, our dog and kids were away for the day, and we even had professional movers over to help disassemble and move a large entertainment center. Macadam eventually found our carpet, but two weeks had passed by the time it was able to get installed. This was not the only issue we had with Macadam. First, the crew took pictures of themselves pretending to play my son's guitar (and other similar pictures with our things). Jessica said they take pictures like that sometimes for their professional social media accounts. It made me very uncomfortable. Second, they damaged and repaired our bedroom door and never told us. The repair work is highly visible (at least it's low on the door). Third, there are visible seams in the carpet. Fourth, when they attempted to repair the seams, they asked if they could cut carpet from another part of the house to use in the repair. We said no. They ignored our wishes and cut carpet from several rooms when we weren't around. We know this because (a) they left carpet scraps from the cutting and (b) the area where the carpet meets the wall looks worse than before. Fifth, the carpet they cut from was in rooms with closed doors, including a bedroom and walk-in closet with laundry and pets. They entered closed off rooms without asking and performed work we said not to do. Sixth, even after the repair, there are still visible seams in the carpet. Seventh, we let Angel know about all these issues and Macadam offered what we consider to be an inappropriately small reduction to our bill (including a small cash discount and not charging us for moving furniture). FWIW, our interior designer, who has a lot of experience working on projects like this, thought a 50% reduction in the total bill was appropriate just based on the hassle caused by the lost carpet (ripple effect with other projects we had going on). She didn't know about any of the other issues when she made that statement. Given that the quality of the work was far below our expectations, the incompetence around losing the carpet, directly ignoring our wishes w/r/t cutting the carpet, and the invasion of privacy from entering closed rooms and taking pictures with our belongings, we will not use Macadam for a carpet project again. Moreover, I wouldn't let anyone from that crew back in my house for any reason. Two stars because even though this project fell far below our expectations, it's still nice carpet. read more

We had an awesome experience from start to finish on our project. We did floors, throw rug, countertops, and sink. Rick and team helped all along the way, helping to quickly resolve any issues. Will be using them again on our next project and highly recommend Macadam Floor and Design for your future projects. read more

Macadam Floor, Carpet And Design - Portland - Living room after floors done. - Carpeting Near Me - Portland, Oregon

Macadam was a sub-contractor for our shower tile. The work was done quickly, actually too quickly as it turned out. Normally, you can clean grout, right? Without the grout crumbling, right? We also had tiles repeatedly turning from off-white to grey. When the tiles were placed in water to test them, they did turn grey. So apparently there was water behind the tiles which made them turn color. So, a year and a half later we had to hire a different contractor and had the entire shower torn out and redone, which doubled the price we ended up paying. We were reimbursed a tiny amount from our original contractor and little to no acknowledgment that the work was done poorly. A really bad experience. I would not recommend Macadam Floor, Carpet and Design for any work. read more

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I purchased a condo and realized it needed new floors. I got a recommendation from a new neighbor for Macadam Floors. The timing was going to be tight if they were to be installed before the move in date. Rick Correa worked with me to quickly find floor choices in my budget and then was able to get installers scheduled for the only available date. The installers arrived on time, were professional and did a great job. I love my new floors! read more

We had a wonderful experience at Macadam. Rick was knowledgeable at helping us pick out flooring and counter tops and the installation went perfectly. We couldn't be more pleased. read more

The team at Macadam Floors are the real deal. Honest, hardworking and the customer's true ally. We had surprise water damage to our kitchen and needed to replace all the floors as a result. Project Manager Rick shepherded us through the whole process, patiently answering all our questions, helping us secure hard to find materials and overall going above and beyond. The installation team was also incredibly impressive. Ivan and his crew were not only fast, but also went above and beyond to make sure everything was done right. Customer service like this is hard to find. Look no further; this is the A-Team. read more

Caine is professional, fun to work with, stays on top of the project and exhibits great flexibility. The carpeting is even better than I anticipated and all the people involved were so good to work with read more

Macadam Flooring's staff, Julie Arms and Sean Matthews, were great to work with. Very timely, professional and knowledgeable with my interactions with them. I feel they were reasonably priced for the quality of service I received. Their showroom provided ample supplies for me to choose from. I would recommend them 100%. read more

Fantastic service from start to finish. Great Help with selecting floor and carpet. Wonderful team with installation. On time and on budget. Simply perfect! read more

Rylee Eckstein was a joy to work with. She made the process of choosing flooring and countertop easy (and we are picky buyers!)

