I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

Easy peasy way to tackle a lingering cold going on 2 weeks now…read more Scheduled online the night before and took a jaunt down to Renown's Pringle Way office. Everyone was very nice and the doctor was thorough and professional. Love the fact that I can get lab tests on my phone when the the results are available. On the road to recovery!

No one wants to be hospitalized or spend time here. From the nurses to the intensivists I've had…read more(Dr. Anderson and Dr. Richardson) my stay here has been long, but everyone truly cares about you as a patient and wants you to be able to transition home after a long stay. If you're in ill health, this is the place you need to be in.

This ER was recommended by the paramedics taking me as a medical emergency, after being prematurely…read moredischarged by Northern Nevada Medical Center's Emergency Department. That review and update can be found here: https://www.google.com/search?sca_esv=7059b957e07c44b7&si=AMgyJEtREmoPL4P1I5IDCfuA8gybfVI2d5Uj7QMwYCZHKDZ-E4r_9Gt1crzzTCJckVWby8JzuqctMqNxza7iOfVcNqNnVxpWezKAuTr3EP5MCodYtqJRaIbbk8Oj_4UmzwjvHJ0oYUFa-tJ38VdOCD71ir5hDetIbQ%3D%3D&q=ER+at+McCarran+NW+Reviews&sa=X&ved=2ahUKEwiJ7ZrN6caRAxU0LEQIHf5hN5MQ0bkNegQINBAE&biw=1152&bih=585&dpr=2.5 I presented to Saint Mary's ED as a consequence of the illegal care administered at Northern Nevada Medical Center's Emergency Department with severe abdominal pain persisting for two weeks (that had been meticulously tracked with a Medical Assistant Software my partner created, that was and has been tracking these incidents minute-to-minute ). What followed was not the provision of medical care consistent with Nevada law or accepted standards of practice, but a sequence of dismissals, misrepresentations, and dangerous prescribing decisions (AGAIN) that placed me, the patient, at risk and violated my rights. 1. Clinical Analysis of the Discharge Record Even though the staff verbally "scoffed" and suggested it was just a 'kidney stone', the After Visit Summary tells a different story: Official Diagnosis: They have officially documented Ureteropelvic junction (UPJ) obstruction as a primary diagnosis. This is not a "simple kidney stone"; it is the exact pathology identified at the first ER. Abnormal Lab Results: My urinalysis showed Trace Protein and 1+ Ketones, which indicates my kidneys are under stress. Medication: They administered Ketorolac (Toradol) at 6:32 PM. Toradol is an NSAID that can be hard on the kidneys; given my history of kidney failure, this needs to be monitored closely. Breach of the Standard of Care: This occurs when a provider fails to provide the level of care a competent professional would. (e.g., dismissing an acute UPJ obstruction as "chronic pain" without new imaging). Failure to Diagnose / Delay in Diagnosis: The refusal by SMRMC to perform a new CT or MRI despite worsening lab markers (Protein/Ketones) and a 1.9 cm lesion. Patient Abandonment/Violation of Rights: Repeated requests for a Patient Advocate were denied, and call buttons were ignored. I WILL ADD THIS TO MY ON-GOING CASE, PICTURED BELOW AND THE COMPARISONS OF BOTH EMERGENCY DEPARTMENT FALIURES.

My son had a surgery yesterday and the staff was amazing!! Josee' was his nurse. She was so kind,…read moreeven at 5:30 am. His Dr. Austin Hall was super knowledgeable kind. My son loves him. My son used to have his insurance through renown Medical. and we changed insurance companies and at first, but he has come to love St. Mary's. It's quiet it's more personable and they really care. His insurance agent, Ron Hows. Who is his rep from Health plan advisors was super helpful when he signed on with health plan advisors. Walked him through every step, and he was very confident about St. Mary's. He has always had great experiences at St. Mary's. Dr. Wong his anesthesiologist was amazing too

I love almost everything about NNMC with one major thing - their call center! I had a procedure…read moredone in December and a few days ago I received a bill for what I was responsible for. The bill read: "Need to set up a payment plan? Call customer service at..." Hoping to do just that, I called the 800 number shown on the bill. I was on hold for 35 frustrating minutes until I got connected with a representative who's command of English is "not exemplary", requiring me to ask her several times to repeat things she said so I could understand her. Despite the bill stating that payment in full was due "yesterday" (Sunday 2/22/26), I was told my bill was not "finalized" yet and that she could not set up a payment plan until it was. I asked when that would happen and she suggested I "call back in a week or two" (meaning: she didn't know). Extremely frustrating!!

