Good luck navigating through the website and coming up with the correct part. don't make a mistake,…read more if you do plan on paying to return it no matter what the circumstances. their policy says if it is your mistake you pay for the return and restocking fee.........trust me any mistake will be your mistake (even if it is only a $5 mistake). their idea of customer service is to make sure you serve them. Example: I tried to buy a door bin for my refrigerator. they sent me the one for the freezer which was much smaller and would not fit. the description on the website said it was for a refrigerator freezer and showed the correct picture (no dimensions). my fault, they said, as I should have typed in the correct part number (which I did but they didn't have it in their system). basically there was no way I could have ordered the correct part on-line. Lane agreed but still wouldn't waive the 20% restocking fee or pay for shipping even though I was going to purchase the correct bin. Recommendation: Do not order on-line. I only bought from them because they were cheaper than Sears parts BUT it turned out that the correct part was more expensive than Sears. shipping was immediate so if you must get it right away, makes sure and call (hopefully you will be treated better).

From the owner: Your Local Service Expertread more

A Story of Genuine Small-Town Customer Care…read more This is the story of a small-town, family-owned appliance store that truly cares about its customers. I recently bought a used washing machine from Robert Tylisz Appliances in La Porte on SR-2 to replace my old one that had started leaking. Since my house is on the market, I wanted to leave reliable appliances for the new owners--ones that didn't cause any trouble. To my disappointment, the replacement washing machine wasn't quite what I expected. After it was delivered, I discovered that it too was leaking water onto my basement floor. What a mess! Feeling panicked and desperate, I immediately called the store and left a message with one of the employees. The next day, I spoke with Maureen, who instantly put me at ease. She assured me that the company would make things right--and she meant it. When the delivery team arrived with a replacement machine, the two gentlemen spent the first ten minutes apologizing on behalf of Tylisz Appliance, which I found very honorable. They installed my upgraded used washer, apologized once more before leaving, and made sure everything was in working order. The following day, Maureen called to confirm that I was satisfied and that everything was running smoothly--which it was. A few hours later, I received a knock on my door and was surprised to find someone delivering a thoughtful gift from Robert Tylisz Appliance. This experience reminded me that exceptional customer service still exists. Robert Tylisz Appliance went above and beyond to make things right. They're a shining example of what a small-town, family-run business should be--honest, caring, and dedicated to their customers.

Couldn't even make it through the door, pulled up about 5 mins before open and while waiting had a…read morefriend happen to see me and pulled up and a few minutes later another friend pulled up into another parking spot. They talked for maybe 10mins and left. I went to enter the store and door was locked which I thought was weird so I left to go to lowes. I called the number and guy answered and told me he locked the door cause I had the parking lot all blocked up. Will gladly tell everyone this story. Went a few minutes down the road to andys furniture and big mike was happy to help

If you use a debit or credit card, watch your bank account. We went yesterday and were charged more…read morethan what our receipt says. There were no signs stating that there was a fee to use cards and there are other people who have had an issue with being charged more. I will be contacting my bank tomorrow as this is fraud. Also, watch out for the collie they have in their shop. The dog is mean and should not be allowed anywhere near people. I kindly acknowledged the lil shite and it growled at me. A lady was also bit by this dog. Other than all of this, the store is full of cheap junk. I don't recommend at all, but if you do go, use cash and stay clear of Cujo.

Very unique store, offering deep discounts on a variety of merchandise. Tools and hardware store…read moreitems available!

Marie L Do not stand behind what they sell very rude sales…read morepeople John call me on the phone and I have never had anyone to speak so rudely to me he should be ashamed of himself and definitely not be working in the public I guess it's a throwaway society they sell The appliance and then when it doesn't work they're so-called tech don't know how to fix it and it's a throwaway society go buy another one

I bought Maytag dishwasher and now it won't turn on I had…read morerepair man from tylisz to look at it name Patty/Jesse He knew nothing, told me it is not getting power call a electrician That is the reason I called duh the breaker box is fine as it powers central air conditioner which it powered today so it could certainly power a dishwasher Jesse Duh I don't know who to call as I think appliance dealer should have competent techs but not so at tylisz OH he gave me a bill for $99.00 This is a bad way of doing business

My son and I bought a stove here. Saleswoman was very helpful but not hovering. She had a great…read morepersonality and had answers for our inquiries. We came back the next day to pick it up and four employees helped with loading it. They have scratch and dent appliances and used appliances in great condition. I highly recommend this business

Very satisfied! sent friends and relatives...they are also very satisfied! Good deals and good…read morepeople!

I typically give service professionals grace, but our experience with Mr. Appliance was deeply…read moredisappointing and unprofessional. Today, the technician, Skyler Mead arrived to repair our dryer. While he sounded pleasant on the phone, his demeanor shifted the moment he entered our home. My husband politely asked if he could remove his shoes , a standard request in our home. Before my husband could even finish his sentence (he was about to ask if he could wear booties), the technician abruptly responded, "I will not take off my shoes," and began citing OSHA violations, malpractice concerns, or something to that effect. There's a way to approach someone when they simply don't know the policies or requirements of a service technician. My husband was not aware that removing shoes could be an issue -- that's why he asked. It would have gone a long way if the technician had simply educated us respectfully, rather than immediately becoming defensive and rude. A calm, professional explanation would've been more than enough. Unfortunately, the tone he set from that moment carried through the rest of the visit. When my husband later tried to be kind and asked how his day was going, the technician ignored him entirely. A few minutes later, when asked how things were going with the dryer, he mumbled under his breath that he was still working and would "let us know." He made no effort to communicate clearly or respectfully. Finally, he decided to speak to me about the dryer, and told me he needed to check availability of a part. I didn't know if that meant someone would call us later, so I asked for clarification, if someone would call us back with information he snapped, "I'll go outside and make the call to check on the part." Again, the tone was unnecessarily sharp. We were simply asking for clarity, not being difficult. To his credit, his demeanor began to shift toward the end of the visit , perhaps he realized how unprofessional he had been. He apologized that he didn't have the part, gave us his card, and offered to help if we needed anything else. But by that point, the experience had already left a bad taste. It's also worth noting that both my husband and I are professionals--he is a physician and business owner, and I am a nurse--where delivering excellent customer service is a fundamental part of what we do. We interact with people from all walks of life every single day, and regardless of our personal views or how someone presents, we treat everyone with respect and dignity. That's the bare minimum anyone should expect in their own home. Unfortunately, Skyer did not extend that same courtesy. I'm not going to speculate on why we were treated this way, though I can't ignore the fact that the thought crossed my mind that race may have played a role. Whether that was the case or not, it doesn't take much to treat people with kindness and respect. Whether you're having a bad day or not, when you step into someone's home as a professional, decency should not be optional. Sadly, that was missing from our experience with Mr. Appliance.

Service next day. Ordered parts and fixed within two days. Accurate quote. Would recommendread more