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    Renewal Stone Solutions

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    Services - Renewal Stone Solutions

    Countertop refinishing

    Countertop removal

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    3 years ago

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    Forever Marble

    Forever Marble

    4.1
    (13 reviews)
    $

    Ben and Associate installed my kitchen quartz countertop and wall tile. I am very happy with the…read morefinal results and would recommend Forever Marble.

    We hired Forever Marble to fabricate and install countertops in our newly built kitchen - a $17,070…read moreproject paid to Forever Marble, including materials, fabrication and installation. They have botched the project with multiple issues ranging from (1) shoddy fabrication rendering our sink unusable, (2) measurement errors leading to inconsistencies in the overhang throughout the kitchen, (3) careless installation causing minor damage to our cabinets, and (4) most disturbingly, deceitfully concealing a significant break in the stone by sealing it and not letting us know about the coverup, which would become apparent later. Specifically, Ben and his team from Forever Marble were scheduled to install ONLY the island countertop on a Saturday (Aug. 14th ) and therefore our contractors prepped ONLY the island for installation the day before (Aug. 13th ). However, on Aug. 14th , Ben and his team came to our residence and insisted on installing BOTH the island countertop (aka the black & white stone) and periphery countertop (aka the black stone) without prior notice. They said that they would "prep" the area themselves (i.e., remove the plywood and all the plumbing) and install it that day. I told them it was okay to start with the island stone, but to wait on installing the periphery stone until I talked with our contractor to make sure it was okay to install it without his supervision. Ben's team however went ahead and started with the black stone anyway, and said that they were just 'placing it' and it was not final. Ben's crew seemed in a hurry while working, and while they pushed the black stone into place, there was a sound and a collective "oh no" from the crew. They hovered around the stone for a while, and when I inquired, they said that it was "nothing". My husband told Ben that he was not satisfied with how the black stone was sitting on the sink. Ben told him that he would be happy to: 1) replace the stone, 2) give us credit for the damage, or 3) give us the next project for free. Ben never mentioned anything about the wrong place where the faucet hole was located or a crack by the sink (which Ben had tried conceal, which we discovered later, and which was probably caused when Forever Marble's crew yelled out a collective "oh, no!" in their haste to get the install job done hurriedly). Here's the result: The L shaped black stone by the sink has multiple issues and needs to be replaced: 1. There is a significant crack near the sink that has been epoxied in a way that it should not have been. 2. Sink reveal is an issue - the accessories don't slide all the way and get stuck because of the way the countertop is cut around the sink. 3. Main faucet hole is not centered to the window as designed Meanwhile, the black & white island stone is still not placed centered over the island, the overhang is higher on one side and lesser on the other. There is a crack by the sink here as well, which is beyond a "natural fissure." Additionally, the butler's pantry reveal is off, and there's damage to the cabinets. We have tried communicating this to Forever Marble and have received no response, aside from an offer to make a couple of cuts in the black stone and replace the sink area, which is a no go, because we don't want our expensive countertop to be chopped up to 'fix' spot issues. This has been a total nightmare.

    Colonial Marble & Granite

    Colonial Marble & Granite

    2.1
    (345 reviews)
    $$

    My wife and I are putting in a new kitchen and we have been working with Colonial Marble on the…read moredesign. They are a family owned business which shows in the quality of their work. We were supported by a great staff from sales through install. Everything looks fantastic and the kitchen was installed on time. I will continue to refer them for any home projects.

    horribel experience. their service is terrible. different departments do not communicate it…read moreseems. i was getting countertops done. one day they came to remove the old counter top, disconnect water etc from dishwasher. next day somone was to come and reconnect. whoever came, did not reconnect properly with dishwasher. called store several times. no response. so i am not then able to use dishwasher. finally got someone to come in. a few days leter, when the different team came to put counter top, there were problems...like the ends of the backsplash not straight etcetera. this team also came much much later. they outsource their work and almost always the people coming to do the work are east europeans...horribly rude etc... you keep leaving messages but they don't get back. WILL NEVER EVER WORK WITH THEM, PAID CLOSE TO 8K TO GET THIS DONE. HORRIBLE CUSTOMER SERVICE. YOU ARE LEFT HANGING ON YOUR OWN. ONE DEPARTMENT DOES NOT KNOW WHAT THE OTHER IS DOING. THE GENERAL MANAGER REMAINS UNAWARE. IN THE KING OF PRUSSIA AREA, MANY CUSTOMERS HAVE SAID THE SAME THING---HORRIBBLE CUSTOMER SERVICE AND NO RESPONSIVENESS. when you are working full time, you do not have the time to chase them. but that is what they end up doing as they do not respond to messages. they do not care about their customers once they get their advance money. see others saying the same thing.

    Renewal Stone Solutions - countertopinstall - Updated July 2026

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