I typically give service professionals grace, but our experience with Mr. Appliance was deeply…read moredisappointing and unprofessional. Today, the technician, Skyler Mead arrived to repair our dryer. While he sounded pleasant on the phone, his demeanor shifted the moment he entered our home. My husband politely asked if he could remove his shoes , a standard request in our home. Before my husband could even finish his sentence (he was about to ask if he could wear booties), the technician abruptly responded, "I will not take off my shoes," and began citing OSHA violations, malpractice concerns, or something to that effect. There's a way to approach someone when they simply don't know the policies or requirements of a service technician. My husband was not aware that removing shoes could be an issue -- that's why he asked. It would have gone a long way if the technician had simply educated us respectfully, rather than immediately becoming defensive and rude. A calm, professional explanation would've been more than enough. Unfortunately, the tone he set from that moment carried through the rest of the visit. When my husband later tried to be kind and asked how his day was going, the technician ignored him entirely. A few minutes later, when asked how things were going with the dryer, he mumbled under his breath that he was still working and would "let us know." He made no effort to communicate clearly or respectfully. Finally, he decided to speak to me about the dryer, and told me he needed to check availability of a part. I didn't know if that meant someone would call us later, so I asked for clarification, if someone would call us back with information he snapped, "I'll go outside and make the call to check on the part." Again, the tone was unnecessarily sharp. We were simply asking for clarity, not being difficult. To his credit, his demeanor began to shift toward the end of the visit , perhaps he realized how unprofessional he had been. He apologized that he didn't have the part, gave us his card, and offered to help if we needed anything else. But by that point, the experience had already left a bad taste. It's also worth noting that both my husband and I are professionals--he is a physician and business owner, and I am a nurse--where delivering excellent customer service is a fundamental part of what we do. We interact with people from all walks of life every single day, and regardless of our personal views or how someone presents, we treat everyone with respect and dignity. That's the bare minimum anyone should expect in their own home. Unfortunately, Skyer did not extend that same courtesy. I'm not going to speculate on why we were treated this way, though I can't ignore the fact that the thought crossed my mind that race may have played a role. Whether that was the case or not, it doesn't take much to treat people with kindness and respect. Whether you're having a bad day or not, when you step into someone's home as a professional, decency should not be optional. Sadly, that was missing from our experience with Mr. Appliance.

Service next day. Ordered parts and fixed within two days. Accurate quote. Would recommendread more

I wanted to find an actual Appliance Store rather than a big box store to help with a tight fit…read moreinstall and somewhere I could call should I have any maintenance issues down the road. I purchased 5 appliances. They even had someone come out to measure my space for a washer/dryer since it was touch a tight fit. Salespeople worked as a team and were very helpful. I highly recommend Camden's.

We decided that having to replace a 4 year old $2500. Samsung from Home Depot that shopping local…read morewould be a better choice. No, $1859. Tax, $175. Delivery/Removal fee $385 for the extra warranty and asking my nieghbor to be here because Thursday is the only day.... What did it get me when I called this morning two weeks after delivery when we finally figured out that the doors aren't level and now the gasket is worn slightly. A call back saying "if you'd like us to come out it will be $150 dollar service fee because door adjustment is part of delivery. "Door adjustment is in the owners manual or I can explain how to do it now." So here is my review, I WILL NEVER purchase another anything from you. Nor will I recommend your company and at every conversation I have about appliance replacement I will have this exact conversation verbatim. I regret having purchased an appliance from you as the customer service from someone in India is much easier to accept then the service you provided this morning.

Karl helped install a dishwasher for me, and he did a fabulous job. He was reasonably priced,…read moreflexible with scheduling, and pretty quick. Highly recommend!

Karl is responsive, reliable, timely, multiskilled--completed 4 projects in the amount of time he…read moreestimated. I absolutely recommend and will call him again for my next projects.

Dennis is professional, courteous and timely. He returned my call the same day and got me on the…read moreschedule at a convenient time. He did the work quickly, efficiently and explained things as he went. He was priced fairly, and I will use him again as the need arises. And I recommend him as well. I also appreciated his conscientiousness in regard to dumping greasy water from my dishwasher...he made sure that it was over a fence so that my dog couldn't get to it.

Fixed our dryer. Fast, professional, excellent experience. Definitely a lifesaver; we were prepared…read moreto have to buy a new one. It's been a month and all is working perfectly.

Last year they came out and helped me with my refrigerator and this year. I'm hoping to have them…read morehelp me with my dryer element for my clothes dryer. The owner was very pleasant to talk to last year as he fixed my light in my refrigerator, he was prompt and courteous, respectful, and professional. I have not had a problem so far with the lighting element. I would recommend using this company as they were thorough, respectful, and courteous.

I called him last week for an LG oven it would not work, he gave a time range for when he would…read morearrive and he was on time, he seemed to be a very nice guy, he fixed our oven in about 20 minutes and was out the door. It was $175.00 which beets buying a new one. I Would recommend using this man to anyone. And also he is very local lives about a mile and a half from my home and that's what everybody needs to do support local businesses!

Top notch for buying a new appliance. We will definitely be back. Great install team.read more

You might be tempted to use a business like this for better service than a big box retailer. I'm…read morenot sure that you'll get it. They use a text message tool to communicate with customers. But if you run into issues from the lack of context in texting the staff doing the texting may get fatigued and simply stop responding and refuse to take responsibility for their communication by giving you a first name. When you call directly to the office, the staff might refer you to a manager but the manager might be too busy to call you back and discuss your issue. When the service manager does call you back, you might be reminded of your responsibility to immediately report any quality issues with the repair, but get little recognition that repairs are sometimes done incorrectly. And in case you thought they like to use texting, be told it's really better for you to pick up the phone and call them. Not that the staff will be trained to proactively call you if texting goes sideways. If your dishwasher door won't open flat for loading after being disassembled, would you think that's a sign the repair was done incorrectly? I did. But Camden can't say if that would be the case. Anything could have happened.