I received excellent, careful, and consistent care from Jaclyn Chen. The condition in my shoulder,…read morewhich was a combination of slight tears in my rotator cuff combined with developing arthritis, had its ups and downs over the time that I was being treated. Jaclyn was great at modifying my exercises and treatment in order to figure out what was most effective. I am happy to say that I am now able to do the things that I was able to do before the onset of the shoulder pain! Success! Thank you, Jaclyn!

I had a good experience in the past so I am writing an updated review. I over reacted to their new…read moreMembership Fee as physical therapy is a needed but tough business to survive in. Never the less, be aware of their current $169 fee when you phone for an appointment.

I came to Pro+Kinetix due to lingering hip and lower back pain from old running injuries which were…read moreexasperated from constant sitting at my desk job. I had tried online mobility programs, but I needed personalized guidance to make real progress. I was matched with Roland Jenkins in 2024 and have been seeing and feeling progress ever since (hello criss-cross applesauce sits!). He helped me improve my mobility, build confidence in the gym, and taught me how to modify exercises for my body (especially as someone who is only 5 feet tall). I've also worked with Lo (Lorraine), who has been equally knowledgeable and supportive. Thanks to Pro+Kinetix, I'm now lifting weights confidently, running again, and moving without the limitations I had only a few years ago. They didn't just help me recover but they taught me how to move better for life. If you're considering physical therapy, don't wait. The team at Pro+Kinetix genuinely cares about helping you reach your goals, whatever they may be, and I'm incredibly grateful for everything they've done for me.

Came to Pro Kinetix after dealing with shoulder dislocations for years that eventually stopped me…read morefrom lifting weights and playing basketball. Dr. Jose Gonzalez Mejia worked with me to develop a comprehensive plan to get me back on the basketball court over the course of 2 months. The facility is top-notch, and every staff member is friendly and professional! I appreciate working with Dr. Jose because coming up with the right plan for my shoulder was not easy and I suffered some setbacks along the way that we overcame by taking a detailed approach. Now that I am back on the basketball court and have regained confidence in my shoulder, I am very happy I came to Pro Kinetix and have renewed optimism for my athletic performance moving forward!

I have had four joint replacements with Physical Therapy each time. SOL has been head and shoulders…read moreabove all. They are helpful, encouraging, taskmasters . I have greatly improved and I owe it to Summer and Jordan. I'm 76 years old and I hate most physical activity. I am actually Practicing!!! You cannot go wrong with choice.

I can't express how grateful I am to have had physical therapy here! I was skeptical at first…read morebecause of previous experiences at other physical therapy practices but from my first appointment I knew I was in excellent hands! I started physical therapy before my surgery and all of the help that I received, prepared me for moving in and out of bed after surgery, walking and going up and down stairs on crutches. The help I received has contributed to my full recovery. I was under the care of Racquel and Nick, initially. When they were not available, I worked with James and Murphy! There were so many good times and laughs! The best physical therapy experience I have ever had! The office experience I received was excellent! Gabe is thee best! It was easy to get a hold of and communicate with the office. I always received excellent customer service! I highly recommend them!

Amazing care, the therapist really want what's best for you and help you reach your goals. Office…read moreis super clean and professional and the front desk staff is so helpful

Filled out the form twice online with zero response. Now I have been waiting 5 months to be seen…read more They do not answer their phone and they don't respond online so they just don't seem to be able to take new people but they should say that so that people can go elsewhere

Issue with left shoulder. PT Devin Ehrlichman exceptional in skills and demeanor. Also referred me…read morefor Shockwave Therapy. I now have way less pain and better range of motion. Front desk staff also very good. No delays, always on time. Free parking downstairs, Watergate shopping center.

Awesome, friendly staff, Noah is patient, communicates clearly, and is extremely knowledgable. Came…read moreaway from my appointment with actionable insights. Highly recommended!

Been struggling with chronic pain on my left side--hip, QL, shoulder. Chiropractic has provided…read morerelief, but I needed a way to keep my body in alignment between visits. Then I found Valerie Loo, and wow--she's incredible! Instead of just treating the pain, she finds what's out of alignment and teaches me how to correct it using Counter-shapes tailored to my body's unique movement patterns (quirks really). I don't think I've ever worked with a PT who truly understands how everything is connected. One time, my shoulder was hurting, and she had me do a foot exercise--not touching my shoulder at all-- the pain went away. So wild! What she teaches is like self-massage that actually gets to the knot--not just by pressing on it, but by using movements to retrain my body. Now, the pain stays away for days! And when it sneaks back in, I know exactly what to do to reset and feel good again! Valerie doesn't just "hand me the fish" so to speak--she teaches me how to fish, so I can take care of my body (at home) instead of relying on constant treatments. So grateful for this woman and her work. If you've noticed limits in your movement or want to move better while improving your posture and alignment, this is for you. She calls her method "prehab" (preventative rehab)-- it's a game-changer!

Valerie is awesome! I tried a Loo Movement class because I wanted to work on improving my posture…read moreand spinal mobility. I saw how inflexible my father was as he aged and wanted to avoid the same fate. At first I thought I was just coming to do stretches in a class and I wasn't sure it would stick. But then, I realized I was being taught a modality to move through life, and now I have a whole new appreciation of what Valerie is teaching. Valerie taught me to know what good alignment feels like. Now, I can tune into how my body feels and make adjustments on the fly. I have a new awareness of my spine and how it affects all of my movement. I can turn my head around and see behind me more easily. I stand with more confidence and feel more grounded. It's like my body was craving this... I just needed to listen to it. An unexpected perk of attending class has been the wonderful Loo Movement community! I always enjoy the caring attention Valerie gives in class. Afterwards it feels like I got a massage. The difference is that Valerie taught me to do it myself. This is the best I've felt in my body since I can remember!

