Our over the stove microwave decided to croak requiring a replacement. I started my normal…read moreappliance replacement procedure by going online, looking up brand and model, checking out whether it was still being made, whether to repair it or replace it, how was it originally rated, what new models might be better etc. etc. I then thought about my "old way" of shopping the big box stores using this information to find, purchase, haul, install and recycle the old one. Yikes! Yes... I had done that in the past! Now ...Nope; that's waay too much time and effort for my 82 year old body! I had heard good things about Smetzers Appliance store from "word of mouth" - I looked up their website, found they handled my brand and gave them a call. Hollace(sp) answered the phone and asked if he could help me. I explained I needed a new Microwave and what I had done prior to calling him. He gave me the entire history of my particular make and model of Microwave, that it was a good unit, they had had good success with that model and a replacement of that model was available. My wife was on the call with me and she asked if the replacement model had this or that feature on it instead of what was on our old one. Hollace patiently and very clearly explained the "features" differences between 3 different new models of "our unit" along with the various "color differences of the stainless steel choices" since our entire kitchen was of one style of stainless. She told Hollace he was a "good salesman! I asked about whether the unit we eventually selected was in stock, installation fees, set up date, time, and delivery, as well as removal and recycle of our old unit. Hollace checked yes to every box and/or answered every question of ours very professionally. I said do you take plastic? He said yes! So ... researched, investigated, selected, bought and scheduled for delivery in 10 minutes! Awesome! Fast forward to delivery and install (in less than a week's time.) Isaac and Brad delivered and professionally installed our new "replacement" microwave unit. They were great! even noticing our "cabinet door 'fit' above the microwave" was slightly "off" and adjusted it to perfection! Thanks so much guys! IMHO - One could not find a better business than Smetzers to buy or service your appliances.

The folks are Smetzer appliance are outstanding. I live out of state and was seeking to arrange for…read morea remote repair of a family member's appliance. The folks at Smetzer we're able to step in where another local provider significantly dropped the ball and run with it. They didn't disappoint! They arrived as scheduled, followed the communications instructions requests, and did their jobs as expected. When the appliance proved to be a challenging repair, Bob went well above and beyond and did the legwork (and consultation of the old old old manuals) to persevere. As he said, 'I'm gonna fix this thing cuz I know I can.' The customer service was exemplary and the cost of the repair was nearly 35% LESS than 'Mr. I can't fix your appliance' If you're in the Norwalk area and you need an appliance repair, you would be wise to select Smetzer. Anyone else would be a foolish selection. Thanks smetzer team!

A++ company, on time, reasonably priced, friendly, and they fixed my stove! Highly recommend!read more

Their integrity is only surpassed by the quality of their work. Grateful to have this repair…read morecompany locally. Only drawback is that they get so much work due to their great reputation, might take a little longer for the repairs.

Love working with Jim at Sears hometown store in Norwalk. Very helpful, knowledgeable about his…read moreproducts and a big part of the community. Love to shop local!

This store is not professional I bought a refrigerator the guy told me it would fit perfect it did…read morenot the delivery people very good and nice and they were so upset with the owner to me thought we had it straightened out they never arrived when they supposed to because the store owner didn't tell them what time I called the woman at work there isvery rude I started talking to other people and they said it was a bad store that woman I talked about did that to a lot of people even people in Sandusky knows about how rude they are and not I never looked at my receipt well that's my fault but I see now you charge me delivery charges that did not supposed to be so I don't know how I get my money back from there I guess from now on I will research a little better The reason I went there is to give our local merchants my business I wish I had checked with people more

Highly recommend Gray's for appliance repair. I have always received quick service, and he is…read moreaffordable which is rare these days. Top-notch repairs done right!

Would HIGHLY recommend. Denny was very knowledgeable about our really old refrigerator, friendly,…read morevery fair, and was able to get us in the SAME day, which is a huge plus and I can not say enough about how much we appreciated that!

Michelle was great..I just love her attitude & she was really nice ..I would give her a 10 out of a…read more10..I put a necklace on layaway and bought a ring & another necklace.. Michelle was awesome

Terrible service especially when it comes to buying firearms. Would not recommend. It's worth…read morespending the extra money to buy a new gun than to deal with these people.

Every time we are in the Area you are the place to go. We find so many goodies there. I have never…read moreleft empty handed. Everyone is always so polite and accommodating.

Had to shut it for the night....Found this place next to the lil truckstop. Super cute little GW…read more Much nicer than most on the inside. The lady even said 'We Don't Put Out Junk'. Lol. Great prices too. Bigger than it looks from the outside. Got 2 coffee mugs, a South Carolina plate,and an almost new George Foreman all for $9.61. O yeah

I've used this service a variety of times times but I've never used their Detroit location. We had…read morea private event at the Fox Theatre downtown. We were greeted by Dylan, who was professional, cordial and accommodating about installing the furniture. Sure the service is pricey but the furniture was absolutely beautiful, great condition and our guests were appeased. We were glad he came back for the return of the furniture the next day. Highly recommend!

From the owner: There really is no place like home. From service to selection, Brook delivers…read more Whether you're navigating a transition, staging to stun, or just looking to hit the style reset button at home, Brook makes it easy. We've got the furniture, accessories, kitchen and bath essentials to match every style and need, delivered in as little as 2 business days. Our professional setup and design service means you won't lift a finger, and with free exchanges or returns in the first 7 days, you're guaranteed to love the look.