5/14/25- Dh was able…read moreto get a follow up appt. after being seen at Er Damonte.. Appt. was with AGACNP-Preston Peterson.. For me to give a five star review- you know he thoroughly impressed me with his knowledge and bedside manners-.. Very easy to speak with, very compassionate and answered all my questions. Next appt. Is six weeks and feel very fortunate to have such great medical support. The Medical Assistant was awesome too.

I had lunch the other day in the cafeteria. Everything is a fair price. You mostly pay for suff by…read moreweight. However, I got the club sandwich and I think it was just a little over six dollars. I can't find their menu posted anywhere in line, but it changes daily. There's also a really good little coffee cart. Rene makes the best coffee! #lunch #cafeteria #price #staff #sandwich #menu #coffee #cart #rene

As far as gyms go this one is perfect for us. It is very laid back with mostly older people. With 3…read morefloors in total, there's something for everyone. On the 1st floor is the main lobby, a kids center, salt water pool and changing rooms. They also have seperate mens and womens saunas and hot tubs in the changing rooms. The 2nd floor is where you'll find all the free weights, weight lifting machines, all the different cardio machines and a huge running/walking track. All your classes like yoga, spinning, Tai Chi and HIIT training are on the 3rd floor. There's a 7 level parking structure with minimal walking and badge access on the door. Fees vary by type of membership. With our employee discount the monthly fees are around $40 per person. A small eatery with pretty good eats is available and incredible staff awaits you.

I am a doctoral candidate and a professional who expects a basic level of clinical competence…read more After a previous provider at this facility, Lynette Rossback, failed to meet the standard of care, I was told I would be transferred to the "most competent doctor they have." My experience with Dr. Saba Mohammed proved that statement to be entirely false. It was a complete failure of medical ethics. Instead of investigating peer reviewed literature or acknowledging my documented history, Dr. Saba Mohammed defaulted to a "delusional disorder" diagnosis. This is blatant medical gaslighting. It is an attempt to pathologize a patient who is well-educated on their own condition because the provider is unable to keep up with modern research. If you have a complex illness and you are smarter than your average physician, stay away. This office would rather label you as mentally ill than do the work to understand a multi-system physiological issue. Dr. Saba Mohammed is not the most competent doctor they have. He is not competent at all. This is a provider who retreats into psychiatric labels when they are out of their depth and incapable of doing their actual job or using any level of critical thinking whatsoever.

I had another appointment at Community Health Alliance, located on Wells. This location is always…read morebusy but they clinic sees patients quickly. Dr. Saba, Louie- his assistant and the staff are always so nice and professional.

11/15/24 Re-check…read morewith the cardiologist, Dr.To Last visit was four months ago, in South Reno. Grateful to have great providers.

Excellent care and the answering of your questions. People are polite and are very knowledgeable.read more

The front office was clean and well maintained. Brandon checked me in. He was friendly and…read moreprofessional. The nurse that took my vital signs, was pleasant and professional. Dr. Jennifer Brown was friendly and professional. She explained everything well. She also answered all my questions to my satisfaction. The exan room was clean and orderly. I recommend this medical office.

Doctors are OK. Unable to contact them or their assistants. Leave messages but no return calls.read more

Heart and Vascular center. I spoke to a financial aid representative named Anne today at Dr. To's…read moreoffice. She was really sweet, friendly, professional and determined to make sure I could be able to afford a medication to help both heart and address my diabetes. Thanks again Anne. You are Awesome. And thanks for the Hug

Had an appointment with Dr. Alkia (sp?) after dealing with a health issue involving chest pains at…read morean Urgent Care that recommended me to establish a Primary Care in order to set up a longer term plan for care. Dr. Alkia spent almost the entirety of the visit discussing the vaccinations I had as a child, completing forms on his laptop. I don't even think he read the notes from the PA of the Urgent Care or listened to me at all regarding the basis for this visit. I left feeling this was a complete waste of time and co-pay and without the slightest inclination that he cared about my health or wellness. Strongly recommend avoiding this practice.

This location was within walking distance for me and super convenient times for my appointment…read more Residents are supervised by the clinic director/ doctor. They also have imaging at this location. I thought this was a very affordable visit with qualified staff providing insight to my care. I'd go again!

10/1/2024- Review is…read morebased on a visit with a Karen B. (Dietician).. I requested a referral from my primary to get a consult with a dietician, and he was very supportive. It was my oldest son, who made the strong suggestion for my request. The appointment validated some of the thoughts I had and also made me feel so much better. Karen is very easy to speak with and her knowledge and understanding is very calming. I learned quite a bit within the short time we had. Definitely will be doing a follow up .. Back again with the hubby- lucked out with getting on as a cancellation.