Would not recommend Macadam for backsplash work this was quoted $2600 with around $150 in material. Had sub come back to fix, but only a few tiles were replaced that had obvious lippage. Overall uneven grout joints and crooked tiles. Will have to live with until I find a professional tile setter to redo read more

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We just had our floors done and we couldn't be happier. I've been putting the floors off for so long because of a past experience. 10 years ago we had a flood in our house and the remodel was terrible and made me terrified to do anything else to our house. I finally inquired about the floors being done and Rick was the one who ended up reaching back out to me. THANK GOD! Rick was a blessing. I told him what we needed, what we wanted & our budget and he took care of every detail. He made the process so easy and less stressful and Rick will be my "go to" moving forward for any renovations that they can do. He made sure to get the measurements for everything I wanted done, not just the floors. (Countertops, bathroom, ect) The LVP install took one day! They started at 8am and It was completely done by 5pm the same day. Ivan and his team of installers were amazing too. They were quick, clean, efficient & had excellent communication. Thank you Rick, Ivan and the entire macadam's team....we are so grateful and happy! read more

Macadam Floor, Carpet And Design - Portland - Carpeting Near Me - Portland, Oregon

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All in all, I'm very pleased with the job done, quality of materials and workmanship, and professional behaviors of all parties involved. I would highly recommend Macadam Floor for your install. I took a plank and the product info of the older LVP in the house to Macadam Floor and met with Rick Correa to try to match it. He helped me to find a close match and set up a measure date. He was polite, professional and showed up at the appointed times. He warned me that without being able to see the floor beneath the carpet in my 35-year old house there might be some additional cost to level the floor for my product to be properly installed. He sent me an estimate within 24 hours, I accepted and we set up an appointment for install. On the day of install, a crew of four men showed up on time and got to work. By the time I got here, they had removed and taken away the carpet/pad. Unfortunately, the floor was very unlevel, off by up to 3/4" in one room! The lead worker recommended two options. Option 1 was to use a self-leveling compound, which needed a few days to cure. He was unable to give an exact amount of product needed until they did the work, but gave an estimated amount. Option 2 was to lay the floor anyway, however that would void the warranty on the install. Rick explained that it was possible that, with average usage, the floor might start to separate. I chose to use the leveling compound. This added 5 days to our completion timeline. The results were spectacular! Not only did the floors look great, but the install was meticulously cut in around cabinets. Rick had warned that there might be damage to the paint job or walls when the baseboards were reinstalled, but there were only 2 spots with minimal scrapes, so I am quite pleased with that. The only thing I didn't care for was that the leveling made the floor slightly higher than the existing flooring, so the transition pieces are elevated enough to cause a possible trip hazard. But it is low enough I can live with it, and they did warn me of the possibility before installing. I can't begin to tell you how much it means to have a responsive vendor who shows up on time as scheduled and does a great job! Thanks guys! read more

I had an excellent experience with Macadam Floor and Design. From my initial examination of carpet samples to the final installation, everything went perfectly smoothly. I was given great attention in the shop, all my questions were answered promptly and clearly, the measurement were taken expeditiously, and the carpet was laid beautifully. I was able to keep samples for a good time, all the furniture was moved and put back perfectly, a door was cut for proper fitting, and the folks went out of their way to make everything simple and quick. In short I found Macadam Floor highly professional, courteous, and extremely friendly. I would use them again with pleasure. Roger Porter July, 2025 read more

Rick and his team were excellent from start to finish. Very pleased with the final product.

We purchased a new home from Lennar. We were told by Lennar that our home could not be changed in anyway until after closing. We did not want carpet in livingroom and hall. Lennar said we HAD to use their vendor or our home warrenty would be voided. We hired your company as we were told to do. We were surprised that it cost $4,474.67. Your company said it was a 2 day job. Well the person working was only there 1 day. There was an empty garage and a covered back porch. The installer was so lazy that they made all cuts inside brand new home. When we arrived from out of state, after driving 3 days. Opened door to our brand new home to find dust ALL over, floor, blinds on windows, window sills, everywhere. Also base boards look like they were ripped off wall and not put back correctly leaving holes that ants were coming thru. If this is the vendors that Lennar insists we use, shame on them. Hopefully this review will help another potential new home buyer. Pictures included to show baseboard sloppyness. This is the 3rd brand new home that we have purchased in 40 years and by far worst experience. The clean up of the mess left and fixing of baseboards was another expense we did no anticipate when purchasing a brand new home. I will say that oter broken items in home were fixed great, but not floor and baseboards.Also not sure where brand new carpet that was removed went as it was not left? read more

