I just happened to look at the reply from Alpha Omega, which said I had not contacted them…read more Unfortunately, I spoke to both Joan (who was very polite) and Paula (after leaving 2 messages that were never returned) and was told basically not to bother with them as they were not going to do anything to help with my repair. I then spoke with the builder who contracted them for our work, and was told that they would put a note in my file. They have my money, and therefore there is no reason for them to respond to me. I also just make 9 different phone calls to their number in Raleigh at 1:45 in the afternoon on a Wednesday and got absolutely no one to answer the phone. I am also not that hard to find. I am the only Dwina in the area and with a quick search at Duke I pop up readily with contact information. Once again, buyer beware. We didn't choose them to put on our roof, the builder we worked with chose them as the roofing contractor as he was buds with the Greensboro branch of Alpha Omega. The buddy- buddy system will always screw over the customers in the end.

They were contracted to replace existing shingles that were defective. The house was just 1 year…read moreold. The shingle installation was done but they caused extensive damage to the gutters and gutter guard system. The gutters and guards in the entire front of the house were all dented and scratched. The gutter guard diverters were destroyed. Additionally, the shingles were not installed properly where they met the gutter guards. We ended up having to hire another contractor to repair what they damaged.

They did exactly what I asked for in a timely manner. They did not try to upsell me on anything. I…read moregot exactly what I asked for when I wanted with no fuss.

Amazing work in under an hour on a 3-story townhome. Gutters clear & running smoothly for the first…read moretime in years. Quote for service came in higher than others but everything was included, no lowball then upsell games. Highly recommend

I contacted several roofing companies asking for a quote for roof replacement. Mike's quote was the…read moreclosest one to our insurance's estimate. His 10 years workmanship warranty is also the longest among the bids we received. However one thing that sets him apart and made us decide to hire him is that he is honest, not pushy and has a no-frill approach. He didn't try to upsell anything. In fact he offered quality shingles without charging extra $$. His crew worked efficiently and did the clean-up very well. They installed the roof in one day. The whole process only took less than 2 weeks, from receiving the quote until we have our new beautiful roof installed. All in all we are very happy with the outcome and will gladly recommend him to anybody who asks for roofing company.

Superb craftsmanship. Competitive quote. No surprises…read more Mike reroofed my house this summer, including new sealed boots around vents. Once underway, he could see that my chimney siding was rotten. He rebuilt it from scratch, painted it, and installed maintenance-free metal trim for the corners to match the style of my house, making it better than original.

Our house needed new siding and new gutters, so we decided to go with Home Genius. The gentleman…read morewho did our estimate was great at helping us find a solution. In addition, the repairmen and the job foreman were on time each day and they did an outstanding job repairing our home. We plan to utilize their services again in the future. We recommend Home Genius for your home repairs.

DO NOT USE THIS COMPANY. There are way more options that…read morewill result in an easier process and better follow up. In short the work crew broke an exterior glass door pane to a sliding glass door. Accidents happen, poor communication and lack of follow up shouldn't. Home Genius blamed the sub and vice versa. Eventually the glass was replaced by the sub contractors father (yes seriously). After replacement it was foggy and dirty inside. After six calls to customer care we received a call back from Raleigh manager who of course blamed the sub and "would look into it". We got into contact via text only with our job lead as he has no voice mail. It was determined new glass would be placed back in upon our return from vacation out of state. To our surprise our home camera systems picks up somebody going into our backyard with a ladder and presumably working on the glass with no appointment, no permission and no contact with home genius. A text to the job lead to confirm was left unanswered. Likewise when the Raleigh office manager was asked for information regarding an appeal process, he asked if we would drop our 2 star google review first instead of simply meeting our request and providing info for am appeal. He still has not responded with info requested or followed up in any manner to see if our damaged property was replaced etc. The second glass replaced while we were not home but an unknown party is worse then the first replacement glass job and here we sit with zero assistance or communication from Home Genius. Customer Care reps have all been nice and courteous all 7 times we have called them. Just don't take the risk with other options available.

They did a great job and were polite, respectful and very neat. The communication was excellent. I…read moregot a new screen porch , siding , and custom steps. From Beth in the office to Brandon and Kevin on oversite as well as crew guys , I was very pleased.

I called to ask a question. The call was answered by a rude and abrupt woman. If this is their idea…read moreof customer service I would avoid them.

One of the Best decisions I ever made! The knowledge, honesty, and Attention to detail is amazing!…read moreEVERYTHING was discussed, listed, and explained. The type of shingles, the step by step guide of what was to be done was DONE!. Because this company has been in the area for quite sometime, they've developed a reputation for being clear and concise, and delivering a quality product.They arrived early, completed the job, and cleaned up every piece of trash that was created. It was like, they'd never been here...except for the stunningly new beautiful roof.

Two things you will want to know about William Taylor Roofing: (1) Mr. Taylor himself answered the…read morephone when I called and he came out personally to give a very reasonable and free estimate for our roof replacement. He did not try to upsell us on any services we did not ask for. The work was scheduled very quickly and performed in one day. Mr. Taylor was on site several times to supervise and make sure everything was done as promised. (2) His crew was supposed to install (free) new gutter guards. They accidentally misunderstood his instructions and removed the gutters completely, damaging them in the process. He immediately had all new gutters installed on the house at no charge to us. This is an honorable person running a business you can trust to do great work and not overcharge. Because Mr. Taylor is also a general contractor, I would now use him for any work I need in the future on my home.

Outstanding in All Respects! They check ALL the boxes: Professional, Competent, Responsive,…read moreThorough, Attentive, and Punctual! And, as a bonus, they are genuinely nice folks to work with. They correctly identified that my roof had been damaged by hail roughly 11 months ago, and the USAA adjuster readily agreed. Replacing the roof was accomplished in a manner I did not think possible in any line of business: they CONSISTENTLY did what they said they would do, when they said they would do it, and in a manner that exceeded what I expected. After seeing how they work, how they stay in touch, how they show up, and how they are committed to doing things well and fairly, I can 100% recommend them. In fact, I wish I could award more stars because they deserved them. I particularly want to thank Drane, Ryan, and Bertin for their exceptional commitment to excellence and teamwork. Well done!!!

I reached out to this company for help with an issue at my home and was genuinely impressed with…read morehow they handled everything. They were extremely responsive, showed up quickly, and were easy to communicate with throughout the process. The crew was professional, personable, and made me feel comfortable from the start. In my experience that's not always something you get with contractors. What really stood out was their willingness to go above and beyond to help resolve the situation. It's clear they care about their customers and take pride in their work. If you're looking for a reliable roofing and gutter company that you can trust to show up, communicate well, and do right by you, I'd absolutely recommend them. I'd work with them again without hesitation.