Let me start by saying I rarely leave reviews but I just needed to leave one here for Brian at…read moreOxford Propane! This company is absolutley great! I called completely out of propane and he was able to come same day within a couple of hours in February! No blame or questions, just true concern, care and great service! He didn't add extra charges like other companies wanted to because I was totally out of propane and his price is extremley affordable. Thank you Brain for helping me and my family! God Bless you and Oxford Propane! Michelle

Today I called to take care of my bill and I had the pleasure of speaking to a customer service…read morerepresentative by the name of Theresa she provided the most incredible customer service. I shared with her a concern I had with my space heater how it's making this loud noise I've never heard before she ask me how long I've had the space heaters I said since bought the house 15 years ago She became concerned because the last time they were checked was in 2010 and that's when I bought my home and she encouraged me to have them checked and to update my C02 sensors. I was so grateful to this woman I've never met she and she knew this could be life threatening she cares about her customers. You're the best Theresa and God bless you and your family always.

Six months ago, I bought a house in a new area. I did not know the local vendors and the prior…read moreowner used Suburban Propane. I transferred service to my name and I should have known right way when they sent my proposal in the wrong name that they were sloppy and careless (exactly what I want in a company that delivers explosive products to my home...). They insisted on doing a leak test, even though they had filled the tanks two weeks before I bought the house. They billed me for the service, but the contractor who was on-site says that they never entered the building and that they never did any work. I called multiple times to ask about the bill and they always said that they would call me back - they didn't. They sent me to their collections department and I kept referring back to the Waterbury and Derby offices to no avail. I finally got so tired of the run around that I just paid the $100. Then they started delivering propane and the real trouble started. Our property has three propane tanks on it that were in my proposal and that they had previously filled and serviced. Hell, their name is plastered on a tank that is 20 feet from my front door... I had negotiated a rate for all three tanks. On delivery, they only offered that rate on my two main tanks and a rate that was 25% higher for the largest tank on the property that was near empty. I disputed the charge with the driver (who is very nice and remembers the former owner and the house from many years of service). The driver said to dispute it with the office. I did dispute it and after many cycles of being on hold I was assured that the rate would be adjusted. It was not. They tacked on late fees and, again, sent it to collections within a month of filling the tank. I disputed it again and was told that it would be adjusted and I agreed to pay the adjusted amount. On two subsequent fills, they billed me at the 25% higher rate. Each time I disputed and they told me they would adjust. They didn't. They sent me additional late fees on the balances that I was told would be credited for overbilling at the incorrect rate. Here we are six months and many hours on hold later. I have already switched to another provider who is local and wonderful (I will post a very positive Yelp review for them next). I am still untangling from the nightmare that was dealing with Suburban Propane. I wish I could leave less than one star. Once I get this resolved and the weather gets warmer I will paint over their advertisement on the tanks near my front door. I wouldn't recommend these clowns to my worst enemies.

Great company! Great service! Competitive prices. I've been in the area for about 20 years and have…read moreused a couple of different suppliers. Elite is the best. Last big snowstorm we had they were down one truck, but instead of just delivering what they could and going home for dinner, they stayed out all night. Someone came by at 10:00pm with 10 gallons of gas in a can to make sure I was okay, and then filled the tank around 3:00am. I don't think any other company I've used would have done that.

Great service and good rates. Guys are very responsive and can help with anything hear related. I…read moreuse them for oil for my home and also used them to install a brand new furnace in my house

I have passed this location on lower Federal Rd in Danbury many times and never noticed it. I…read morealways thought it was just the heating oil truck location. Great price for gas, multiple pumps. They have a small convenience store located next to the pumps. I really liked the Digital Touch screen which showed you the price and how many gallons.

MITCHELL FUEL IS ABSOLUTELY NOT TO BE TRUSTED WHEN IT COMES TO RELIABLY FILLING A TANK AN AUTO…read moreDELIVERY. I have had 3 run-outs in the last 1214 months. Additionally, when my propane furnace kept overheating it took six plus weeks to diagnose and solve. When I called to request an adjustment for fuel usage, no response.