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My kitchen tile and backsplash were the same as my bathroom floor tile. Talk about unappetizing. Not only that but the edge was a piece of wood trim that had water damage, it was hard to clean the grout between the tile, the sink was quite scratched up, the microwave handle was broken, and the oven vent fan didn't work. Because of all this, I figured it was high time to update the kitchen. I got a couple of bids and I'll be honest, Macadam's was not the lowest. (For example - a solo contractor bid lower but had a long timeline, IKEA bid lower but was unpleasant to work with and didn't have the style I wanted.) Overall I wanted to be sure the work was done well and I had my choice of materials. I appreciated being able to go by Macadam's show room in SW to meet with Rick and discuss options for counter and tile. The bid was sent over in a day, I said yes and paid 50% up front. Counters were subcontracted out to Galaxy (who I did not love working with but it all worked out fine) and backsplash tile was done by someone else later. They did provide and install the undermount stainless sink, but not the new hood vent. Time to completion was less than two months. My kitchen is so small, I did feel like a "small fry" or low priority to these folks at times. Nevertheless I'm quite happy with the result! The kitchen looks modern and is much easier to clean. read more

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Rick, Cole, and the installation team did an amazing job on our carpet. We are very happy and Rick was excellent in helping us select the right carpet. read more

My wife and I had a bad experience with Macadam Floor and their subcontractor. I cannot recommend them. We purchased new LVP following for our entire upstairs and a staircase. Our project manager was Angel Rodriguez, and the lead installer was Ivan (subcontractor). Ultimately, our installation experience was a major letdown. Our installer, Ivan, led a team of 3-4 guys and our interactions were not the greatest. Our first interaction with Ivan was a walkthrough of the project during which he stated his team does not move any object that doesn't require two people to move. The way he communicated this to my wife and I was off-putting (came on fairly strong) and was not a great way to start the job. We had few smaller items upstairs (desk chairs, standing lamps) that we had to quickly move ourselves despite paying extra for moving services. I later reviewed the contract language and the only restriction on moving of items is that the installers can't move anything exceptionally large (takes more than two people), or very small knick-knacks such as pillows (or electronics) During the installation Ivan put the wrong risers on the staircase (used LVP material instead of the white risers we ordered). He initially stated there was nothing in our order about white risers, however, I learned through Angel that Ivan simply overlooked the color of the risers (his error). Ivan never apologized or admitted this error, rather he tried to convince us that the white risers were inferior and we should go with the risers as he installed them. This ended up being another awkward interaction; my wife and I felt pressured to accept a different color risers so that Ivan need not redo the stairs. We ultimately accepted the mistake, in part not to upset Ivan. Our job ended up needing quite a bit of leveling, which required everything upstairs to be moved downstairs. Ivan's team placed our larger vanity on our upstairs balcony (outdoors) and did not sufficiently wrap the vanity to prevent rain from touching the bottom. They also placed the toilets outside on the same balcony (uncovered). I contacted Angel when I found the vanity outside (the next day) and he stated they would not be able to move the vanity downstairs downstairs as it was "too big to move safely". They did come out to wrap it better (using a tarp we supplied). I was told by Ivan that he thought we were getting rid of the vanity hence the lack of weather proofing; I am not sure why he thought this. Ultimately the bottom of the vanity was wet when it was moved back inside and Ivan did not want to address this when we pointed it out. At the end of the job Ivan's team left our toilets outdoors. He told us there would be water in them that would need to be emptied because they were uncovered for several days (we are unsure why he didn't move them back inside or empty them). His team also placed our new baseboards over the top of painter's tape that had been applied to a few of our doorways (just why?). We had to use an exacto knife to trim the painters tape, which could have just been pulled back by the installers. A few other complaints about the install: · They also scraped the bathtub when they placed a smaller vanity in it during the leveling process. · Ivan's team tracked leveling compound on our entryway (will need to be pressure washed to effectively remove) · Installers did not avoid placing identical lvp boards next to each other. Angel apologized for our experience, however, it was bad enough to write a review. read more

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We've used macadam to floor our last two houses, and both times they've been amazing. Scott helped us pick the best materials for our needs, and find the best pricing. They've installed porcelain tile, carpet, and engineered hardwood for us and we're thrilled with their work. read more

Sadly disappointed with customer service of Angel. As the project dragged on, Angel did not return my phone calls or texts. Also, Galaxy Stoneworks was difficult to work with. Their installers were inexperienced. The installers came very late and left my countertop with a gap. read more