Lydia is the best PT I've seen to date and l've only had one session with her so far! We started…read morewith the typical intake process in her private office. This gave me comfort knowing I can speak to her honestly about my history and not have to worry about who may be overhearing. When intake was completed, we started with a mobility assessment. Afterwards, she performed joint mobilization on my back to assess and loosen up the tightness. Afterwards, she showed me specific on the floor designed to improve my movement and reduce pain. She's super knowledgeable and answered all the questions I had. I performed the exercises through a few rep cycles while she watched my posture and corrected me if I was set up incorrectly. When the exercise portion of the appointment was complete, we assessed my mobility again and it improved dramatically compared to the start of the appointment! Lastly, she went through her pricing and packages. I appreciated that she didn't pressure me at all to pay then and there for a package. When I got home, I received an email containing the exercises and each one had an explanation and even a video to show how the movement should be performed! Can't wait for my next appointment with Lydia!

Dr. Lee is an exceptional practitioner who helped resolve my chronic shoulder and neck pain after…read moremonths of limited mobility and discomfort. Her diagnostic precision and thoughtful explanations immediately set her apart from others in the field. Each treatment session was purposeful and grounded in both clinical expertise and genuine care. Within a few visits, I experienced significant relief and improved function. If you're feeling overwhelmed by pain and unsure where to turn, trust that you're in excellent hands with Dr. Lee. Update! My session are going really well and Dr Lee's plan of action and attention to detail has helped me improve so much! My shoulder mobility and pain and significantly improved with her guidance!

I chose this clinic bc it is near my house and I needed to be seen for a few months before my next…read moreortho appt and did not wait for neighboring PT clinics to have openings. I feel so lucky to have chosen this clinic. I saw Dr. Jeff today and he was so incredibly thorough (more-so than any other provider I have ever seen). He was very communicative and his formulation and plan has given so much confidence. Thank you Level Up Wellness.

I love Level Up! I've been seeing Dr. Jocelyn as I prepare for labor & delivery and will continue…read moreseeing her for postpartum recovery. I scheduled a consult at 28 weeks pregnant thinking I might come back just a few times, but it's been so useful that I'm still going 6 weeks later. Her approach is very accessible, she's excellent at explaining what we're doing and why, and there are easy-to-follow videos for practice at home. It's a really relaxing hour of my week to come in and have this kind of support. The rest of the clinic staff are also great, super responsive, and make scheduling easy. Highly recommend!

This clinic wasn't a good fit for my needs. I felt the therapist inappropriately evaluated me with…read moredoing a quick physical that lasted only a few minutes and didn't seem knowledgeable about my medical conditions. I have multiple systemic chronic injuries, and the approach here over focused on isolated issues rather than treating the body as an interconnected system. The layout is also something to be aware of. The front desk, waiting area, and treatment space are all in one compact room, with massage tables placed extremely close together, less than my petite wingspan apart. It was also quite noisy. I could hear everything happening around me.

This place is a PT mill. I strongly advise that you look into other clinics if you need actual…read morephysical therapy. First off: I was a physical therapy aide for years and I was not qualified to treat patients without a physical therapist present or if they were not within close ear shot. I have worked in and have been treated by many clinics and what they are doing in that place is illegal, and they know it. I recently had a revision hip surgery and since this place was close to my home, I booked an evaluation for 7 days post-op. When I called a week or so before my evaluation, I spoke to the front desk staff to book subsequent appointments as my protocol called for 1-2 times per week. The woman I spoke to told me that my following appointments would be with an aide. I kept asking if I would see the physical therapist before the aide and she kept saying, yes, but only the first appointment, then just with the aide. I honestly thought it was a language barrier issue, and I know how physical therapy is supposed to work, so I just made the appointments. On the day I showed up for my evaluation, the clinic was packed. At least a dozen patients at 7:30am (they opened at 7am), and it seemed very chaotic. Most of the tables had patients on them and they were clearly unsupervised. I just assumed that they had several PTs (or Physical Therapy Assistants; which are very different than aides) on staff, which was NOT the case, as I've come to find out. Twenty minutes into my appointment time, I was taken to a table to wait for the PT. Simon came out of his back office and spent at maximum 1-2 minutes with me. He never checked my incisions, did no physical evaluation of any kind, and after a few unsavory comments, he went back to his office (never saw him again). The aide then attempted to help me get on the bike, but she had no idea what she was doing and I wound up hoisting myself up on the bike, which put me at risk for a fall (fortunately, I did not). She left me there unattended and I had to get someone's attention to get me off after just sitting there for at least 5 minutes after the timer went off. When I got back to the table, the same girl told me she was going to go in back to check out my protocol. She returned and said that she was now going to put me through some exercises. This is when I truly knew that something was REALLY wrong with this place. I asked if she was an aide, assistant, or PT, and she answered she was an aide. I asked her if Simon was going to continue with the evaluation and she said no, and that she was going to do it. She said that this was how they do it and I could feel that even she knew that this was wrong. That's when I told her that this was not okay and I discontinued my session and left. Shortly after I arrived back home, I called them and canceled my appointments. The physical therapists on their website have not worked for them since 2021. Simon has lied on my medical record since the visit and has made a false claim with my insurance company. Luckily, I was able to find another clinic that could see me on short notice and I know that I am getting the real care that I need after surgery.