I called this company because I suddenly had no hot water. A technician came out and told me my oil…read moreline was clogged and that I needed a new oil line and work done related to the oil tank. I was told they charge by the hour, which I understood. However, during the job, the technician had to leave to get parts, and I was still charged for the time he was gone. They ran new lines and were here for almost three hours. The total bill came to about $700. I paid for it, expecting the issue to be fixed. Less than 24 hours later, Friday night, I had no hot water again. I called Saturday morning and explained that the same issue was happening. Instead of standing behind the work they had just completed the day before, I was told it would cost $299 per hour for them to come back out and even look at it. When I spoke with the customer service representative, she argued with me and insisted that I would still have to pay the hourly charge. I explained that they had just been out the day before and charged me $700 to fix the issue, so I was not paying another service fee for the same problem. She said she would check if someone could come out, but I did not receive a call back until later that night. At that point, I had no choice but to start calling other companies to try to get help. In total, I ended up being without hot water for four days, even after paying this company $700 for a repair that clearly did not fix the problem. A company that charges customers hundreds of dollars should stand behind its work, especially when the problem returns less than 24 hours later. Based on my experience, the lack of accountability and the way this situation was handled were extremely disappointing and unprofessional. I would strongly recommend others look elsewhere before using this company.

Was quoted 319$ then charged 399$ then driver arrives and says oops forgot to set it to 100 gallons…read moreand put more than was to supposed to and charged me 438$ would never use this place again

They are simply the best!!! There service is incredible.... They came three times over the holiday…read moreweekend and today, an entire new water heater system was installed. Unreal!!!! Dave Williams and his team offer the best service ever! So much better than Mitchell's!!!! Give them a call!

From the owner: Husky Energy & Propane is your local, family-owned service provider. With over eighty years of…read morecombined experience in home heating and energy, we are industry experts, qualified to outfit all of your propane needs. Whether you are up and running with propane, or are ready to convert, Husky has you covered, providing propane fuel, tanks and equipment, systems installation, service, and maintenance.

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

This company is terrible and I would not recommend to anybody when we were trying to get our…read morefurnace fixed we spent over 700 dollars getting it maintenances just for it to need to be replaced and wasting 700 dollars for nothing when we tried to resolve this with the company their customer service was terrible and said that we were on our own

We maintain our relationship with the fine folks at Dependable Energy despite having moved from…read moreProspect to Durham in late 2020. The original oil furnace in this circa 1988 home failed inspection this year due to a cracked heat exchanger coil and the release of CO into the 1 zone forced air heating. We had Glen Noble and his team in to evaluate our entire HVAC system. They came up with/installed a cost effective & energy efficient solution using a propane fired Navien Combi wall mounted boiler feeding a new hydro air heat exchanger and a new Heil 5 Ton central AC unit, augmented by 2 Mitsubishi mini-split HVAC units to overcome the single zone ductwork in this 2 story mid-century modern home. The job included planting a 500 gal propane tank in the ground, removal of the original oil tank, oil furnace, oil hot water heater, heat exchanger & A/C unit. We are very pleased with Glen/Ed & their team's work!

Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

We needed a repair or replacement of a kitchen faucet. We contacted them on a Sunday and they came…read moreon Monday as promised. They did a good job. The only negative is that the cost seemed very high.

"Be on guard" The company pursued me because I googled…read more"handyman". I booked a Monday and was told it was 99.00 to look, but credited back if you accept the quote. However, last minute on a Sunday, I received a call from a tech that he had one last opening as it was to snow Monday. It was not an emergency, just a broken toilet chain. I just could not reach the tiny piece left at the bottom or use, no rush, no leaks. I have two other bathrooms. Be ware, their $99 quote is NOT inclusive of PARTS!!! It would be $497.00 EXCLUDING his pick up of parts from Home Depot. NOT parts on the TRUCK as I was TOLD. (The booking was really via a call center). Then he had the nerve to say it was a SUNDAY EMERGENCY I never requested Sunday at all. It was my only day off to relax. Roto Rooter advertised 7 days per week and with snow coming on a Monday , I expected my Monday to be pushed to mid week not at 5 pm last minute for a Sunday. I disagreed rejected the high quote and his need to go Home Depot, his time and gas he whined about so I called my friend, as I felt bullied and intimidated because his voice and manner became louder and pushy. In addition, he did not remove dirty boots as I asked him to because my 18 stairs are carpeted in white. By this point it was almost 5 pm. My friend told him "she does not want a rebuilt toilet " which the tech said was all he would do. Raising his voice he began to yell once my friend ( a builder) said "she can buy a new toilet for that". This toilet was not the original-or OLD as he implied it was. The man blew up telling him "you're from Tennessee," prices are a lot less there. I just paid him the 99.00 to get rid of him while my friend was secretly still on speaker listening in. Finally, he left. I called my bank noting he had no date on the so called contract. It was left suspiciously blank. I was advised by my bank to stop payment and to call the police. What a mess. SINGLE WOMEN please AVOID, I fell into accepting a call, then rescheduled to a Sunday when I booked a Monday not from a local Roto Rooter at all . All because the company's name was familiar to me.