I cannot recommend Macadam Floor and Design, and particularly Rick, highly enough. Macadam and Rick installed new flooring for me in my townhouse. From the selection phase throughout the installation process, Rick was quick to answer my questions and offer sage advice. An unexpected issue was encountered during installation, and Rick resolved the matter quickly and within my budget. Macadam and Rick are true professionals. I recommend their services to anyone! read more

I had a custom home built 5 years ago and the builder would only use Macadam (Vancouver office). It was the worst experience ever and this was my 8th house and 3rd new build. Rick Peterson was the account manager and lied about everything from pricing to construction standards to the competency of his workers. The tiling problems had to be redone 4 separate times at house closing and he still would not acknowledge that it was done incorrectly each time and still was not done correctly. After 5 years of cracking grout, tiles teeter tottering and popping with each step, and tens of thousands of dollars out of my pocket, it is as it should have been when I moved in. Picture of bathroom flooring tile installed by Macadam confirms that a notched trowel was not used for the thinset, which is basic tiling 101. read more

Macadam Floor, Carpet And Design - Portland - Bathroom floor tile that failed. Thinset improperly applied. - Carpeting Near Me - Portland, Oregon

I have used these folks on three occasions--at this point, my entire house is refloored through them. For the first project, I probably hit 10 different flooring stores getting estimates and learning the market place. I was frankly surprised that Macadam, which has one of the nicest show rooms, also was the most price competitive. Often timed, you need to pay extra for a nice ambience. On two of the times, when I had them do the install, they did excellent quality work (the second time I purchased product from them but we handled the install ourselves). The thing to keep in mind to is that Macadam subcontracts the installation work. While we have had good teams who have done things the right way, I suppose you might get a crew without that eye for detail. read more

Macadam Floor, Carpet And Design - Portland - In process. - Carpeting Near Me - Portland, Oregon

My partner and I recently worked with Macadam Floor & Design (specifically with Rick) to replace our upstairs flooring (switching from carpet to hardwood) and we were so incredibly happy with every aspect of the process. Rick was so communicative and thoughtful, and the install team did a really fantastic job with a super fast turnaround time as well! We had a fairly tight budget and our project wasn't the easiest and included a steep stairway with old treads and Rick really helped us tremendously to stay within the budget and give us our dream flooring. The job was done in a day, including replacing our whole subfloor, and the final outcome is just so beautiful. Also, they have SO many flooring options to pick from so that is really nice as well! I can't recommend Macadam Floor & Design (and Rick) enough! Will definitely be returning for any future flooring projects read more

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Rylee Eckstein was absolutely amazing to work with! We showed her an idea of what we wanted and she understood our vision right away. She would give us a few ideas that showed some range to consider but within the overall aesthetic we were looking for. With so many options, she was so helpful in narrowing things down for us. Not only was she great at selecting colors, textures and transitions, but she is also really knowledgeable about the details of actual construction. Throughout the project, Rylee was also very organized so we had very minor changes in the overall project. We also appreciated how available she was, willing to meet with us as many times as it took to make sure we were comfortable with our choices. I can't recommend her enough, she is simply the best! read more

Highly recommended! The whole Macadam team was very friendly, efficient, and easy to work with. We had three rooms beautifully recarpeted in just one day. Alex was a fast, hard-working installer! A very positive all-around experience. read more

Nice showroom with all LED lighting and not too bright. You want some normal lighting when picking out these items. One odd thing was everyone we called there had no greetings on their voicemail. The main thing is they had decent prices and good selection and came through in a pinch. We had a tight schedule to get new carpet installed before move in. They measured it out based on just a floor plan as we had no access to the house and had enough but not too much. They did the job in the scheduled time. Also at the last minute we added another room and they found some carpet locally and squeezed it into the same schedule. Now we have been in the house we are very happy with the quality. They even helped fix some of the plywood flooring during the process. read more

Absolutely horrible customer service. I spoke to TRACY before I placed my order to replace a few existing pieces of laminate flooring. I emailed her to confirm the color of the flooring would match what we already had. She checked our file and said it was correct. When I received the invoice it said that Macadam was not responsible for any flooring that came in and didn't match existing color. I then reached out to her again regarding that disclaimer where she assured me that rarely happens and that they just include that in the invoice but that chances of that happening were VERY slim. Well, sure enough, the installer comes and the laminate does not match. I reach out to Tracy to try and find a solution. She then tells me, " I told you the colors would not match". What?? When I remind her that I called about this she says that it is in "writing" on the invoice and that she warned me. I remind her of our conversation and all she offers to do is order more flooring to then replace the entire first floor and blames me for ordering it. Had she given me the correct information straight away, I would've gladly replaced all of it right away and not have to wait several weeks for additional supplies. She was completely unprofessional, unapologetic and because she had it in "writing" felt like she could disregard the information she told me via our phone call. I will be reaching out to my attorney about this as well as it played a role in the sale of our home causing us a great amount of stress. I hope you can avoid what we went through by using Paulson's instead, where the staff is knowledgeable and not trying to take advantage of their customers. read more

Macadam Floor, Carpet And Design - Portland - Me double checking about material. - Carpeting Near Me - Portland, Oregon

My husband and I just finished a laminate stair and second floor landing project. We used Macadam flooring for our product. Scott Carden was our sales representative and he was amazing. He was enthusiastic, knowledgeable, and efficient. We have already been back to purchase carpet for our bedrooms. The experience was easy, the store is beautiful. The prices are competitive. read more

I came into Macadam replace the carpet in my house. Rick made the carpet selection process quick and easy. Installation was scheduled prompt and the installers got the job done in no time. Caine was great to answer all my scheduling needs. Would recommend them, and will be using them again. read more

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I could not be more pleased with Macadam Flooring and my beautiful new floors! The process could not have been easier and the workmanship is absolutely perfect! I wish I could give Macadam more than 5 stars. There is definitely a reason why they have been in business for so long- it's truly the best service and product you can get in Portland. SO happy! Thank you Macadam! read more

I recently purchased carpet from Joe Werner at Macadam Flooring. What a great experience. Joe is such a great guy and really knows how to navigate all of the choices that are available. He is also very honest and doesn't try to oversell something that I don't need. This was apparent when I was picking out the padding for my carpet. He had all the options laid out in front of me and said I could choose whatever I wanted, but that a certain pad would be the best for feel, for price, and that other pads were more expensive but not noticeably better for the price increase. If you need new carpets, countertops, tile, or anything else; I would highly recommend going to Macadam Flooring. They are amazing. I can't wait to talk with Joe again in a couple of months when I buy my new countertops. THANK YOU!!!! read more

Very thankful for Macadam Floor, Carpet and Design! After months of searching for the right flooring for our home, we found the perfect material for our home. Joe and his team were exceptionally helpful, even willing to provide estimates and delivery updates on their days off. During material selection, Joe and his tram were very patient and more than willing to answer the many, many questions we had. I would absolutely recommend purchasing flooring material from this establishment! read more

We replaced our entire first floor floors using Macadam and were SO happy we did! The floors completely transformed our home and the process was completely smooth and painless. We worked with Joe and he was professional, super nice and attentive without being at all pushy/salesy. Every step was handled quickly, efficiently and without any issues. It's rare these days to find a vendor that you can hire for a job where you don't feel swindled/that it takes too long/something inevitably goes wrong - I guess Macadam Floors is the exception! Highly recommend this place and will be using them again for any flooring needs. read more

HIGHLY recommended! I came in today to order some replacement carpet for our home and Joe was incredibly helpful. When I came in, I was pretty certain I knew what I wanted, but I wanted to explore some alternative materials just be certain that I should rule them out. Joe gave me a quick education on very specific differences between a few different materials I had questions about and the quality and performance variety within each class of materials. Once I had confirmed the type and quality of carpet I wanted, Joe was able to demonstrate the subtle differences in the look, feel, and performance of my final selections of carpet and it made making my final decision SO much easier and quicker. The whole visit was quick, educational, and fun. read more

We just used Macadam Floor and Design for our third flooring project and once again, they did a fantastic job from measuring to ordering to installation and clean up. We worked directly with Julia Arms who was very good at communicating and was able to get us from measure to ordering to install in record time! Also, for those wondering about cost, we got a quote for a similar carpet from another popular flooring company and it was thousands over what Macadam Floor and Design were able to quote. read more

So I had some issues with the company and discussed them with management. Issues continued and I was basically told today that I am part of the 2% that have problems and that was the end of our discussion. Not really a great business model, but if I have further issues about the installation of my flooring I will contact another contractor. Just beware of the company and please know that they really don't listen to the customer. I would not recommend this business. read more

Literally just walked out of this store. Waited over 20 minutes for someone to help me and no one ever did. Not even a "hold on, we'll be with you in a moment". Totally shunned and ignored. Will happily take my business elsewhere- not impressed with the selection or lack of basic customer service. read more